Torque360 Reviews & Product Details

The feature I appreciate most in Torque360 is digital authorization. It has made getting customer approval for additional repairs much less of a hassle. Instead of repeatedly calling customers, explaining every detail, and waiting for them to come back to the shop, we can send the estimate digitally and let them review and approve the work at their convenience. I also like that everything stays connected to the repair order, so it's easier to keep track of what was approved. Combined with Digital Vehicle Inspections, where we can share photos and explain recommended services, it makes the entire customer approval process feel more professional. It's one of those features that might seem simple at first, but once you start using it regularly, you realize how much time it saves. Review collected by and hosted on G2.com.

There isn't much I can complain about with Torque360 because the features we use have been working well for our shop. If I had to pick something, I'd say the mobile app still has room to grow. It would be nice to have more of the desktop functionality available on mobile, especially when checking repair orders, reviewing reports, or managing customer information while moving around the shop. Having that flexibility would make the software even more convenient. Other than that, I haven't come across anything that I would consider a major drawback. Review collected by and hosted on G2.com.

The feature I probably use and appreciate the most is the Inventory management. In a real shop, it’s easy to lose track of what you have when parts and supplies are constantly coming in and going out. Before, we would sometimes have to physically check shelves or ask someone in the shop whether we still had a certain item.

Now we have a much better idea of what is actually in inventory. For example, if someone is preparing for a repair and needs a particular part, we can check the system first instead of wasting time looking around. It also gives us a better idea of what needs to be reordered and what we already have sitting on the shelf.

It’s not necessarily a flashy feature, but it solves a very practical problem for us. When you’re dealing with inventory every day, having that information available and organized makes a noticeable difference. Review collected by and hosted on G2.com.

The thing I like least is that there are still a few areas where I wish the software gave us more flexibility. There have been situations where we wanted to handle something a certain way because that’s how our shop has always done it, but the option wasn’t available yet.

For example, there have been times when we’ve wanted a little more control over how information is displayed or how a particular workflow is handled. It’s not something that stops us from doing our work, but it can mean taking an extra step or finding a workaround.

The positive side is that when we bring these things up, the support team actually listens. We’ve had situations where we explained what we wanted, and instead of just being told that it couldn’t be done, the team took the feedback seriously. So while there are things I’d still like to see improved, I’m comfortable with that because the product is continuing to evolve. Review collected by and hosted on G2.com.

The Inventory module has been one of my favorite additions. It gives us a much better way to keep track of parts and supplies, and it’s especially helpful having that information connected to the rest of the system. I also have to mention the support team—they’re quick to respond whenever we have a question, run into a glitch, or need help figuring something out. Review collected by and hosted on G2.com.

The appointment side is probably the area I like the least right now. It works for what we need, but I think there’s room to make scheduling and managing appointments more streamlined. Review collected by and hosted on G2.com.

What I like most about Torque360 is that it offers a wide range of useful features in one platform at a more affordable price. Features like TorquePay, Digital Inspections, Digital Authorization, reporting, and job management help streamline our daily workflow and make it easier to manage the shop. Review collected by and hosted on G2.com.

Inventory management could be improved, particularly when pulling and managing inventory. However, the Torque360 team is currently revamping the inventory system, so we expect this area to become much more efficient with the upcoming improvements. Review collected by and hosted on G2.com.

I like the reporting feature the best in Torque360. It gives me a clear view of how my business is performing and helps me track important metrics. The reports are easy to understand and make it simple to identify trends, monitor profitability, and make informed decisions. The software also offers great value, especially compared to other solutions, and has helped make managing the shop much easier. Review collected by and hosted on G2.com.

There is nothing I dislike about Torque360. The software has worked well for our shop, and it provides all the tools we need to manage our daily operations efficiently. So far, my experience has been very positive. Review collected by and hosted on G2.com.

My favorite feature is definitely the digital authorization system because it allows customers to quickly approve work and provide signatures directly from their phones, making the entire process much faster and more convenient. The support team has also been amazing and is always there whenever we need assistance. Review collected by and hosted on G2.com.

There is nothing that I dislike about the software so far. Everything has been smooth, easy to use, and very helpful for managing our shop operations more efficiently. Review collected by and hosted on G2.com.

What I like best about Torque360 is the repair history feature. It allows us to quickly view a vehicle's complete service history, making it easier to recommend maintenance, identify recurring issues, and provide better service to our customers. Review collected by and hosted on G2.com.

I don't have any specific dislikes about Torque360. The platform has been dependable, easy to use, and has met our expectations without any major issues. Review collected by and hosted on G2.com.

What I like best about Torque360 is the digital inspection feature. It helps us create detailed reports with photos and notes, making it easier to communicate repair recommendations with customers and get approvals faster. Review collected by and hosted on G2.com.

I don't have any specific dislikes about Torque360 at this time. The software has been working well for our needs, and we are satisfied with the features and experience. Review collected by and hosted on G2.com.

We’ve had a great experience with this shop management software. The DVI feature makes it easy for customers to see exactly what’s going on with their vehicles, and digital authorizations speed up approvals significantly. The QuickBooks Online and PartsTech integrations save our team a lot of time every day. Review collected by and hosted on G2.com.

We really haven’t found any major issues yet. The software has been reliable, easy to use, and has improved our shop’s workflow significantly since we started using it. Review collected by and hosted on G2.com.

I use Torque360 to organize my shop by keeping everything in one place, which makes it much easier to get customers in and out. The platform saves me time, allowing me to do what I am skilled at while also getting estimates and invoices right. I particularly find the signing feature very helpful. Overall, I enjoy using Torque360 as it has everything I need and setting it up was pretty easy, taking less than 30 minutes. Review collected by and hosted on G2.com.

I would love to have a place to note the parts sales, of how much we paid and how much we sold, and have a control based on it. Review collected by and hosted on G2.com.