--- title: Told Reviews meta_title: 'Told Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how Told works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 10 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Told Reviews **Vendor:** Told **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.9/5.0 **Total Reviews:** 10 ## About Told Told.club is a no-code platform that combines interactive product tours and in-app surveys to help product teams onboard users, drive feature adoption, and collect actionable feedback—all within a single integrated solution. What it does Told.club enables product managers, UX designers, and customer success teams to create guided walkthroughs that help users discover features and understand product value, while simultaneously gathering real-time feedback through contextual surveys. Unlike fragmented solutions that require multiple tools for tours and surveys, Told.club delivers both capabilities seamlessly integrated into one platform. The problem it solves Product teams typically juggle separate tools for user onboarding (like Appcues or Chameleon) and feedback collection (like Hotjar or Qualtrics). This fragmentation creates workflow inefficiencies, data silos, and higher costs. Told.club solves this by unifying product tours and surveys in one environment, allowing teams to guide users and understand their needs without switching platforms. Key capabilities The platform provides a no-code builder with ready-to-use templates for creating product tours and surveys. Advanced targeting enables teams to show the right content to specific user segments based on behavior, attributes, and custom events. Cross-platform support works across web applications, mobile apps, and no-code environments. Real-time analytics deliver actionable insights on engagement, completion rates, and user feedback. Multi-language support includes French and English interfaces. Proven at scale Trusted by over 600 companies, Told.club has facilitated the collection of more than 19 million survey responses, demonstrating its reliability and effectiveness at enterprise scale. Ideal use cases Teams use Told.club to reduce time-to-value for new users, decrease support ticket volume through self-service guidance, improve feature adoption rates, collect continuous UX feedback, and optimize activation flows with data-driven insights. ## Told Pros & Cons **What users like:** - Users value the **ease of use** of Told, enjoying seamless survey setup and report generation for effective analysis. (3 reviews) - Users appreciate the **ease of use** of Told for survey parameterization and result analysis, enhancing multilingual capabilities. (3 reviews) - Users love the **easy creation** of reports and no-code surveys in Told, enhancing their feedback collection process. (2 reviews) - Users appreciate the **clear and automated feedback reports** from Told, enhancing data analysis and team collaboration effortlessly. (2 reviews) - Users value the **ease of use for parameterizing surveys** and analyzing results efficiently, especially for multilingual needs. (2 reviews) - Automation (1 reviews) - Customer Support (1 reviews) - Users love the **customizability** of Told, allowing for tailored surveys without any technical expertise required. (1 reviews) - Users love the **extensive customization options** , allowing full control over survey design and deployment for effortless insight gathering. (1 reviews) - Customization Options (1 reviews) **What users dislike:** - Users find the **limited customization** options frustrating, especially during the free trial period. (1 reviews) - Users feel the need for better **customer support** from Told, as it currently lacks adequate assistance during analysis. (1 reviews) ## Told Reviews ### 1. Simple and essential in-app surveys to understand churn **Rating:** 5.0/5.0 stars **Reviewed by:** Manon M. | Co-Fondatrice , Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Told?** We set up in-app surveys on our unsubscribe funnel in just a few minutes, without needing to involve the tech team. It's really easy to handle. As a result, we finally understand why our users are unsubscribing, and it gives us concrete ways to improve. The design of the surveys is clean, the responses come in real-time, and we can iterate super quickly. In short, it has become an indispensable tool for our team! **What do you dislike about Told?** Honestly, there isn't much to criticize. If I really had to look for an area of improvement, it would be the ability to more easily push business variables into the surveys. **What problems is Told solving and how is that benefiting you?** Unsubscribe. We were losing customers without really understanding why. With in-app surveys integrated directly into our unsubscribe funnel, we now capture feedback at the key moment — when the user is about to leave. This has allowed us to identify patterns we didn't suspect, prioritize the right product projects, and concretely reduce churn. Basically, Told has transformed a blind spot into a real source of actionable insights for the entire team. ### 2. Create and deploy micro-surveys in the blink of an eye, with a modern and intuitive UI **Rating:** 5.0/5.0 stars **Reviewed by:** Romain L. | Co-fondateur, COO & Board Member, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Told?** What I appreciate most about Told is the disconcerting simplicity with which one can create and deploy micro-surveys. The user interface is modern, intuitive, and allows for precisely targeting the right moment in the user journey to gather actionable feedback without being intrusive. The flexibility of the design also ensures that the surveys integrate perfectly with our brand guidelines. **What do you dislike about Told?** There are very few negative points. If I had to nitpick, I would like to see even more native integrations with third-party CRM tools, although the current webhooks already allow for a lot of things. The product is evolving quickly, so I have no doubt that this will happen soon. **What problems is Told solving and how is that benefiting you?** Told allows us to bridge the gap between us and our users. Before, we struggled to understand why some users abandoned their cart or didn't use a specific feature. Thanks to Told's smart triggers, we get qualitative feedback in real-time. This has allowed us to iterate much faster on our product based on real data rather than assumptions. ### 3. Effortless Feedback Collection with Intuitive Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Magali D. **Reviewed Date:** February 11, 2026 **What do you like best about Told?** I like how clear and nice the reports from Told are. The automatic report construction is great, and the possibilities for collecting and analyzing feedback are impressive. The team at Told is easy to contact, and it's possible to ask for some personalization. Transitioning from other tools has been smooth because Told offers really nice and automated reports with the ability to deep dive at each step. The initial setup is very easy, just like using a new Apple product, making it simple to jump in. **What do you dislike about Told?** I haven't tested yet the new version that came out today so unsure this has not been covered yet, but I'd like to go further with the video caption of feedback. **What problems is Told solving and how is that benefiting you?** I use Told to gather customer feedback, evaluate satisfaction, and detect hidden issues early. Its great design makes sharing results within the organization easy, helping ensure clients have an efficient experience at all contact points. ### 4. Aesthetic and Efficient Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Angelo B. **Reviewed Date:** February 07, 2026 **What do you like best about Told?** I really love the aesthetics and design of Told. Unlike its competitors, it integrates perfectly with the design of our sites and allows for customization of colors and logos. The platform is subtle, it doesn't take up all the space with modals, it positions itself in the right place, which is really pleasing. Then, the back-office part allows me to handle user feedback in a very simple and easy-to-use way. **What do you dislike about Told?** I think that in the back-office section, there could be a better presentation of the menus. When one is not very familiar with the use and functioning of this type of tool, one is somewhat searching for the features, how to deploy them on a website where information is retrieved. Once you get the hang of it, you get used to the interface. **What problems is Told solving and how is that benefiting you?** I use Told to gather user information without harming the experience, thanks to its smooth pop-ups and forms. I love its aesthetic and customizable integration that fits perfectly with our sites, while simplifying the processing of user feedback. ### 5. Hyper-Personalization and easy to install **Rating:** 5.0/5.0 stars **Reviewed by:** Altura . **Reviewed Date:** February 13, 2026 **What do you like best about Told?** I love the creation and customization of audiences in Told. It allows me to create journeys according to certain types of users and actions they may have taken. This hyper-personalization is what I really love. The installation of Told was super simple and quick, in just two minutes. Also, I pay much less with Told for active users per month, which has satisfied me compared to other tools I have used before. I love the feature that allows creating product tours with AI, it's super neat. **What do you dislike about Told?** Not much. **What problems is Told solving and how is that benefiting you?** I don't need to explain to each client how to use my app or website. I can collect and analyze feedback with AI in Told, which helps me guide my users and improve customer retention. ### 6. Simple Integration, Maximum Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas J. **Reviewed Date:** February 12, 2026 **What do you like best about Told?** I love the simplicity of integrating Told and its ultra-simple and fast usage. It's great that most modifications don't require additional development. The integration into our iOS and Android mobile apps was super simple. Moreover, creating forms and surveys in their console is very straightforward. **What do you dislike about Told?** Not much here. I expect quite a few new things in the future! **What problems is Told solving and how is that benefiting you?** I use Told to get user feedback in our mobile apps, which allows us to adjust them for more efficiency. The integration is simple and quick, and most changes do not require development. ### 7. Clean No-Code In-App Surveys & Product Tours with a Clean, Integrated Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sacha B. | Fondateur, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Told?** I like that Told makes it easy to create no-code in-app surveys and product tours quickly. It helps product and marketing teams launch feedback loops without relying on developers, while still maintaining a clean, integrated user experience within the product. **What do you dislike about Told?** It’s hard to say so far—I’m still using it and trying to find something I dislike. **What problems is Told solving and how is that benefiting you?** Told helps me capture contextual user feedback directly within the product. That makes the insights feel more accurate and actionable when I’m working to improve UX and onboarding. ### 8. NPS **Rating:** 4.5/5.0 stars **Reviewed by:** Marion J. | Product Management Instructor · AI‑Augmented PM, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2026 **What do you like best about Told?** It’s easy to use for parameterizing surveys and analyzing the results. I find it especially useful for a multilingual product. **What do you dislike about Told?** It would be helpful to get a bit more support from the AI during the analysis. **What problems is Told solving and how is that benefiting you?** It’s been really helpful to receive useful feedback from my users while they’re using the product. ### 9. Makes your life easy- such an amazing product!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Alekya Y. | Data Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Told?** I truly loved that it is a no-code approach makes setting up surveys a breeze, even for non-technical team members. The ability to customize every aspect almost make it feel we are doing it from scratch—from survey design to when and where it's triggered—has given us full control over how we gather insights. **What do you dislike about Told?** Honestly didnt find any yet! I loved working and using Told!! **What problems is Told solving and how is that benefiting you?** I truly like the versatility of the pre-designed templates available which makes so easy to choose and customise, which saved me a ton of time, while still allowing the option to create surveys tailored to my specific needs. Integrating these surveys across different channels, like to our website and email campaigns, was effortless and damn easy. ### 10. The easiest feedback collecter **Rating:** 5.0/5.0 stars **Reviewed by:** Lissette P. | Marketing Coordinator, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Told?** You can start for free is really easy to used and is available in different languages **What do you dislike about Told?** From now everything is ok but it doesn't let me personalize with desig my suvery maybe its because im using the free trial **What problems is Told solving and how is that benefiting you?** Gather valuable information from clients and potential clients - [View Told pricing details and edition comparison](https://www.g2.com/products/told/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-03+10%3A31%3A45+-0500&secure%5Bsession_id%5D=5f3f73c4-755b-4059-9baf-ed8759ccf773&secure%5Btoken%5D=9d65a823eae52fe8a03c109beab87a1a7331e6822196fddcf1fd802d3b261f4f&format=llm_user) ## Told Integrations - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) ## Told Features **User Analysis** - Survey Implementation - Data Analysis **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Survey** - Proactive Assistance **Analytics - Digital Adoption Platform** - Analytics **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Told Alternatives - [Userpilot](https://www.g2.com/products/userpilot/reviews) - 4.6/5.0 (1,000 reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - 4.6/5.0 (45,644 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,535 reviews)