
The ability to set up numerous meeting types, each with their own payment options (or none), video conferencing connections, etc allows you to support a wide variety of meetings/bookings. A relatively clean dashboard. Review collected by and hosted on G2.com.
The product has issues working with the most common SSL certificates (e.g. Let's Encrypt, Cloudflare, etc.) to support custom domains such as meeting.yourdomain.com. This was an issue when originally setting up the software months ago and then it just worked. More recently, custom domains have been down for me for weeks with little to no support or information from Novocall. Imagine sending a URL to schedule meetings to all of your customers but that domain does not load and/or work? Scheduling bookings/meetings is a mission critical part of support and sales for most businesses.
This is clearly an overall issue for Novocall as their homepage returns a redirect loop to some users in some regions. While they were notified about this weeks ago, it has yet to be resolved either.
When providing videos to their support team of the issues, they reply back asking to try the same thing again (e.g. clear cache or try in incognito). Did the engineering team attempt a bug fix and they need you to retest (good) or did support not even read/watch your full support message (bad)? The communication may not make that clear. Review collected by and hosted on G2.com.
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