Hi Jim,

Thanks for taking the time to share this, we really appreciate it.

Glad to hear the setup was straightforward and that the reports and analytics are helping you stay on top of your team and licensing. That’s exactly what we aim for clear visibility without added complexity.

On the automatic website tagging, that’s fair feedback. It’s something we’re continuing to refine so it better reflects real work patterns. In the meantime, you can customize classifications to better fit your team.

Thanks again for your insights.

Hi there, thanks for sharing your feedback.

We’re glad to hear you find time editing and clocking in and out simple and easy to use. That day-to-day usability is important, especially for remote teams.

We also understand the frustration around time pausing during periods when you’re still working away from the keyboard or taking approved breaks. Time Doctor is designed to track active computer work, but there are settings and workflows that can help reduce unnecessary approvals. Our support team can help you fine-tune this so it better fits how your team works.

Thanks again for the honest feedback, it helps us keep improving.

Hi Simon, thank you for taking the time to share your feedback. I’m sorry to hear about the frustration you experienced with your plan change and billing. That’s never the experience we want anyone to have.

We’ve reviewed your case internally and can confirm that your refund has now been fully processed. Our billing and development teams have also completed a full audit to ensure there were no technical issues involved. While the plan change was made from within the account, we understand how easy it can be to select the wrong option, and we’re glad we could resolve this quickly for you.

If there’s anything else you need or if you’d like help reviewing your current setup to avoid any future confusion, we’re here to help.

Thank you again for your feedback, it helps us improve.

Hi Maria, thank you for your review.

We’re glad to hear Time Doctor has been easy to use and helpful for managing your team. Simplicity and accountability are exactly what we aim to support.

We’re sorry to hear you’ve had trouble connecting with Gusto and that you’ve had to manually transfer time data. That’s definitely not ideal. Our support team would be happy to take a closer look and help troubleshoot the integration so it works as expected.

We appreciate you sharing this feedback. It helps us continue improving the experience.

Hi Kaye,

Thanks for your review and for sharing your experience with Time Doctor. We’re glad to hear the platform is helping support transparency across your team and giving you visibility into daily work through features like screenshots and time tracking.

We also appreciate the feedback about the Zoho task sync delay. We understand how important it is for tasks to appear quickly when managing work across tools, and we’ll share this with our team for further review and improvement.

Thanks again for taking the time to leave a review and for being part of the Time Doctor community.

Hi Diana,

Thank you for sharing your experience. We’re glad to hear that Time Doctor has been easy to set up and helps you keep track of your work time. It’s great to know the web and app usage insights are helping you understand how your hours are spent and stay effective during the day.

Thanks again for taking the time to leave a review.

Hi Omar, thanks so much for taking the time to share this review.

It’s great to hear that automatic tracking has made things easier and removed the need to remember one more step in your day. That’s exactly what we aim for: helpful insights without adding friction. We’re also glad the interface feels intuitive and that the app insights are helping you spot where time might be slipping away and refocus on what matters.

Thanks again for taking the time to share your experience.

Hi Elizabeth, thank you for sharing your review.

We’re glad the reporting dashboard is giving you clear, actionable insights into how time is spent across projects and clients. That visibility and accountability are exactly what we aim to provide. It’s great to hear the integrations are supporting your workflow as well.

We also appreciate your feedback on the learning curve. We’re actively working to make onboarding clearer and more streamlined so teams can get up and running faster. Thanks again for sharing your experience, it helps us keep improving.

Hi Vijay, thank you for taking the time to share your feedback, we really appreciate it.

We’re glad to hear Time Doctor has been helpful for tracking your tasks and that the Trello integration and cross-device access (desktop and mobile) are working well for you. It’s great to know it’s supporting your day-to-day time tracking.

We also appreciate your honest feedback about manual time edits. We’ve shared this with our product team, as improving usability around time adjustments is something we’re continuously working on.

Thanks again for your review and for being part of the Time Doctor community. If there’s anything we can do to help, our support team is always here for you.

Hi there, thank you for sharing your feedback.

We’re glad to hear Time Doctor feels user friendly and that the manual tracking and reporting features are helping you review contractor time and audit payments with confidence. That visibility is exactly what we aim to provide.

We also appreciate you calling out the occasional glitches and the AI help experience. That’s valuable feedback, and we’re continuing to improve both performance and the accuracy of in-app support.

Thanks again for taking the time to leave a review, it truly helps us improve.