The Answer Company Reviews & Provider Details

Name: The Answer Company
Rating: 4.2 (54 reviews)

The Answer Company is a leading ERP consulting group, a certified value-added reseller (VAR) dedicated to Propelling Businesses Forward with intelligent and effective business solutions. Backed by nearly 30 years of industry expertise, we have helped over 2,000+ businesses streamline back-office processes, undergo digital transformation, and discover room for financial efficiencies with Acumatica ERP. We support a wide range of industries but have strong expertise in Manufacturing, Construction & Real Estate, Retail & Ecommerce, Distribution and Field Services. Collaborate with one of the top Acumatica partners in Canada.

Seller

The Answer Company

Discussions

The Answer Company Community

Languages Supported

English

Locations Serviced

Canada, United States

Overview by

Sharon Lee

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User Insights

Average based on 54 real user reviews.

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Verified User in Financial Services

Mid-Market (51-1000 emp.)

7/19/2022

"Answer Co - quick and easy!"

4/5

What do you like best about The Answer Company?

Quick and easy consolidation. Tracking our bills/AP is much easier. Support with the Answer Co has always been helpful and timely. Review collected by and hosted on G2.com.

What do you dislike about The Answer Company?

Nothing major. There was a bit of a disconnect in communication during our implementation, but all issues were solved timely. Review collected by and hosted on G2.com.

Recommendations to others considering The Answer Company:

Meet with multiple people at the company in the sales/onboarding phase. They have plenty of talented individuals that really care about the success of your business. Review collected by and hosted on G2.com.

What problems is The Answer Company solving and how is that benefiting you?

Implementing a multi-entity accounting software that saves our Finance department's time, creating time to improve reporting and metrics. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

7/21/2022

"Controller"

0/5

What do you like best about The Answer Company?

I have not had a positive experience with the Answer Company. Review collected by and hosted on G2.com.

What do you dislike about The Answer Company?

The implementation of our accounting system went terribly and the support afterward never came. Their consultant pretty much ghosted us. We are still getting random bills for work that we have to dispute. Review collected by and hosted on G2.com.

Recommendations to others considering The Answer Company:

Look for a different company. Review collected by and hosted on G2.com.

What problems is The Answer Company solving and how is that benefiting you?

Implementation of Accounting system and support afterward. However, the implementation was terrible and the support never came. Their consultant pretty much ghosted us. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

7/21/2022

"Would Recommend!"

4.5/5

What do you like best about The Answer Company?

They have a direct account manager to assist you throughout the process and the team is knowledgeable on their products. Review collected by and hosted on G2.com.

What do you dislike about The Answer Company?

Turnaround could be a bit slow, but that was also because we had a tighter timeline. Overall was a great experience working with answer co. Review collected by and hosted on G2.com.

Verified User in Civic & Social Organization

Mid-Market (51-1000 emp.)

Originally submitted 3/12/2022

"TAC G2B"

1/5

Describe the project or task The Answer Company helped with:

Selling and implementing Manusonic

Selling and updating Finance and HR software Review collected by and hosted on G2.com.

What do you like best about The Answer Company?

Amanda Scott is awesome. Very helpful, knowledgeable and efficient. We wouldn't continue our business with the Answer Company if she wasn't there to help us. Review collected by and hosted on G2.com.

What do you dislike about The Answer Company?

We feel we were offered a product (Manusonic) as a total solution for our timekeeping process but the implementation has been extremely slow, inefficient, extremely expensive and the software keeps failing in many ways. Review collected by and hosted on G2.com.

Recommendations to others considering The Answer Company:

Make sure there is a termination of contract clause in case the product you buy is not what you were offered. Review collected by and hosted on G2.com.

What problems is The Answer Company solving and how is that benefiting you?

Manusonic is our big problem. The lack of care and support from the developer makes it not cost-effective at all. It is not (by far) what we were originally offered. Review collected by and hosted on G2.com.

Response from Sharon Lee of The Answer Company

We love that you love Amanda, our lead HCM implementer. Manusonic is a complementary solution we often recommend for Time and Attendance, we are sorry to hear you have been disappointed with it. We know Dan at Manusonic would want to make it right, as do we. We look forward to that opportunity. Our president Shawn is available to assist. Please feel to connect with him directly at shawn@theanswerco.com

Verified User in Media Production

Mid-Market (51-1000 emp.)

Originally submitted 3/14/2022

"amazing service"

5/5

Describe the project or task The Answer Company helped with:

Intacct set up, financials set up, departments set up, understanding the various views for reports, understanding the different sets of consolidation, Setting various reports to balance the financials. and many many more items Review collected by and hosted on G2.com.

What do you like best about The Answer Company?

Fast service, a very good understanding of the product, pleasant personalities of both Ryan and Salma. I can continue to write for half a page of the excellency of the answer company Review collected by and hosted on G2.com.

What do you dislike about The Answer Company?

I dislike the fact that I do not have time to learn more about Intacct. I think it is a very rich software that I only explored 10% of it. No improvements on your side more on my side. Review collected by and hosted on G2.com.

Recommendations to others considering The Answer Company:

It is the place to go to. Review collected by and hosted on G2.com.

What problems is The Answer Company solving and how is that benefiting you?

Many of them. See the question above about projects or tasks. Review collected by and hosted on G2.com.

Verified User in Civic & Social Organization

Mid-Market (51-1000 emp.)

Originally submitted 7/25/2022

"Implementation"

4.5/5

What do you like best about The Answer Company?

Swift service and understanding of the issue we have. Review collected by and hosted on G2.com.

What do you dislike about The Answer Company?

In the beginning, it was difficult to get a response but once we had contact it has been better. Review collected by and hosted on G2.com.

Chris P.

Corporate Controller

Mid-Market (51-1000 emp.)

Originally submitted 3/19/2022

"Knowledgeable Consultants. Confident we Receive Sound Advice on Technical Business Processes."

3.5/5

Describe the project or task The Answer Company helped with:

Integración de la empresa adquirida en la plataforma Sage. Review collected by and hosted on G2.com.

What do you like best about The Answer Company?

Able to advise on almost any technical matter that we have brought to their attention. Capable of providing training for new staff and for professional development. Review collected by and hosted on G2.com.

What do you dislike about The Answer Company?

Coordination between our third-party IT Managed Service Provider (MSP) has sometimes been difficult. Review collected by and hosted on G2.com.

Recommendations to others considering The Answer Company:

n/a Review collected by and hosted on G2.com.

What problems is The Answer Company solving and how is that benefiting you?

System configuration. New business processes. Add-on modules to optimize effectiveness and transactional efficiency. Benefits remain a high degree of quality knowledge. Review collected by and hosted on G2.com.

Verified User in Building Materials

Mid-Market (51-1000 emp.)

7/25/2022

"Sage Intacct partner"

2.5/5

What do you like best about The Answer Company?

the implementation met the scheduled timeline. Review collected by and hosted on G2.com.

What do you dislike about The Answer Company?

The services after go-live are not prompt. Review collected by and hosted on G2.com.

Recommendations to others considering The Answer Company:

have a backup implementation specialist who knows well about your case in case the primary one left the company. Review collected by and hosted on G2.com.

What problems is The Answer Company solving and how is that benefiting you?

Sage Intacct implementation and services. It solved our need for new software and met the deadline. Review collected by and hosted on G2.com.

Verified User in Fine Art

Small-Business (50 or fewer emp.)

3/10/2022

"The Answer Company"

5/5

Describe the project or task The Answer Company helped with:

Miscellaneous needs around the office related to creating remote desktops, general IT needs, printer solutions, and SAGE. Review collected by and hosted on G2.com.

What do you like best about The Answer Company?

Knowledgeable and quick attentiveness to all issues, regardless of what the scope of work is. Very willing to assist even during hours outside of our office being opened. Review collected by and hosted on G2.com.

What do you dislike about The Answer Company?

We only encountered one staff member who was not as knowledgeable as the others but we typically always work with the same team members to ensure our issues are quickly worked through. Review collected by and hosted on G2.com.

What problems is The Answer Company solving and how is that benefiting you?

Remote desktop has been a must since the start of the pandemic and TAC has been able to set it up for us multiple times on different devices from the office and at home. Review collected by and hosted on G2.com.

Jennifer D.

Director of Finance

Mid-Market (51-1000 emp.)

3/10/2022

"Amazing Professional Personal Service"

5/5

Describe the project or task The Answer Company helped with:

Software upgrade onto a new server Review collected by and hosted on G2.com.

What do you like best about The Answer Company?

The Sage tech went above and beyond to work with our IT company to ensure Sage was working properly Review collected by and hosted on G2.com.

What do you dislike about The Answer Company?

There is nothing to dislike they do a great job Review collected by and hosted on G2.com.

Recommendations to others considering The Answer Company:

The Answer Company is always very helpful, professional and knowledgeable when giving us advice on Sage Products. The Answer Company tech team has always done a great job with any new product implementations or software upgrades. Review collected by and hosted on G2.com.

What problems is The Answer Company solving and how is that benefiting you?

Upgraded Software Review collected by and hosted on G2.com.