The Answer Company Reviews & Provider Details

Name: The Answer Company
Rating: 4.2 (54 reviews)

The Answer Company is a leading ERP consulting group, a certified value-added reseller (VAR) dedicated to Propelling Businesses Forward with intelligent and effective business solutions. Backed by nearly 30 years of industry expertise, we have helped over 2,000+ businesses streamline back-office processes, undergo digital transformation, and discover room for financial efficiencies with Acumatica ERP. We support a wide range of industries but have strong expertise in Manufacturing, Construction & Real Estate, Retail & Ecommerce, Distribution and Field Services. Collaborate with one of the top Acumatica partners in Canada.

Seller

The Answer Company

Discussions

The Answer Company Community

Languages Supported

English

Locations Serviced

Canada, United States

Overview by

Sharon Lee

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User Insights

Average based on 54 real user reviews.

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Verified User in Oil & Energy

Mid-Market (51-1000 emp.)

Originally submitted 3/15/2022

"Great experience with highly skilled product knowledge and customer service."

5/5

Describe the project or task The Answer Company helped with:

Implementation of Sage Intacct with high customization and extremely challenging requirements. Also helped successfully implement various core and non-core sage modules like EFT, Fixed Assets, and Cash Management. Also delivered some targeted training to users to refresh them during the pandemic work from home. Review collected by and hosted on G2.com.

What do you like best about The Answer Company?

Professionalism and ability to understand and execute our requirements whenever required. Product knowledge of the systems that they are responsible for is deep and thorough. Review collected by and hosted on G2.com.

What do you dislike about The Answer Company?

Sometimes there is a bit of a delay in responses, especially when liaising between us and Sage Intacct. Though this is not the fault of The Answer Company, and has everything to do with the vendors themselves. Review collected by and hosted on G2.com.

Recommendations to others considering The Answer Company:

They are an effective partner in the implementation and ongoing sustainment of our core systems. Review collected by and hosted on G2.com.

What problems is The Answer Company solving and how is that benefiting you?

How to best leverage Sage Intacct and integrations with other business systems to right-size systems for our organization. Has provided scalability and efficiencies for the org. Continues to deliver service excellence, in a challenging market. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

Originally submitted 7/19/2022

"Very Helpful"

5/5

What do you like best about The Answer Company?

ERP Implementation Consultant is very helpful. She listened to our needs and made recommendations that will help us save time. She was thorough in explaining the Sage software to us and pointing out helpful tips along the way. Review collected by and hosted on G2.com.

What do you dislike about The Answer Company?

Nothing. Our ERP Implementation Consultant is very helpful. The process does take a long time, but the investment in time only helps to make the software more useful to the organization. Review collected by and hosted on G2.com.

Recommendations to others considering The Answer Company:

Set standard time(s) each week for meetings. This will allow you to stay on track and keep the Implementation process moving along. Review collected by and hosted on G2.com.

What problems is The Answer Company solving and how is that benefiting you?

Implementation and customization of Sage Intact Accounting software for our small business. The software will allow us to be more efficient and productive. The Answer Company trained us on the software and recorded sessions so we can cross train future employees. Review collected by and hosted on G2.com.

Elize E.

Business Analyst

Mid-Market (51-1000 emp.)

4/1/2022

"Expert Support"

4/5

Describe the project or task The Answer Company helped with:

Support and training on Sage 300 ERP system. Review collected by and hosted on G2.com.

What do you like best about The Answer Company?

I have received excellent support from our assigned Sage consultant. He was very knowledgable, patient, a good trainer, and just a great person to work with. He also knew the company and our Sage customizations very well. Unfortunately, this consultant has left The Answer Company, so we don't have a dedicated consultant anymore. We are now using the general support centre for support requests. I have been satisfied with their service so far. The consultants that I have worked with were very knowledgable and friendly, and if they couldn't help with a certain issue they would find somebody who could. We also seem to be gravitating to using the same consultants, which gives me hope that we will end up building a relationship with a single consultant again. This is helpful as it means that the support consultand doesn't come in "cold" each time. Review collected by and hosted on G2.com.

What do you dislike about The Answer Company?

Communication around our dedicated consultant leaving was poor. Also, when we still had the dedicated consultant we sometimes had issues with waiting times on support requests. I suspect that the issue with waiting times will be alleviated now that we aren't dependent on a single consultant anymore. Review collected by and hosted on G2.com.

What problems is The Answer Company solving and how is that benefiting you?

General user training and support on Sage 300. The Answer Company assisted us in creating new companies on the platform and migrating the accounting function of a newly acquired legal entity from custom-written software onto Sage 300. They also assisted us in setting up API's between external software and Sage 300. Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

3/10/2022

"Always willing to answer any questions, consultant is fantastic!"

5/5

Describe the project or task The Answer Company helped with:

We installed Sage 100 Contractor and would have been lost without our consultant at the Answer Company, she helped us transition from very old, custom software to our new program. Review collected by and hosted on G2.com.

What do you like best about The Answer Company?

The knowledge they possess and the way things are explained in ways we can all understand. We could not have completed our transition without them. Review collected by and hosted on G2.com.

What do you dislike about The Answer Company?

I can't say there is anything we dislike at this point. We've received help when we've asked and trust the information we're given. Review collected by and hosted on G2.com.

Recommendations to others considering The Answer Company:

We have had no complaints but if you're not happy with something I suggest reaching out and you will always get a response from them. They are a wealth of information and expertise. Review collected by and hosted on G2.com.

What problems is The Answer Company solving and how is that benefiting you?

We had been using very old and custom software and wanted to upgrade to something with better support and something more stable. There was no easy way to do the transition, our consultant needed to fully understand what we had, what we needed and she helped us form a plan to move forward. She had faith in us that we could handle it! Review collected by and hosted on G2.com.

JS A.

Mid-Market (51-1000 emp.)

Originally submitted 3/9/2022

"The Answer Company"

5/5

Describe the project or task The Answer Company helped with:

The Support Team help us a lot whenever we needed assistance with our software Review collected by and hosted on G2.com.

What do you like best about The Answer Company?

Easy to work with and very helpful when we ask for assistance Review collected by and hosted on G2.com.

What do you dislike about The Answer Company?

Sometimes it takes a while to get immediate help..So understandable as everyone is now working from home Review collected by and hosted on G2.com.

Recommendations to others considering The Answer Company:

I highly recommend The Answer Company for your Accounting and Finance software solutions. Their technicians and consultants are very knowledgeable and you can get all the support you needed during the transition period. Review collected by and hosted on G2.com.

What problems is The Answer Company solving and how is that benefiting you?

Usually the Intelligence Reporting module of Sage 300 Review collected by and hosted on G2.com.

Andrea D.

Special Projects Lead

Mid-Market (51-1000 emp.)

3/11/2022

"The Answer Co, Licensee for Acumatica ERP Construction Edition"

4/5

Describe the project or task The Answer Company helped with:

TAC is our partner for our Acumatica ERP license Review collected by and hosted on G2.com.

What do you like best about The Answer Company?

We had a great relationship with our team of Consultants during our Acumatica ERP implementation in 2020. They all did a great job of reviewing our needs and ensuring that the ERP was configured to support our business requirements. Review collected by and hosted on G2.com.

What do you dislike about The Answer Company?

Since our initial implementation, sometimes we experience a delayed response from our Consultants. Often this is due to a pending response required from another outside agency which is out of TAC control but we often need to remind or follow up on pending inquiries. Review collected by and hosted on G2.com.

Recommendations to others considering The Answer Company:

I would recommend using TAC. I would use their services again for an ERP implementation. Review collected by and hosted on G2.com.

What problems is The Answer Company solving and how is that benefiting you?

We completed a full ERP implementation with TAC (formerly Constructive Solutions) with an Oct 2020 go-live. We receive ongoing support for technical deficiencies that require resolution. As well as continuous improvements and report customizations where needed. Review collected by and hosted on G2.com.

Inveer S.

DOF

Small-Business (50 or fewer emp.)

7/21/2022

"Friendly Staff"

4/5

What do you like best about The Answer Company?

The staff is very friendly and receptive. Easy to speak to and positive attitude. Review collected by and hosted on G2.com.

What do you dislike about The Answer Company?

Nothing to dislike. In this day and age, everybody is stretched thin due to the shortage of employees, but this is not a dislike. Review collected by and hosted on G2.com.

Recommendations to others considering The Answer Company:

They have given me indication that they are capable of executing tasks they are working on, which I appreciate. Review collected by and hosted on G2.com.

What problems is The Answer Company solving and how is that benefiting you?

They're helping resolve a transition to an accounting software that was not implemented accurately by prior accountants. Review collected by and hosted on G2.com.

Amit D.

Director Finance & Operations

Mid-Market (51-1000 emp.)

3/10/2022

"Skilled team that can understand core business needs"

5/5

Describe the project or task The Answer Company helped with:

The Answer Company assisted with the implementation of Sage X3. Review collected by and hosted on G2.com.

What do you like best about The Answer Company?

The Answer Company is comprised of skilled individuals with the ability to assess business processes and provide efficiencies through automation and technological improvements. Review collected by and hosted on G2.com.

What do you dislike about The Answer Company?

The Answer Company has experienced significant growth so there as specialized consultants in each area that are required to understand our business. The structure is ideal but selfishly it was nice to always have 1-2 consultants to work with exclusively. Review collected by and hosted on G2.com.

Recommendations to others considering The Answer Company:

The Answer company and core leadership team remain industry leaders when it comes to Sage products. They have an ability to not only implement Sage software but also understand and improve business processes. Review collected by and hosted on G2.com.

What problems is The Answer Company solving and how is that benefiting you?

Our company has various software enabled to manage different segments of our business. The Answer company is assisting with automation and integration opportunities with these solutions. Review collected by and hosted on G2.com.

Bita K.

Director of Finance & Accounting

Mid-Market (51-1000 emp.)

8/8/2022

"Excellent implementation team, very knowledgeable and resourceful"

5/5

What do you like best about The Answer Company?

they are knowledgeable and provide great support Review collected by and hosted on G2.com.

What do you dislike about The Answer Company?

Nothing that I can think of, I'm very happy with their service Review collected by and hosted on G2.com.

Recommendations to others considering The Answer Company:

They have an excellent team both for implementation and support after implementation. If you are looking for a new accounting software I wholeheartedly recommend using The Answer Company. Review collected by and hosted on G2.com.

What problems is The Answer Company solving and how is that benefiting you?

They implemented Sage Intacct for our organization Review collected by and hosted on G2.com.

Naz S.

Assistant Controller

Small-Business (50 or fewer emp.)

7/22/2022

"Friendly and Quick to support."

5/5

What do you like best about The Answer Company?

Andy is very knowledgeable and quick to provide the support needed. He connects us to the right product or support very quickly and provides the information needed to make a decision. Review collected by and hosted on G2.com.

What do you dislike about The Answer Company?

The solution might be limited if you grow too large. Review collected by and hosted on G2.com.