TeamDynamix IT Service Management Reviews & Product Details

I love two things about TeamDynamix. First, TDX does not require programmers to configure and maintain the system. Reports can be written, forms can be created and new attributes can be added, renamed and changed on existing forms with no need to request a software developers time and effort to code a solution. Secondly, TDX is the best tool I have ever used that integrates service requests (ticketing) with Project Management into one simplified management system. Review collected by and hosted on G2.com.

Very little do I dislike about TeamDynamix. As with any software, there are always room for improvement. TDX is continually growing and evolving. Our university has input over 40 improvement/enhancement requests in which over 1/3 of them have been implemented. The staff has always been responsive to our questions, comments and concerns. Review collected by and hosted on G2.com.

The company is very responsive and easy to work with. Their focus on Higher Ed shows in the ways they've put their system together, and in how they respond to our priorities. In the product itself, I really like the ease of use for our customers, the ability to quickly configure changes to the system to reflect changes in process for IT, and as a bonus it's out of the box accessibility compliant. Review collected by and hosted on G2.com.

They've made great strides in improving the UI since we started using the product but it is still somewhat click-intensive. Review collected by and hosted on G2.com.

Single repository for request, projects and resources allows for more deliberate and thoughtful project selection, prioritization and implementation. Access to real time data allows ITS Directors & Resource managers to optimize utilization of resources. Our focus can always be directed to priority items. Working with TDX as a company has been a very pleasant experience and their responsiveness is outstanding. The level of service from implementation (several years ago) to date has not dropped. Review collected by and hosted on G2.com.

Some of the reporting features could be improved. Data is not easily accessible unless you upgrade to different level. Some UIs could be improved and lead to easier adoption. Review collected by and hosted on G2.com.

TeamDynamix has been an outstanding selection for our institution as we are continually looking for ways to elevate our execution of both IT Service Management (ITSM) and Project Portfolio Management (PPM) across campus. TeamDynamix has been truly helpful with enabling us to implement an enterprise service management ecosystem that accommodates many areas; even those external to IT. Review collected by and hosted on G2.com.

We looked at dozens of products finding that no product that gave us 100% of what we needed and desired before selecting TeamDynamix. Although the product is responsively designed, potentially having a mobile application would ease some of the adoption pains we have experienced throughout our implementation across campus. In addition, there should be more emphasis placed on growing the program and portfolio management functionality within the product that would permit organizations to produce master portfolios and potentially associate sub-portfolios that would aid in the development of varying scenarios for more detailed portfolio planning. Review collected by and hosted on G2.com.

The product is very flexible, but out of the box it will already revolutionize the way you do business. The team behind the product is knowledgeable and expeditious. The reporting capabilities are unparalleled. Some other mentions are the canned responses, task templates, card wall, and knowledge base. Review collected by and hosted on G2.com.

I would like to see a mobile application that has similar functionality to the desktop version. I realize that somethings will always be better in the Desktop version, but feel Mobile could use improvement. Review collected by and hosted on G2.com.

TeamDynamix provides a great solution for managing work that falls into the service management categories as well as projects. They focus on their customer needs which are central to their product roadmap by staying in close contact via focus groups and great conference and networking opportunities. Beyond the core service management and project management capabilities, TeamDynamix provides integrations with remote support tools, asset and configuration management and the ability to expand and gain efficiencies through enterprise service management throughout your organization. Review collected by and hosted on G2.com.

There isn't anything I dislike about TeamDynamix. They are responsive and keep the best interest of their customers in mind when developing new features and rolling out updates. Review collected by and hosted on G2.com.

This is an integrated ITSM and PPM platform that allows real insights into total effort by the IT staff. The product framework easily extends to additional business units. Any unit within the organization that provides service will find this a great platform to manage the workload and build the knowledge base to best serve their organization. Review collected by and hosted on G2.com.

Reporting and API access. These are actively being developed and the future looks very bright. Review collected by and hosted on G2.com.

The system is infinitely customizable and that is both good and bad. The product sits well within a Higher Ed environment, but after using multiple trouble ticketing systems I have to say this is the best value dollar for dollar! Review collected by and hosted on G2.com.

The ramp up can take a bit of time, and this causes slower than desired adoption. The cultural change that may be required with the implementation is also slowed, but that is to be expected. Review collected by and hosted on G2.com.

I loved the ease of use of the tool! It was very simple to set-up and customize, and being that it was used within the campus it needed to be adopted quickly. The team found it very easy to get the handle of! Review collected by and hosted on G2.com.

Nothing I really disliked about it, but it IS very expansive. You really have to know what your specific use is or you can get lost in the features of the tool Review collected by and hosted on G2.com.

The main thing is that tickets and projects are managed in the same system and share a common look and feel. The reporting is broad and useful. The tech support has been excellent. Also the management really seem to care and listen to the customers. Improvements are frequent and bug fixes are sometimes done within a couple days. Review collected by and hosted on G2.com.

Sometimes it's easy to get confused as to where you are in the product, but most of that has been helped by familiarity. Review collected by and hosted on G2.com.