TeamDynamix IT Service Management Reviews & Product Details

User-friendly experience, detailed configurations, and personalized integrations. Review collected by and hosted on G2.com.

Some of the programs can be a bit robust when starting implementation due to the many configuration options. Review collected by and hosted on G2.com.

The ease of training and setup of the user friendly software is top-notch Review collected by and hosted on G2.com.

I wouldn't say there is anything that I dislike. Review collected by and hosted on G2.com.

TDx has been an effective ticketing system for our large organization. It effectively codes tickets in a way that allows for a lot of visibility and data insights. We use it to track the timeliness of responses by our staff to customers, for IT ticketing, etc. Many customers are looking to adopt this tool for workload management within their units. Review collected by and hosted on G2.com.

TDx could offer more customization opportunities and flexibility in regards to reporting and tracking time. Custom attributes are not queriable at this time and time stamps/tracking are sparse. There are a number of data points we would like to capture that are not available in TDx due to this limitation. We use Tableau to do a lot of the reporting because Team Dynamix is only so effective with data visualization. The user profiles are a great asset, but there is limited ability to route to groups or have dynamic approvals that go to group email addresses or multiple individuals at a time. Review collected by and hosted on G2.com.

I like being able to track our assets, and sbmit tickets. Review collected by and hosted on G2.com.

It does not have any way to track software licenses. Review collected by and hosted on G2.com.

I love the data that is saved, I love sorting and the customization of the home screens and report screens. I love being able to link and tag other users and departments to certain tasks and tickets. Review collected by and hosted on G2.com.

There is not much I would improve upon, the color is a little plain, I wish there were fancier customization options for users. Review collected by and hosted on G2.com.

TeamDynamix is important in making lively organization programs interior the system to run and handle the strange circumstances. This application gives the total time and taken a toll taking after for laborers to give the lucky payrolls and alter the charge sheets with correct information. All data is secured and guaranteed with exceedingly capable passcodes. The computer program is awesome in taking after the commerce headway and make a suitable estimation about contemplation and organizing. Its strategies are worth to utilize and one must require it's interior working an extraordinary setup. Review collected by and hosted on G2.com.

This computer program isn't a single advantage provider and oversees the data inside the shape of records and envelope. There were no keys to segment the data and allocating the single individual at the time. There got to be the development of a couple of more keys to approaching the single record. The employee’s working detail is open for everyone there's no secret for guaranteeing the single data. Review collected by and hosted on G2.com.

The built in integration between the service side of the house and the project side is really nice. We use the tool for basic IT service delivery, all the way to complicated, multi-year project deliveries. Configuration in the system allow you to create Knowledge Base articles, accept requests/intake, communicate with requests, manage resource, etc. Review collected by and hosted on G2.com.

As it is a fairly young company, some of the back-office account structure is a bit limited. We have not rolled out the solution to many areas outside of IT because the account/security limitations. The data visualizations are lacking as well, so we use additional third party apps with integrations (such as Power BI) to get the most out of the tool. Review collected by and hosted on G2.com.

TeamDynamix is a very popular tool for Sales and marketing because it has a very powerful customer relationship management tool and the best thing about this software is that it has the ability to install the different functions in a most efficient way. This tool has the great supports in different mobile platforms. It has great supports to multi-user data entry at the same point of time. It is user friendly software for new users or beginners. It gives us help to manage my all interactions from one place about sales and marketing. Review collected by and hosted on G2.com.

TeamDynamix is a huge platform solution and there are many ways to implement and some features are just not intuitive such as enabling the outlook connection. Sometimes the process can be a little bit annoying because it takes a lot of time for managing and the process can be done on one page but it's not a big con. TeamDynamix software does not have the ability for sending the email messaging to anyone because it does not provide the best sales and marketing process. This software should be enhanced their features and helps the business companies to run faster. Sometimes we cannot easily create views and charts of our data. TeamDynamix is a cloud based applications software so it's just working on great internet connection otherwise it can't give the best results in a single platforms. Review collected by and hosted on G2.com.

I primarily use the ticketing system, but I helped build the interface for our community to visit for help. The ticketing system is very customizable. I like that we were able to create our own statuses that meet the needs of our community. Review collected by and hosted on G2.com.

There are parts of reporting that could use improvements. While reports are customizable, it is difficult to make them do specifically what you want. Review collected by and hosted on G2.com.

So I have been managing our TeamDynamix helpdesk software for about a year or so. When I was first handed TDX, it was a little intimidating and it reminded me ALOT of Spiceworks helpdesk system. Once you get the hang out setting up desktops, you will be okay as a technician. As an administrator, it does get a little scary; workflows and reportings are built a little differently from other help desk systems I've used. I am now confident in saying that I can handle most of TDX. Review collected by and hosted on G2.com.

I am not a huge fan of the workflows. There's not a lot of options to set up workflows and therefore our workflows are HUGE and almost impossible to edit once they are done. I also am not a fan of reporting; I feel like it can be simplified in regards as to filtering but maybe that's just me. I also do not like that you can't search via task ID! It will error out. Review collected by and hosted on G2.com.