TeamDynamix is a robust yet flexible system for managing our many enterprise-level projects and portfolios. It allows us to manage projects as we see fit, while being transparent and audit-ready. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

I don't dislike anything. Of course, there are always wish list items and the great thing is the level of personalized and fast response by the company to our requests. Review collected by and hosted on G2.com.

Recommendations to others considering TeamDynamix IT Service Management:

Get your processes in order first, then move to configuring the software based on your planning. Review collected by and hosted on G2.com.

What problems is TeamDynamix IT Service Management solving and how is that benefiting you?

We now have a level of standardization for project requests, scoring, workflow through acceptance or rejection of requests. We also can use a hybrid approach with either waterfall or agile methodology, which is extremely important to us. Technical resources don't have to rely on PMs any more to see where a project stands or to update their own tasks. Review collected by and hosted on G2.com.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

3/21/2019

"Lots of flexibility but lacking in certain areas"

3/5

What do you like best about TeamDynamix IT Service Management?

Team Dynamix provides a lot of flexibility with things like label and form design for your tickets. The workflow creator is also very easy to use and easy to understand when presenting workflows in meetings. Overall, there is a lot of customization in this product that really helps you to shape it to what you need. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

The modules that display what tickets/tasks are assigned to you or your group doesn't have an auto-refresh feature and must be refreshed manually. This feels like an industry standard feature that isn't included. Also, tasks do not automatically notify the assignee that they have been assigned and require you to go in for each task created and manually notify the user, wasting a lot of time. Support is very helpful and responsive but many times when a feature doesn't exist or is counterintuitive in function they will just put in a suggestion to product development and there is no further follow up or list of top suggestions. Review collected by and hosted on G2.com.

Recommendations to others considering TeamDynamix IT Service Management:

Make sure you have a very structured plan for how you want to deploy TDX and ask lots of questions in training. Our training went very poorly and we found ourselves stuck at a few points because we hadn't asked enough questions on certain features. Review collected by and hosted on G2.com.

What problems is TeamDynamix IT Service Management solving and how is that benefiting you?

This is our ticketing system for our service desk and for our entire IT department. We have been able to develop several customized workflows to accommodate the different styles that our varying departments use. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

10/1/2019

"Great team"

4.5/5

What do you like best about TeamDynamix IT Service Management?

The people at TeamDynamix are both smart and nice. Those words don't always go together. Impressive. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

Sometimes the product will act in a way that is not intuitive to me. Review collected by and hosted on G2.com.

Verified User in Education Management

Enterprise (> 1000 emp.)

1/28/2019

"Powerful tool for Project and portfolio management"

4/5

What do you like best about TeamDynamix IT Service Management?

Every project is an instance where you can define plans, resources, stakeholders, budget, risk and progress reports. The application is web-based and compatible with MS project, where you can import the project schedule as an XML file. Resource pools can be defined based on LDAP groups. Notifications are sent to the supervisors and the project team can put in their project hours through the application. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

1-Its scheduling console lacks important features and flexibility compared to MS project. 2- It requires continuous customization from a specialized admin working for the PMO. 3- The desktop app does not support MAC Review collected by and hosted on G2.com.

Recommendations to others considering TeamDynamix IT Service Management:

The platform is perfect for IT project management office in an enterprise. I do not recommend using it in construction though. Review collected by and hosted on G2.com.

What problems is TeamDynamix IT Service Management solving and how is that benefiting you?

1- TDX eases project management as it consolidates all areas that PM requires in one platform. 2- It provides the PMO an overview of how projects are performing in the organization 3- It helps managers to prevent resource overuse 4- It increases productivity and efficiency Review collected by and hosted on G2.com.

Christina M.

Pharmacist

Mid-Market (51-1000 emp.)

6/25/2019

"Amazing for managing large number of projects"

3/5

What do you like best about TeamDynamix IT Service Management?

with teamdynamix its easy to manage projects. i like that you can mark projects and monitor tasks and progress with ticket tracking. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

Well being cloud based it requires excellent internet connectivity which is sometimes a challenge in remote areas. Review collected by and hosted on G2.com.

Byambadorj B.

Application Developer I

Higher Education

Mid-Market (51-1000 emp.)

10/25/2018

"TDX is amazing software that is built for you!"

4.5/5

What do you like best about TeamDynamix IT Service Management?

I enjoy how we/ our team can build our system with TDX to make it workable and suitable for our environment. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

Sometimes it has too much flexibility which creates a longer build time. I kind of annoyed how each ticket/asset opens in a popup window which means my computer usually runs around 20 Google Chrome windows open. Review collected by and hosted on G2.com.

Recommendations to others considering TeamDynamix IT Service Management:

It is a great program you can implement and they will work with you and they will help build your system to fit your needs. Review collected by and hosted on G2.com.

What problems is TeamDynamix IT Service Management solving and how is that benefiting you?

We have loved TDX though we have tried to implement it into our culture extremely quickly. It does everything we want and more. TDX does have a lot of ability to be integrated with APIs and we are trying to see if there is a way to include the asset inventory and move them into jamf via API. Review collected by and hosted on G2.com.

Tom P.

VP/CIO Information Services

Enterprise (> 1000 emp.)

7/1/2019

"TDX Converge Conference"

5/5

What do you like best about TeamDynamix IT Service Management?

The flexibility of the product and the staff who support the products. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

The lack of reporting within the tool and the work required to create reports external to it. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

7/26/2019

"Useful tool for higher-ed!"

4/5

What do you like best about TeamDynamix IT Service Management?

it is a one stop place for both ticket work as well as project work. Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

Can be confusing depending on how it is configured. Review collected by and hosted on G2.com.

Nicholas D.

Computer Support Technician

Higher Education

Small-Business (50 or fewer emp.)

12/3/2018

"Very easy to understand and to navigate."

5/5

What do you like best about TeamDynamix IT Service Management?

Allows me and other coworkers to view and submit tickets with ease Review collected by and hosted on G2.com.

What do you dislike about TeamDynamix IT Service Management?

The user interface could maybe use some touch up. It feels very early 2000's like Review collected by and hosted on G2.com.

What problems is TeamDynamix IT Service Management solving and how is that benefiting you?

We use the TDX Platform to submit tickets for clients that are having issues with classroom PC's or AV equipment. The benefits would be that the user can view and comment on the ticket if their name is tagged in a ticket. This allows easier communications with the user of an issue. Review collected by and hosted on G2.com.