I like the filtering options in tickets, it makes finding and searching through previous tickets very simple to do. I like the various variable options for scripts, particularly the password one, as I do not enjoy putting passwords as strings in scripts, so this feature allows me to authenticate things within powershell scripts with confidence. Review collected by and hosted on G2.com.

I wish there was autocomplete for certain programming languages within the script editor. I feel that powershell scripts and python scripts are so ubiquitous that not having autocomplete for the standard library is a shame. I tend to write my scripts in visual studio and awkwardly copy paste them over. Review collected by and hosted on G2.com.

I like that the application is very easy to use you can easily access everything you need on the site without difficulty with the layout making it easy to find everything you are looking for when using this combined with it allowing you to add monitoring for devices and servers it make it easy to work and monitor everything with my other integrations that help too. This with the site performance being quick and snappy allowing you to get to tab to tab quickly and without issue is fantastic. Review collected by and hosted on G2.com.

So far, I haven’t noticed anything in particular that stands out as bad or non-functional. From what I can see up to this point, I’m happy to report that there isn’t anything I dislike about the app. Review collected by and hosted on G2.com.

I really like that Syncro is easy to use, with remote management features that just work seamlessly. The setup process was straightforward and didn't even need a guide thanks to the intuitive interface and menus. The community script library is a great bonus, providing useful scripts that others have created, which I can use for frequent tasks. The ability to remotely connect to computers and solve problems, as well as view all computer details and patch management state, makes Syncro valuable to me. Review collected by and hosted on G2.com.

Sometimes Syncro will show the wrong IP address, which needed to be corrected by a support ticket more than once. Lately, launching Splashtop doesn't work on the first try, or I have to click the button again to launch it, which can be annoying. Sometimes scripts don't run when expected, and I ended up having to rerun the script on a whole company manually. There was also a support ticket that didn't get a response for almost a year. Review collected by and hosted on G2.com.

I really like how well Syncro integrates with other tools we use, allowing me to jump between different systems smoothly. It helps me solve many daily issues for our clients and earns their trust in our company. The initial setup was pretty easy with a friendly interface, and I can give Syncro a big 10 for its effectiveness in resolving daily tasks. Review collected by and hosted on G2.com.

One of my frustrations with Syncro is when a computer doesn't have the Syncro agent installed yet, and I have to fall back on Splashtop SOS to connect to them, which is an extra step and slows things down compared to just connecting directly through Syncro. It would help a lot to have a quicker way to install Syncro on the computers without sending the customers the Syncro agent installer, maybe a way to add their computers through a website and then auto install it. Review collected by and hosted on G2.com.

I use Syncro MSP as a service desk platform for IT, and I like that it allows for ease of access and easy creation of IT service tickets by customers. I appreciate having a place to manage and review all tickets for the IT help desk. I like that it has 2FA security login, a nice dashboard, and an asset management tool. The reports feature is very helpful too. Review collected by and hosted on G2.com.

The filter function can have a search feature when trying to filter through a large list of options. The filter in the 'Tickets' tab can allow for a search feature when selecting the 'End User' or 'Assigned Tech', so as to allow for a quicker selection. Also, the term 'End User' does not match the term 'Customer' which is what appears in the table. Review collected by and hosted on G2.com.

I think one of the best features of Syncro is its ability to have multiple things under a single pane of glass. We use Syncro RMM to manage devices, and it includes RMM, ticketing, client information, emails, everything, keeping it unified with API and user access. Additionally, the integration with Pax8 is seamless, making it easy to track counts and manage billing with our clients. Most of the stuff we need is there, which is the best feature about Syncro for us. Review collected by and hosted on G2.com.

I think the user experience could be a little bit better. The UI could use some improvements. Also, if you want to change your RMM tool from Splashtop to something else, it has its own pros and cons, but overall, it's nice. Review collected by and hosted on G2.com.

I like that Syncro allows us to manage and track service delivery across our customer base, and we can implement, manage, and monitor the devices among that customer base. Using it from a service delivery, direct billing, and invoicing perspective, it's nice to have everything in a unified platform. They have started incorporating some Microsoft tenant integrations, which is an added benefit. We decided to switch to Syncro from ConnectWise due to better pricing and contract terms, and also because it has a fully unified platform that allows us to consolidate different tools into a single tool. The initial setup was pretty easy and the software is much more intuitive than ConnectWise. We were fairly quick to become operational in the initial transition. Review collected by and hosted on G2.com.

I think the biggest issues that we've had so far are related to end-user remote access or multisite management of organizations, primarily from a billing perspective. Just making those work well within the tool. Deploying end-user remote access through the default splash top built into Syncro is a bit challenging. Also, only one user can be associated with one device, which is unfortunately pretty limiting for how many of our offices would prefer to interact with those devices. So those are the two biggest issues. They are currently lagging in AI capabilities and automation compared to some other platforms. Review collected by and hosted on G2.com.

What I like most about Syncro is that it brings ticketing, customer records, asset management, remote monitoring, invoicing, documentation, and scheduling together in one system. The Outlook calendar integration is especially useful because appointments sync between both calendars, which makes it much easier to manage onsite visits and my day-to-day workload without having to enter everything twice. The Syncro mobile app also lets me quickly review and update tickets while I’m onsite or on the go. Having customer details, past tickets, device information, and billing notes all connected saves time and helps our team stay coordinated from the initial request through completion and invoicing. Review collected by and hosted on G2.com.

The differences between the mobile app and the online version can create a steep learning curve, since features and workflows aren’t always presented in a consistent way. Ticket blueprints are helpful for standardising work, but it’s frustrating that you can’t convert an existing normal ticket into a blueprint ticket once the required workflow becomes clear later on. Review collected by and hosted on G2.com.

I'm a huge fan of the script running ability of synchro, it allows for diversity of complex task to be done to either benefit the end user or the IT technician. The remote desktop tool is also great and although it's not perfect the package of background tools can be handy. Review collected by and hosted on G2.com.

Sometimes it comes across clunky. Things don't appear that should be appearing (ran a script and it only shows in the run history after a million page refresh). When a ticket is received, it is initially unassigned. I reply mentioning "ticket added to the queue", but then it is automatically assigned to me. So every time I let a customer know their ticket is added to the queue I have to go back and unassign the ticket from myself. Ticket filtering/sorting and searching is also not great. Sometimes it works, sometimes it doesn't. it's hard to search a ticket by content, most successful attempt involved searching by ticket subject. Review collected by and hosted on G2.com.

I find Syncro's GUI and user experience to be excellent. It's very fast and I never have issues, making it very reliable. I also appreciate how easy it is to integrate with other systems. The overall system is great and I absolutely love the pricing model. It's incredibly easy to use with not a large learning curve to figure out how it works. The background tools for remote administration are great, and we love that the pricing model means we don't get charged for every endpoint, making things easier to administer and keeping our customers happy. The initial setup of Syncro was extremely easy. Review collected by and hosted on G2.com.

I wish the billing system was better and more integrated with Bitdefender. It's easy to install it, but the systems are still separate, and we need to sign in to another platform for higher-level administration and removal tasks. Review collected by and hosted on G2.com.