# Swish HyperAutomation Intelligence Reviews
**Vendor:** Swish AI  
**Category:** [Process Mining Tools](https://www.g2.com/categories/process-mining-tools)  
**Average Rating:** 2.3/5.0  
**Total Reviews:** 2
## About Swish HyperAutomation Intelligence
Swish.ai is the first HyperAutomation Intelligence solution that integrates with your existing ITSM tool to uncover and act on AI-driven Intelligence in real-time, accelerating ticket resolution time and reducing costs. Swish.ai provides unique intelligence capabilities across the ITSM ecosystem using technologies such as NLP and business process mining to transform your data into HyperAutomation Intelligence. The innovative approach Swish.ai has taken to add real-time intelligence to service request workflows ensures that enterprises are immediately able to capitalize on all the historical data hidden inside their ticket requests. The Swish.ai platform provides IT leaders with real-time performance augmented analytics and strategic insights to proactively identify optimization opportunities and take the necessary actions.




## Swish HyperAutomation Intelligence Reviews
  ### 1. I Strongly Advise Against Adopting, Investing, or Acquiring Swish.AI

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 21, 2025

**What do you like best about Swish HyperAutomation Intelligence?**

There is really nothing I like about the tool or the platform.  My headline says it all.  I would strongly advise against adopting Swish.AI.

**What do you dislike about Swish HyperAutomation Intelligence?**

Swish has been around for almost 8 years, yet they have failed to gain any significant traction in the market, despite tens of millions invested by VCs and private investors.  The platform is a standalone AI tool for IT Service Management.  Most ITSM tools already have built-in AI.  So what is the point of having a separate AI tool?  There is just no product/market fit here.  I don't believe this company has any chance of success.  They might be able to survive as a tiny consulting firm with a glitchy software product.  But they will never IPO.  I also doubt if they will raise additional capital given their record of failure so far.  And I don't believe they are an attractive acquisition target.  My advice is to avoid this product altogether!

**What problems is Swish HyperAutomation Intelligence solving and how is that benefiting you?**

I am unaware of any problem that Swish AI is solving, and it certainly is not benefitting me.

  ### 2. Comprehensive automation software

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ankit D. | Frontend Developer, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 12, 2023

**What do you like best about Swish HyperAutomation Intelligence?**

Software is very efficient and cost effective. This AI intelligence is scalable and very easy to use.

**What do you dislike about Swish HyperAutomation Intelligence?**

This software requires initial investment and technical expertise for their integration and security is concerned.

**What problems is Swish HyperAutomation Intelligence solving and how is that benefiting you?**

Swiss Hyperautomation intelligence is scalable allowing our organization to add and remove automation capabilities as needed depending on our needs and budget



- [View Swish HyperAutomation Intelligence pricing details and edition comparison](https://www.g2.com/products/swish-hyperautomation-intelligence/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+09%3A29%3A50+-0500&secure%5Bsession_id%5D=3f592a9d-19c3-4d7f-9fd4-6354dec4c613&secure%5Btoken%5D=ac631eed8f20cf25bf70fe994d37f87f7a1880321e8d00cbbcdd571fe44ecdf6&format=llm_user)

## Swish HyperAutomation Intelligence Features
**Process Management**
- Process Library
- Collaboration
- Integrations
- Execution Management

**Process Analysis**
- Real-Time Process Analysis
- Process Notation
- Process Mapping

**Automation**
- RPA Integration
- Application Development

**Generative AI**
- AI Text Summarization

**Agentic AI - Process Mining**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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