Swag Pro (by Swag.com) Reviews & Product Details

Printfection is a swag management platform that simplifies the buying, managing, and distribution of swag and branded merchandise. Customers like Zendesk, BetterHelp, Hinge, and Gusto use us to easily ship swag to customers, leads, employees, and events. This supports your ABM efforts and we can save you hours of time managing swag, helping you realize and measure greater ROI from your swag marketing efforts. WHAT SEPARATES US FROM OTHER SWAG COMPANIES There are literally hundreds of swag companies and swag websites out there. Most offer simple printing and promotional product distributing services, i.e. you can slap your logo on some mugs and a couple t-shirts and then have that sent to your office. Most of these swag companies do NOT provide any technology. There’s no way to strategically gift swag to customers or prospects, no integrations to Salesforce (or any other CRM) and no connections to marketing automation tools like Marketo, HubSpot, Zapier, etc. Printfection is a full service, end-to-end swag management and fulfillment platform where you can not only brand thousands of really creative items, but you can also strategically ship that swag anywhere in the world through your existing tech stack. Every customer also gets a dedicated account manager and swag success team, where we regularly share what swag works best for events, giveaways, customer rewards, etc, and keep you posted on the latest and greatest items. We’re a swag service very few companies have experienced before. SWAG CREATION Browse our extensive catalog featuring hundreds upon hundreds of awesome promotional products, or submit an item research request. We add new items to the catalog all the time based on customer needs. Our item setup process makes it incredibly easy to get your logo and corporate artwork on just about anything: T-shirts, hoodies, onesies, mugs, water bottles, speakers, tech products, puzzles, Jenga sets, you name it. We can brand really fun, creative swag like pinatas, massage tables - go ahead and think outside of the box! SWAG STORAGE AND WAREHOUSING We can of course send swag directly to your office or any location, but the true brilliance behind Printfection is that we’ll store all of your swag for you! No more messy office closet or dungeon. Once you order your swag, the items are shipped to our fulfillment center. You can then log into the platform and view all of your inventory in real-time. When you want to send swag to employees, prospects, customers, partners, or to an event, it’s just a few clicks and we ship and fulfill all the orders for you. It’s that easy. T-SHIRT DROPSHIPPING & PRINTING SERVICES While we brand hundreds of items, we do have some customers who often start with corporate t-shirts. We can print your logo and artwork on many different types of t-shirts, including all sorts of sizes and fabrics. We can dropship any type of custom clothing as well, including hoodies, pants, onesies, etc. We’re one of the most flexible t-shirt dropshipping companies around. SWAG FULFILLMENT It’s never been easier to get your corporate merchandise to your prospects, customers, and employees. You can ship in your own swag into our warehouse for use in campaigns, and any new swag you order through use will be stored for you. With just a few clicks, you can send any item anywhere in the world; whether that’s to a critical account you’re trying to close, or a loyal customer who just renewed or helped you with a case study. CUSTOM PACKAGING & KITS We make it easy to create awesome custom kits for onboarding new customers, using in your ABM efforts, or delighting new hires. Custom kitting allows you to brand your packaging boxes with your custom artwork, add custom inserts & fillers, and neatly arrange any items of your choice. Perfect for providing the ultimate unboxing experience! EVENT DROPSHIPPING (DROPSHIP PROMOTIONAL PRODUCTS) We make dropshipping swag / promotional products to events incredibly easy. You can send any items you want. Our Event Packing feature means all your apparel items will arrive neatly rolled and labeled by size and gender, so all you’ll have to do is take your shirts out of the box at your booth and you’re ready for showtime. When your event is over, you can simply send any unused swag back to our fulfillment center, drastically cutting down on wasted spend. If you select guaranteed delivery, your items will arrive on a specific date. You'll never have to scramble to get swag to and from an event again! SALESFORCE INTEGRATION & MARKETING TOOLS INTEGRATIONS Let your sales reps request swag right through Salesforce. Or automate swag gifting through Marketo, HubSpot, Intercom, or any number of tools leveraging our Zapier integration. You can also set up a company swag store leveraging our Shopify integration. Printfection is the easiest way to ship swag to anyone anywhere in the world.

Seller

Custom Ink

Discussions

Swag Pro (by Swag.com) Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Ryan Campion (Head of Marketing)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

19 months

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Top-Rated Alternatives

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User Insights

Average based on 360 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

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Reagan H.

Member

Mid-Market (51-1000 emp.)

1/6/2025

"Use Printfection for all of your Swag dropshipping needs"

4.5/5

What do you like best about Swag Pro (by Swag.com)?

Their staff is always friendly and professional! It's very easy to order new items, and their design team is quick to turn things around and responsive to feedback. Our support team uses Prinfection on the daily to send thank you or promotional items to our customers, right from Zendesk! Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Sometimes it's hard to navigate between items, campaigns, and kits to make sure everything is set up right. They don't email invoices directly to you, you have to generate them in a report. So expense reporting can be a multi-step process. Review collected by and hosted on G2.com.

Andrew S.

Director of Marketing & eCommerce

Mid-Market (51-1000 emp.)

9/9/2025

"Great printing solution"

4.5/5

What do you like best about Swag Pro (by Swag.com)?

Wide selection and quick turnaround for projects Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Minimums could be lower but not terrible Review collected by and hosted on G2.com.

Timothy S.

Senior Associate, Creative Designer and Web Development

Mid-Market (51-1000 emp.)

12/30/2024

"Printfection Made It Easy"

5/5

What do you like best about Swag Pro (by Swag.com)?

The customer service at Printfection was outstanding from start to finish. Their team, led by Brooke, was friendly, responsive, and always ready to assist. They guided us through every step of the process, ensuring we felt supported and confident in our decisions. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

If there’s one area for improvement, it’s the availability of certain items sourced from other vendors. Popular items can sometimes be out of stock or experience slight delays in delivery. Review collected by and hosted on G2.com.

What problems is Swag Pro (by Swag.com) solving and how is that benefiting you?

Printfection provided us with the flexibility to select and send gifts for our team of over 150 employees on multiple occasions. Their platform made it easy to offer personalized options, allowing employees to choose the gifts they wanted for the holidays. We were also able to send holiday gifts to our clients, giving them the option to select from a variety, making the experience both convenient and thoughtful. Review collected by and hosted on G2.com.

Bilal K.

Head Of Growth and Digital Marketing

Small-Business (50 or fewer emp.)

4/29/2025

"Too many issues with reliability and support"

0/5

What do you like best about Swag Pro (by Swag.com)?

The idea behind the platform is great — simplified swag management and global fulfillment. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

Execution falls short. We faced repeated delays, tracking issues, and unresponsive support. Not dependable for time-sensitive campaigns. Review collected by and hosted on G2.com.

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

12/11/2024

"Printfection has streamlined our gifting and swag processes!"

5/5

What do you like best about Swag Pro (by Swag.com)?

Printfection has allowed us to streamline our gifting and swag processes. As a remote organization, prior to Printfection, all of our swag was housed at an associate's home and they had to pack and ship all of our orders by hand. Printfection has saved us so much time and made our processes more efficient. Our CSM and Merchandising lead are top not and provide us the best support. We were able to easily implement and integrate Printfection into our organization. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

The interface could use a few more "bells and whistles" to make it slightly more modern, but overall I don't have anything negative to say about Printfection or the platform. Review collected by and hosted on G2.com.

Bal S.

Head of North American Marketing

Mid-Market (51-1000 emp.)

6/18/2024

"Swag management platform that really works !"

5/5

What do you like best about Swag Pro (by Swag.com)?

Great swag selection, amazing customer support throughout each step. The team helps you through the process and is incredibly fast and responsive. They will brainstorm with you to solve your need, and do great research for unique swag solutions. Was up and running within a day. Printfection has eliminated our border customs issues to ZERO. The ability to ship on tight deadlines is great (it does cost more, but it is guaranteed) Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

It can be a bit pricey at times (not all the times, just now and then). You get what you pay for though. While shipping across borders is expensive, we no longer have any customs issues. So that's a service you are paying for. When our inhouse shipping used to send things across the border, we usually gave up when they were held at customs. Review collected by and hosted on G2.com.

Jeremy H.

Senior Manager - IT Business Partnering

Enterprise (> 1000 emp.)

8/20/2024

"Printfection was the exact SWAG partner we needed"

5/5

What do you like best about Swag Pro (by Swag.com)?

Printfection was able to serve as one source of SWAG products, fulfillment, and delivery on a global scale. We had approximately 20 countries in which to deliver SWAG for a Go-Live event and were dreading having to stand up local solutions. This made it much, much easier to manage. Their team helped me select products, establish timelines, and explained challenges with customs internationally. They also responded quickly to new requirements throughout the project. Their team was great to work with! Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

I don't really have things that I disliked. If anything, I would say that it was a requirement to have a subscription despite utilizing Printfection for more of a one-time large event. So, along with the costs for the products, fulfillment, shipping, etc. there was an added subscription fee. Review collected by and hosted on G2.com.

Verified User in Computer Software

Enterprise (> 1000 emp.)

1/31/2025

"Reliable. Consistent. Professional"

5/5

What do you like best about Swag Pro (by Swag.com)?

I LOVE working with Printfection, they are always my go to print vendor for all of my event marketing needs. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

They are not the cheapest in the business, but I am a strong believer that you get what you pay for. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Enterprise (> 1000 emp.)

4/18/2025

"Printfection Review"

2.5/5

What do you like best about Swag Pro (by Swag.com)?

I find it most helpful that you can print whatever you like for swag. It is easy and accessible Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

I dislike the pricing of printfection. It should have more pricing options Review collected by and hosted on G2.com.

Leah S.

Demand Generation Specialist

Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

9/5/2024

"Good solution for small companies"

4/5

What do you like best about Swag Pro (by Swag.com)?

It's easy to set up orders to ship out to events or directly to prospects/customers. The Customer Support team is responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about Swag Pro (by Swag.com)?

I wish they had a more updated look for their giveaway landing pages. They have a basic design but do not look modern. Review collected by and hosted on G2.com.