--- title: SurveyStance Reviews meta_title: 'SurveyStance Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how SurveyStance works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 9 scale: '5' date_modified: '2026-09-29' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SurveyStance Reviews **Vendor:** SurveyStance **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.8/5.0 **Total Reviews:** 9 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About SurveyStance The SurveyStance Feedback Kiosk is modern way to capture customer feedback. Collect real-time feedback with our emoji based feedback surveys. Designed to get feedback from customers or employees. The Feedback Kiosk is easy to use and can be set up in just minutes. Plus, it's highly customizable, so you can tailor the surveys to your specific needs. And because it's based on an iPad, the Feedback Kiosk is also very user-friendly. Your customers or employees will have no trouble using it to give you the feedback you need. ## SurveyStance Reviews ### 1. User-Friendly & Constantly Improving! **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie W. | Member, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 17, 2026 **What do you like best about SurveyStance?** The platform is very easy to use and intuitive. I can easily create surveys, test them and find the results that i'm looking for. They have done a great job with filters allowing me to drill down for the data i'm looking for. I think the data platform is exceptional and easy to export. **What do you dislike about SurveyStance?** There are sometimes bugs with software but its normal. Notifications in particular have had some mass sends here and there but the team jumps on it quickly. **What problems is SurveyStance solving and how is that benefiting you?** Not knowing where we stand with customers. Now we can ask in a "non-asking" way. The survey is always available to them in our email signatures so they can leave feedback when they want to and as frequently as they want to. ### 2. Streamlined Feedback Gathering with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Terry J. | Warranty Supervisor, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 24, 2026 **What do you like best about SurveyStance?** I appreciate that SurveyStance is low friction and serves as a point of sale survey tool, allowing us to capture the customer's experience right at the moment they're having it. I also value how easy it is for a user or business owner to navigate within the system and see results. For the administrator, I like how easy it is to update and make changes without depending on someone else at SurveyStance. The low friction aspect increases the response rate, and I love that SurveyStance was willing to make specific changes for us, showing their flexibility. Their team was super helpful during implementation, making it easy for users to get set up quickly with just an iPad. It allows us to have real-time feedback at the point of sale while the customers are waiting for their receipt. Best of all the SurveyStance Support team is amazing to work with, providing quick solutions, speedy response times and overall top-notch support. **What do you dislike about SurveyStance?** There really isn't anything I dislike about SurveyStance, if there is any feedback it might be that the navigation menu "reporting" vs "rates" can be confusing for novice users regarding where to go to retrieve their scores. **What problems is SurveyStance solving and how is that benefiting you?** I find SurveyStance helps capture real-time feedback at the point of sale, increasing response rates and providing valuable insights. It is a low-friction tool that allows our distribution partners easy access and navigate results, ultimately helping our distribution channel understand evolving customer needs and what's important to them. ### 3. Impressive Reliability, User-Friendly Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Junior L. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from French using AI. **Reviewed Date:** August 30, 2026 **What do you like best about SurveyStance?** I appreciate the availability of the SurveyStance server, allowing work even offline in case of internet connection loss. The user-friendly interface makes it simple and pleasant to use, and the system continues to function even when the internet has issues, with synchronization occurring as soon as the connection is restored. Additionally, the generated reports are comprehensive. Installing the application on the terminal is quick, as is publishing campaigns, which takes less than 10 minutes. All of this perfectly meets our needs, even exceeding our expectations. **What do you dislike about SurveyStance?** I find the limitation of using only an iPad concerning. I would prefer if Android tablets were also supported in the future. **What problems is SurveyStance solving and how is that benefiting you?** SurveyStance measures customer service quality, facility maintenance, and operator performance, even offline. This ensures continuity of operations with comprehensive reports, perfectly meeting our needs. ### 4. Real-Time Feedback That Helps Us Follow Up Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Karen P. | Director of Hotel Operations, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 27, 2026 **What do you like best about SurveyStance?** Gives real time feedback and allows us to quickly follow up on reported issues set up and monthly fees are very reasonable. **What do you dislike about SurveyStance?** have to reset devices from time to time but is not a detractor **What problems is SurveyStance solving and how is that benefiting you?** it is helping us create a better experience for our guests as we are able to fix cleanliness/maintenance issues quickly rather than waiting for an employee to report them. ### 5. Useful for gathering feedback, but limited for more advanced surveys **Rating:** 3.5/5.0 stars **Reviewed by:** Kenia V. | Analista de Planificación, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** September 29, 2026 **What do you like best about SurveyStance?** It allows me to collect and analyze customer feedback, making it easier to better understand their opinions and make decisions based on that information. **What do you dislike about SurveyStance?** It doesn't allow me to conduct very complex surveys; it falls short when I need something more advanced. **What problems is SurveyStance solving and how is that benefiting you?** It is not limited to displaying results; it also allows generating alerts and assigning tasks based on problematic responses. ### 6. Easy and accessible real-time reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 26, 2026 **What do you like best about SurveyStance?** The surveys can be as simple or complex as you'd like, and they can be updated in a matter of moments. **What do you dislike about SurveyStance?** When the internet goes down, the devices do require some time to get back online, and they do not collect survey answers when offline. **What problems is SurveyStance solving and how is that benefiting you?** We obtained these kiosks to get real-time feedback from our departments. Prior to these devices, we had to wait for a quarterly report from a 3rd party. ### 7. Fantastic Support That Resolves Issues Fast **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 17, 2026 **What do you like best about SurveyStance?** The support is fantastic. Every time I had an issue, they were quick to help me get it resolved. **What do you dislike about SurveyStance?** Some of the tech can be a little glitchy at times. **What problems is SurveyStance solving and how is that benefiting you?** They are giving customers an outlet to share feedback. We take this feedback from few and craft solutions for many. ### 8. Creative, Easy, and Affordable Way to get Immediate Feedback from Your Customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 16, 2020 **What do you like best about SurveyStance?** As a business owner, I've learned that if you want feedback from your customers, it has to be quick and easy! And, it's best to grab that review as soon as the product or service is provided. Survey Stance has created a fun, simple way to get that immediate feedback from my customers! The kiosk and email signature have been salutary in improving my business. **What do you dislike about SurveyStance?** I can't think of anything I "dislike" about Survey Stance. **Recommendations to others considering SurveyStance:** It's so easy to use and requires no commitment/contract. You have nothing to lose just trying it. **What problems is SurveyStance solving and how is that benefiting you?** We had a problem in production that we would not have otherwise discovered. We were able to address the issue which will ultimately improve our business and keep our customers happy. It was also great to hear that customers have been happy with the accommodations we made during Covid19. ### 9. SurveyStance Kiosk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 29, 2019 **What do you like best about SurveyStance?** I love that Survey Stance is accessible to all ages and abilities. The use of icons and emojis facilitates understanding for all languages and comprehension levels. **What do you dislike about SurveyStance?** I would love to see a discount rate for organizations that choose to use Survey Stance for a full year instead of receiving a monthly bill. **What problems is SurveyStance solving and how is that benefiting you?** Survey Stance kiosk have improved our percentage of participation in feedback surveys across all topics. The simplicity and accessibility of the kiosks makes it easy to receive input from all our patrons. ## SurveyStance Discussions - [What is Feedback Survey Smiley Kiosk used for?](https://www.g2.com/discussions/what-is-feedback-survey-smiley-kiosk-used-for) - 1 comment, 1 upvote - [View SurveyStance pricing details and edition comparison](https://www.g2.com/products/surveystance/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-29+21%3A36%3A27+-0500&secure%5Bsession_id%5D=1ca1ee40-07fb-4626-96a0-175140db71c2&secure%5Btoken%5D=4ef471aae0dfd37cd4d862a1882383539e01dc1ae3bfbaa36110cda1e43323b9&format=llm_user) ## SurveyStance Features **Additional Functionality** - Third-Party Integrations - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness - Surveys & Feedback - Mobile Survey - Pulse Surveys **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **System Management** - Security - System Monitoring - SSL Security - GPS **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Additional Functionality** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization ## Top SurveyStance Alternatives - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,030 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (735 reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - 4.6/5.0 (45,694 reviews)