SurePay Reviews & Product Details

Surepay are responsive and easy to work with. Communication is always excellent, particularly around upcoming changes or updates, so we're never caught by surprise. The platform itself has proven to be reliable and secure, which gives us confidence in our day-to-day operations. Our account manager is also a real strength - they're proactive, highly knowledgeable, and always willing to help, making the relationship feel like a genuine partnership rather than just a supplier engagement. Review collected by and hosted on G2.com.

It would be good to have a more user-friendly dashboard that is easier for less technical users across the organisation to navigate and use effectively Review collected by and hosted on G2.com.

We had a really good relationship manager and product manager who were very knowledgeable and consistently helpful in understanding our queries and in accommodating our specific security needs throughout the engagement, every step of the way. Review collected by and hosted on G2.com.

There was some miscommunication with the implementation manager; an appropriate communication channel was not set up, and therefore it was very difficult to maintain contact about urgent issues during a critical phase of the integration. Review collected by and hosted on G2.com.

They care a lot about their customers. Whenever I want to speak to them, they’re really responsive, and proactive in finding solutions. They’re also keen to get our advice on how to improve the product and are willing to listen to us and incorporate our feedback, which I really appreciate. Review collected by and hosted on G2.com.

As with all vendors that require technical integration, alignment issues arise. But these don't arise as often as other vendors, and thanks to their proactive support, they're resolved quickly. Review collected by and hosted on G2.com.

Their proactive approach and ensuring that we are getting the most out of the system and services. Our Customer Success Manager is extremely knowledgeable, responsive and always happy to help. Through their help and support I've learnt so much about the system. Review collected by and hosted on G2.com.

I have not found anything that is to dislike! Review collected by and hosted on G2.com.

The team at Surepay are proactive responsive and engaged. Pierpaolo is always quick to respond to any query I have Review collected by and hosted on G2.com.

I dont believe there are any downside to surepay. I have never had any issues with any part of the service Review collected by and hosted on G2.com.

It works! Communication was great throughout, the timescales were clearly explained, and the product is fantastic. Review collected by and hosted on G2.com.

I’m unsure, since I’ve only had positive experiences so far. Review collected by and hosted on G2.com.

Surepay’s Confirmation of Payee solution provides us with a reliable name-checking service, and it has been backed throughout by excellent relationship management. Review collected by and hosted on G2.com.

Dashboards and MI are readily accessible; however, a more intuitive UI and simpler search features for non-technical users would be a welcome addition in the future. Review collected by and hosted on G2.com.

I like Surepay for its quick responses and its small size, which makes it feel more personal, and I appreciate how eager they are to solve problems. I also enjoy the quality of the relationships, especially the face-to-face gatherings. Review collected by and hosted on G2.com.

Projects, by their nature, can take long, and they can be more proactive when something is stuck. Review collected by and hosted on G2.com.

Communication is clear, timely, and proactive Review collected by and hosted on G2.com.

No Comment to make on this subject - all good Review collected by and hosted on G2.com.

We’ve had a very positive experience working with SurePay. From the beginning, their team has been professional, responsive, and genuinely easy to work with. Their pragmatic, solutions-focused approach has made both the implementation and our ongoing engagement straightforward, efficient, and well managed. Review collected by and hosted on G2.com.

I have not come across anything to be dissatisfied Review collected by and hosted on G2.com.