---
title: SupportSoft Reviews
meta_title: 'SupportSoft Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how SupportSoft works for a business like yours.
aggregate_rating:
  rating_value: 4.3
  review_count: 2
  scale: '5'
date_modified: '2025-11-06'
parent_category:
  name: IT Infrastructure
  url: https://www.g2.com/categories/it-infrastructure
---

# SupportSoft Reviews
**Vendor:** Ignite Enterprise Software Solutions  
**Category:** [Other IT Infrastructure Software](https://www.g2.com/categories/other-it-infrastructure)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 2
## About SupportSoft
SupportSoft is an end point automation solution that empowers managed service providers (MSPs) and internal IT teams to work more efficiently and productively while improving the support experience for end users.




## SupportSoft Reviews
  ### 1. Best Platform to fix IT issue faster

**Rating:** 5.0/5.0 stars

**Reviewed by:** raju k. | Digital Specialist Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** July 19, 2022

**What do you like best about SupportSoft?**

Simplifying the support process for the users, Especially I like how it enables my users to fix their issues by themselves without waiting till my IT Team gives support them.

**What do you dislike about SupportSoft?**

Nothing much It has all the required features builted in.

**What problems is SupportSoft solving and how is that benefiting you?**

Customer Support
Faster Resolution

  ### 2. Review the ridge

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 06, 2022

**What do you like best about SupportSoft?**

Great tool, user friendly, support, and overall engaging.

**What do you dislike about SupportSoft?**

Slow, poor support, weak integrations, and overall experience

**What problems is SupportSoft solving and how is that benefiting you?**

Supporting initiatives within industries leads to better overall engagement.



- [View SupportSoft pricing details and edition comparison](https://www.g2.com/products/supportsoft/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-03+19%3A20%3A09+-0500&secure%5Bsession_id%5D=7070a41c-874e-4a1b-ae1c-a9a0ba51231c&secure%5Btoken%5D=1395e445f88f86b0e5af40f9902533ba3d15b27994b1f0349d6997812bc6410a&format=llm_user)


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