Supportbench Features

Based on 77 Supportbench reviews. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Allows users to customize chat colors, text, logos, and branding. This feature was mentioned in 79 Supportbench reviews.

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 80 reviewers of Supportbench have provided feedback on this feature.

Based on 77 Supportbench reviews. Integrates with other customer service software to improve support and enhance functionality

Based on 80 Supportbench reviews. Provides analytics tools that reveal important business metrics and track progress

Displays important metrics relating to performance 79 reviewers of Supportbench have provided feedback on this feature.

User Experience of creating and submitting a ticket 88 reviewers of Supportbench have provided feedback on this feature.

User Experience of responding and receiving a response This feature was mentioned in 88 Supportbench reviews.

Route tickets based on values of fields, changes to ticket status and time based conditions This feature was mentioned in 88 Supportbench reviews.

Respond to common requests with standard reply 87 reviewers of Supportbench have provided feedback on this feature.

Based on 85 Supportbench reviews. Offers tools for managing and tracking service-level agreements (SLAs)

As reported in 83 Supportbench reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Share and collaborate on tickets with multiple customer service representatives 87 reviewers of Supportbench have provided feedback on this feature.

Central repository for account and contact information This feature was mentioned in 84 Supportbench reviews.

As reported in 89 Supportbench reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

As reported in 87 Supportbench reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Ability for customer service agents to communicate with customers via live chat to solve problems live 85 reviewers of Supportbench have provided feedback on this feature.

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks This feature was mentioned in 80 Supportbench reviews.

Make and receive calls directly in the application. Track and record calls for analysis. 81 reviewers of Supportbench have provided feedback on this feature.

Based on 53 Supportbench reviews. Allows users to generate text based on a text prompt.

As reported in 53 Supportbench reviews. Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting