Superoffice is easy to learn for users. GUI is clean and intuitive. The integration with MS Office lets the user be in control of what and how to create and archive documents.

The support from Superoffice is very good. I have used Superoffice since 1997 but have sometimes been forced to use other CRM systems. I will stick to Superoffice. Review collected by and hosted on G2.com.

Cloud version is a bit slow in updating the browser and there is a tendency to open new tabs. Review collected by and hosted on G2.com.

It is absolutely essential to first define the needs. Whether you are looking for a pure CRM system or a tool for stakeholder and contract management, SO is definitely recommended. The simplicity and scope of possibilities are truly a great advantage of SO. As a pure contract management tool, there are other alternatives that are more focused on this than SO, but by combining communication, documentation and contracts, SO is an extremely useful tool. SO has given Flytoget significant added value, both as a CRM system and as a tool for stakeholder and contract management. Review collected by and hosted on G2.com.

I miss the ability to search for text in documents, not just metadata.

It could also have been easier to set up notifications on custom date fields, without using consultants to set this up. That said, it is both quick and relatively inexpensive to have such special solutions set up by SO. Review collected by and hosted on G2.com.

It brings together all customer-related information in one place. It gives a clear and structured overview of customer interactions.

We use the Requests module extensively, and one of the biggest advantages is how all communication—emails, internal notes, and status updates—is automatically linked to each case. This gives a complete history in one view, which saves a significant amount of time compared to searching through inboxes or separate systems. Review collected by and hosted on G2.com.

The search and filtering functions could be more intuitive when handling larger datasets, to make it easier to quickly find specific cases or information. Review collected by and hosted on G2.com.

What we appreciate most about SuperOffice CRM is its strong functionality from a customer service perspective. The ticketing system provides a clear, structured and reliable way to handle customer inquiries and issues, and supports an efficient and consistent workflow for the service team. Review collected by and hosted on G2.com.

The only functionality we currently miss in SuperOffice CRM is a built-in spam filter for incoming tickets. Aside from that, we are very satisfied with the platform. Review collected by and hosted on G2.com.

Although the functionality of SuperOffice has been greatly expanded in recent years, the entry for newcomers is very easy. After just a few minutes of familiarization, the "newcomer" already benefits from working with SuperOffice. Therefore, the frustration is very low and the acceptance of the software is very high. Review collected by and hosted on G2.com.

Innovations should not only be communicated in English, but also in German. Review collected by and hosted on G2.com.

I use SuperOffice CRM to track, plan, and monitor our sales efforts. It's easy to work with and gives me all the details I need to understand sales versus budget and ensure our sales team is making the right moves. I appreciate that it allows me to track both sales and our actions towards customers, as well as follow our pipeline, providing the facts I need. SuperOffice offers much more information and is easier to work with compared to the previous solution we used, plus it integrates with GetAccept. The initial setup was incredibly easy, more so than I expected, and overall, I am super satisfied. Review collected by and hosted on G2.com.

Nothing per today Review collected by and hosted on G2.com.

The system is intuitive and easy to use, which makes our sales and customer follow‑up more efficient. In addition, the SuperOffice team is professional, service‑minded and quick to help whenever we have questions or need support. Review collected by and hosted on G2.com.

Some features can feel a bit advanced at first - and it may take some time to fully utilize all functionality. Review collected by and hosted on G2.com.

By using the project guide, we ensure internally that the same steps are consistently followed throughout the tender process, and that tender coordination can be easily handed over to other colleagues when needed. Review collected by and hosted on G2.com.

If you’ve saved a contract document with the wrong date, it isn’t easy to fix. You have to delete the document and then save it again with the correct date. Having an option to edit or correct the date after saving would be extremely helpful, especially when you’re adding a large number of documents. Review collected by and hosted on G2.com.

I like the simple handling and the wide range of customization options. For example, our training sessions could be integrated and managed via the dashboards through projects. The support always responds very quickly and solution-oriented. AI is expandable and so far it's more about being able to say it's with AI. Performance is good. Little downtime of the servers. Review collected by and hosted on G2.com.

The marketing tool could be revised. Additional import options or form functions would be helpful to use them, for example, for seminar registrations. (Also with multiple participants per form) Review collected by and hosted on G2.com.

SuperOffice CRM is a simple, well-structured system that’s easy to use. It provides a clear overview and makes it possible for a sales or business organization to capture, store, and access everything they need about both prospects and customers in one place. The drag-and-drop interface saves me hours each week. To be able to create your own Word templates and saving them on each prospect/customer, that also fetches prices and allowes you to set clear limits on the discounts sales teams can give. Possibility to insert fields you are in need of for each business and put it in a dashboard i most helpful.

For me, the biggest advantage is having a sharp and efficient system for managing both prospects and existing customers. It helps keep things organized and supports a more effective way of working. Review collected by and hosted on G2.com.

Based on my experience, I have nothing negative to say. As with any system, it’s a case of ‘garbage in, garbage out’—everyone needs to use it consistently and follow the company’s defined structure to get the best results.

I have tried most of the major systems, such as HubSpot CRM, Upsales CRM, Salesforce, Lime CRM, etc., and for me, SuperOffice CRM is the one that beats them all. Review collected by and hosted on G2.com.