Super.work Reviews & Product Details

I really like the way I can ask questions directly without going through different departments, which reduces the time I spend on sourcing and collecting data. It improved how I access information. I also love that Super.work provides quotations of where the information came from, allowing me to get directed into the Slack thread, slide document, or past conversations where the information was discussed. This feature is particularly helpful because it's really hard to keep on top of so many communications and updates within the company. Review collected by and hosted on G2.com.

It's not an AI system that could be used for any more analytical projects like Claude or ChatGPT projects. It's very well kept within the information already added into it, through integrations with Slide or Slack Communications. So if you ask a question regarding a more analytical approach or visual loads, it's not the go-to for those cases. It's just a knowledge base. Review collected by and hosted on G2.com.

Super helps us structure our internal docs and procedures in one place. We can also connect and integrate it with other software, such as Slack and Intercom, and even pull in content from our own customer support portal, so we can use it internally almost every day!

Connecting other integrations and adding Super to our internal procedures was a piece of cake! Review collected by and hosted on G2.com.

I can't think of any at the moment, but we will surely reach out to their support if needed. They tend to be very responsive and helpful! Review collected by and hosted on G2.com.

I use Super.work for getting quick answers for my job. It helps me find old tickets that correlate with the ticket I'm currently working on, which is really helpful so I don't have to dig through everything myself. I like that it gives me the ticket numbers so I can look at them myself, even though it pulls everything up for me to investigate further. It's helpful to grab the ticket number and look up old tickets for others, which improves my understanding and communication with customers. Review collected by and hosted on G2.com.

It is very slow. I do understand that there's a lot to go through, but I'm answering calls in real time, and sometimes it's a little slow. Review collected by and hosted on G2.com.

This is a new tool we’re using in our company, and it’s actually my best coworker! I rely on it for customer cases, and its responses are very accurate and to the point. I literally use it every day. Review collected by and hosted on G2.com.

Hmm, sometimes when we update information in our system, it still shows outdated details and suggests guidelines that are no longer active. Only after you point this out does it search for the correct information Review collected by and hosted on G2.com.

I would say definitely the quality of the retrieval and the ease of the integrations to the data sources. Review collected by and hosted on G2.com.

Sometimes, it doesn't show well what Notion pages are synchronized. The Notion metadata, like page properties in databases, are not synchronized yet, so it's not able to use that data to help the retrieval. Review collected by and hosted on G2.com.

I like that with Super.work, the answers are easy to find and it cites the resources. It allows me to access more information if needed without having to bother other colleagues for answers or spend a lot of time doing in-depth searches on platforms where the search functionality isn't great. It saves me time and helps me avoid waiting for responses from others. It's also really easy for me to create my own account and start using it. Review collected by and hosted on G2.com.

Nothing specific - so far has been very helpful. Review collected by and hosted on G2.com.

I’ve been using Super.Work for almost a year now, and as an Account Executive responsible for RFPs, it’s honestly been a game changer.

It’s especially valuable for everything related to RFP responses, as well as the security and legal sections, which usually take a huge amount of time.

It allows me to respond much faster and stay autonomous, without constantly pulling in internal stakeholders like the CTO, the Security Officer, or the Legal team.

As a result, it saves a massive amount of time for my colleagues and for me.

At this point, I’d genuinely struggle to work without it. Review collected by and hosted on G2.com.

I don’t have many improvement requests, to be honest.

If I had to mention one, it would be the ability to upload images directly into the platform, for example screenshots, as that could sometimes make things even easier.

But overall, it’s pretty minor and more of a “nice to have” than anything critical. Review collected by and hosted on G2.com.

The ability to check PR through Github for actual insights in how our product's codebase is designed, on top of our Slite documentation Review collected by and hosted on G2.com.

Sometimes missing key documents to craft a reply. Slack integration sometimes struggles to fetch the right conversations (when I know those exists) Review collected by and hosted on G2.com.

I like that Super.work is quick and compiles relevant information so I don't have to go looking for it. It helps me find similar tickets and resolutions. The initial setup was super easy. Review collected by and hosted on G2.com.

Sometimes it is slow, and the answers are too general. I feel like it could look for similar tickets instead of exact matches. Review collected by and hosted on G2.com.

I like that I can ask it questions the same way I’d ask someone who knows the topic, and it gives me a clear answer. Review collected by and hosted on G2.com.

Sometimes, when it answers a question, it doesn’t provide links to the sources it used to come up with the answer. Review collected by and hosted on G2.com.