Stream Chat Reviews & Product Details

Stream Chat is a messaging API and SDK suite for developers building in-app chat. Teams integrate it to ship production messaging in weeks instead of building and maintaining real-time infrastructure in-house. Client SDKs cover React, Swift, Android, Flutter, React Native, Angular, JavaScript, Unity, and Unreal, each with a UI kit you can customize or replace entirely. The backend runs on Go and RocksDB across 12 global edge locations, holding sub-40ms latency and 5M concurrent connections in a single channel behind a 99.999% uptime SLA. Features include threads, reactions, typing indicators, read receipts, push notifications, message search, translation, AI moderation, and role-based permissions. SOC 2, ISO 27001, GDPR, and HIPAA compliant. Used by 4,000+ companies including Strava, Patreon, and Nextdoor, serving over 1 billion end users.

Seller

Stream

Discussions

Stream Chat Community

Solution Type

All-in-One

Pricing

Pricing provided by Stream Chat.

Build

Free

Per Month

Start

Starting at $399.00

Per Month

View More Pricing Information

Top-Rated Alternatives

Vonage Communications APIs

4.2/5(404)

View All Alternatives

User Insights

Average based on 53 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

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Labian G.

Javascript Engineer

Small-Business (50 or fewer emp.)

1/16/2023

"Very convenient to use"

5/5

What do you like best about Stream Chat?

Easy to use and set up, easy to also use in terms of developer experience. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

Nothing, maybe a littlebit abstract in implementation and has a quite high learning curve. Review collected by and hosted on G2.com.

Response from LaRae Richards of Stream Chat

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Thank you for reviewing Stream Chat, Labian! We appreciate your feedback and are pleased to hear of your positive experience with the product.

SHUBHAM A.

Co Founder

E-Learning

Small-Business (50 or fewer emp.)

1/13/2023

"It was a great experience."

4/5

What do you like best about Stream Chat?

The chat features and react feature is what I like the most. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

Sometimes it stuck and it makes the user experience bad. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

2/6/2023

"Terrible product and support"

0/5

What do you like best about Stream Chat?

Nothing that I can think of, unfortunately. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

Everything. Poor functionality, analytics and support Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

1/5/2023

"Reliable, easy to utilize chat services"

4/5

What do you like best about Stream Chat?

Overall, Stream is a reliable and easy-to-integrate chat functionality provider with the features you'd expect from a modern service. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

There are plenty of restrictions and limitations, particularly at scale, with their API that can create problems. You may find yourself encountering rate limits often. Review collected by and hosted on G2.com.

Response from LaRae Richards of Stream Chat

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Thank you for your review of Stream Chat! We are so glad that your business can rely on our API to connect millions of users daily. We appreciate the feedback.

Bakhrom R.

Chief Executive Officer

Small-Business (50 or fewer emp.)

1/17/2023

"Chat functionality has been done very good"

5/5

What do you like best about Stream Chat?

Amazing documentations and multi platform support Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

Some documentation for flutter has been outdated Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

1/5/2023

"Stream has been very supportive during the implementation. Great onboarding"

4/5

What do you like best about Stream Chat?

On-boarding team has been great from the very beginning. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

Nothing to note. Support issues have been resolved in a timely manor Review collected by and hosted on G2.com.

Response from LaRae Richards of Stream Chat

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Thank you for your review of Stream Chat! I am glad our customer support team created a seamless onboarding experience for your app, and their level of assistance has continued throughout implementation. We appreciate your feedback.

Russell P.

Software Engineer

Small-Business (50 or fewer emp.)

2/16/2022

"Stream Chat has enabled our social commerce to thrive"

5/5

What do you like best about Stream Chat?

Stream Chat is simple to implement, has excellent performance and has proved to be extremely reliable for almost two years of being relied upon to provide the chat and augmented chat experiences for social commerce (polls/reactions/check-ins) Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

I can't think of anything particularly negative, except perhaps from us having to shoehorn certain functionality where it could be supported explicitly (eg. reactions within chat across timeline of chat) Review collected by and hosted on G2.com.

Response from LaRae Richards of Stream Chat

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Thank you for your review, Russell! It's wonderful to hear how you've leveraged Stream Chat to build a strong community within your user base. We're glad that you've found Stream's performance to be high and reliable, too. If you think of any ways we could improve our product, please send them our way. Thank you again for taking the time to share your experience with Stream Chat.

Richard T.

Software Engineer

Mid-Market (51-1000 emp.)

2/17/2022

"Fast and reliable"

4/5

What do you like best about Stream Chat?

I like the speed Stream Chat works as far as integration goes the best. When using the actual chatting feature, we're able to see our responses show up almost immediately Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

The integration with the API is a bit rough... for one, the Java client as it stands right now isn't fully flushed out yet, but being actively worked on AFAIK. The way they build their API is to be extremely flexible, but this flexibility becomes very annoying to handle all the null cases in Java. The documentation also isn't fully developed/updated. There are webhook events for example that don't exist in the documentation but can be received... Review collected by and hosted on G2.com.

Response from LaRae Richards of Stream Chat

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Thank you for your review, Richard! We are so glad to hear you're enjoying the speed and efficiency of Stream Chat. We are constantly looking for ways to improve, so we greatly appreciate your constructive feedback regarding the flexibility of our API and documentation! Thank you again for sharing your experience with Stream Chat!

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

1/5/2023

"Review of stream chat"

3.5/5

What do you like best about Stream Chat?

Lots of built in features, specifically the flagged messages list Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

So many features that there's a learning curve Review collected by and hosted on G2.com.

Response from LaRae Richards of Stream Chat

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Thank you for reviewing Stream Chat! I'm glad you've enjoyed our out-of-the-box features and that they've helped you to create a richer, more dynamic chat experience for your app users. If you ever need assistance navigating the additional capabilities of Stream Chat, please feel free to reach out to our customer support team or reference our complete SDK documentation on the website.

Customer Support: https://getstream.io/contact/support/

SDK Documentation: https://getstream.io/chat/docs/

Verified User in Events Services

Small-Business (50 or fewer emp.)

2/14/2022

"The best solution for a quick, stable, and feature packed chat system."

4.5/5

What do you like best about Stream Chat?

I like the number of features already built within the SDK that allows us to utilize within our systems with relative ease. In addition, when those features are used, we rarely have any issues with them. In our case, our chat solution is rarely a problem. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

The overall cost is pretty high when compared to rolling our own solution. Obviously, Stream Chat is a business offering a fantastic battery of features, and the price is pretty reasonable given the feature set. If we ever leave stream chat, it would not be a move to a different competitor but rather our own solution. Review collected by and hosted on G2.com.

Response from LaRae Richards of Stream Chat

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Thank you for reviewing Stream Chat! We're so glad to hear you're enjoying the features within your Chat SDK. Saving you time to spend on other areas of your app is our ultimate goal, so we are thrilled that you are leveraging Stream to do just that. We believe that our product is priced at a level commensurate with its value and appreciate that you recognize that. Thank you again for taking the time to leave thoughtful feedback.