Stream Chat Reviews & Product Details

Stream Chat is a messaging API and SDK suite for developers building in-app chat. Teams integrate it to ship production messaging in weeks instead of building and maintaining real-time infrastructure in-house. Client SDKs cover React, Swift, Android, Flutter, React Native, Angular, JavaScript, Unity, and Unreal, each with a UI kit you can customize or replace entirely. The backend runs on Go and RocksDB across 12 global edge locations, holding sub-40ms latency and 5M concurrent connections in a single channel behind a 99.999% uptime SLA. Features include threads, reactions, typing indicators, read receipts, push notifications, message search, translation, AI moderation, and role-based permissions. SOC 2, ISO 27001, GDPR, and HIPAA compliant. Used by 4,000+ companies including Strava, Patreon, and Nextdoor, serving over 1 billion end users.

Seller

Stream

Discussions

Stream Chat Community

Solution Type

All-in-One

Pricing

Pricing provided by Stream Chat.

Build

Free

Per Month

Start

Starting at $399.00

Per Month

View More Pricing Information

Top-Rated Alternatives

Vonage Communications APIs

4.2/5(404)

View All Alternatives

User Insights

Average based on 53 real user reviews.

Implementation Time

3 months

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

G2 reviews are authentic and verified.

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Siddharth V.

Product Owner

Mid-Market (51-1000 emp.)

1/6/2023

"Seamless connection on onboarding to stream chat"

4.5/5

What do you like best about Stream Chat?

Easy to connect with our system. Provides Good customer support. Translation in the user's language. Download of chat document to use as proof of discussion for the users. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

Less customization, such as automatic translation of custom messages. Review collected by and hosted on G2.com.

Response from LaRae Richards of Stream Chat

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Thank you for your review, Siddharth! We are glad to hear about your positive experience onboarding with Stream Chat's customer support team and that you find our translation capabilities and platform integrations useful. We appreciate the feedback.

Caleb S.

Head of Engineering

Mid-Market (51-1000 emp.)

1/10/2023

"Good starting place but not a turn key solution in most cases"

4/5

What do you like best about Stream Chat?

Good documentation and quick responses from support. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

To build a custom UI you pretty much have to drop to their lowest-level package. I think there could be a level of abstraction somewhere in the middle. Review collected by and hosted on G2.com.

Response from LaRae Richards of Stream Chat

edit

Thank you for your feedback on Stream Chat, Caleb! I am glad you can rely confidently on our documentation and CS team to support your app's core functionality. We appreciate the note regarding UI customization and will take it to heart!

Christopher U.

CTO

Small-Business (50 or fewer emp.)

1/16/2023

"Transparently performs to perfection"

5/5

What do you like best about Stream Chat?

Excellent implementation instructions, clear control system, the pricing is fair and it just works. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

There is literally nothing I don't like about Stream Chat. This after trying several others. Review collected by and hosted on G2.com.

Response from LaRae Richards of Stream Chat

edit

Thank you for your review of Stream Chat, Christopher! We greatly appreciate the positive feedback and are happy that the product and pricing are the right fit for your business.

Josh S.

CEO

Small-Business (50 or fewer emp.)

1/16/2023

"Fantastic out of the box solution"

4/5

What do you like best about Stream Chat?

Stream chat has helped us roll out a notification feed in far quicker time than we could have had we built it ourselves. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

Price is a bit of a deterrent and the limited pricing tiers are wide apart. Review collected by and hosted on G2.com.

Stephen G.

Software Engineer

Small-Business (50 or fewer emp.)

1/16/2023

"Excellent customer service"

5/5

What do you like best about Stream Chat?

The responsiveness of the customer support team. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

I would like to have more visibility into their product roadmap (estimated timeframes, etc.) Review collected by and hosted on G2.com.

Response from LaRae Richards of Stream Chat

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Thank you for reviewing Stream Chat, Stephen! We are glad to hear our product's scalability and our team's top-notch customer support have been helpful to you. We appreciate your feedback.

Sajan T.

Product Analyst

Small-Business (50 or fewer emp.)

1/14/2023

"Stream chat Review"

3.5/5

What do you like best about Stream Chat?

Overall a great platform to use, and easy to integrate. Very helpful. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

Nothing, very good chat service. No need to do pivot. Review collected by and hosted on G2.com.

Ted M.

CEO

Small-Business (50 or fewer emp.)

10/3/2022

"Awesome chat service, allowing us to launch feature in a fraction of time needed to develop"

5/5

What do you like best about Stream Chat?

We looked at Sendbird and one other vendor, but our decision came down to all of the different libraries, documentation, and tutorials Stream had. Those sold us more than anything. I wanted to launch a feature-rich chat solution fast. And I felt that the Stream Chat product and React Native SDK were very mature. We like using Stream's push notifications as an engagement tactic to drive users back to the app, we see a 75% retention rate for our chat users. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

We would like it if Stream Chat could enable users to easily jump back to older conversations with their chat channels. Review collected by and hosted on G2.com.

Response from LaRae Richards of Stream Chat

edit

Thank you for your review, Ted! To learn more about CollX and Stream, read the full case study by clicking the "See How Stream Chat Improved" link below.

See how Stream Chat improved

Verified User in Education Management

Small-Business (50 or fewer emp.)

1/17/2023

"We have integrated stream chat into our app we can it has worked perfectly"

5/5

What do you like best about Stream Chat?

They provide really god support and they have contributed lot to open source projects Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

Price is more than competitors it can be better Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

1/19/2023

"Using Stream for a B2B chat app"

3.5/5

What do you like best about Stream Chat?

Ease to manage some areas of the app:

-roles and permissions

-chat features (read receipts,...)

-low latency of the chat Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

Some bugs have been lingering and have required investment on our end Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

1/17/2023

"Great messaging platform"

4/5

What do you like best about Stream Chat?

Easy API integration. Fully functional frontend SDK. Review collected by and hosted on G2.com.

What do you dislike about Stream Chat?

Log and chat explorer are not very easy to use. A better system to query and update data through the UI would be helpful. Review collected by and hosted on G2.com.