# StarScore Pro Reviews
**Vendor:** Poly SaaS  
**Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)
## About StarScore Pro
AI-powered reputation management for local service businesses. StarScore Pro helps local service businesses — HVAC companies, plumbers, flooring contractors, and more — manage their online reputation without the manual work. Most local businesses lose customers before they ever get a call. Not because of bad service, but because their Google rating looks weak next to a competitor who has 3x the reviews and responds to every one. StarScore Pro fixes that. What it does: • Monitors Google and Facebook reviews in real time and sends instant SMS or email alerts • Uses AI to draft responses in your voice the moment a review posts — you approve, edit, or auto-post • Automates post-job SMS review requests with a built-in satisfaction filter that routes happy customers to Google and catches unhappy ones before they go public • Calculates a proprietary RepScore (0–100) based on rating, response rate, velocity, and sentiment — so you know exactly where you stand • Benchmarks you against local competitors Who it's for: Owner-operated local service businesses that want to protect and grow their Google reputation without hiring a marketing team. Built for HVAC companies first, expanding to plumbing, flooring, and other trades.






- [View StarScore Pro pricing details and edition comparison](https://www.g2.com/products/starscore-pro/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+21%3A54%3A26+-0500&secure%5Bsession_id%5D=5921b1d1-40e4-4afa-ad1b-225368d3c19a&secure%5Btoken%5D=5c6ae1fa9e3ce04618eb4805e82545c8408ee484ea7877be22418976d6db375e&format=llm_user)

## StarScore Pro Features
**Consumer Intelligence**
- Customer Feedback
- Competitive Intelligence
- Sentiment Analysis

**Reporting**
- Revenue Reporting
- Corporate Reporting
- Dashboard

**Media Monitoring**
- Social Networks Monitoring
- Social Media Management
- Digital Media Monitoring

**In-House Management**
- Employee Performance
- Team Workflow

**Generative AI**
- AI Text Generation

**Agentic AI - Online Reputation Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making