
How responsive and willing they are. We're an MSP, and we needed a signed HIPAA BAA before putting any client data on our VPS. SSD Nodes didn't brush it off. Their CTO personally worked through our questions on upstream data center coverage, backup and snapshot controls, and security contacts, and got everything documented properly. Review collected by and hosted on G2.com.
The BAA took a few rounds of revisions to get the details right. That's pretty normal for a compliance document, and they were quick on every round. Review collected by and hosted on G2.com.