SpotOn Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the accessible and prompt customer support offered by SpotOn, enhancing their experience and operational efficiency. (75 mentions)

Users find SpotOn easy to use and learn, benefiting from accessible help and user-friendly features. (66 mentions)

Users highlight the exceptional professionalism of SpotOn's staff, noting their supportive and attentive service throughout the experience. (49 mentions)

Users value the knowledgeable support and quick assistance from SpotOn, ensuring effective problem resolution whenever needed. (43 mentions)

Users appreciate the simple and efficient user interface of SpotOn, enhancing appointment management and customer engagement. (28 mentions)

Users report poor customer support from SpotOn, citing long wait times and frequent issues during busy periods. (26 mentions)

Users find the difficult setup of SpotOn challenging, although improvements have been noted since initial issues. (16 mentions)

Users experience connectivity issues with SpotOn, affecting transactions and causing frustration during peak hours. (13 mentions)

Users experience slow performance issues with SpotOn, including lag times and delays that disrupt workflow and productivity. (13 mentions)

Users face technical issues with SpotOn, including glitches and problems with transactions affecting usability. (13 mentions)

5 Pros or Advantages of SpotOn

1. Customer Support

Users value the accessible and prompt customer support offered by SpotOn, enhancing their experience and operational efficiency.

See 75 mentions

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Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Best Merchant Support"

What do you like about SpotOn?

Merchant support is always very helpful. Easy to get in touch with support. SpotOn Merchant Support is the best - both phone support and account manag

Lyndsey J.

Small-Business (50 or fewer emp.)

5.0/5

"Spot on has been a great switch from Clover for Bojae's Wine Bar and Bistro"

What do you like about SpotOn?

There is so much relevant information available through Spot on Reports and resources that helps with our profitability and even cashflow. We are al

2. Ease of Use

Users find SpotOn easy to use and learn, benefiting from accessible help and user-friendly features.

See 66 mentions

See Related User Reviews

Lyndsey J.

Small-Business (50 or fewer emp.)

5.0/5

"Spot on has been a great switch from Clover for Bojae's Wine Bar and Bistro"

What do you like about SpotOn?

There is so much relevant information available through Spot on Reports and resources that helps with our profitability and even cashflow. We are al

Romeo Z. T.

Small-Business (50 or fewer emp.)

5.0/5

"User-Friendly with Dedicated Support, A Game Changer"

What do you like about SpotOn?

I find SpotOn to be very user-friendly, which allows us to be more hands-off with the system and focus more on the business operations. I really appre

3. Staff Professionalism

Users highlight the exceptional professionalism of SpotOn's staff, noting their supportive and attentive service throughout the experience.

See 49 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"You'll Have Good Days With SpotOn Because Of Krystle Simms!!!"

What do you like about SpotOn?

Our Account Manager, Krystle Simms, is amazing at managing our account and handling our daily and ongoing needs. She consistently goes above and beyon

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Our Client Success Partner Krystle Simms Is Amazing!!!!!"

What do you like about SpotOn?

Krystle Simms is a tremendous asset to SpotOn. She consistently handles our ongoing issues with professionalism, responsiveness, and dedication. Her c

4. Helpful

Users value the knowledgeable support and quick assistance from SpotOn, ensuring effective problem resolution whenever needed.

See 43 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"You'll Have Good Days With SpotOn Because Of Krystle Simms!!!"

What do you like about SpotOn?

Our Account Manager, Krystle Simms, is amazing at managing our account and handling our daily and ongoing needs. She consistently goes above and beyon

Purva K.

Small-Business (50 or fewer emp.)

4.5/5

"Simple, Transparent, and Insightful—Spot On Makes Management Easy"

What do you like about SpotOn?

Spot On is amazing for its simplicity and transparency. The automated reminders, scheduling, and easy-to-use dashboard all coordinate really well, whi

5. User Interface

Users appreciate the simple and efficient user interface of SpotOn, enhancing appointment management and customer engagement.

See 28 mentions

See Related User Reviews

Purva K.

Small-Business (50 or fewer emp.)

4.5/5

"Simple, Transparent, and Insightful—Spot On Makes Management Easy"

What do you like about SpotOn?

Spot On is amazing for its simplicity and transparency. The automated reminders, scheduling, and easy-to-use dashboard all coordinate really well, whi

Jeffrey K.

Small-Business (50 or fewer emp.)

5.0/5

"SPOTON PRINCIPALS"

What do you like about SpotOn?

SPOTON POS IS PRAISED FOR ITS EASY-TO- USE INTERFACE, WHICH HELPS USERS QUICKLY LEARN HOW TO OPERATE THE SYSTEM.

5 Cons or Disadvantages of SpotOn

1. Poor Customer Support

Users report poor customer support from SpotOn, citing long wait times and frequent issues during busy periods.

See 26 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"You'll Have Good Days With SpotOn Because Of Krystle Simms!!!"

What do you dislike about SpotOn?

Implementations. Online ordering as you can't add a discount to one food item as it will take a discount of all items. Weekend support needs attention

Romeo Z. T.

Small-Business (50 or fewer emp.)

5.0/5

"User-Friendly with Dedicated Support, A Game Changer"

What do you dislike about SpotOn?

Nothing major, but we've given Kaitlin some suggestions for product utilization that we would like to see in the future to help streamline the experie

2. Difficult Setup

Users find the difficult setup of SpotOn challenging, although improvements have been noted since initial issues.

See 16 mentions

See Related User Reviews

Mary A.

5.0/5

"SpotOn: Efficient, All-in-One Solution for Scheduling and Engagement"

What do you dislike about SpotOn?

Some areas that could be improved in SpotOn include: 1. Customization limits: Fewer options for tailoring the interface and branding. 2. Learning curv

Stacia H.

4.5/5

"Streamlined POS Experience with Stellar Support"

What do you dislike about SpotOn?

I find there's too many avenues that are difficult, but SpotOn makes it easier now. There used to be issues with credit card and crediting back, but i

3. Connectivity Issues

Users experience connectivity issues with SpotOn, affecting transactions and causing frustration during peak hours.

See 13 mentions

See Related User Reviews

Frank G.

Small-Business (50 or fewer emp.)

5.0/5

"Outstanding Support Makes All the Difference"

What do you dislike about SpotOn?

Often times my printer goes off-line for no reason

Lucio R.

Small-Business (50 or fewer emp.)

5.0/5

"Great restaurant management tool."

What do you dislike about SpotOn?

The handheld devices kept on disconectiong mid use and were not able to find a solution, so we returned 4 and kept 2 from the original 6 we had.

4. Slow Performance

Users experience slow performance issues with SpotOn, including lag times and delays that disrupt workflow and productivity.

See 13 mentions

See Related User Reviews

Purva K.

Small-Business (50 or fewer emp.)

4.5/5

"Simple, Transparent, and Insightful—Spot On Makes Management Easy"

What do you dislike about SpotOn?

Feature requests or enhancement feedback sometimes take longer than expected to be addressed. The mobile app could also be much smoother, and the lear

Mary A.

5.0/5

"SpotOn: Efficient, All-in-One Solution for Scheduling and Engagement"

What do you dislike about SpotOn?

Some areas that could be improved in SpotOn include: 1. Customization limits: Fewer options for tailoring the interface and branding. 2. Learning curv

5. Technical Issues

Users face technical issues with SpotOn, including glitches and problems with transactions affecting usability.

See 13 mentions

See Related User Reviews

Masahiro S.

4.0/5

"Streamlined Setup with Exceptional Support"

What do you dislike about SpotOn?

I am frustrated by SpotOn's inability to process credit card transactions effectively using their handheld devices, which is a significant drawback fo

Jorgelina V.

Small-Business (50 or fewer emp.)

5.0/5

"Great for Streamlining Orders, But Occasional Bugs Can Be Frustrating"

What do you dislike about SpotOn?

Sometimes it gets bugged and delete everything

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Verified User in Restaurants

Small-Business (50 or fewer emp.)

3/11/2025

"Natala knows her s*%# and gives a s*%#!"

4.5/5

What do you like best about SpotOn?

The support from rep Natala has been incredible - attentive and helpful.

As a system there is a lot of flexibility for the business and most changes are quick and easy.

Natala is super knowledgeable as a rep, an admin and a user! She has made herself readily available to me and to the business whenever we have questions. She has taken inquires day and night. She has always responded with energy, patience and understanding. She often brings suggestions for how we can improve efficiency. She offers suggestions for how we might improve accuracy of output (analytics) so that we have a clearer picture of the business. She is proactive in teaching tips and tricks vs waiting for us to ask about the capabilities. She is fast, whip smart and high energy. It has been a pleasure working with her. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

We have faced the occasional glitch where we cannot clear something. Natala has swiftly fixed these for us!

There are a few things I wish SpotOn could do differently but the majority of issues I have encountered have a solution OR there is a solid reason for not having a specific capability (clocking out before server closes all checks as it has potential consequences)

Complexity in a POS system is par for the course. I continue to learn and discover improvements for the business. My suggestion is to put in the time learning and asking questions as the system is capable of customization! Review collected by and hosted on G2.com.

Response from Lauren Morgan of SpotOn

edit

We're ecstatic to hear Natala has been such a help! She's an excellent partner. We're glad to hear you're loving our POS system! We’re here to work with you, for you. Thank you for your review!

Verified User in Restaurants

Mid-Market (51-1000 emp.)

3/11/2025

"Completely disappointed in this system"

0/5

What do you like best about SpotOn?

The only redeeming quality for SpotOn is that all the POS items can be found on one menu screen instead of clicking the menu category buttons to view items. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

Inaccurate reporting & reconciliation. POS constantly froze. 3 different platforms for reporting, programing & takeout and none were user friendly. Customer service gave inaccurate answers and took 30+ minutes to get back to you with a wrong answer. The sales pitch for the whole system was wildly cherry-picked and did not show the actual functions. Our implementation team was rude, left our emails unread and 99% of the preprogramming was done wrong. There is absolutely nothing user-friendly about the interface. The backend is temperamental and not intuitive. We're switching back to Toast. Review collected by and hosted on G2.com.

Response from Lauren Morgan of SpotOn

edit

We apologize for the troubles you’ve experienced. Know that we hear you, we understand your frustration and will work to resolve your issues. Will you please reach out to me directly at laurenr@spoton.com so I can help get you in contact with the appropriate teams? Thank you.

Cassava M.

Owner

Small-Business (50 or fewer emp.)

1/15/2025

"Always the most hospitable in-person service!"

5/5

What do you like best about SpotOn?

Which other POS company can you have actual human coming to your location to help you open with the hardware install (no do it yourself I'll explain once Zoom type like "breakfast" sounding company!), and every single person on the phone customer service to email, are all nice? SpotON! Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

It's very hard to choose, but because they are very security minded, changing the bank account takes such a long time compared to instantaneous via fintech. Review collected by and hosted on G2.com.

What problems is SpotOn solving and how is that benefiting you?

Being able to have a great actual person helping you with the POS is absolutely the game changer. Square now I don't hear back from email support for almost a week sometimes. Toast staff in US are so rude (ones in Nicaragua arre a lot nicer, but constrained by the horrible culture of the company), so SpotOn it is always for us! Review collected by and hosted on G2.com.

Response from Allison Bailey of SpotOn

edit

Thank you for your feedback! We're glad to hear that you appreciate our in-person service and the helpfulness of our customer support team. We understand the challenges with changing bank accounts and we're committed to improving this process. We're grateful for your support and look forward to continuing to serve you!

Santiago G.

General Manager

Small-Business (50 or fewer emp.)

5/21/2025

"Hands on Service"

5/5

What do you like best about SpotOn?

This was the best customer experience so far. Mainly because someone was able to hands on see the complexity and size of our Business. We are a very large venue and it is very difficult to explain over the phone. Glad Lucky was able to come in. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

I went over the backend issue we were having and hardware issues. Review collected by and hosted on G2.com.

Response from Lauren Morgan of SpotOn

edit

Thank you for such a kind review, Santiago! We are glad to hear you're loving SpotOn. We are proud to work with you and your business.

Verified User in Restaurants

Small-Business (50 or fewer emp.)

5/22/2025

"Outstanding Support from SpotOn – Michael Lattek Delivers Every Time!"

5/5

What do you like best about SpotOn?

We’re incredibly impressed with the level of support we’ve received from SpotOn, especially from our Client Success Partner, Michael Lattek. Every time we’ve had an issue or needed on-site assistance, Michael has shown up the very same day—without fail. The

The overall SpotOn support team is also quick to respond and always helpful, but Michael gets all the stars all the time. He genuinely cares about our success and it shows in every interaction.

If you’re looking for a great POS system backed by exceptional support, SpotOn Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

An offline mode would be really nice to have. Review collected by and hosted on G2.com.

Response from Lauren Morgan of SpotOn

edit

Thank you for such a kind review! We are glad to hear you are loving SpotOn. We agree, Michael is a true asset on our team. We are proud to partner with you and your business!

Jodie Y.

Owner

Small-Business (50 or fewer emp.)

6/18/2025

"Spot On is the way to go"

5/5

What do you like best about SpotOn?

I like SpotOn because the ease of use, the interfaces with Online ordering, Reservations, Teamworks for Payroll and Scheduling. The staff is great starting with my Sales Rep AJ and all of the Technical Support staff. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

I can't say there is anything that I dislike with SpotOn Review collected by and hosted on G2.com.

Response from Lauren Morgan of SpotOn

edit

Thanks for your kind review, Jodie! We are so happy to hear you're loving SpotOn! We are proud to be working with you and your business.

Steven O.

Owner

Mid-Market (51-1000 emp.)

6/24/2025

"Wonderful Point of Sale"

4.5/5

What do you like best about SpotOn?

I like the monthly savings on their products and top tier operating system. Full white glove service on transitioning away from my old POS... Even with over 1K Sku's behind our bar with top awards for best bourbon and wine selections the menu build was the best I've ever had. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

I haven't found one yet. The customer service is top notch, my managers enjoy it and servers feel it intuitive. Review collected by and hosted on G2.com.

Response from Lauren Morgan of SpotOn

edit

Thank you for such a kind review, Steven! We are proud to be partnering with you and your business!

Marvin M.

General Manager

Small-Business (50 or fewer emp.)

8/7/2025

"Fix of connectivity due to a bad router"

5/5

What do you like best about SpotOn?

Technical Assistance Account Manager Krystle Simms Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

Getting techs that are not competent to fix issues Review collected by and hosted on G2.com.

Response from Lauren Morgan of SpotOn

edit

Thank you for taking the time to share your feedback, Marvin! We’re glad to hear that Krystle Simms and our technical assistance have been helpful in supporting your business. We’re happy that SpotOn has provided you with a reliable POS system and professional support, and we look forward to continuing to earn your trust!

Daniel M.

Owner

Small-Business (50 or fewer emp.)

8/5/2025

"Offers similar features to Toast but at less than half the cost."

5/5

What do you like best about SpotOn?

Lower cost and far superior customer service Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

Toast doesn’t support our unique tip pooling model without purchase of an additional add-on Review collected by and hosted on G2.com.

Response from Lauren Morgan of SpotOn

edit

Thank you for your kind words, Daniel! We’re so glad to hear that SpotOn’s value, features, and customer service have been a great fit for your business. We know every operation is unique, and we’re happy to provide the flexibility and support you need. Your feedback means a lot, and we look forward to continuing to help your business thrive!

Jennica N.

HR Coordinator

Mid-Market (51-1000 emp.)

3/11/2025

"Not Suitable for Multiple Locations"

0/5

What do you like best about SpotOn?

There are very few; but the FOH POS side isn't too bad. Review collected by and hosted on G2.com.

What do you dislike about SpotOn?

-It isn't suitable for multiple locations, the system does not talk to each location

-The interface is not intuitive, the ease of use on the back end is very difficult

-Basic needs are not available (refunds after payments have been batched are very difficult, if you need to add a tip at a later date, you are unable to do so on your own and must rely on support to do it for you) Review collected by and hosted on G2.com.

Response from Lauren Morgan of SpotOn

edit

We apologize for the troubles you’ve experienced, Jennica. Know that we hear you, we understand your frustration and will work to resolve your issues. Will you please reach out to me directly at laurenr@spoton.com so I can help get you in contact with the appropriate teams? Thank you.