# Spiceworks Cloud Help Desk Reviews **Vendor:** Ziff Davis **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 311 ## About Spiceworks Cloud Help Desk Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing system with automation, workflows, and reporting that reduce manual work and improve response times. CHD includes a free Core plan for up to five seats, and a Premium plan that includes features that include tasklists, bulk actions, and live chat support (24/5), all with an ad-free experience and flexible monthly or annual subscription options. Learn more about both plan types at https://www.spiceworks.com/free-cloud-help-desk-software/ ## Spiceworks Cloud Help Desk Pros & Cons **What users like:** - Users value the **collaboration features** in Spiceworks Cloud Help Desk, enhancing teamwork and ticket management efficiency. (1 reviews) - Users value the **communication efficiency** of Spiceworks Cloud Help Desk, enhancing collaboration and ticket management significantly. (1 reviews) - Users value the **efficiency** of Spiceworks Cloud Help Desk for ticket submission, tracking, and insightful reporting. (1 reviews) - Users value the **efficient ticket submission and tracking** , enhancing collaboration and providing useful reporting insights. (1 reviews) - Users value the **collaboration features** of Spiceworks Cloud Help Desk, enhancing teamwork and communication effectively. (1 reviews) - Tracking Ease (1 reviews) **What users dislike:** - Users experience **connectivity issues** with Spiceworks Cloud Help Desk, including poor notifications and integration challenges. (1 reviews) - Users face **integration issues** with Spiceworks Cloud Help Desk, making it challenging to connect with other systems effectively. (1 reviews) - Users note the **limited functionality** of Spiceworks Cloud Help Desk, especially with the mobile app and delayed notifications. (1 reviews) - Users find the **missing features** in the mobile app frustrating, along with email delays and integration challenges. (1 reviews) - Users report **notification issues** with delays in email alerts and challenges integrating with other systems. (1 reviews) - Time Delays (1 reviews) ## Spiceworks Cloud Help Desk Reviews ### 1. Easy, efficient, free help desk solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2015 **What do you like best about Spiceworks Cloud Help Desk?** Free! Also it's very easy to configure. We are a small IT shop with only 2 help desk people. We can't take the time to configure a system over more than an hour or so. **What do you dislike about Spiceworks Cloud Help Desk?** Does not integrate fully with AD. Would love to be able to have more control of user accounts and desktops right from the app. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Organized way to track request. We're a law firm. Funny thing, people lie! This keeps people honest about what was requested, when it was due and what was done. ### 2. SpiceWorks is Hot Stuff! **Rating:** 5.0/5.0 stars **Reviewed by:** Gary B. | Information Technology Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2015 **What do you like best about Spiceworks Cloud Help Desk?** The greatest thing about SpiceWorks is the help desk, and that is why I selected the product back in 2007 when I started in IT. I needed a cost effective solution, What's better than free? **What do you dislike about Spiceworks Cloud Help Desk?** I have had issues with network scanning for some time, but as I am the only IT person, I have not had time to worry with them. **Recommendations to others considering Spiceworks Cloud Help Desk:** Try it! You will not be sorry. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** The need for a multi-function product has been met. ### 3. Spiceworks Help Desk **Rating:** 4.0/5.0 stars **Reviewed by:** Nikita K. | Trading Support Specialist - Associate, Investment Banking, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2015 **What do you like best about Spiceworks Cloud Help Desk?** Ease of setup/Asset Management Platform. **What do you dislike about Spiceworks Cloud Help Desk?** Inacurate and hard to audit at times. Support seems hard to get a hold of. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Didn't have an IT Service Desk Application before. Was able to track the cases adn create a knowledgebase. ### 4. Spiceworks Keeping it spicy! **Rating:** 4.0/5.0 stars **Reviewed by:** Patrick Y. | Senior Associate Hosted Services, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2015 **What do you like best about Spiceworks Cloud Help Desk?** The community support for everything IT and its Free. **What do you dislike about Spiceworks Cloud Help Desk?** scanning can be a little slow and clunky **Recommendations to others considering Spiceworks Cloud Help Desk:** Try it out, It's free and simple. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** help desk, inventory ### 5. My Review **Rating:** 2.5/5.0 stars **Reviewed by:** Albert D. | Integration Consultant, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2015 **What do you like best about Spiceworks Cloud Help Desk?** The interface is pretty intuitive and easy to use. **What do you dislike about Spiceworks Cloud Help Desk?** Sometimes the colors do clash and are a bit too bright. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** I am solving the speed of the tickets. ### 6. Spiceworks Review B- **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2015 **What do you like best about Spiceworks Cloud Help Desk?** Easy to use interface, and an excellent reference. **What do you dislike about Spiceworks Cloud Help Desk?** I would like to see SW have the ability to map a users ticket to their PC name(s) **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Helpdesk issues, time tracking. Organization ### 7. Very helpful application for support **Rating:** 5.0/5.0 stars **Reviewed by:** Shane H. | Adjunct Faculty - Information Systems, E-Learning, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2013 **What do you like best about Spiceworks Cloud Help Desk?** Very helpful application for support and the price can't be beat. **What do you dislike about Spiceworks Cloud Help Desk?** I don't dislike anything about this. The price is very reasonable! **Recommendations to others considering Spiceworks Cloud Help Desk:** Very inexpensive solution with lots of features available on more expensive options. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Support/Helpdesk ### 8. Great free tool **Rating:** 4.0/5.0 stars **Reviewed by:** Greg M. | Senior Consultant, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2013 **What do you like best about Spiceworks Cloud Help Desk?** Free. All-encompassing package ties together a hardware and software inventory of your network with helpdesk features to simplify the IT manager's life. The time to value is great, and the amount of information it can provide you in a short time is enlightening. **What do you dislike about Spiceworks Cloud Help Desk?** Can be a bit slow. The UI is attractive, but navigation can be a bit clumsy. A decent - in fact, excellent - fit for small to mid-size networks, but seems like it would not scale well up to large enterprises. **Recommendations to others considering Spiceworks Cloud Help Desk:** Definitely worth a look. ### 9. Not a Bad Ticket System for Free **Rating:** 4.0/5.0 stars **Reviewed by:** Peter B. | Director, Enterprise Solution Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2012 **What do you like best about Spiceworks Cloud Help Desk?** Easy way to track helpdesk tickets without major setup constraints. Email to case ticket creation works great. **What do you dislike about Spiceworks Cloud Help Desk?** Not much .. user interface could get a makeover, otherwise great tool for new helpdesks getting started. **Recommendations to others considering Spiceworks Cloud Help Desk:** As stated above, if you are just getting started, it's a free, east tool to implement and manage. ### 10. Great starter help desk tool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2013 **What do you like best about Spiceworks Cloud Help Desk?** The same thing I like about anything free, Its free. This is a great tool for small businesses that need a help desk tool. I think the UI is pretty easy to use and conveient. **What do you dislike about Spiceworks Cloud Help Desk?** Like most free products you don't get a lot of the functionalities you would get with your traditional help desk tools. **Recommendations to others considering Spiceworks Cloud Help Desk:** If you are looking to get your feet wet with a decent ticketing system give it a shot. ### 11. Free Help Desk with HUGE features **Rating:** 5.0/5.0 stars **Reviewed by:** Rusty P. | Senior Director of Global Operations and Quality, Medical Devices, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2012 **What do you like best about Spiceworks Cloud Help Desk?** This tool runs our IT Department and makes us look good. Every single user request comes into this free application and we are able to track all requests from start to finish. In addition to free help desk features, it also offers network support for scanning all of our devices & giving us alerts of any issues. It is indeed the most spectacular free software I have ever seen. **What do you dislike about Spiceworks Cloud Help Desk?** Nothing that I can think of. **Recommendations to others considering Spiceworks Cloud Help Desk:** Set it up on a dedicated server, not a virtual box--it runs WAY faster. ## Spiceworks Cloud Help Desk Discussions - [I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?](https://www.g2.com/discussions/remote-management) - 4 comments, 1 upvote - [What is Spiceworks Cloud Help Desk used for?](https://www.g2.com/discussions/what-is-spiceworks-cloud-help-desk-used-for) - 1 comment - [View Spiceworks Cloud Help Desk pricing details and edition comparison](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A02%3A00+-0500&secure%5Bsession_id%5D=5a3ffea6-2a1e-4964-bffd-f4e65862802f&secure%5Btoken%5D=7284300ca4da10eca03da96af16106d5ad40cbd20b164beba4793eaaaf94c668&format=llm_user) ## Spiceworks Cloud Help Desk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Incident Management** - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Spiceworks Cloud Help Desk Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,281 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (950 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - 4.5/5.0 (708 reviews)