# Spiceworks Cloud Help Desk Reviews **Vendor:** Ziff Davis **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.3/5.0 **Total Reviews:** 311 ## About Spiceworks Cloud Help Desk Spiceworks Cloud Help Desk (CHD) is a purpose-built IT help desk software designed for internal IT teams. Whether you’re a solo admin or a full help desk staff, CHD provides a fast, easy ticketing system with automation, workflows, and reporting that reduce manual work and improve response times. CHD includes a free Core plan for up to five seats, and a Premium plan that includes features that include tasklists, bulk actions, and live chat support (24/5), all with an ad-free experience and flexible monthly or annual subscription options. Learn more about both plan types at https://www.spiceworks.com/free-cloud-help-desk-software/ ## Spiceworks Cloud Help Desk Pros & Cons **What users like:** - Users value the **collaboration features** in Spiceworks Cloud Help Desk, enhancing teamwork and ticket management efficiency. (1 reviews) - Users value the **communication efficiency** of Spiceworks Cloud Help Desk, enhancing collaboration and ticket management significantly. (1 reviews) - Users value the **efficiency** of Spiceworks Cloud Help Desk for ticket submission, tracking, and insightful reporting. (1 reviews) - Users value the **efficient ticket submission and tracking** , enhancing collaboration and providing useful reporting insights. (1 reviews) - Users value the **collaboration features** of Spiceworks Cloud Help Desk, enhancing teamwork and communication effectively. (1 reviews) - Tracking Ease (1 reviews) **What users dislike:** - Users experience **connectivity issues** with Spiceworks Cloud Help Desk, including poor notifications and integration challenges. (1 reviews) - Users face **integration issues** with Spiceworks Cloud Help Desk, making it challenging to connect with other systems effectively. (1 reviews) - Users note the **limited functionality** of Spiceworks Cloud Help Desk, especially with the mobile app and delayed notifications. (1 reviews) - Users find the **missing features** in the mobile app frustrating, along with email delays and integration challenges. (1 reviews) - Users report **notification issues** with delays in email alerts and challenges integrating with other systems. (1 reviews) - Time Delays (1 reviews) ## Spiceworks Cloud Help Desk Reviews ### 1. My smooth sailing journey with Spiceworks Helpdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Spiceworks Cloud Help Desk?** Its efficient ticket submission and tracking, alerts, collaboration between users,various ticketing categories. The reporting feature is very useful to gain insight **What do you dislike about Spiceworks Cloud Help Desk?** mobile app lacks some features which are on desktop, often email notifications are delayed, integrating with other systems is quite challenging. sometimes response delays are there **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** A customised and robust solution to handle IT, Admin and HR related issues and requests and since the departments are connected directly problems are resolved more quickly. ### 2. Free Solution for IT Help Desk: Spiceworks Cloud Help Desk **Rating:** 5.0/5.0 stars **Reviewed by:** Serkan Y. | Sistem Uzmanı, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Spiceworks Cloud Help Desk?** I'm managing my support tickets with Spiceworks Cloud Help Desk. It is very good for my company. Spiceworks community always helpful about issues. We are using all of our support tickets. Integration and implementation is very easy with Spiceworks Cloud Help Desk. We are using this system daily. **What do you dislike about Spiceworks Cloud Help Desk?** I don't see any issue about Spiceworks Cloud Help Desk. Community admins always helps. All features works. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Spiceworks Cloud Help Desk helps me business monitoring and control. Spiceworks Cloud Help Desk gives me report about my team and i'm checking employee performance. ### 3. Functional but clunky **Rating:** 3.0/5.0 stars **Reviewed by:** Severian B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Spiceworks Cloud Help Desk?** It is simple, streamlined and perfect for a small business help desk. I can set up my agents, ticket notifications and start receiving tickets in minutes, and it is easy to use. **What do you dislike about Spiceworks Cloud Help Desk?** Not too much functionality, which is fine considering the price point. As more updates come out for it that, it gets clunkier. Adding a comment to a ticket or updating a ticket sometimes does not work, and I have to refresh the website to be able to edit the ticket. Otherwise, it just hangs or never adds to the ticket. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** It allows for one place where all employees can submit technical issues for our support staff to solve. It beats email and is something we adopted to learn and grow from. ### 4. Spiceworks is a great way to handle helpdesk tickets and collaborate with fellow IT folks **Rating:** 4.0/5.0 stars **Reviewed by:** Philip W. | IT Technician/System Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2017 **What do you like best about Spiceworks Cloud Help Desk?** The UI is very intuitive and is very easy to pick up and start using, even if you dont have alot of experience with helpdesk apps **What do you dislike about Spiceworks Cloud Help Desk?** The one thing that I didnt like is the mytickets functionality did not make it easy to look at all tickets at once regardless of status **Recommendations to others considering Spiceworks Cloud Help Desk:** Make sure that you really review requirements so that you dont have alot of rework to do with implementation, but the app is customizable and works great! **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We use Spiceworks as our sole ticket based support system for our internal customers. Anytime a relevant issue comes up, the user just goes to the site and in a few seconds can build a ticket complete with screeshots and detail that helps us in IT to resolve issues quickly ### 5. Always has been a great free product with a great community! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about Spiceworks Cloud Help Desk?** I love the community boards this is a good place to talk with other professionals about issues you have. **What do you dislike about Spiceworks Cloud Help Desk?** I don't love the ads but I know thats what keeps their product free. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** It is a good place to manage tickets and inventory. ### 6. SpiceWorks Help Desk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Spiceworks Cloud Help Desk?** Easy to set up and use. It also ties into Spiceworks Inventory **What do you dislike about Spiceworks Cloud Help Desk?** I would like to have more reports and the ability to customize them. **Recommendations to others considering Spiceworks Cloud Help Desk:** If you are looking for a no cost solution for a basic Help Desk this is the software. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Better Help desk response due to reminders. We have realized more solved and closed tickets along with cost savings ### 7. Cloud Helpdesk with really good features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Spiceworks Cloud Help Desk?** We were searching for a cloud help desk that would let the administrators for multiple entities see in one platform. This allowed us to accomplish this by setting up two helpdesks for our entities, but allowing the helpdesks to be different. **What do you dislike about Spiceworks Cloud Help Desk?** The cloud helpdesk requires the user to enter their email, then click on a link on their email every time they submit a new ticket. The only way to connect it is through an active directory. So there is no SSO or LDAP capabilities for login. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We have been able to timely resolve tickets for both of our entities. It helped because we are no longer scanning multiple help desk sites. Staff is happier on the tech repairs because they are resolved quicker. ### 8. Help Desk for school use **Rating:** 5.0/5.0 stars **Reviewed by:** Nebojsa P. | Network Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 31, 2020 **What do you like best about Spiceworks Cloud Help Desk?** It integrates with SSO's and the users can instantly start sending tickets. The control and management of tickets are easy and intuitive. Central admin users can create graphs and ticket logs. It included remote control support, making it easy to manage the user's computer if demanded. This software is handy when you have many users in your company. It helps a lot when attendance is needed as soon as possible. **What do you dislike about Spiceworks Cloud Help Desk?** The search engine can be hard to set the filters. The initial configuration is time-consuming. Even If you decide to host your server yourself, starting from scratch can take more time. **Recommendations to others considering Spiceworks Cloud Help Desk:** This cloud-based web service can help you administer your tickets promptly and remote users control for support, making it a powerful tool and a time saver. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** It controls practically all of your company's tickets and makes it easy to handle the issues promptly. It saves time as being a centralized information system for attendance. ### 9. Awesome Cloud Based Help Desk Application And It Is Free **Rating:** 5.0/5.0 stars **Reviewed by:** Frank L. | Technology Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Spiceworks Cloud Help Desk?** End Users are able to open up a help desk ticket by simply sending an email to our specific portal. The ticket gets routed to the Admin Console Portal and can be accepted, assigned fully worked updated, closed, and reopened. Simple and very effective. **What do you dislike about Spiceworks Cloud Help Desk?** I'm not sure if it's the browser that I am using or not, but I find that if you leave the portal open for over 10 minutes and you type in the comments field you cannot save it and it just hangs. Then you need to copy your text refresh the web page and then paste the comment back in and it works perfectly until it times out again without warning. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Hardware issues. Software issues. End-user account issues. New hardware requests. Updating Group email lists. Attending to new hires and cancelling staff who have resigned. It is a robust IT helpdesk application. ### 10. Feature rich, needs better compatibility with modern browsers **Rating:** 3.5/5.0 stars **Reviewed by:** Aaron D. | Computer Support Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2021 **What do you like best about Spiceworks Cloud Help Desk?** Great enterprise features like LDAP connection. Powerful rules to sort and organize tickets. Also has good asset management that can be linked to both users and tickets. **What do you dislike about Spiceworks Cloud Help Desk?** It seems to lack sufficient testing before being launched. It doesn't work well in some modern browsers and while not quite often, far too often for a premium product, it doesn't save changes you make causing a loss of data entered and work must repeated. **Recommendations to others considering Spiceworks Cloud Help Desk:** Full featured product worth considering especially if you're in a large organization. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Customer management is easy with custom fields for what we need to track. Time is saved if everyone appropriately enters relevant information so others who weren't previously involved in a particular request can find it. ### 11. Darn good Help Desk Tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Hunter B. | Technology Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2018 **What do you like best about Spiceworks Cloud Help Desk?** What I like about Spiceworks, is that for the budding IT company, it's a low cost solution. The fact that it's cloud based, with a large user forum, that literally spans the planet, is very nice. I can get help and feedback on issues I run into from different perspectives. I love the way you can configure email addresses to create ticket automatically. **What do you dislike about Spiceworks Cloud Help Desk?** Sometimes, of late, they have had some serious issues with their data centers. Just a couple of months ago, we were without a helpdesk for an entire day. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Benefits are we have organization, as well as a historical record. Many times we run into problems that are reoccurring. Having a ticket history we can quickly go back to those solutions and implement them fast. Also, it saves us from having a massive email account with unreadable information. ### 12. Dependable Spiceworks Cloud Help Desk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2022 **What do you like best about Spiceworks Cloud Help Desk?** I like that it integrates all the networked devices in the office. **What do you dislike about Spiceworks Cloud Help Desk?** I have no dislikes so far about the spiceworks cloud HD. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Recording issues when users send a ticket and no need of additional workforce. It is helping me a lot since I am the only one doing the support for us. ### 13. Use to love Spiceworks Helpdesk, now hate it. **Rating:** 0.0/5.0 stars **Reviewed by:** Ken W. | IT Manager **Reviewed Date:** December 24, 2021 **What do you like best about Spiceworks Cloud Help Desk?** I love the on premiss version, but they are end-of-life it. The ticket system is excellent, and being able to create a new ticket from email. Spiceworks stopped using the mobile app, which sucks, and now only offer a cloud solution that we can't even migrate into with our email addresses since they have already been used in the on-prem version! **What do you dislike about Spiceworks Cloud Help Desk?** No mobile app Now only cloud-based No hardware finding integration No more support for on premiss version **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** It was a great solution but I no longer recommend ### 14. Great HelpDesk tools with very simple reporting ability **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Spiceworks Cloud Help Desk?** I love that you can easily be switched from an unassigned ticket to your ticket and query and create a report quickly. I also love the Spiceworks community and available free webinars. **What do you dislike about Spiceworks Cloud Help Desk?** I wish Spiceworks would have a clickable history for theticket. For instance, an escalation monitoring, wherein you can see the number of times the ticket has been re-assigned, and changes of the priority. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** This is best tool for our end-users to submit their IT helpdesk tickets and inquiry. With this ticketing, IT team can easily collaborate and re-assign ticket and set priorities ### 15. A User Friendly Help Desk System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2021 **What do you like best about Spiceworks Cloud Help Desk?** Spiceworks shows a header for each ticket for a quick glance to see topic, submitter, priority, and date which makes it easy to identify tickets which may belong to you. **What do you dislike about Spiceworks Cloud Help Desk?** There's no way to format text to call attention to specific things within a response. The ability to highlight, bold, or underline text would help make responses more clear. **Recommendations to others considering Spiceworks Cloud Help Desk:** You can customize Spiceworks to work for you including adding different teams to which tickets can be assigned and email notifications when tickets are received so work can easily be delegated appropriately. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We use Spiceworks for HelpDesk ticket submission and tracking. It is more user-friendly than our previous system. ### 16. Great for inventory purposes **Rating:** 3.5/5.0 stars **Reviewed by:** Jason M. | IT Help Desk Specialist, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Spiceworks Cloud Help Desk?** I've always enjoyed using Spiceworks Help Desk, the web-based program was very easy to understand and use. the Community for support is superb as well with any questions I've had. **What do you dislike about Spiceworks Cloud Help Desk?** I didn't really find much I did not like about Spiceworks Help Desk, the only limitations i came across were do to my companies securities policies not letting me get a full network scan run. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Keeping track of inventory is a major incentive, being able to see what model and windows versions each machine is running and pushing updates as needed. ### 17. ZIA & ESM Helps Alot **Rating:** 4.5/5.0 stars **Reviewed by:** Jay J. | Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2021 **What do you like best about Spiceworks Cloud Help Desk?** Most of the features we didn't use but Zoho based intelligent assistance help our service-based customer in many ways at any time. Our customer belongs to the education industry where we face challenges in reaching them through technical and help and at that time. This tool helps us a lot. **What do you dislike about Spiceworks Cloud Help Desk?** We haven't found anything not related to below our bar but the ZIA feature we use and it was really Amazing. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** It's easy to use because before this tool our team has been tried almost every helpdesk but couldn't find any useful. We have used ZIA that is Zoho intelligence assistance. We already used Zoho for CRM and it also helps us in this system. ### 18. Spiceworks Helpdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about Spiceworks Cloud Help Desk?** This application was extremely easy to use and set up. I especially like using the reports. The software listing per machine has been extremely helpful. **What do you dislike about Spiceworks Cloud Help Desk?** I wish that when you uninstalled an application from a machine, it did not still appear in the Spiceworks programs list as if it were still on the device. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We used the application to maintain our inventory list of all device types. We were managing all our troubleshooting efforts and resolutions. I frequently would print off the current software list when building new machines for end users. ### 19. Clean efficient ticketing system for IT groups. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Spiceworks Cloud Help Desk?** Software looks to do a great job of tracking stats of each user. **What do you dislike about Spiceworks Cloud Help Desk?** Not the most intuitive navigation layout, perhaps my Dashboard count should be a clickable link, instead of swimming through dropdown menus. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Keeping track of internal IT tickets is easy! Following up on outstanding tickets is made simple. ### 20. Spiceworks helpdesk is excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Jody G. | Network & Information Technology Specialist II, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2021 **What do you like best about Spiceworks Cloud Help Desk?** The ability to address issues as they arise, is so much better than our old post it system. As a small business, quality software is important and this is quality. I can respond, add pics, find inventory. **What do you dislike about Spiceworks Cloud Help Desk?** there isn't much to dislike, though i do have a wish-list, with 1 item. multiple dept separated helpdesk. **Recommendations to others considering Spiceworks Cloud Help Desk:** If you are looking for a high quality product, with an amazing community. this is it. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We are solving both hardware, and software issues, as quickly as they are reported. the benefits, happy staff. ### 21. Spicworks is the leading the pack in free helpdesk support **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua G. | Technology Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2021 **What do you like best about Spiceworks Cloud Help Desk?** I love the ability to run the application from both a local machine within my network or on the cloud and not have to open my computer up to the outside word **What do you dislike about Spiceworks Cloud Help Desk?** I dislike the poor asset managment console, more the limitation to use the inventory part to add all chromeos devices and easily assign the deivces to a user and intergrate into the helpdesk module for ease of use **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** the ability to track devices and track repairs of the devices ### 22. Spiceworks Help Desk review **Rating:** 3.5/5.0 stars **Reviewed by:** Travis T. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2021 **What do you like best about Spiceworks Cloud Help Desk?** The ability to track and log tickets easily **What do you dislike about Spiceworks Cloud Help Desk?** Network scans are constantly running and can cause disruptions **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Keeping detailed track and events going on, the weekly reports are great for noticing trends. ### 23. Spiceworks is a great Free and starter Helpdesk and server and network monitoring solution **Rating:** 4.0/5.0 stars **Reviewed by:** Sean S. | Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2020 **What do you like best about Spiceworks Cloud Help Desk?** Easy setup of the Spiceworks server side software. The software is stable (minus the odd zombie process). Being able to monitor my servers and network in real time is a game changer! Having the Spiceworks user community is priceless and really helpful. Almost always there is a Spiceworks user out there with a great answer to some pretty highly technical and obscure questions. **What do you dislike about Spiceworks Cloud Help Desk?** The Spiceworks server software can sometimes stop responding on the server and require a software restart, which can be done remotely or at the server terminal very easily. I have had the experience that sometimes tracking a ticket can be a little difficult in a high volume environment. The setup and actual using of the software package and web interface documentation could use a more multimedia approach. Perhaps a Youtube channel with tutorials would help. **Recommendations to others considering Spiceworks Cloud Help Desk:** Absolutely the first stop when you are trying to solve having helpdesk software or server and network monitoring or both! **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** A fairly elegant solution to solve my need for a server and network monitoring tool with real time telemetry. I needed a competitive, fully functioning Helpdesk ticketing system with persistent tracking. Making my team members more effective and reducing user incident response times. Allowing management to hold technicians accountable. ### 24. Spiceworks Help Desk - please submit a ticket! **Rating:** 5.0/5.0 stars **Reviewed by:** Tim R. | IT Network Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2020 **What do you like best about Spiceworks Cloud Help Desk?** First of all there are two options, first, on prem, second, cloud based. I used the on prem years ago and it was a solid product, even though it was free. Once the Cloud Helpdesk came out, it became the GO TO application for day to day operations ..... the words are 'please submit a ticket' ... accessible from ANY device that is connected to the internet for both techs and end users. **What do you dislike about Spiceworks Cloud Help Desk?** Not much at all if anything, it's our go to no matter what. **Recommendations to others considering Spiceworks Cloud Help Desk:** Take a look, open a 'help desk' and don't look back. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Inconsistent ways to receive submission of IT issues and zero tracking. The Spiceworks Help Desk (Cloud) make it a lot easier, we can see who has what to do, assign to both internal and external technicians if needed, run simple and advanced reporting for management and keep on top of issues. ### 25. Solid Software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2021 **What do you like best about Spiceworks Cloud Help Desk?** It was effortless to use; I was able to sort, communicate, and provide in-depth details on resolving issues. **What do you dislike about Spiceworks Cloud Help Desk?** A bit slower than I would sometimes like when there were a lot of open issues to deal with. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Sorting service tickets with various clients. Providing clean steps and results. ### 26. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2021 **What do you like best about Spiceworks Cloud Help Desk?** Ease of use and ability to sort things into inventory **What do you dislike about Spiceworks Cloud Help Desk?** Actually nothings think it's a great service **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** None ### 27. IT Support Specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2021 **What do you like best about Spiceworks Cloud Help Desk?** Very easy to use and free. It is reliable and rarely ever have had any issues. **What do you dislike about Spiceworks Cloud Help Desk?** We use a local install, and we need to upgrade to the cloud version. You can't paste images in the tickets **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We are relying on this as our main help desk ticketing system. Very easy to use and functional. ### 28. Spiceworks Help Desk - An excellent choice for budding IT departments on a budget **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2020 **What do you like best about Spiceworks Cloud Help Desk?** I like that the Spiceworks Help Desk is super easy to use and fairly easy to implement and roll out to users. It has a reasonable amount of features at a good price ($0). **What do you dislike about Spiceworks Cloud Help Desk?** I dislike that there can be difficulty integrating it with Active Directory or other services. It can be difficult to manage at times and to get reports out when needed. **Recommendations to others considering Spiceworks Cloud Help Desk:** I would suggest looking at the Spiceworks Help Desk for any IT pro looking for simple software to help track and manage your network. This platform is a great price and will help you stay on top of your to-do list with ease and can even provide notes and feedback to your end-users. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Tracking IT issues and work completed on it. ### 29. Very usefull ticketing Soft **Rating:** 4.0/5.0 stars **Reviewed by:** david m. | Técnico informático, Information Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2019 **What do you like best about Spiceworks Cloud Help Desk?** I like the options of schedule dates, to me is important have all of my day in a on look and organized by priorities. **What do you dislike about Spiceworks Cloud Help Desk?** They can be complicated to combine with the user way of mailing, I miss an option to filter the mailing conversations where my Ticketing mail is included **Recommendations to others considering Spiceworks Cloud Help Desk:** It's a very good helpdesk platform, if you have a small team Spiceworks gives you the oportunity to put all de tickets in order, by the option "Assigned", with this you can distribute the tickets sorting by the memebers of the team, and following their data. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** I can concentrate in a one place all the request of my one hundred users in a same place, and take a overview of all of them. ### 30. A free service that is worth your time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2020 **What do you like best about Spiceworks Cloud Help Desk?** The cost. It was a free service when I used it and it had all of the depth of paid programs. **What do you dislike about Spiceworks Cloud Help Desk?** I do not remember disliking anything when I used it. **Recommendations to others considering Spiceworks Cloud Help Desk:** It is great since it is a free solution and did everything that we needed it to. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** It was great for inventory and asset management. ### 31. Easy for users; lots of add-ons **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Spiceworks Cloud Help Desk?** 100% free! Very easy to setup; users can easily put in requests; host on our own server; runs smoothly and requires little maintenance once it is setup. Lots of add-ons available to make it more custom. Having Spiceworks self-hosted saves us a lot of our budget each year that we can use to purchase new equipment and software. Forums are a great resource for figuring out how to install and customize. We also use the Inventory to keep track of our PCs and notify of issues. We have setup our printers to create a ticket whenever the toner is low or waste toner is getting full, making routine maintenance and purchasing consumables much easier. Also includes reports, which is very helpful to upper management. **What do you dislike about Spiceworks Cloud Help Desk?** Ads are a bit annoying and the user interface could be more customizable. Everything else works great. **Recommendations to others considering Spiceworks Cloud Help Desk:** It is free, powerful, customizable, easy to monitor, easy for end-users to navigate, and stable. There is a great support team and community. Email notifications are great, especially for emergency situations. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Everything from paper jams to requests for access to websites and everything in between. Realizing its helping our team stay focused and not forget which tasks we have to do. ### 32. Spiceworks offers you excellent software and more **Rating:** 3.5/5.0 stars **Reviewed by:** Bess L. | Bachelor's degree in Computer Science, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2019 **What do you like best about Spiceworks Cloud Help Desk?** Spiceworks is extremely suitable since it facilitates a set of alternatives in the networks and predicts the greatest workload with many functions that are fully integrated and very useful to use. On the other hand it allows me to classify entries apart from providing excellent learning tools. Even it is extremely easy to implement for the current state of the network. I can also collect accuracy and speed information. **What do you dislike about Spiceworks Cloud Help Desk?** I would like to have room to improve the area in Windows systems. I would also like this tool to be installed on other types of systems such as Linux, Aplee Mac and not necessarily Windows. **Recommendations to others considering Spiceworks Cloud Help Desk:** Spiceworks is an excellent software for your help desk and offers you numerous and very useful tools to demonstrate the usefulness of a ticket system. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We use Spiceworks as a help system in the company as it provides us with a great help desk function and this is how we can trace and provide solutions easily. It is extremely great for us because it is one more help since we can manage contracts on the network. ### 33. Spiceworks Help Desk Review **Rating:** 4.5/5.0 stars **Reviewed by:** Phillip B. | Network Architect Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2019 **What do you like best about Spiceworks Cloud Help Desk?** This is a great, robust, and complete ticketing/help desk solution, and best of all -it's free! **What do you dislike about Spiceworks Cloud Help Desk?** I haven't really run into any "Wish it did this or that" moments with this software. **Recommendations to others considering Spiceworks Cloud Help Desk:** I really enjoy using Spiceworks HelpDesk. It is a great tool, and really helped us organize all of the trouble items we were getting. Having the ability to organize, delegate, and track trouble issues has given us a better and clearer picture of what issues were happening within our organziation, and made it possible to address the issues in a way that actually cleared them up, rather than chasing symptoms all day every day. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We utilize Spiceworks Help desk to keep make it easy and consistent for users to submit tickets, as well as for tracking ticket trends. This helps to really quantify and prioritize the issues that people are seeing, and the impact of those issues within our organization. ### 34. Budget Friendly Help Desk Ticketing System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2019 **What do you like best about Spiceworks Cloud Help Desk?** There are so many features available in the Spiceworks Help Desk system, and there are many new plugins that are being developed to add on to the current functionality. This system allowed us to take the Help Desk email that people were already emailing their requests to, and create requests automatically from there. This has allowed a 100% seamless transition for the staff/faculty to still contact us with their issues, and still allow us to manage the tickets. This has been a game changer for our department in allowing us to not let issues "fall through the cracks." **What do you dislike about Spiceworks Cloud Help Desk?** There are a couple things that have yet to be made customizable such as the normal work hours. Whenever a ticket is created, and a due date is assigned, it automatically sets the time at 5PM. I would personally like to be able to specify that our normal business hours are from 7:30AM - 3:30PM, and to have it set the due date to 3:30PM for any date we pick. There is also the ability to track the response time for tickets; however, I don't believe there is a rule in place to only track those during the business hours. So, if users are sending in emails/tickets after hours, then it may show a different response time than desired. **Recommendations to others considering Spiceworks Cloud Help Desk:** It is a free Help Desk solution, and at the very least I would try it out. If you do the same thing we did, I added a generic email address to our Help Desk distribution group, and then had any email that went to that generic email create a ticket in the system. This way it wasn't using my personal work email, and creating a new ticket for every single email I got. This allowed us to be up and running very quickly, and offered an immediate benefit to the school as a whole. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We are able to now keep track of all issues that are going on around campus, and not let teachers requests go unnoticed. We are also now able to easily track ongoing issues by being able to report on past issues a certain employee has been having to see if it is something deeper than we initially thought. ### 35. I will never use another help desk tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2019 **What do you like best about Spiceworks Cloud Help Desk?** The interface is incredibly easy to use and the notification system is perfect for what we need. There is 0% configuration involved in rolling out to users, all they have to do is send an email to create a ticket. The response notifications means they can stay up to date with the ticket progress. And the best part is that it's free! **What do you dislike about Spiceworks Cloud Help Desk?** We recently migrated from on-premise to the cloud version and I have found there are a few features missing (nothing critical). I have also noticed a few bugs but they tend to get resolved fairly rapidly. **Recommendations to others considering Spiceworks Cloud Help Desk:** There are a lot of help desk tools out there but a lot of them cost money - Spiceworks doesn't, which is what makes it such a cost-effective tool. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** I have only ever user Spiceworks Help desk to manage requests from users. I can imagine doing this through email would be a nightmare. Users barely have to lift a finger to raise a support call. I expect I have saved a lot of time on both sides from using this tool! ### 36. Spicewoirks great software for teh right price! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2019 **What do you like best about Spiceworks Cloud Help Desk?** Price... Some features are great as well. Mobile app works well. **What do you dislike about Spiceworks Cloud Help Desk?** It is somewhat limited in customization... **Recommendations to others considering Spiceworks Cloud Help Desk:** Definitely worth looking at. It allowed me to take the money i saved on a help desk system and put it towards another project. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** It has allowed me to be the ownership on the users to open tickets. It has allowed me to setup a self help section and cut my ticket counts down significantly... ### 37. "Straightforward helpdesk instrument and affordable" **Rating:** 5.0/5.0 stars **Reviewed by:** Muriel S. | Customer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2019 **What do you like best about Spiceworks Cloud Help Desk?** The cost is the principal thing that a great many people would concur is astounding. At the VERY minimal effort of FREE, you get a full administration help work area programming framework, and system screen folded into one. Since Spiceworks is free, that presumably implies that it isn't generally excellent, correct? Dead wrong, this product is as great or superior to many paid virtual products in the market. The reports that it is equipped for delivering are best in class. On the off chance that you are hoping to actualize a minimal effort Help Desk arrangement that likewise works, at that point look no further, Spiceworks is the product that you need. Best quality is that even mind impasse clients can adjust and locally available without issues. **What do you dislike about Spiceworks Cloud Help Desk?** I sincerely haven't discovered whatever I don't care for about Spiceworks Help Desk yet. It has one employment and it does it well. **Recommendations to others considering Spiceworks Cloud Help Desk:** It truly is extremely simple to setup and use. Furthermore, has been entirely steady. The interface is spotless yet could utilize a slight update. The reaction time is extraordinary. Very nearly zero slack between time of ticket submitted and it being gotten. You can even naturally connect a ticket to a client on the off chance that you needed. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** The business issues that we tackled with Spiceworks Help Desk are making a brought together and simple to utilize entryway for new inconvenience tickets and having the option to track patterns of client conduct and rehash issues of equipment and programming that brief further examination. In light of the extreme measure of customization that SW offers our business has had the option to chop down issues revealing and arrangement time around 50 percent and we have done everything without investing an energy in our tickets arrangement. ### 38. Spiceworks HelpDesk **Rating:** 5.0/5.0 stars **Reviewed by:** Amy S. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about Spiceworks Cloud Help Desk?** Very user friendly and can be customized to fit your needs **What do you dislike about Spiceworks Cloud Help Desk?** Would like more detailed reports. I know these can be customized, but it would take time to dial it in. **Recommendations to others considering Spiceworks Cloud Help Desk:** Customize to fit your needs. Use the Spiceworks community! Full of very helpful folks **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Tickets can be assigned to different techs depending on the category of the helpdesk ticket ### 39. Spiceworks Help Desk is extremely useful and at a great price, FREE! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2019 **What do you like best about Spiceworks Cloud Help Desk?** Spiceworks Help Desk is very easy to setup and easy to use. It's great for small to mid-sized businesses and would probably work just fine for larger businesses also. I love how it ties into my Spiceworks Inventory and that tickets can be generated by a user sending an email to the "helpdesk" email address I've created for it. **What do you dislike about Spiceworks Cloud Help Desk?** There's not much of anything I dislike, except dealing with the tickets themselves. The Helpdesk is easy to use and powerful, so I don't have any complaints about it. **Recommendations to others considering Spiceworks Cloud Help Desk:** Ignore the price and give it a test run. I think you will be happy with what you see. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We needed a platform to track support calls coming into the IT Support team and Spiceworks Helpdesk solved that problem and for free. ### 40. The Best Help Desk Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Josh M. | Information Technology Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2019 **What do you like best about Spiceworks Cloud Help Desk?** I love that its FREE and does everything I need. You can respond back to staff, customers who have issues and can even close them in the portal. There is also an option to upload supporting documentation/files and as well as chance to RDP into a end user. **What do you dislike about Spiceworks Cloud Help Desk?** The knowledge base could be better, but overall, there is really nothing else wrong. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** End user prompt support. Helping us keep up with department SLA's for support. ### 41. Help desk is good for the basics **Rating:** 2.5/5.0 stars **Reviewed by:** Jamie S. | Technical Support Specialist , Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2019 **What do you like best about Spiceworks Cloud Help Desk?** We used Spiceworks at an onsite for a while. It was great for the basics, had an easy to understand format, and input tickets very well. **What do you dislike about Spiceworks Cloud Help Desk?** It didn't do a great job in updating users when their computer was ready for pick up. It was also limited in what we could pick for ticket title lines, subjects, and it was hard to attach documents. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** It allowed us to create a ticketing system that covered the basics; client's name, computer name, basic user issues and to input notes and document repairs. ### 42. No More paper! Cleaned up our data! **Rating:** 4.0/5.0 stars **Reviewed by:** Terica B. | Data Services Coordinator, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2017 **What do you like best about Spiceworks Cloud Help Desk?** Easy communication back and forth with end users that keeps a log that I can reference later. **What do you dislike about Spiceworks Cloud Help Desk?** There is nothing that I have found to say that I dislike. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** There is no need for our IT team to have a help desk phone anymore or have to listen to a voicemail. ### 43. All you want in a help desk... for free! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Spiceworks Cloud Help Desk?** A powerful help desk system with tons of features and customization, whether it's built-in or community provided. You can build as you like to fit your needs. It is easy to use and integrates well with Active Directory for user accounts and single-sign-on. The user portal is great as well and can be linked to a public facing web page. **What do you dislike about Spiceworks Cloud Help Desk?** There's not much to dislike about Spiceworks since you can customize it however you want. The only thing is if you use the inventory side of it, it might be a bit slower if you have a huge network (1000+ devices) **Recommendations to others considering Spiceworks Cloud Help Desk:** Go for it. The community is huge and there's a ton of customization options that you can apply to fit your needs. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** One issue we were facing is the ability to track consumables like toner and relate them to ticket. Not many (or any) other help desk systems offer this. While Spiceworks does not have this function built-in, the huge community already came up with ways to get around this and get it working. ### 44. Spiceworks Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tarun B. | IT System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2019 **What do you like best about Spiceworks Cloud Help Desk?** Application and support is free plus several other inbuilt tools like Inventory, Reporting, Network management, Software management etc **What do you dislike about Spiceworks Cloud Help Desk?** Sometimes Spiceworks reports False positives and sometimes it fails to uninstall applications from remote clients **Recommendations to others considering Spiceworks Cloud Help Desk:** Very Good Application for managing Helpdesk ticketing system and IT inventories. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We use Spiceworks for IT Helpdesk Ticketing system, Helpdesk Reporting and Inventory management. Everything is in one place instead of managing multiple Spreadsheets. ### 45. Industry leading product for free **Rating:** 5.0/5.0 stars **Reviewed by:** Nick T. | Sr. Systems Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2018 **What do you like best about Spiceworks Cloud Help Desk?** Spice works has been the best free product I have came across since the beginning of my entire career. What Spice works has done with our problem and requesting handling is unreal. **What do you dislike about Spiceworks Cloud Help Desk?** There has yet to be anything I dislike about this product. Being that it's completely free for the self hosted version you will be hard pressed to find a real deal breaking issues. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Because of the intense amount of customization that SW offers our business has been able to cut down problems reporting and solution time roughly 50 percent and we have done it all without spending a time on our tickets solution. ### 46. Excellent free IT solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2019 **What do you like best about Spiceworks Cloud Help Desk?** It's free and does a good job tracking, updating notifying trouble tickets **What do you dislike about Spiceworks Cloud Help Desk?** There are a lot of ads and the load time can be slow **Recommendations to others considering Spiceworks Cloud Help Desk:** It is a great free product. It does the job well. It is a little slow but still worth the product **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** I haven't worked with the helpdesk yet ### 47. Spiceworks Helpdesk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2019 **What do you like best about Spiceworks Cloud Help Desk?** Love this product, gives us insight and history to our tickets, very flexible and lots of add ons from other users, their user conference is the best IT conference ever **What do you dislike about Spiceworks Cloud Help Desk?** I’ld Say it isn’t updated as often as it should be **Recommendations to others considering Spiceworks Cloud Help Desk:** Definately go to their conference each year, the best IT conference ever **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** Tickets from our users for IT help ### 48. The Best of The Best, Spiceworks Has Been PRICELESS For Our Company! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas T. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2018 **What do you like best about Spiceworks Cloud Help Desk?** Spiceworks is easy to use and setup, our T1 and T2 helpdesk support team had a very short learning curve when we moved from Freshdesk to Spiceworks Help Desk. The level of customization that Spiceworks has is insane. What makes this more crazy is that it is a free product. **What do you dislike about Spiceworks Cloud Help Desk?** Nothing, we like every single thing this far and have been using it almost a year. We use the self hosted version. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We have realized much better ticket tracking and problem solving since going over to Spiceworks. ### 49. Amazing Free Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2019 **What do you like best about Spiceworks Cloud Help Desk?** Considering that Spiceworks is free, their product is solid and intuitive. **What do you dislike about Spiceworks Cloud Help Desk?** There are occasional refresh issues but they are infrequent and easily worked around. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** We are using Spiceworks as our company-wide helpdesk. It's easy on the users and the administrators. ### 50. Free Helpdesk software that works great! **Rating:** 4.5/5.0 stars **Reviewed by:** Jim M. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2018 **What do you like best about Spiceworks Cloud Help Desk?** The Spiceworks Helpdesk makes keeping up with my staff and Agent technology needs incredibly simple and handles so much of the communication for me. A request is sent to an email address I created on our domain and a ticket is created and the end user as well as several staff members are notified. Also, It is free! **What do you dislike about Spiceworks Cloud Help Desk?** There is really nothing that I do not like about this product. Support is good for a free product. **What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you?** As the sole IT support person for a company of 40 employees and 140+ Real Estate agents, Spiceworks Helpdesk allows me to stay on top of work orders that need to be completed better than a simple calendar app. ## Spiceworks Cloud Help Desk Discussions - [I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?](https://www.g2.com/discussions/remote-management) - 4 comments, 1 upvote - [What is Spiceworks Cloud Help Desk used for?](https://www.g2.com/discussions/what-is-spiceworks-cloud-help-desk-used-for) - 1 comment - [View Spiceworks Cloud Help Desk pricing details and edition comparison](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+22%3A50%3A06+-0500&secure%5Bsession_id%5D=a8c9d6d2-5fb8-457a-8f5c-b6fe2efaa09b&secure%5Btoken%5D=ef255f186061121eda113f31069049009b9977f1850fa1f232b46b2a5ad4a654&format=llm_user) ## Spiceworks Cloud Help Desk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Incident Management** - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Spiceworks Cloud Help Desk Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,285 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (950 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - 4.5/5.0 (710 reviews)