Sogolytics Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend Sogolytics for its excellent customer support, making the platform accessible even for amateurs. (2 mentions)

Users rave about the ease of use of Sogolytics, enabling effortless survey creation and participant feedback collection. (2 mentions)

Users appreciate the balance between ease of use and powerful measuring tools provided by Sogolytics for feedback collection. (2 mentions)

Users appreciate the effective feedback management of Sogolytics, facilitating meaningful insights and easy survey creation. (2 mentions)

Users value the helpful support from Sogolytics, enhancing their experience and aiding in effective data collection. (2 mentions)

Users find the report saving functionality confusing, complicating their ability to work efficiently with saved reports and filters. (1 mentions)

Users find the inadequate filtering functionality confusing, complicating the process of saving and managing reports efficiently. (1 mentions)

Users find Sogolytics to be not intuitive, requiring staff assistance to navigate effectively. (1 mentions)

Users find the survey issues challenging, especially regarding report saving and navigating saved filters. (1 mentions)

Top Pros or Advantages of Sogolytics

1. Customer Support

Users commend Sogolytics for its excellent customer support, making the platform accessible even for amateurs.

See 2 mentions

See Related User Reviews

Scrip I.

4.0/5

"Empowers Meaningful Data Collection and Analysis"

What do you like about Sogolytics?

I like Sogolytics because it balances ease of use with powerful measuring tools. It captures meaningful participant feedback and helps translate data

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Non profit use of Soglytics for program evaluation"

What do you like about Sogolytics?

The back end support of this program are awesome! I am an ametuer and they are very helpful

2. Ease of Use

Users rave about the ease of use of Sogolytics, enabling effortless survey creation and participant feedback collection.

See 2 mentions

See Related User Reviews

Scrip I.

4.0/5

"Empowers Meaningful Data Collection and Analysis"

What do you like about Sogolytics?

I like Sogolytics because it balances ease of use with powerful measuring tools. It captures meaningful participant feedback and helps translate data

Ron T.

Mid-Market (51-1000 emp.)

5.0/5

"Sogolytics is hands-down the most powerful, easy-to-use survey platform I've used"

What do you like about Sogolytics?

As a content creator for a new educational program serving our non-profit organization, I found myself needing to create a self-assessment survey for

3. Feedback

Users appreciate the balance between ease of use and powerful measuring tools provided by Sogolytics for feedback collection.

See 2 mentions

See Related User Reviews

Scrip I.

4.0/5

"Empowers Meaningful Data Collection and Analysis"

What do you like about Sogolytics?

I like Sogolytics because it balances ease of use with powerful measuring tools. It captures meaningful participant feedback and helps translate data

Ron T.

Mid-Market (51-1000 emp.)

5.0/5

"Sogolytics is hands-down the most powerful, easy-to-use survey platform I've used"

What do you like about Sogolytics?

As a content creator for a new educational program serving our non-profit organization, I found myself needing to create a self-assessment survey for

4. Feedback Management

Users appreciate the effective feedback management of Sogolytics, facilitating meaningful insights and easy survey creation.

See 2 mentions

See Related User Reviews

Scrip I.

4.0/5

"Empowers Meaningful Data Collection and Analysis"

What do you like about Sogolytics?

I like Sogolytics because it balances ease of use with powerful measuring tools. It captures meaningful participant feedback and helps translate data

Ron T.

Mid-Market (51-1000 emp.)

5.0/5

"Sogolytics is hands-down the most powerful, easy-to-use survey platform I've used"

What do you like about Sogolytics?

As a content creator for a new educational program serving our non-profit organization, I found myself needing to create a self-assessment survey for

5. Helpful

Users value the helpful support from Sogolytics, enhancing their experience and aiding in effective data collection.

See 2 mentions

See Related User Reviews

Scrip I.

4.0/5

"Empowers Meaningful Data Collection and Analysis"

What do you like about Sogolytics?

I like Sogolytics because it balances ease of use with powerful measuring tools. It captures meaningful participant feedback and helps translate data

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Non profit use of Soglytics for program evaluation"

What do you like about Sogolytics?

The back end support of this program are awesome! I am an ametuer and they are very helpful

Top Cons or Disadvantages of Sogolytics

1. Complex Usability

Users find the report saving functionality confusing, complicating their ability to work efficiently with saved reports and filters.

See 1 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Flexible and well-rounded tool for survey reporting"

What do you dislike about Sogolytics?

Some of the report saving functionality can be confusing, especially when trying to save time with prior saved reports/filters. Survey changes have be

2. Inadequate Filtering

Users find the inadequate filtering functionality confusing, complicating the process of saving and managing reports efficiently.

See 1 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Flexible and well-rounded tool for survey reporting"

What do you dislike about Sogolytics?

Some of the report saving functionality can be confusing, especially when trying to save time with prior saved reports/filters. Survey changes have be

3. Not Intuitive

Users find Sogolytics to be not intuitive, requiring staff assistance to navigate effectively.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Non profit use of Soglytics for program evaluation"

What do you dislike about Sogolytics?

The software is not super inituattive, but with the help of the staff it makes it better

4. Survey Issues

Users find the survey issues challenging, especially regarding report saving and navigating saved filters.

See 1 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Flexible and well-rounded tool for survey reporting"

What do you dislike about Sogolytics?

Some of the report saving functionality can be confusing, especially when trying to save time with prior saved reports/filters. Survey changes have be

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Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

11/30/2019

"SoGoSurvey"

4/5

What do you like best about Sogolytics?

We implemented this during our Autumn socials for head office users. Quizzes were very easy to create and great fun using. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

We be nice to have better looking templates for use or allow a lot more flexibility for customisation. Review collected by and hosted on G2.com.

Response from Sarah Miller of Sogolytics

edit

Thanks for your feedback! We're glad to hear you were able to use our quiz tool for your company's social activities. We love to hear from customers about specific template changes they recommend. Will you please send any suggestions you have to support1@sogosurvey.com? Thank you!

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

10/24/2019

"Easy to use but it has its catches"

3.5/5

What do you like best about Sogolytics?

really easy to learn the platform and get started with. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

There's alot of barriers to entry for this company, like if you just want to merge list results NOPE you need to upgrade to enterprise? Should have a more a la carte features doesn't make sense for the business model to need to talk to a rep over a survey platform, ease of use is key here. Review collected by and hosted on G2.com.

Response from Sarah Miller of Sogolytics

edit

We're glad you have found SoGoSurvey so easy to learn and use!

As we hope you can understand, it is quite challenging to determine what features to offer in which packages. We do take into account feedback from users like you, so please contact us at support1@sogosurvey.com with any additional details about your specific needs and requests.

Sarah B.

VP of Product Management

Mid-Market (51-1000 emp.)

11/21/2018

"Wonderful experience"

5/5

What do you like best about Sogolytics?

SoGo is easy to use without any training. It is intuitive and requires very little ramp up time. Their team is super helpful and is responsive. I once published a survey with an error and they walked me through how to correct the survey while it was live. It's so easy to use, we have expanded our use cases throughout the company and are now even using the assessments portion for internal testing on new product launches. I'm so happy we went with SoGo. There are a lot of vendors out there who do surveys, but SoGo truly is the best across the board. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

I can't think of anything I dislike. When they did a UI refresh, some things moved around a bit but once I made the transition, it's still very easy to use if not easier. Review collected by and hosted on G2.com.

Recommendations to others considering Sogolytics:

SoGo is top notch. You won't go wrong with them. The product is super easy to use and their people are even better. We looked five total vendors and I have no question we selected the best partner! Review collected by and hosted on G2.com.

What problems is Sogolytics solving and how is that benefiting you?

We survey prospects and new customers after the sale is either won or lost. We survey clients after implementation and training. We conduct employee surveys internally. We do market/product research surveys to gather insights for product strategy. We do internal testing to ensure our staff understand new product enhancements. Review collected by and hosted on G2.com.

Response from Sarah Miller of Sogolytics

edit

You’re the best, Sarah. Thank you for sharing details about your positive experience with our product. It means the world to us.

We love hearing from users like you who have utilized SoGoSurvey for a wide variety of organizational initiatives to optimize customer experience and employee engagement.

Thank you for being a loyal customer and for writing this fantastic review!

Loretta M.

Customer Success Manager

Internet

Enterprise (> 1000 emp.)

11/21/2018

"Great survey tool. Even better support."

4.5/5

What do you like best about Sogolytics?

Like the title says, we really impressed with their customer support who were always available on chat and would usually reply to queries within a minute or so. Their distribution is very easy too and one particular feature which we used most was the drag and drop feature while creating the survey. The tool-generated reports were not just insightful but they were actionable too. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

Well, to be honest, haven’t come across anything yet; but their mobile app could do with an upgrade! And also, maybe their offline participation. Review collected by and hosted on G2.com.

Recommendations to others considering Sogolytics:

This was the first time we conducted such type of surveys using a 3rd party tool and needless to say we were very well served, firstly by their offerings and then their support. Review collected by and hosted on G2.com.

What problems is Sogolytics solving and how is that benefiting you?

We were measuring our Customer satisfaction and the overall experience level of our customers while using the product..

SoGoSurvey helped us collect data of users along with feedback on their overall use of the product. What this did for us was highlight areas of improvement and areas where we are excelling, which in-turn helped us improve our overall Customer Experience. Review collected by and hosted on G2.com.

Response from Sarah Miller of Sogolytics

edit

Loretta,

We enjoyed reading about your appreciation of our customer service! We receive many compliments on the team's helpfulness and quick response times.

We'd love to know what you're looking for with regards to our mobile app. If you have a few minutes, will you submit your requests, either via the suggestions button in the platform help center or via email (support1@sogosurvey.com)? Regarding offline participation...we're on it!

Congratulations on your improvements to overall customer experience! We're excited to release even more features in the near future that will continue to improve upon your customer experience work.

Thank you for your time and feedback!

Alex J.

CIO

Enterprise (> 1000 emp.)

10/25/2018

"Strong reporting"

5/5

What do you like best about Sogolytics?

I have been managing surveys for my organization for a few years and relied on many survey tools before we switched to SoGoSurvey. It's has been a game changer. It saves us tons of time when it comes to designing beautiful surveys.

My biggest delight is how much control I have over the analytics and reports that I can download in PPT. I can break up data into different segments and apply filters quickly.

We also gained more control over the logical flow of the survey that allowed us to serve just the right questions to the right participants without creating multiple copies of the same survey. This has helped us really improved our response rate from our participants by over 40%.

Kudos also to their support team, Always quick and spot on. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

It does not integrate with our PHR system. That would have been great. Review collected by and hosted on G2.com.

Recommendations to others considering Sogolytics:

We have saved hours and hours of time in managing our surveys. The reports are insightful and the capabilities are huge! Just love this product. Review collected by and hosted on G2.com.

What problems is Sogolytics solving and how is that benefiting you?

We use it for multiple projects. Pre and post patient follow up survey. Employees and staff engagement and annual employee assessment. Review collected by and hosted on G2.com.

Nitin K.

VP, Research

Mid-Market (51-1000 emp.)

11/15/2018

"Easy to use and powerful"

5/5

What do you like best about Sogolytics?

You can perform the most complex of data collection and data analysis activities with ease. I am mostly point-clicking and the software does all the heavy lifting for me. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

Support for offline surveys. We work in remote villages and sometimes it's just not possible to connect to an Internet connection. Review collected by and hosted on G2.com.

Recommendations to others considering Sogolytics:

It has been one of the easiest to use survey tool so far. I have used many survey tools before and this one was a breeze. Review collected by and hosted on G2.com.

What problems is Sogolytics solving and how is that benefiting you?

Ability to collect student, staff and parents data that are spread over a large area. Ability to print a paper survey and then be able to upload all the data for analysis is amazing.

Our ability to learn quickly from our staff and parents has helped us bridge the gaps that ensure a healthy environment for learning. Review collected by and hosted on G2.com.

Response from Sarah Miller of Sogolytics

edit

Nitin, thank you for your review!

We are always happy to do the heavy lifting for you, especially given the work you are doing to foster student learning. We strive to make things as easy as possible for our users!

Speaking of, we appreciate your desire to support offline surveys. I have forwarded your offline participation feature request to the product manager. Your feedback continues to help us improve our product and the user experience.

Thanks again!

Fatima A.

Doctoral Research and Graduate Teaching

Government Relations

Small-Business (50 or fewer emp.)

3/3/2019

"Great tool for developing academic surveys"

4/5

What do you like best about Sogolytics?

SoGo is easy intuitive and can be used without prior training. I have found the team helpful in the past; quick to respond to my queries. I find the software easy to use and even after my survey has been published, I find it easy to monitor responses. I am very happy with SoGo, it does the job I need it to do; and I recommend it to anyone looking for a hassle-free way to conduct consultations. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

I can't think of anything I dislike. I have found the tool unproblematic. Review collected by and hosted on G2.com.

Response from Sarah Miller of Sogolytics

edit

Thank you, Fatima. Best of luck as you continue with your PhD research!

Gabriella V.

Insights Executive

Small-Business (50 or fewer emp.)

11/20/2018

"Easy to use, navigate and compile surveys"

4.5/5

What do you like best about Sogolytics?

I really like how painless it is to compile a survey, as well as how easy it is to monitor response rates.

I like that you are able to send out test invitations, so that you are able to check that the survey works as it should and you are better able to understand what the respondents see and experience.

I find the process of exporting the data from the portal onto Excel very seamless. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

I find where some of the functions and sections are placed is not intuitive, and so takes time to find where they are. I also find it difficult to find where the response rates are.

When compiling a survey, it is very difficult and finicky to move between the pages you have created, as well as move questions from one page to another. Review collected by and hosted on G2.com.

Recommendations to others considering Sogolytics:

I would recommend it to others due it being easy to use and once you get the hang of where everything is, you are able to compile surveys really quickly and painlessly. Review collected by and hosted on G2.com.

What problems is Sogolytics solving and how is that benefiting you?

As a consultant, we have to compile many surveys in order to better understand the organisations we work for, as well as understanding their staff's current concerns, opinions and views. It is also invaluable to the companies we work for that they understand their customers, in terms of their likes, dislikes, lifestyle and theirs views on the products and/or services provided by the company.. So, the ability to compile and conduct surveys ourselves is invaluable. Review collected by and hosted on G2.com.

Meaghan I.

Marketing & Business Development Coordinator

Small-Business (50 or fewer emp.)

11/20/2018

"Small business experience with SoGoSurvey"

4.5/5

What do you like best about Sogolytics?

Ease of set up, use, and re-use, in addition to value. We use this survey for a monthly customer service survey sent to a moderate (50-100) respondents. Of all the survey sites I tested, it had the greatest range of features comparable to its value, as well as the best track record for email delivery, especially compared to some of the more well-known survey sites. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

Some of the interface is a little wonky, the UI design isn't super slick, and some functions (particularly reporting) feel buried layers deep in menus and sub-pages. Still, any time I've ever had an issue with these things, their customer service has responded in less than 24 hours. Review collected by and hosted on G2.com.

Recommendations to others considering Sogolytics:

Honestly the best value for money of the survey software I considered and tested. Genuinely good customer service. Requires a bit of fiddling to set up, but customer service is responsive to questions. Review collected by and hosted on G2.com.

What problems is Sogolytics solving and how is that benefiting you?

My problem, as mentioned above, was reliably tracking monthly customer service reviews, and making sure respondents were getting them. And we've done that. We have sent 500+ surveys (give or take), and received 150 or so back. We now have a selection of monthly reports on customer feedback, and the ability to see that our issues (or process breakdowns) are being fixed over time. Review collected by and hosted on G2.com.

Verified User in Government Administration

Enterprise (> 1000 emp.)

11/20/2018

"Best Survey Software We've Used"

5/5

What do you like best about Sogolytics?

The display logic and question branching features are essential to our needs. Combined with the large range of question types, it makes virtually anything within reach for us. Review collected by and hosted on G2.com.

What do you dislike about Sogolytics?

The way you access current surveys is difficult. The former way was much easier. I think it's sometimes hard with browser differences to get the lightbox that shows the survey list to show. I also wish SoGoSurvey was able to integrate with Smartsheet somehow for reporting. Review collected by and hosted on G2.com.

Recommendations to others considering Sogolytics:

SoGoSurvey has helped us in HR more than we could have realized. I strongly recommend it now to all individuals working in HR to bring on for their department as a vital resource in establishing and maintaining a competitive advantage through your workforce. If you are using SoGoSurvey, just dive in. There's so much to do and learn within the software that you'll find new features every day that drastically improve what you're able to use it for. This year we did our entire Open Enrollment for employee benefits through the survey system and had the most successful year yet. Through display logic we were able to customize each user's experience and tailor the survey to meet their needs and present them with the unique documents they needed to make their benefit elections. Review collected by and hosted on G2.com.

What problems is Sogolytics solving and how is that benefiting you?

We use SoGoSurveys for online reporting for internal misconduct, employee exit interviews, event registration, benefit enrollment, and much more. SoGoSurveys allows us to virtually interact with our employees on their time and collect needed data. Review collected by and hosted on G2.com.