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SMSEagle Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the exceptional customer support from SMSEagle, providing prompt and professional assistance with technical issues. (2 mentions)
Users value the easy integration features of SMSEagle, enabling smooth connectivity with various systems effortlessly. (1 mentions)
Users praise the exceptional helpfulness of SMSEagle's technical support, ensuring a smooth setup experience. (1 mentions)
Users value the easy integration capabilities of SMSEagle, benefiting from seamless connections with various systems. (1 mentions)
Users value the high reliability of SMSEagle for sending and receiving messages with stable performance and robust hardware. (1 mentions)
Users note the higher cost of SMSEagle compared to cloud-based SMS services, impacting budget considerations. (1 mentions)
Users notice a lack of insufficient tutorials for SMSEagle, making it challenging to access necessary setup information. (1 mentions)
Users find the update issues challenging, as they require responsibility for maintenance and management. (1 mentions)

Top Pros or Advantages of SMSEagle

Top Cons or Disadvantages of SMSEagle

SMSEagle Reviews (8)

Reviews

SMSEagle Reviews (8)

4.9
8 reviews
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Verified User in Food Production
IF
Verified User in Food Production
Mid-Market (51-1000 emp.)
"SMSEagle: Simple Self-Hosted SMS With Lightning-Fast, Helpful Support"
5/5
What do you like best about SMSEagle?

Self hosting SMS without any thirdparty involvement. Simple software that still lets you do whatever you want. Support answers within minutes with very detailed answers and are eager to help. Good prices for both hardware and support package, with long-ish device support. No brainer for SMBs with IT departments to go for SMSEagle. Review collected by and hosted on G2.com.

What do you dislike about SMSEagle?

Nothing comes to mind. You need an IT department or techincal competent person to use it, but that is expected. Review collected by and hosted on G2.com.

BK
Bartosz K.
Network Administrator
Mid-Market (51-1000 emp.)
"SmsEagle"
4.5/5
What do you like best about SMSEagle?

The system offers high reliability for both sending and receiving SMS and MMS messages. Integration with different systems is straightforward, thanks to the available API and pre-built plugins. Running the solution on-premise enhances data security and provides complete control. The hardware is robust and delivers stable performance, even when used in industrial settings. Review collected by and hosted on G2.com.

What do you dislike about SMSEagle?

Higher cost compared to cloud-based SMS services.

Requires a SIM card and local infrastructure setup.

Updates and maintenance are the user’s responsibility. Review collected by and hosted on G2.com.

RJ
Rali J.
Network Engineer
Enterprise (> 1000 emp.)
"Quick and Informative Support"
5/5
What do you like best about SMSEagle?

We had an error code. Requested support and they pointed exactly what the issue was (Our file system was at 100%) and what needed to be done to make it work again quite promptly. Review collected by and hosted on G2.com.

What do you dislike about SMSEagle?

Would be good to have the starting guide handy online. We did not have root access to our system until we found the pamphlet that had that information. Review collected by and hosted on G2.com.

PS
Petr S.
Owner
Small-Business (50 or fewer emp.)
"Support functions and procedure"
5/5
What do you like best about SMSEagle?

After purchasing the MHD 8100 product, where we needed to change the SMPP protocol parameters for sending SMS, technical support was 100% willing to help us. We made the change according to the detailed support description in the system scripts. All absolutely professional with utmost helpfulness. I can only highly recommend Review collected by and hosted on G2.com.

What do you dislike about SMSEagle?

I didn't find anything with the MHD8100 everything works Review collected by and hosted on G2.com.

OF
Oliver F.
Enterprise (> 1000 emp.)
"The Support is one of the best i dealt with"
5/5
What do you like best about SMSEagle?

We use SMSEagle Appliances for many years now, and whenever we encountered a question or an issue, the Support always was very quick and helpful. The SMSEagle Web GUI covers most of our configuration needs. When you are a Linux guy, you can use the Command Line and also implement things like ACME for certificates etc. Installation effort is minimal, configure IP address, insert SIM card and you are set. We send ~1000 messages each day using HTTPS API and we have 2 Devices with each 2 modems. Review collected by and hosted on G2.com.

What do you dislike about SMSEagle?

The price tag of the device might be a bit high at first sight, but you get a really nice product and excellent Customer Service. But keep in mind that cheaper solutions might be less reliable. Review collected by and hosted on G2.com.

CS
Clemens S.
it consultant
Mid-Market (51-1000 emp.)
"outstandig product and support!"
5/5
What do you like best about SMSEagle?

outstandig product with a lot of functions and constantly advancement. incredible fast and capable support! definitely a recommendation! easy to use and implement and integrate! Review collected by and hosted on G2.com.

What do you dislike about SMSEagle?

there is nothing what I don't like about Review collected by and hosted on G2.com.

GB
Gerrit B.
Teamlead Unix/Network
Enterprise (> 1000 emp.)
"Top Support"
5/5
What do you like best about SMSEagle?

The SMS-GW are working great without any issues. Good functionality and excellent, kind Support. Review collected by and hosted on G2.com.

What do you dislike about SMSEagle?

Nothing i can remember. All features i need are included. Review collected by and hosted on G2.com.

GH
Gareth H.
Mid-Market (51-1000 emp.)
"Quality Devices, Good Support"
4.5/5
What do you like best about SMSEagle?

A lot more features than expected, Had an issue on setup resolved by support in the same afternoon. Review collected by and hosted on G2.com.

What do you dislike about SMSEagle?

None so far, it does the job purchased for and some added extra's Review collected by and hosted on G2.com.