--- title: Eyerys Reviews meta\_title: 'Eyerys Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 23 reviews by the users' company size, role or industry to find out how Eyerys works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 23 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Eyerys Reviews & Product Details SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments. * * * Seller [Smoke CI](https://www.g2.com/sellers/smoke-ci) Discussions [Eyerys Community](https://www.g2.com/products/smoke-ci-eyerys/discuss) Languages Supported Afrikaans, Arabic, German, English, French, Portuguese, Spanish, Chinese (Simplified) Overview by Sarah Lubbe Show More ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ View All Alternatives ](https://www.g2.com/products/smoke-ci-eyerys/competitors/alternatives) ## User Insights Average based on 23 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Mid-Market (51-1000 emp.) 10/20/2022 "Very Good Support" 5/5 What do you like best about Eyerys? Readily available Reports, Easy to use system. Review collected by and hosted on G2.com. What do you dislike about Eyerys? Nothing. For us the system is good enough for what we use it for. Review collected by and hosted on G2.com. What problems is Eyerys solving and how is that benefiting you? Getting customers feedback on how we service them, which helps us improve. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 8/25/2022 "Easy for any Company to manage their own Services" 5/5 What do you like best about Eyerys? That I am in control and can setup and manage almost everything. Review collected by and hosted on G2.com. What do you dislike about Eyerys? There are some area where refinement is needed. Review collected by and hosted on G2.com. What problems is Eyerys solving and how is that benefiting you? Customer insights and resolving problems as quickly as possible. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Design") ID Verified User in Design Small-Business (50 or fewer emp.) 8/23/2022 "Providing useful information about target audiences" 5/5 What do you like best about Eyerys? Reports that are easy to understand The ability to generate reports easily User-friendly interface Review collected by and hosted on G2.com. What do you dislike about Eyerys? Increasing the flexibility of report cusomization Review collected by and hosted on G2.com. What problems is Eyerys solving and how is that benefiting you? Providing accurate information on customer satisfaction in a challenging environment Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/smoke-ci-eyerys/pricing) ##### ##### Eyerys Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) [ View More Features ](https://www.g2.com/products/smoke-ci-eyerys/features) ##### Categories on G2 [Experience Management](https://www.g2.com/categories/experience-management)[Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) ##### Explore More [Top AI meeting transcription tools for business use](https://www.g2.com/discussions/what-are-the-top-ai-meeting-transcription-tools-for-business-use)[What are the most reliable managed mobility services platforms based on reviews from long-term enterprise users?](https://www.g2.com/discussions/what-are-the-most-reliable-managed-mobility-services-platforms-based-on-reviews-from-long-term-enterprise-users%20)[Top client onboarding platforms with analytics dashboards](https://www.g2.com/discussions/top-client-onboarding-platforms-with-analytics-dashboards) [What solution integrates network management with ITSM tools?](https://www.g2.com/discussions/what-solution-integrates-network-management-with-itsm-tools)[What is the top-rated presentation software for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-presentation-software-for-enterprises)[Which encryption software prevents accidental unencrypted data transmission and sensitive information leakage incidents?](https://www.g2.com/discussions/which-encryption-software-prevents-accidental-unencrypted-data-transmission-and-sensitive-information-leakage-incidents) [Show MoreShow Less](javascript:void(0);)