--- title: Eyerys Reviews meta\_title: 'Eyerys Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 23 reviews by the users' company size, role or industry to find out how Eyerys works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 23 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Eyerys Reviews & Product Details SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments. * * * Seller [Smoke CI](https://www.g2.com/sellers/smoke-ci) Discussions [Eyerys Community](https://www.g2.com/products/smoke-ci-eyerys/discuss) Languages Supported Afrikaans, Arabic, German, English, French, Portuguese, Spanish, Chinese (Simplified) Overview by Sarah Lubbe Show More ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ View All Alternatives ](https://www.g2.com/products/smoke-ci-eyerys/competitors/alternatives) ## User Insights Average based on 23 real user reviews. [Log in to unlock pricing and user insights](/login) HB Halima B. Manager Enterprise (\> 1000 emp.) 11/17/2022 "Porfessional service" 4.5/5 What do you like best about Eyerys? The flexibility to meet client requirements Review collected by and hosted on G2.com. What do you dislike about Eyerys? NA - there is nothing that I dislike The system works well. Review collected by and hosted on G2.com. What problems is Eyerys solving and how is that benefiting you? Understanding what challenges our clients experience and how this can be improved on Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CM Chanel M. Business Analyst Mid-Market (51-1000 emp.) 8/31/2022 "Eyerys - Smoke VOC platform" 5/5 What do you like best about Eyerys? Eyerys usability and user experience is a 10/10 , it is an absolute powerful system to use for VOC Customer Insights. Review collected by and hosted on G2.com. What do you dislike about Eyerys? Having to manually set widgets, preset widgets would be really helpful. Review collected by and hosted on G2.com. What problems is Eyerys solving and how is that benefiting you? Eyerys has helped us make our Customers' voices heard and has also enable us to turn our detractors into promoters by using the escalation case management tool. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic NC nolan c. Specialist:Insights Enterprise (\> 1000 emp.) 8/29/2022 "Excellent team sitting behind this product" 5/5 What do you like best about Eyerys? Easy to use application, fast turnaround times and most importantly their level of engagement and ongoing support Review collected by and hosted on G2.com. What do you dislike about Eyerys? in recent years none, Smoke proactively seeks client engagement to ensure that they deliver the product we seek Review collected by and hosted on G2.com. What problems is Eyerys solving and how is that benefiting you? As we strive to improve on customer service in every aspect, Eyerys serve as a VOC enablement tool Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 11/1/2022 "Eyerys sytem review" 4.5/5 What do you like best about Eyerys? The system is complicated at first to setup, but once done the information is very helpful. Review collected by and hosted on G2.com. What do you dislike about Eyerys? At first, the system is a bit complicated to setup and understand. Review collected by and hosted on G2.com. What problems is Eyerys solving and how is that benefiting you? We receive survey resulst sent to clients with provides great insight into client satisfaction. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DD Duncan D. Data Analyst Enterprise (\> 1000 emp.) 8/23/2022 "Eyerys is easy to use and a valuable tool to gain insights on our Client feedback." 5/5 What do you like best about Eyerys? easy to use and valuable data and information received from clients to help make informed decisions Review collected by and hosted on G2.com. What do you dislike about Eyerys? Managing business rules requires some skill and knowledge Review collected by and hosted on G2.com. What problems is Eyerys solving and how is that benefiting you? client insights into challenges in our business so we can resolve these Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MW Matt W. Head of Customer Insight Enterprise (\> 1000 emp.) 8/22/2022 "Delivered exactly what we needed" 4.5/5 What do you like best about Eyerys? The product was exactly as described and we were able to match our needs to the product really well Review collected by and hosted on G2.com. What do you dislike about Eyerys? Maybe a little low-tech but that is exactly what we needed Review collected by and hosted on G2.com. What problems is Eyerys solving and how is that benefiting you? Accessing robust data about our service Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AA Alex A. Principle Business Unit Head CX BPS 8/23/2022 "Awesome experience" 4.5/5 What do you like best about Eyerys? The real-time data that is provided to the managers. Managers can dive into their scores and their agents to get a better understanding of performance. Review collected by and hosted on G2.com. What do you dislike about Eyerys? The dashboards on the page are sometimes difficult to align. I have a number of dashboards which sometimes makes it difficult to view. Review collected by and hosted on G2.com. What problems is Eyerys solving and how is that benefiting you? Eyerys is pushing real-time data to our managers helping them understand what customer experience we are creating allowing them to better manage their teams Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 10/27/2022 "Great" 5/5 What do you like best about Eyerys? Helpfulness and continued innovation , new ideas Review collected by and hosted on G2.com. What do you dislike about Eyerys? Some manual reporting could be automated Review collected by and hosted on G2.com. What problems is Eyerys solving and how is that benefiting you? ... Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic FB Faizal B. Head of Service Delivery Management 9/5/2022 "Customer Experience Surveys" 5/5 What do you like best about Eyerys? Eyerys has a super friendly user interface and useful widgets. Review collected by and hosted on G2.com. What do you dislike about Eyerys? There isn't anything that I dislike about the Eyerys platform. Review collected by and hosted on G2.com. What problems is Eyerys solving and how is that benefiting you? Eyerys provides automated customer surveys via multiple channels and informative reports on CSAT and NPS. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 11/11/2022 "The tool is effective" 4.5/5 What do you like best about Eyerys? Easy to use Detailed Reporting Provides insights into better customer service Review collected by and hosted on G2.com. What do you dislike about Eyerys? A sentiment tool within the current tool would provide an even better customer experience Review collected by and hosted on G2.com. What problems is Eyerys solving and how is that benefiting you? Understanding our customer needs Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/smoke-ci-eyerys/pricing) ##### ##### Eyerys Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) [ View More Features ](https://www.g2.com/products/smoke-ci-eyerys/features) ##### Categories on G2 [Experience Management](https://www.g2.com/categories/experience-management)[Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) ##### Explore More [Which AI operations assistant offers the best integration options?](https://www.g2.com/discussions/which-ai-operation-assistant-offers-the-best-integration-options)[What platform provides the best analytics for incident trends?](https://www.g2.com/discussions/what-platform-provides-the-best-analytics-for-incident-trends)[Leading VoIP services for medium-sized enterprises](https://www.g2.com/discussions/leading-voip-services-for-medium-sized-enterprises) [Best customer service software for my tech company](https://www.g2.com/discussions/what-s-the-best-customer-service-software-for-my-tech-company)[Which 3D rendering software is best for animation studios that need fast render times and reliable support without a pipeline built around a single expensive tool?](https://www.g2.com/discussions/which-3d-rendering-software-is-best-for-animation-studios-that-need-fast-render-times-and-reliable-support-without-a-pipeline-built-around-a-single-expensive-tool)[Best platform for mobile-friendly online sales](https://www.g2.com/discussions/best-platform-for-mobile-friendly-online-sales) [Show MoreShow Less](javascript:void(0);)