Simpro Reviews (449)

Reviews

Simpro Reviews (449)

4.2
449 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the software for its user-friendly interface and comprehensive functionality, which streamline operations from quoting to invoicing. Many appreciate how it integrates various business processes into one platform, enhancing efficiency and productivity. However, some users note that the mobile app can be clunky at times, impacting the overall experience.

Pros & Cons

Generated from real user reviews
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Travis R.
TR
Travis R.
Mid-Market (51-1000 emp.)
"Essential for Dispatch, Lacks CRM Integration"
5/5
What do you like best about Simpro?

I really like the user interface of Simpro, which is really good. Their new AI function called Lightning has proven to be really useful. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

It doesn't really have a customer relations management function, so we've had to buy a separate CRM because it's not designed or used for that. Review collected by and hosted on G2.com.

JC
Jaimee C.
Office Manager
Small-Business (50 or fewer emp.)
"Easy to Use, Even Better with the Lighting Feature"
4.5/5
What do you like best about Simpro?

Easy to use especially now that we have the Lighting Feature Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Can be slow at times - but that may be our internet Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Simpro was a overall good experience, but we had to move away."
3/5
What do you like best about Simpro?

It did a lot of things good enough but our use case struggled to utilize it in a way that made sense. We needed more administrative functions that simpro was not able to perform regarding scheduling and time keeping. The reporting was very useful once setup properly. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

The ui stayed the same during the time we used the software, once you understand it and train others to understand it, it can be as efficient as possible. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

Hello,

Thank you for sharing your feedback on Simpro. We're pleased to hear that you appreciate having a single platform to meet your organizational needs, replacing the reliance on multiple Excel and Word documents.

Your positive comments about our ongoing updates and our commitment to listening to user feedback are greatly appreciated. We are indeed dedicated to continually enhancing our platform based on user input.

We also acknowledge your concerns regarding the UI and user experience. We are actively working to improve the UI and make the user experience more intuitive. In fact, we have recently invested in advanced tools to analyze user interactions and identify areas within Simpro where we can streamline the user experience, reducing the number of steps and improving the overall design.

It's great to know that Simpro is helping you consolidate your information into a single hub, streamlining your operations and enhancing efficiency. If you have any more feedback or suggestions, please feel free to reach out. Your input helps us make Simpro an even better tool for your business.

Best regards,

Simpro

Verified User in Security and Investigations
ES
Verified User in Security and Investigations
Small-Business (50 or fewer emp.)
"All-in-One Operational Dashboard That Does Everything We Need (and More)"
5/5
What do you like best about Simpro?

It is a full operational dashboard for our business, Everything in one place. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

There are a few extra steps to most daily tasks. a learning curve. But in the end, it does what we need plus more. The extra steps all make sense in the end. Review collected by and hosted on G2.com.

ZM
Zachary M.
"Incredibly User-Friendly with Stellar Support"
5/5
What do you like best about Simpro?

I find Simpro incredibly easy to use with its user-friendly interface, which lowers the barrier for our less tech-savvy employees but still offers a rich feature set for those wanting to explore deeper. The customer support is quick to respond and their solutions are always comprehensive. I also like how Simpro is customizable, allowing us to tailor aspects of the program to align with our existing workflows. Additionally, I appreciate how new features are implemented effectively, enhancing our use of the software. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

The biggest issue with Simpro for us is that we didn't implement it sooner, and the onboarding process was difficult as our previous software did not allow for the proper migration of essential data. Review collected by and hosted on G2.com.

Evan M.
EM
Evan M.
opperations manager
Small-Business (50 or fewer emp.)
"One Platform from Lead to Invoice—Smooth and Efficient"
4.5/5
What do you like best about Simpro?

I love having a single platform that takes me from lead to invoice. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

It can feel a bit daunting when you first get started. Review collected by and hosted on G2.com.

Melanie A.
MA
Melanie A.
Director
Small-Business (50 or fewer emp.)
"Just Ask AI Is an Amazing New Addition to simPRO"
4/5
What do you like best about Simpro?

The new just ask Ai is 100% absolutely amazing brand-new effective Technology well done simPRO Review collected by and hosted on G2.com.

What do you dislike about Simpro?

The cost and the Constant price increases with very little notification time and very high increases sometimes eight times CPI Review collected by and hosted on G2.com.

Leon W.
LW
Leon W.
Warehouse Manager
Small-Business (50 or fewer emp.)
"Great Multi-Interface Navigation, but Task Support Could Be Stronger"
3.5/5
What do you like best about Simpro?

I like being able to navigate across multiple interfaces at the same time. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

I feel there isn’t enough support for the tasks I have trouble with. Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing
AE
Verified User in Electrical/Electronic Manufacturing
Small-Business (50 or fewer emp.)
"Has gotten better over time"
3.5/5
What do you like best about Simpro?

Simpro has improved their system reliability, still has a few bugs, but works a lot better than it used to. The cost is ridiculous though. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Cost is out of hand. Adding additional user licenses never works and often glitches out just sitting there loading or requires logging out and back in again to fix Review collected by and hosted on G2.com.

Response from simPRO of Simpro

Hi there,

Thank you so much for leaving this review! We are thrilled to hear simPRO is working well for your business, and providing an all-in-one solution. We look forward to continue improving the software and supporting your company.

Shrey S.
SS
Shrey S.
Elctronics Engineer
Small-Business (50 or fewer emp.)
"Streamlined Efficiency for Business Management"
5/5
What do you like best about Simpro?

Its user-friendly interface and comprehensive functionality, it enhances efficiency and productivity. Review collected by and hosted on G2.com.

What do you dislike about Simpro?

Less opportiunities for modification and customization. Review collected by and hosted on G2.com.

Response from Simpro Marketing of Simpro

Hi Shrey,

Thank you for your great review! We're thrilled to hear that you find Simpro's user-friendly interface and comprehensive functionality to be a game-changer for enhancing efficiency and productivity.

We appreciate your feedback about modification and customisation. Rest assured, we're continuously working to improve our software. If there are specific examples of what you would like to see added to the roadmap, please add them to the Ideas Portal (you will find a link under the ? symbol on your Simpro toolbar).

If you ever need further assistance, please don't hesitate to reach out.

Regards,

Simpro