Simplesat Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the kind and responsive customer support of Simplesat, enhancing their overall experience and satisfaction. (13 mentions)

Users value the ease of use of Simplesat, appreciating its intuitive design and straightforward setup process. (12 mentions)

Users find the easy setup of Simplesat impressive, enabling quick integration and immediate customer feedback. (9 mentions)

Users appreciate the customization options in Simplesat, finding the survey creation process intuitive and tailored to their needs. (8 mentions)

Users appreciate the easy integrations of Simplesat, facilitating effortless survey deployment across various systems. (7 mentions)

Users note that Simplesat's pricing has become expensive compared to competitors, diminishing its previous value advantage. (2 mentions)

Users experience integration issues with Simplesat, facing frequent disconnects that disrupt their workflow. (2 mentions)

Users feel the survey customization options are limited, hindering their ability to gather specific feedback effectively. (2 mentions)

Users find the complex usability of Simplesat challenging, making setup less straightforward than desired. (1 mentions)

Users experience connection issues with Simplesat, leading to disruptions and inefficiencies during their workflow. (1 mentions)

5 Pros or Advantages of Simplesat

1. Customer Support

Users appreciate the kind and responsive customer support of Simplesat, enhancing their overall experience and satisfaction.

See 13 mentions

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Jamie Y.

Mid-Market (51-1000 emp.)

5.0/5

"Simple, Intuitive, and Backed by Awesome Support"

What do you like about Simplesat?

Lives up to the name. Simple, intuitive, and does everything we need it to and them some. Plus, their support team is awesome (shout out to Pete!)

Sunil G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"

What do you like about Simplesat?

Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is

2. Ease of Use

Users value the ease of use of Simplesat, appreciating its intuitive design and straightforward setup process.

See 12 mentions

See Related User Reviews

Sandra S.

5.0/5

"Effortlessly Enhances Ticket Feedback"

What do you like about Simplesat?

I like Simplesat's ease of use. The reporting feature is valuable as it helps us find ways to improve. The initial setup was easy, and I'd give a 10 o

Jamie Y.

Mid-Market (51-1000 emp.)

5.0/5

"Simple, Intuitive, and Backed by Awesome Support"

What do you like about Simplesat?

Lives up to the name. Simple, intuitive, and does everything we need it to and them some. Plus, their support team is awesome (shout out to Pete!)

3. Easy Setup

Users find the easy setup of Simplesat impressive, enabling quick integration and immediate customer feedback.

See 9 mentions

See Related User Reviews

Sandra S.

5.0/5

"Effortlessly Enhances Ticket Feedback"

What do you like about Simplesat?

I like Simplesat's ease of use. The reporting feature is valuable as it helps us find ways to improve. The initial setup was easy, and I'd give a 10 o

Sunil G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"

What do you like about Simplesat?

Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is

4. Survey Creation

Users appreciate the customization options in Simplesat, finding the survey creation process intuitive and tailored to their needs.

See 8 mentions

See Related User Reviews

Sunil G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"

What do you like about Simplesat?

Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is

Mark H.

4.5/5

"Seamless Platform, Responsive Support"

What do you like about Simplesat?

I find Simplesat seamless and effective for its use case, particularly in collecting customer feedback. The ability to send surveys via a link is a gr

5. Easy Integrations

Users appreciate the easy integrations of Simplesat, facilitating effortless survey deployment across various systems.

See 7 mentions

See Related User Reviews

Sunil G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"

What do you like about Simplesat?

Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is

Verified User

4.5/5

"User-Friendly and Comprehensive Feedback Management"

What do you like about Simplesat?

I love how Simplesat is so easy to use! The platform is user-friendly and adapts to the necessities, allowing me to go through everything without gett

5 Cons or Disadvantages of Simplesat

1. Expensive

Users note that Simplesat's pricing has become expensive compared to competitors, diminishing its previous value advantage.

See 2 mentions

See Related User Reviews

Geoff C.

Small-Business (50 or fewer emp.)

4.0/5

"Great csat platform that integrates nicely with Connectwise"

What do you dislike about Simplesat?

Simplesat used to be the best deal out there, but pricing was recently increased to match competitors so price is no longer an advantage that it has.

Nick M.

Small-Business (50 or fewer emp.)

5.0/5

"Great, easy to use platform"

What do you dislike about Simplesat?

The fact we have to upgrade our tier for SSO functionality

2. Integration Issues

Users experience integration issues with Simplesat, facing frequent disconnects that disrupt their workflow.

See 2 mentions

See Related User Reviews

Rainel M.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Feedback Collection and Data Integration"

What do you dislike about Simplesat?

I find the integration with other platforms, like Zendesk, problematic. It isn't seamless, as the integration sometimes disconnects, requiring me to l

Efrat B.

Mid-Market (51-1000 emp.)

4.5/5

"Technical Support Operations"

What do you dislike about Simplesat?

There are numerous issues with the Integration again and again

3. Survey Issues

Users feel the survey customization options are limited, hindering their ability to gather specific feedback effectively.

See 2 mentions

See Related User Reviews

Mark H.

4.5/5

"Seamless Platform, Responsive Support"

What do you dislike about Simplesat?

The survey feature could be more customizable. I think the feature can be rigid when you are trying to get more specific feedback. I should be able to

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Very user friendly!"

What do you dislike about Simplesat?

I find it strange that the branding you configure doesn’t automatically apply to your survey templates.

4. Complex Usability

Users find the complex usability of Simplesat challenging, making setup less straightforward than desired.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Easy and fast to use"

What do you dislike about Simplesat?

Can be hard to make the setup as you like, and not always straightforward

5. Connection Issues

Users experience connection issues with Simplesat, leading to disruptions and inefficiencies during their workflow.

See 1 mentions

See Related User Reviews

Rainel M.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Feedback Collection and Data Integration"

What do you dislike about Simplesat?

I find the integration with other platforms, like Zendesk, problematic. It isn't seamless, as the integration sometimes disconnects, requiring me to l

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Devin K.

Director Of Operations

Small-Business (50 or fewer emp.)

5/12/2022

"Super simple and super effective Survey Tool!"

5/5

What do you like best about Simplesat?

Makes setting up a survey easy and fun! Results speak for themselves. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

It may be too simple and not provide additional options for customization but it was more than enough for us. Review collected by and hosted on G2.com.

Response from Hannah Logan of Simplesat

edit

Hi, Devin!

Thank you for this candid feedback! Thank you for your feedback! It's good to know that we're able to help you collect insightful customer feedback. 🙂

We'd be interested to know what specific customization you're looking for. Some options aren't available through the front end but can be configured from the back end.

Feel free to reach out at support@simplesat.io if you have any questions. Thanks again! 😉

Maddie M.

Manager

Mid-Market (51-1000 emp.)

11/29/2021

"Very easy to use and integrate with our systems."

4.5/5

What do you like best about Simplesat?

We are able to publish the reviews onto our website, so customers have a real-time view of what other customers are experiencing. It also helps boost morale for people who are named in surveys. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

The emails seem to be a bit glitchy. I get three emails for the same survey, it shows up as only one survey in the system but it still clogs my emails a bit and gives me a mini heart attack when I see three emails for negative surveys, but they end up being for the same survey. Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

It's easy to use with a good support team. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Customers are able to leave feedback after we close out cases with them, this has allowed us to catch bugs or issues we weren't aware of previously when people mention them in their surveys. Review collected by and hosted on G2.com.

Response from Hannah Logan of Simplesat

edit

Hi, Maddie!

I know we're a few months late but thank you for your feedback! We are glad that you appreciate our support team.

About the multiple response email notifications, this might be due to the customer resubmitting the survey. Feel free to send us an email if this is still happening so that we can investigate. Thanks again! 🙂

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/1/2022

"Simple and easy to use"

4.5/5

What do you like best about Simplesat?

I really like that SimpleSat has a variety of different types of surveys (NPS, CSAT). I also love the visuals including graphs over time. Lastly, the integrations with tools such as Intercom make it easy to distribute. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Simplesat should allow the user to configure the moving average. In my opinion, a 90 day moving average is not reflective of the changes we constantly make on the app and the improvements often don't show in the 90 day moving average because it lags. Review collected by and hosted on G2.com.

Laura B.

Small-Business (50 or fewer emp.)

10/20/2021

"Simplesat Was a Game Changer for Our Company"

5/5

What do you like best about Simplesat?

Simplesat is exactly how their name sounds, SIMPLE. A quick click on a smiley face, and the client gets to tell us how we are doing without the burden of a long survey, and we love the fact that more clients tend to send surveys because of the ease of sending them. We also like the easy customizations for surveys and the ability to make them our own. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Our clients have complained about not being able to easily redo their submission if they accidentally click on the wrong smiley face or change their minds later. This is frustrating for us as well since it hurts our overall ratings. Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

Before Simplesat, we didn't know if a client was unhappy or a technician was not performing well unless it was already a significant problem. Simplesat allows us to prevent substantial issues from happening and to train our technicians when we see areas of weakness. We also found a new way to reward our technicians with great reviews, and this has helped morale and the development of team culture. Review collected by and hosted on G2.com.

Response from Hannah Logan of Simplesat

edit

Hey Laura!

Wow! Great to know we made an impact on your company. 🥳

This may be a little late. 😅 Customers can rectify the previous rating that they've submitted by clicking the same survey link that they've received. Simplesat users who have access to edit the feedback can also change the rating value. You can learn more about this here: https://help.simplesat.io/en/articles/3800053-change-the-rating-or-the-team-member-associated-with-the-response.

Just let us know if you have any questions. We're always here to help! 😉

Eniko S.

Senior Customer Relationship Agent

Mid-Market (51-1000 emp.)

12/15/2021

"Integrated in Zendesk, Perfect way to measure CSAT"

4/5

What do you like best about Simplesat?

When it comes to measuring the quality of service provided via email, phone, or text the SimpleSat tool has delivered what was expected. The feedback received allows us to improve not only the communication, empathy but the customer service policies as well. It also allows us to reach out to the customer again to provide a better solution. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

The filters are not perfect, when more than 3 are used they often don't work. For more complex and accurate insight we often find we need to export the data and analyze it in Excel. Review collected by and hosted on G2.com.

Response from Hannah Logan of Simplesat

edit

Hey Eniko!

Thank you for your candid feedback. 😊

Regarding the report filters, we did identify the root cause of this and were able to implement a fix. You can now use multiple filters when analyzing the data.

Thanks again, and please don't hesitate to let us know if you have any questions or any feature ideas. We're all ears! 👂🏼

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/22/2022

"Great tool for tracking client satisfaction"

4.5/5

What do you like best about Simplesat?

The ability to easily integrate with a variety of services. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Some of the integrations are a little lacking, but they are improving and adding new ones at a quick pace. Review collected by and hosted on G2.com.

Response from Hannah Logan of Simplesat

edit

Hey there! Thank you for your candid feedback! It's been a pleasure to serve you so far! 😊

Regarding the integrations, some of our newly released integrations are still work-in-progress. We're open to hearing ideas and suggestions on how we can improve those features. Feel free to send us an email at support@simplesat.io. Thank you again, and looking forward to learning from you. 🙏

Joshua C.

Vice President of Technical Operations

Small-Business (50 or fewer emp.)

4/20/2022

"Great Product"

5/5

What do you like best about Simplesat?

I like how customizable the surveys are. It's also very reliable, we have been using SimpleSAT for the past few years with no issues. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I really do not have any dislikes. SimpleSAT does everything we need it to do. Review collected by and hosted on G2.com.

Response from Meg de Leon of Simplesat

edit

Hey, Joshua! Thank you so much for this awesome feedback! It has been a pleasure to serve you so far. If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them!

Vanessa J.

Coordinadora de Inbound Sales

Small-Business (50 or fewer emp.)

11/30/2021

"Simplesat to know the satisfaction of my clients"

5/5

What do you like best about Simplesat?

What I like the most about Simplesat is that it is very intuitive which is easy to use, it uses the standardized method of NPS to know customer satisfaction. In addition, it provides the review of results in a very practical and understandable way. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

That when sending the survey by "Embed" it does not allow setting the initial question as mandatory, therefore we receive anonymous responses. I would like that this can be improved since it is important to know from which client that answer comes. Review collected by and hosted on G2.com.

Response from Hannah Logan of Simplesat

edit

Hi, Vanessa!

We may be a little late, but we highly appreciate your feedback. Glad that you find our system very practical and intuitive.

It's now possible to make the question card that asks for the respondent's name and email as a required question. You can learn more about this from here: https://help.simplesat.io/en/articles/4893545-customer-information-question

Feel free to reach out if you have any questions or feature ideas that you'd like to share. As always, we're all ears! 🙂

Jimin K.

Director of Global Support

Mid-Market (51-1000 emp.)

4/29/2022

"Awesome CSAT and NPS platform"

5/5

What do you like best about Simplesat?

Super intuitive and very easy to use. Support has been amazing as well. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Nothing comes to mind. Usually any request for features hits the product rather quickly. Review collected by and hosted on G2.com.

Response from Meg de Leon of Simplesat

edit

Wow! Thank you for this awesome feedback, Jimin! Glad to see such high ratings from you. We're continuously developing and enhancing new cool features to make sure you're getting the most out of Simplesat, so if you have any suggestions for how Simplesat could be more valuable for you, please don't hesitate to us know. We're always excited to hear new ideas! Thanks again!

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

6/15/2022

"Give a great insight to our customers service experience, really easy to set up and configure."

5/5

What do you like best about Simplesat?

Connecting to Brightgauge is a huge benefit for our company, The easy configuration and the insight it provides to our service across our customer base. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

There's nothing really it does what I expected it to do Review collected by and hosted on G2.com.

Response from Meg de Leon of Simplesat

edit

Hey there! It's great to know that you had a positive experience using our tool. It's our pleasure to serve great customers like you. If there's anything we can do to serve you further, let us know. 👍