--- title: Simplesat Reviews meta\_title: 'Simplesat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 168 reviews by the users' company size, role or industry to find out how Simplesat works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 168 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Simplesat Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **kind and responsive customer support** from Simplesat, enhancing their overall experience remarkably. [(13 mentions)](https://www.g2.com/products/simplesat/reviews?filters%5Bsentiment_snippet%5D=1648681&qs=pros-and-cons#reviews) Users value the **ease of use** of Simplesat, making customer feedback management simple and effective. [(12 mentions)](https://www.g2.com/products/simplesat/reviews?filters%5Bsentiment_snippet%5D=1648381&qs=pros-and-cons#reviews) Users highlight the **easy setup** of Simplesat, enabling quick integration and immediate customer feedback. [(9 mentions)](https://www.g2.com/products/simplesat/reviews?filters%5Bsentiment_snippet%5D=1648427&qs=pros-and-cons#reviews) Users appreciate the **customizable survey creation** in Simplesat, ensuring tailored and efficient feedback collection for their needs. [(8 mentions)](https://www.g2.com/products/simplesat/reviews?filters%5Bsentiment_snippet%5D=1648828&qs=pros-and-cons#reviews) Users value the **easy integrations** offered by Simplesat, enabling seamless survey implementation with various systems. [(7 mentions)](https://www.g2.com/products/simplesat/reviews?filters%5Bsentiment_snippet%5D=1648784&qs=pros-and-cons#reviews) Users feel that the **increased pricing** of Simplesat diminishes its value compared to competitors. [(2 mentions)](https://www.g2.com/products/simplesat/reviews?filters%5Bsentiment_snippet%5D=1956412&qs=pros-and-cons#reviews) Users often experience **integration issues** with Simplesat, causing disruptions in workflow due to frequent disconnections. [(2 mentions)](https://www.g2.com/products/simplesat/reviews?filters%5Bsentiment_snippet%5D=1648344&qs=pros-and-cons#reviews) Users find the **survey customization options lacking** , limiting their ability to tailor feedback and branding effectively. [(2 mentions)](https://www.g2.com/products/simplesat/reviews?filters%5Bsentiment_snippet%5D=1648305&qs=pros-and-cons#reviews) Users find the **complex usability** of Simplesat challenging, as setup can be unintuitive and frustrating at times. [(1 mentions)](https://www.g2.com/products/simplesat/reviews?filters%5Bsentiment_snippet%5D=2290470&qs=pros-and-cons#reviews) Users experience **connection issues** with Simplesat, causing disruptions due to frequent disconnections during platform integration. [(1 mentions)](https://www.g2.com/products/simplesat/reviews?filters%5Bsentiment_snippet%5D=2318343&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Simplesat ##### 1. Customer Support Users appreciate the **kind and responsive customer support** from Simplesat, enhancing their overall experience remarkably. [ See 13 mentions ](https://www.g2.com/products/simplesat/reviews?filters%5Bsentiment_snippet%5D=1648681&qs=pros-and-cons#reviews) See Related User Reviews ![Jamie Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie Y.") JY Jamie Y. Mid-Market (51-1000 emp.) 5.0/5 "Simple, Intuitive, and Backed by Awesome Support" What do you like about Simplesat? Lives up to the name. Simple, intuitive, and does everything we need it to and them some. Plus, their support team is awesome (shout out to Pete!) SG Sunil G. Mid-Market (51-1000 emp.) 5.0/5 "Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support" What do you like about Simplesat? Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is ##### 2. Ease of Use Users value the **ease of use** of Simplesat, making customer feedback management simple and effective. [ See 12 mentions ](https://www.g2.com/products/simplesat/reviews?filters%5Bsentiment_snippet%5D=1648381&qs=pros-and-cons#reviews) See Related User Reviews SS Sandra S. 5.0/5 "Effortlessly Enhances Ticket Feedback" What do you like about Simplesat? I like Simplesat's ease of use. The reporting feature is valuable as it helps us find ways to improve. The initial setup was easy, and I'd give a 10 o ![Jamie Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie Y.") JY Jamie Y. Mid-Market (51-1000 emp.) 5.0/5 "Simple, Intuitive, and Backed by Awesome Support" What do you like about Simplesat? Lives up to the name. Simple, intuitive, and does everything we need it to and them some. Plus, their support team is awesome (shout out to Pete!) ##### 3. Easy Setup Users highlight the **easy setup** of Simplesat, enabling quick integration and immediate customer feedback. [ See 9 mentions ](https://www.g2.com/products/simplesat/reviews?filters%5Bsentiment_snippet%5D=1648427&qs=pros-and-cons#reviews) See Related User Reviews SS Sandra S. 5.0/5 "Effortlessly Enhances Ticket Feedback" What do you like about Simplesat? I like Simplesat's ease of use. The reporting feature is valuable as it helps us find ways to improve. The initial setup was easy, and I'd give a 10 o SG Sunil G. Mid-Market (51-1000 emp.) 5.0/5 "Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support" What do you like about Simplesat? Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is ##### 4. Survey Creation Users appreciate the **customizable survey creation** in Simplesat, ensuring tailored and efficient feedback collection for their needs. [ See 8 mentions ](https://www.g2.com/products/simplesat/reviews?filters%5Bsentiment_snippet%5D=1648828&qs=pros-and-cons#reviews) See Related User Reviews SG Sunil G. Mid-Market (51-1000 emp.) 5.0/5 "Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support" What do you like about Simplesat? Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is ![Mark H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark H.") MH Mark H. 4.5/5 "Seamless Platform, Responsive Support" What do you like about Simplesat? I find Simplesat seamless and effective for its use case, particularly in collecting customer feedback. The ability to send surveys via a link is a gr ##### 5. Easy Integrations Users value the **easy integrations** offered by Simplesat, enabling seamless survey implementation with various systems. [ See 7 mentions ](https://www.g2.com/products/simplesat/reviews?filters%5Bsentiment_snippet%5D=1648784&qs=pros-and-cons#reviews) See Related User Reviews SG Sunil G. Mid-Market (51-1000 emp.) 5.0/5 "Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support" What do you like about Simplesat? Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User 4.5/5 "User-Friendly and Comprehensive Feedback Management" What do you like about Simplesat? I love how Simplesat is so easy to use! The platform is user-friendly and adapts to the necessities, allowing me to go through everything without gett ### 5 Cons or Disadvantages of Simplesat ##### 1. Expensive Users feel that the **increased pricing** of Simplesat diminishes its value compared to competitors. [ See 2 mentions ](https://www.g2.com/products/simplesat/reviews?filters%5Bsentiment_snippet%5D=1956412&qs=pros-and-cons#reviews) See Related User Reviews GC Geoff C. Small-Business (50 or fewer emp.) 4.0/5 "Great csat platform that integrates nicely with Connectwise" What do you dislike about Simplesat? Simplesat used to be the best deal out there, but pricing was recently increased to match competitors so price is no longer an advantage that it has. NM Nick M. Small-Business (50 or fewer emp.) 5.0/5 "Great, easy to use platform," What do you dislike about Simplesat? The fact we have to upgrade our tier for SSO functionality ##### 2. Integration Issues Users often experience **integration issues** with Simplesat, causing disruptions in workflow due to frequent disconnections. [ See 2 mentions ](https://www.g2.com/products/simplesat/reviews?filters%5Bsentiment_snippet%5D=1648344&qs=pros-and-cons#reviews) See Related User Reviews ![Rainel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rainel M.") RM Rainel M. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Feedback Collection and Data Integration" What do you dislike about Simplesat? I find the integration with other platforms, like Zendesk, problematic. It isn't seamless, as the integration sometimes disconnects, requiring me to l EB Efrat B. Mid-Market (51-1000 emp.) 4.5/5 "Technical Support Operations" What do you dislike about Simplesat? There are numerous issues with the Integration again and again ##### 3. Survey Issues Users find the **survey customization options lacking** , limiting their ability to tailor feedback and branding effectively. [ See 2 mentions ](https://www.g2.com/products/simplesat/reviews?filters%5Bsentiment_snippet%5D=1648305&qs=pros-and-cons#reviews) See Related User Reviews ![Mark H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark H.") MH Mark H. 4.5/5 "Seamless Platform, Responsive Support" What do you dislike about Simplesat? The survey feature could be more customizable. I think the feature can be rigid when you are trying to get more specific feedback. I should be able to ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Very user friendly!" What do you dislike about Simplesat? I find it strange that the branding you configure doesnโ€™t automatically apply to your survey templates. ##### 4. Complex Usability Users find the **complex usability** of Simplesat challenging, as setup can be unintuitive and frustrating at times. [ See 1 mentions ](https://www.g2.com/products/simplesat/reviews?filters%5Bsentiment_snippet%5D=2290470&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Easy and fast to use" What do you dislike about Simplesat? Can be hard to make the setup as you like, and not allways straight forward ##### 5. Connection Issues Users experience **connection issues** with Simplesat, causing disruptions due to frequent disconnections during platform integration. [ See 1 mentions ](https://www.g2.com/products/simplesat/reviews?filters%5Bsentiment_snippet%5D=2318343&qs=pros-and-cons#reviews) See Related User Reviews ![Rainel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rainel M.") RM Rainel M. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Feedback Collection and Data Integration" What do you dislike about Simplesat? I find the integration with other platforms, like Zendesk, problematic. It isn't seamless, as the integration sometimes disconnects, requiring me to l ![Gerard M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gerard M.") GM Gerard M. Customer Happiness and Support Lead Small-Business (50 or fewer emp.) 12/3/2021 "Simple and straightforward service" 4.5/5 What do you like best about Simplesat? Simplicity to use UI and UX Customization options Client's UI and UX Simplesat listens to their customer's feedback Review collected by and hosted on G2.com. What do you dislike about Simplesat? There is nothing to dislike, just looking forward to some product developments so that we can use Simplesat to meet all our NPS and CSAT needs. Review collected by and hosted on G2.com. What problems is Simplesat solving and how is that benefiting you? We were able to implement a more attractive way to gather feedback after reaching out to our support team as well as to gather more general feedback using their NPS survey solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SC Stephen C. Service Desk Manager Mid-Market (51-1000 emp.) 12/3/2021 "Easy setup and integrate with PSA tool. Easily manage surveys both for service desk and NPS survey" 5/5 What do you like best about Simplesat? MS Teams notifications excellent, allows prompt response to negative response in one system Review collected by and hosted on G2.com. What do you dislike about Simplesat? nothing springs to mind, it do what I need Review collected by and hosted on G2.com. Recommendations to others considering Simplesat: interact with the support team as they are always quick to respond and steer you in the correct direction rather than waste time trying to figure it out Review collected by and hosted on G2.com. What problems is Simplesat solving and how is that benefiting you? One of my KPI metrics for the team is customer satisfaction. its brilliant at keeping team spirits up when good reviews come in Review collected by and hosted on G2.com. Show More Response from Meg de Leon of Simplesat [Editedit](https://www.g2.com/survey_responses/simplesat-review-5175888/official_response/edit) Hey Stephen! We're very flattered to be given this feedback. Thank you so much!! If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 11/25/2021 "Great Csat tool." 5/5 What do you like best about Simplesat? Simplesat has a very detailed view of all the feedback you receive, along with charts and reports. We use it with Freshdesk ticketing tool, and it sends the survey link in the resolution email of the ticket. Review collected by and hosted on G2.com. What do you dislike about Simplesat? The issue we are facing with Simplesat is the way they calculate the Csat percentage. They calculate only the satisfied feedbacks and ignore the neutral and negative feedback. They should give them lower values and use them in the calculation of the Csat percentage. Review collected by and hosted on G2.com. What problems is Simplesat solving and how is that benefiting you? Simplesat helps us reach and manage our customer satisfaction KPI in our contracts, and by reading the bad feedback we can find the areas we are lacking and improve them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 11/23/2021 "Easy to use system, that works with no issues" 5/5 What do you like best about Simplesat? The surveys are simple to make and versatile. We do monthly reports, so sorting by the previous month quickly saves a ton of time. Since the surveys are straightforward customers, have no issues filling them out Review collected by and hosted on G2.com. What do you dislike about Simplesat? I have not come across anything that doesn't work. The suverys are easy to setup and apply Reporting is super simple and easy to find Review collected by and hosted on G2.com. Recommendations to others considering Simplesat: Sign up and test it out, the simplicity of it will help you make a decision Review collected by and hosted on G2.com. What problems is Simplesat solving and how is that benefiting you? Tracking our service with customers was missing before we had simplestat. Now we can see who we provide great service for and when there is an issue we can quickly look into what happened. Review collected by and hosted on G2.com. Show More Response from Meg de Leon of Simplesat [Editedit](https://www.g2.com/survey_responses/simplesat-review-5148035/official_response/edit) Wow! Thank you for the kind words. ๐Ÿ’š We are always on the lookout for things we can improve if you happen to come across any in the future feel free to share it with us and we are more than welcome to test the possibilities for you. ๐Ÿ™Œ 11/23/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") EI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 2/1/2021 "Just what we needed! Perfect CSAT, great price, continuing development!" 5/5 What do you like best about Simplesat? Simplesat just works. Easy setup, with the right value prop. They care! Review collected by and hosted on G2.com. What do you dislike about Simplesat? Like any tool that emails customers, items related to Simplesat can get stuck in spam filters, lowering response rates. Review collected by and hosted on G2.com. What problems is Simplesat solving and how is that benefiting you? We use customer satisfaction measurement mainly to โ€˜catchโ€™ issues that have been closed by us but may not have addressed the need of the customer. The added benefit of establishing a long-term measurement for high customer satisfaction has obvious internal and external uses as well. Review collected by and hosted on G2.com. Show More 8/1/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Bobby W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bobby W.") BW Bobby W. President / Partner Small-Business (50 or fewer emp.) 10/20/2021 "Excellent CSAT Tool!" 5/5 What do you like best about Simplesat? - clean, intuitive web interface - straight forward pricing - highly customizable surveys for tickets and NPS - very friendly & responsive staff Review collected by and hosted on G2.com. What do you dislike about Simplesat? - always a challenge with any email survey tool to get clients to respond Review collected by and hosted on G2.com. Recommendations to others considering Simplesat: - they are very open & responsive to feature requests and incorporated several that I submitted Review collected by and hosted on G2.com. What problems is Simplesat solving and how is that benefiting you? - measuring our technical staff on individual service tickets - getting an overall pulse from owners & principals with the NPS survey - letting our clients know we care about serving them well Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Charlie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie B.") CB Charlie B. VP, Customer Success Small-Business (50 or fewer emp.) 10/28/2021 "Great surveying software with equally great customer service" 5/5 What do you like best about Simplesat? \* The survey capabilities - very easy to configure and send out. They are also constantly releasing additional updates. \* The customer service - an amazing team of people at Simplesat that are ready to quickly help. Review collected by and hosted on G2.com. What do you dislike about Simplesat? There's not much to dislike about Simplesat. Review collected by and hosted on G2.com. What problems is Simplesat solving and how is that benefiting you? We are looking to survey customers for Customer Satisfaction, NPS, and general feedback. Because the surveys are really easy to fill out, we've had great response rates and have received very valuable feedback. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 11/29/2021 "Great CSAT Tool" 5/5 What do you like best about Simplesat? Easily tracks customer feedback. They have made a lot of improvements to how the system functions, allowing customizations to the survey. The support team is extremely responsive. Review collected by and hosted on G2.com. What do you dislike about Simplesat? Dashboard is a bit difficult to follow at times. Would like to be able to customize views so that certain team members can be grouped together or removed from overall scores. Reporting numbers don't match Zendesk 100%. Review collected by and hosted on G2.com. What problems is Simplesat solving and how is that benefiting you? When a customer is unhappy, we are given the opportunity to turn it into a positive interaction and given a second chance to make it right. It also helps provide valuable feedback to agents. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 6/24/2022 "Good system - Simple Survey" 5/5 What do you like best about Simplesat? The survey is easy to follow and chat function is good Review collected by and hosted on G2.com. What do you dislike about Simplesat? Nothing much- Everything is okay and happy with it. Review collected by and hosted on G2.com. What problems is Simplesat solving and how is that benefiting you? They helped me create another survey though chat Review collected by and hosted on G2.com. Show More Response from Meg de Leon of Simplesat [Editedit](https://www.g2.com/survey_responses/simplesat-review-6775398/official_response/edit) Thank you so much for the amazing review! We put in the work to keep you and all of our clients happy ๐Ÿ˜Š. If you have any comments or recommendations for the team, you know where to find us! Have a nice day ahead! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Adam S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam S.") AS Adam S. Football Referee Mid-Market (51-1000 emp.) 11/23/2021 "A fantastic service we utilise, with great and prompt responses and help to any support we need" 5/5 What do you like best about Simplesat? The product itself is really good and userfriendly, support is always prompt and helpful Review collected by and hosted on G2.com. What do you dislike about Simplesat? Genuinely nothing - just stuff we'd add is an option for mandatory comments for negative reviews only Review collected by and hosted on G2.com. What problems is Simplesat solving and how is that benefiting you? SimpleSat has allowed our business to push its Customer Satisfaction score and improve it greatly. This in turn helps us recruit new and retain current customers Review collected by and hosted on G2.com. 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