Simplesat Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the kind and responsive customer support of Simplesat, enhancing their overall experience and satisfaction. (13 mentions)

Users value the ease of use of Simplesat, appreciating its intuitive design and straightforward setup process. (12 mentions)

Users find the easy setup of Simplesat impressive, enabling quick integration and immediate customer feedback. (9 mentions)

Users appreciate the customization options in Simplesat, finding the survey creation process intuitive and tailored to their needs. (8 mentions)

Users appreciate the easy integrations of Simplesat, facilitating effortless survey deployment across various systems. (7 mentions)

Users note that Simplesat's pricing has become expensive compared to competitors, diminishing its previous value advantage. (2 mentions)

Users experience integration issues with Simplesat, facing frequent disconnects that disrupt their workflow. (2 mentions)

Users feel the survey customization options are limited, hindering their ability to gather specific feedback effectively. (2 mentions)

Users find the complex usability of Simplesat challenging, making setup less straightforward than desired. (1 mentions)

Users experience connection issues with Simplesat, leading to disruptions and inefficiencies during their workflow. (1 mentions)

5 Pros or Advantages of Simplesat

1. Customer Support

Users appreciate the kind and responsive customer support of Simplesat, enhancing their overall experience and satisfaction.

See 13 mentions

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Jamie Y.

Mid-Market (51-1000 emp.)

5.0/5

"Simple, Intuitive, and Backed by Awesome Support"

What do you like about Simplesat?

Lives up to the name. Simple, intuitive, and does everything we need it to and them some. Plus, their support team is awesome (shout out to Pete!)

Sunil G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"

What do you like about Simplesat?

Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is

2. Ease of Use

Users value the ease of use of Simplesat, appreciating its intuitive design and straightforward setup process.

See 12 mentions

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Sandra S.

5.0/5

"Effortlessly Enhances Ticket Feedback"

What do you like about Simplesat?

I like Simplesat's ease of use. The reporting feature is valuable as it helps us find ways to improve. The initial setup was easy, and I'd give a 10 o

Jamie Y.

Mid-Market (51-1000 emp.)

5.0/5

"Simple, Intuitive, and Backed by Awesome Support"

What do you like about Simplesat?

Lives up to the name. Simple, intuitive, and does everything we need it to and them some. Plus, their support team is awesome (shout out to Pete!)

3. Easy Setup

Users find the easy setup of Simplesat impressive, enabling quick integration and immediate customer feedback.

See 9 mentions

See Related User Reviews

Sandra S.

5.0/5

"Effortlessly Enhances Ticket Feedback"

What do you like about Simplesat?

I like Simplesat's ease of use. The reporting feature is valuable as it helps us find ways to improve. The initial setup was easy, and I'd give a 10 o

Sunil G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"

What do you like about Simplesat?

Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is

4. Survey Creation

Users appreciate the customization options in Simplesat, finding the survey creation process intuitive and tailored to their needs.

See 8 mentions

See Related User Reviews

Sunil G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"

What do you like about Simplesat?

Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is

Mark H.

4.5/5

"Seamless Platform, Responsive Support"

What do you like about Simplesat?

I find Simplesat seamless and effective for its use case, particularly in collecting customer feedback. The ability to send surveys via a link is a gr

5. Easy Integrations

Users appreciate the easy integrations of Simplesat, facilitating effortless survey deployment across various systems.

See 7 mentions

See Related User Reviews

Sunil G.

Mid-Market (51-1000 emp.)

5.0/5

"Easy Survey Integrations and Effortless NPS/CSAT, Backed by Top-Notch Support"

What do you like about Simplesat?

Implementing surveys and integrating them with various systems was easy. It helped us send out NPS and CSAT surveys with minimal effort. Support is

Verified User

4.5/5

"User-Friendly and Comprehensive Feedback Management"

What do you like about Simplesat?

I love how Simplesat is so easy to use! The platform is user-friendly and adapts to the necessities, allowing me to go through everything without gett

5 Cons or Disadvantages of Simplesat

1. Expensive

Users note that Simplesat's pricing has become expensive compared to competitors, diminishing its previous value advantage.

See 2 mentions

See Related User Reviews

Geoff C.

Small-Business (50 or fewer emp.)

4.0/5

"Great csat platform that integrates nicely with Connectwise"

What do you dislike about Simplesat?

Simplesat used to be the best deal out there, but pricing was recently increased to match competitors so price is no longer an advantage that it has.

Nick M.

Small-Business (50 or fewer emp.)

5.0/5

"Great, easy to use platform"

What do you dislike about Simplesat?

The fact we have to upgrade our tier for SSO functionality

2. Integration Issues

Users experience integration issues with Simplesat, facing frequent disconnects that disrupt their workflow.

See 2 mentions

See Related User Reviews

Rainel M.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Feedback Collection and Data Integration"

What do you dislike about Simplesat?

I find the integration with other platforms, like Zendesk, problematic. It isn't seamless, as the integration sometimes disconnects, requiring me to l

Efrat B.

Mid-Market (51-1000 emp.)

4.5/5

"Technical Support Operations"

What do you dislike about Simplesat?

There are numerous issues with the Integration again and again

3. Survey Issues

Users feel the survey customization options are limited, hindering their ability to gather specific feedback effectively.

See 2 mentions

See Related User Reviews

Mark H.

4.5/5

"Seamless Platform, Responsive Support"

What do you dislike about Simplesat?

The survey feature could be more customizable. I think the feature can be rigid when you are trying to get more specific feedback. I should be able to

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Very user friendly!"

What do you dislike about Simplesat?

I find it strange that the branding you configure doesn’t automatically apply to your survey templates.

4. Complex Usability

Users find the complex usability of Simplesat challenging, making setup less straightforward than desired.

See 1 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Easy and fast to use"

What do you dislike about Simplesat?

Can be hard to make the setup as you like, and not always straightforward

5. Connection Issues

Users experience connection issues with Simplesat, leading to disruptions and inefficiencies during their workflow.

See 1 mentions

See Related User Reviews

Rainel M.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless Feedback Collection and Data Integration"

What do you dislike about Simplesat?

I find the integration with other platforms, like Zendesk, problematic. It isn't seamless, as the integration sometimes disconnects, requiring me to l

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aaron C.

Remote Support Team Lead

Mid-Market (51-1000 emp.)

6/6/2022

"Simplesat makes it easy to see how my Team is serving our clients."

4.5/5

What do you like best about Simplesat?

Having all feedback, good and bad in one central place. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Nothing that I can think of offhand, no. Review collected by and hosted on G2.com.

Response from Meg de Leon of Simplesat

edit

Thank you for your candid feedback. It's been a pleasure to serve you so far! 😊

Please don't hesitate to let us know if you have any questions or any other feature ideas. We're all ears! 👂🏼

Marc C.

Senior Manager, Managed Services

Small-Business (50 or fewer emp.)

4/1/2022

"Great tool to make sure clients are engaged and responding"

5/5

What do you like best about Simplesat?

Ease of use and analysis. Helpful support when needed Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Better export of data/information. Difficult to extract Review collected by and hosted on G2.com.

Response from Meg de Leon of Simplesat

edit

Thank you for the awesome review, Marc! We work hard to meet expectations like yours, and we’re happy to hear that you find our tool easy to use 😊

Hope this could help you to export data easily: https://help.simplesat.io/en/articles/4142050-exporting-survey-insight-data-to-pdf, if this is not the exact data you are trying to export, may check more here: https://help.simplesat.io/en/?q=exporting+data or you may reach out to us directly for your concerns.

Again, thank you for taking the time to tell us about your experience. Know that we are always here if you need anything. 🎉

Gerard M.

Customer Happiness and Support Lead

Small-Business (50 or fewer emp.)

12/3/2021

"Simple and straightforward service"

4.5/5

What do you like best about Simplesat?

Simplicity to use

UI and UX

Customization options

Client's UI and UX

Simplesat listens to their customer's feedback Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

There is nothing to dislike, just looking forward to some product developments so that we can use Simplesat to meet all our NPS and CSAT needs. Review collected by and hosted on G2.com.

Stephen C.

Service Desk Manager

Mid-Market (51-1000 emp.)

12/3/2021

"Easy setup and integrate with PSA tool. Easily manage surveys both for service desk and NPS survey"

5/5

What do you like best about Simplesat?

MS Teams notifications excellent, allows prompt response to negative response in one system Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

nothing springs to mind, it do what I need Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

interact with the support team as they are always quick to respond and steer you in the correct direction rather than waste time trying to figure it out Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

One of my KPI metrics for the team is customer satisfaction. its brilliant at keeping team spirits up when good reviews come in Review collected by and hosted on G2.com.

Response from Meg de Leon of Simplesat

edit

Hey Stephen! We're very flattered to be given this feedback. Thank you so much!! If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them!

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

11/25/2021

"Great Csat tool."

5/5

What do you like best about Simplesat?

Simplesat has a very detailed view of all the feedback you receive, along with charts and reports. We use it with Freshdesk ticketing tool, and it sends the survey link in the resolution email of the ticket. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

The issue we are facing with Simplesat is the way they calculate the Csat percentage. They calculate only the satisfied feedbacks and ignore the neutral and negative feedback. They should give them lower values and use them in the calculation of the Csat percentage. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

11/23/2021

"Easy to use system, that works with no issues"

5/5

What do you like best about Simplesat?

The surveys are simple to make and versatile. We do monthly reports, so sorting by the previous month quickly saves a ton of time. Since the surveys are straightforward customers, have no issues filling them out Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

I have not come across anything that doesn't work. The surveys are easy to setup and apply Reporting is super simple and easy to find Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

What problems is Simplesat solving and how is that benefiting you?

Tracking our service with customers was missing before we had simplestat. Now we can see who we provide great service for and when there is an issue we can quickly look into what happened. Review collected by and hosted on G2.com.

Response from Meg de Leon of Simplesat

edit

Wow! Thank you for the kind words. 💚 We are always on the lookout for things we can improve if you happen to come across any in the future feel free to share it with us and we are more than welcome to test the possibilities for you. 🙌

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

2/1/2021

"Just what we needed! Perfect CSAT, great price, continuing development!"

5/5

What do you like best about Simplesat?

Simplesat just works. Easy setup, with the right value prop. They care! Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Like any tool that emails customers, items related to Simplesat can get stuck in spam filters, lowering response rates. Review collected by and hosted on G2.com.

Bobby W.

President / Partner

Small-Business (50 or fewer emp.)

10/20/2021

"Excellent CSAT Tool!"

5/5

What do you like best about Simplesat?

- clean, intuitive web interface

- straight forward pricing

- highly customizable surveys for tickets and NPS

- very friendly & responsive staff Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

- always a challenge with any email survey tool to get clients to respond Review collected by and hosted on G2.com.

Recommendations to others considering Simplesat:

- they are very open & responsive to feature requests and incorporated several that I submitted Review collected by and hosted on G2.com.

What problems is Simplesat solving and how is that benefiting you?

- measuring our technical staff on individual service tickets

- getting an overall pulse from owners & principals with the NPS survey

- letting our clients know we care about serving them well Review collected by and hosted on G2.com.

Charlie B.

VP, Customer Success

Small-Business (50 or fewer emp.)

10/28/2021

"Great surveying software with equally great customer service"

5/5

What do you like best about Simplesat?

* The survey capabilities - very easy to configure and send out. They are also constantly releasing additional updates.

* The customer service - an amazing team of people at Simplesat that are ready to quickly help. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

There's not much to dislike about Simplesat. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

11/29/2021

"Great CSAT Tool"

5/5

What do you like best about Simplesat?

Easily tracks customer feedback. They have made a lot of improvements to how the system functions, allowing customizations to the survey. The support team is extremely responsive. Review collected by and hosted on G2.com.

What do you dislike about Simplesat?

Dashboard is a bit difficult to follow at times. Would like to be able to customize views so that certain team members can be grouped together or removed from overall scores. Reporting numbers don't match Zendesk 100%. Review collected by and hosted on G2.com.