SherpaDesk Reviews & Product Details

SherpaDesk is a helpdesk and professional services automation (PSA) tool a small IT team can run alone. Tickets, time, contracts, and invoicing sit in one system, so the hour you log on Tuesday afternoon is on the invoice that goes out Friday. We built it for MSPs and IT consultancies where the owner still works tickets, and for school and campus IT teams covering many sites with few people. There is no contract, no implementation project, and no dedicated admin. Tickets. Forward your support inbox to a SherpaDesk dropbox address and each email becomes a ticket. Replies update the same ticket. Technicians can also open a ticket with "+ Create" on the dashboard. Queues, classes, custom fields, priorities with SLA targets, To-Do checklists, and recurring tickets for scheduled work are built in. Time and billing. Log time on the ticket with a timer or by hand, mark it billable or non-billable, and set rates by client. Billable time and expenses collect in Ready to Invoice, where you pick the entries and send the invoice. Prepaid contracts track against each account, and leftover hours can transfer to a new prepaid pack. Invoices and expenses go to QuickBooks, Xero, or FreshBooks. Everything else. The knowledgebase has publish levels from technician-only to a public portal, and any ticket can become an article. The customer portal runs on your own domain with your logo. Assets track by account, and projects, SLA reports, and a custom report builder are included. Users sync from Active Directory or Google Workspace. Modules you don't use toggle off. SherpaDesk does not include RMM or endpoint management. We integrate with NinjaOne, so monitoring stays in the tool you already run. Pricing is on the website. Your first agent is free, forever. Base Camp is $45 per agent per month and High Camp is $55 per agent per month. Pay monthly and cancel any month, or pay annually. The free trial runs 14 days. Schools and public agencies can buy annually by quote and purchase order. Two founders built SherpaDesk in 2001 while running their own MSP. It is still founder-led and independent.