--- title: SherpaDesk Reviews meta\_title: 'SherpaDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 40 reviews by the users' company size, role or industry to find out how SherpaDesk works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 40 scale: '5' date\_modified: '2026-08-07' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### SherpaDesk Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **all-in-one solutions** of SherpaDesk, appreciating its seamless integration and flexibility for support contracts. [(1 mentions)](https://www.g2.com/products/sherpadesk/reviews?filters%5Bsentiment_snippet%5D=2262265&qs=pros-and-cons#reviews) Users commend the **rapid response times** of SherpaDesk's customer support, enhancing their overall experience and satisfaction. [(1 mentions)](https://www.g2.com/products/sherpadesk/reviews?filters%5Bsentiment_snippet%5D=2262279&qs=pros-and-cons#reviews) Users value the **flexibility** of SherpaDesk, supporting various contract types and enhancing overall operational efficiency. [(1 mentions)](https://www.g2.com/products/sherpadesk/reviews?filters%5Bsentiment_snippet%5D=2262293&qs=pros-and-cons#reviews) Users appreciate the **helpfulness** of SherpaDesk, finding it simplifies workflows and enhances support responsiveness. [(1 mentions)](https://www.g2.com/products/sherpadesk/reviews?filters%5Bsentiment_snippet%5D=2262283&qs=pros-and-cons#reviews) Users love the **QuickBooks integration** , which simplifies contract and hourly work management seamlessly in SherpaDesk. [(1 mentions)](https://www.g2.com/products/sherpadesk/reviews?filters%5Bsentiment_snippet%5D=2262274&qs=pros-and-cons#reviews) ### Top Pros or Advantages of SherpaDesk ##### 1. All-in-one Solutions Users value the **all-in-one solutions** of SherpaDesk, appreciating its seamless integration and flexibility for support contracts. [ See 1 mentions ](https://www.g2.com/products/sherpadesk/reviews?filters%5Bsentiment_snippet%5D=2262265&qs=pros-and-cons#reviews) See Related User Reviews ![John B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John B.") JB John B. Small-Business (50 or fewer emp.) 5.0/5 "PSA that works and works VERY well!" What do you like about SherpaDesk? RMM Alerts feeding into Sherpadesk, contract management, Quickbooks syncing for both contracts and hourly work, flexibility for any type of support co ##### 2. Customer Support Users commend the **rapid response times** of SherpaDesk's customer support, enhancing their overall experience and satisfaction. [ See 1 mentions ](https://www.g2.com/products/sherpadesk/reviews?filters%5Bsentiment_snippet%5D=2262279&qs=pros-and-cons#reviews) See Related User Reviews ![John B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John B.") JB John B. Small-Business (50 or fewer emp.) 5.0/5 "PSA that works and works VERY well!" What do you like about SherpaDesk? RMM Alerts feeding into Sherpadesk, contract management, Quickbooks syncing for both contracts and hourly work, flexibility for any type of support co ##### 3. Flexibility Users value the **flexibility** of SherpaDesk, supporting various contract types and enhancing overall operational efficiency. [ See 1 mentions ](https://www.g2.com/products/sherpadesk/reviews?filters%5Bsentiment_snippet%5D=2262293&qs=pros-and-cons#reviews) See Related User Reviews ![John B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John B.") JB John B. Small-Business (50 or fewer emp.) 5.0/5 "PSA that works and works VERY well!" What do you like about SherpaDesk? RMM Alerts feeding into Sherpadesk, contract management, Quickbooks syncing for both contracts and hourly work, flexibility for any type of support co ##### 4. Helpful Users appreciate the **helpfulness** of SherpaDesk, finding it simplifies workflows and enhances support responsiveness. [ See 1 mentions ](https://www.g2.com/products/sherpadesk/reviews?filters%5Bsentiment_snippet%5D=2262283&qs=pros-and-cons#reviews) See Related User Reviews ![John B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John B.") JB John B. Small-Business (50 or fewer emp.) 5.0/5 "PSA that works and works VERY well!" What do you like about SherpaDesk? RMM Alerts feeding into Sherpadesk, contract management, Quickbooks syncing for both contracts and hourly work, flexibility for any type of support co ##### 5. QuickBooks Integration Users love the **QuickBooks integration** , which simplifies contract and hourly work management seamlessly in SherpaDesk. [ See 1 mentions ](https://www.g2.com/products/sherpadesk/reviews?filters%5Bsentiment_snippet%5D=2262274&qs=pros-and-cons#reviews) See Related User Reviews ![John B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John B.") JB John B. Small-Business (50 or fewer emp.) 5.0/5 "PSA that works and works VERY well!" What do you like about SherpaDesk? RMM Alerts feeding into Sherpadesk, contract management, Quickbooks syncing for both contracts and hourly work, flexibility for any type of support co ## Top-Rated Alternatives [ ![Accelo](https://images.g2crowd.com/uploads/product/hd_favicon/60589c683a177a3488b0a63b39ead36d/accelo%282%29.svg "Accelo") Accelo 4.3/5(685) ](https://www.g2.com/products/accelo/reviews) [ ![QuickBooks Time](https://images.g2crowd.com/uploads/product/hd_favicon/f5e1e2c8fbe9334aa5cea340c933fd3f/quickbooks-time.svg "QuickBooks Time") QuickBooks Time 4.5/5(1,448) ](https://www.g2.com/products/quickbooks-time/reviews) [ ![BigTime](https://images.g2crowd.com/uploads/product/hd_favicon/884ed97cdeee74de7e2af7115e09c500/bigtime.svg "BigTime") BigTime 4.5/5(1,760) ](https://www.g2.com/products/bigtime/reviews) [ View All Alternatives ](https://www.g2.com/products/sherpadesk/competitors/alternatives) ![John B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John B.") JB John B. Owner Small-Business (50 or fewer emp.) 8/11/2025 "PSA that works and works VERY well!" 5/5 What do you like best about SherpaDesk? RMM Alerts feeding into Sherpadesk, contract management, Quickbooks syncing for both contracts and hourly work, flexibility for any type of support contract whether it be fully managed customers or on a block of hour basis, Sherpadesk can support it all. The knowledgebase is an amazing addition as well, having all account data in tickets, KBs, invoices, Customer point of contacts, etc. Sherpadesk has made our lives so much easier! We do no tneed to reach out to support that often but when we do they are always right there with rapid response times. Review collected by and hosted on G2.com. What do you dislike about SherpaDesk? I cannot think of any true downsides. Since I found Sherpadesk I told myself I am never switching PSAs ever again! Some IT providers find it difficult to manage a PSA separate from their RMM but I believe this adds for more flexibiility into your offering, not tying you to one platform. Sherpadesk does allow the ability to bring in RMM alerts from basically any RMM provider as long as they support email address notifications, as well as some built in RMM integrations so it is very flexible. Review collected by and hosted on G2.com. What problems is SherpaDesk solving and how is that benefiting you? One pain of glass for all ticketing, invoicing, time tracking, quoting, account management, Knowledge base articles, and easy Quickbooks syncing as well. It may be a little overwhelming to setup in the beginning but once you get it, you will be very happy with the results and how it just works for you. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DR David R. Managing principal Small-Business (50 or fewer emp.) 2/26/2025 "Intuitive and full of features" 4/5 What do you like best about SherpaDesk? It has cut our time dramatically working in the field. The on the fly estimate / quote creator is a great resource to have. Review collected by and hosted on G2.com. What do you dislike about SherpaDesk? Better times for support for us users. We would like to have this Review collected by and hosted on G2.com. What problems is SherpaDesk solving and how is that benefiting you? Integration with QB online Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic NS Nigel S. Small-Business (50 or fewer emp.) 12/13/2023 "SherpaDesk is reasonably easy to setup the basic features and then move onto the more complex ones." 4.5/5 What do you like best about SherpaDesk? - Good UI - Relatively easy to setup to get the basic feature up and running reasonably quickly. Some of the more advanced features take a longer. - Can use a subset of features to get you up and running, so don't have to try to learn everything for it to work and get using it. - Great technical & sales support. Very quick to respond. Even implmented a couple of new feature requests within a few months. - Integrates well with Xero, we are now doing invoicing with a few mouse clicks - All the content either in a ticket or a knowledge base appears to be indexed (though you do need to give it a bit of time after added data). So you can easily search for say a problem you had and it will bring up related tickets or KB articles that you've created that contain what you've searched for. Which I know some other PSA software doesn't eg N-Able - Good pricing and having the first User free is a good way to test the package yourself before commiting to it. - Easy to use, we've tried Connectwise and for what we wanted out of a PSA it's just too complex to setup and even using is a bit cumbersome. SherpaDesk is much easier and much better support. Review collected by and hosted on G2.com. What do you dislike about SherpaDesk? - Minimalistic documentation, though the software is reasonably intuitive so it's not too bad, and we were able to contact support who were quick to answer the questions. - Time is not rounded up/down as with some other software, in that say if you have time being tracked in 15 minute increments then as soon as you go to 16 minutes, it will get billed as 30 minutes. Other packages have the abilty put in a option of say allow X minutes after the increment before rounding up. That said, support said they were looking at implementing this at some point. - When ceating a ticket you fill in the subject of the ticket and then the details. Would have like to have seen the details propagate through to the invoicing side of things not just the subject. However only reponses/details with time flow through. Was told the reason why is otherwise the non-time related back/forth reponses to the client would just polute the invoice, which is fair enough, but still would have just like to have see then first one which describes the details of the issue get through. The work-around is to simply copy it onto the first time entry. Review collected by and hosted on G2.com. What problems is SherpaDesk solving and how is that benefiting you? - Keeping track of time, jobs and being able to easily search back when you have the same issues again, can also paste screenshots into ticket information. - Easy to bill out the time, well integrated with Xero once you've set it up - Ability to report on things such as the class of the ticket, the tech, the contract and figure out for example if your are charging enough for your fixed cost services, as we also track fixed services against tech time, even though this is not billed out at an hourly rate. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nic S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nic S.") NS Nic S. Manager - IT Operations Mid-Market (51-1000 emp.) 2/20/2023 "Moved from Connectwise to SherpaDesk" 5/5 What do you like best about SherpaDesk? Sherpadesk is very straightforward and a great way to keep track of your tickets. The support from Sherpa is always quick and very helpful. The end-user experience is great also, not to difficult and easy to use for them Review collected by and hosted on G2.com. What do you dislike about SherpaDesk? I cannot think of to many dislikes. It is an easy transition from Connectwise to Sherpadesk. If there are any things we would like to see changed, putting in a request with SherpaDesk is very smooth and they take all of the upgrade ideas. Review collected by and hosted on G2.com. What problems is SherpaDesk solving and how is that benefiting you? As a small IT department with over 700 end users, we need a better way to keep track of things then sticky notes and email. There are two FT admins, so we must ensure we are organized and constantly working on something. Without a ticket system, we were always missing something. This is when we turned to Connectwise. While a great product it is very intricate with the information an end user and admin need to enter for just a single ticket. SherpaDesk simplifies that process and makes it easier to collaborate between the two of us when needed. SherpaDesk solves many problems for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 12/20/2023 "Simply easy to use and fantastic support." 5/5 What do you like best about SherpaDesk? easy to implement and fantastic technical support. Review collected by and hosted on G2.com. What do you dislike about SherpaDesk? Not enough alphanumberic characters in some fields and not able to add custom fields in certain functionality. Review collected by and hosted on G2.com. What problems is SherpaDesk solving and how is that benefiting you? Assets warranty expiry notification and time tracking of maintenance hours per client. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AT Asa T. IT Consultant Small-Business (50 or fewer emp.) 3/14/2023 "SherpaDesk - Ticketing system for med. size company." 5/5 What do you like best about SherpaDesk? Sherpadesk is a very user-friendly ticketing system that you can start deploying within 15 minutes of opening right out of the box. You can quickly manage the queues and keep track of the age of each request. Review collected by and hosted on G2.com. What do you dislike about SherpaDesk? Sherpadesk is very easy to use, so if you require extreme rules, then this is not for you. Most of the features are prebuilt (easy). But if your organization has multiple levels a request/incidents must be processed, then this is not the tool for you. Review collected by and hosted on G2.com. What problems is SherpaDesk solving and how is that benefiting you? Needed a ticket system that would work straight out of the box. Also needed a way to keep track of time spent on each incident and also be alerted if there were aging tickets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Pani R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pani R.") PR Pani R. IT Consultant Information Technology and Services Small-Business (50 or fewer emp.) 3/20/2023 "SherpaDesk - Small Business Ticketing" 5/5 What do you like best about SherpaDesk? Sherapdesk has a lot of the desired features built-in straight out of the box. You can quickly setup up your ticketing queues and request within minutes. It allows you to set up rules for closing out tickets/reopening depending on your needs. Review collected by and hosted on G2.com. What do you dislike about SherpaDesk? SherpaDesk, from time to time has small bugs. But they have a quick response time to any issues. Although their support team is a bit small, they are dedicated to their customers. Review collected by and hosted on G2.com. What problems is SherpaDesk solving and how is that benefiting you? We needed a way to manage all incoming tickets. They were being lost in our mailboxes. With Sherpadesk we were able to keep track of time. And flawless escalation of tickets to other Techs in our group. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Justin F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin F.") JF Justin F. IT Helpdesk TA Mid-Market (51-1000 emp.) 1/10/2023 "Easy to use" 5/5 What do you like best about SherpaDesk? A very useful tool in seeing tickets as they come in and the ease of being able to respond quickly to the client. Review collected by and hosted on G2.com. What do you dislike about SherpaDesk? Wish you did not need an extension to have the tickets automatically refresh to come in. Review collected by and hosted on G2.com. What problems is SherpaDesk solving and how is that benefiting you? Being able to help students and professors with IT issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 12/1/2022 "Product has a lot of the features I need in a PSA for a reasonable price" 3.5/5 What do you like best about SherpaDesk? Project Management with time tracking is included. Review collected by and hosted on G2.com. What do you dislike about SherpaDesk? The interface is a little clunky and feels dated. Review collected by and hosted on G2.com. What problems is SherpaDesk solving and how is that benefiting you? Solving the Project Management and SLA management problems that previous PSA was missing Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JN John N. Business Owner Small-Business (50 or fewer emp.) 4/19/2022 "Lots of features but difficult to understand" 4/5 What do you like best about SherpaDesk? That it is free for one technician. It lets me use all the features I need and if I need something extra, I can pay for it. Review collected by and hosted on G2.com. What do you dislike about SherpaDesk? The portal setup is difficult to understand. Setting up the portal graphics and coding is not for everyone. Sherpa Desk does not have any guidance on this or examples. Review collected by and hosted on G2.com. What problems is SherpaDesk solving and how is that benefiting you? My customers can submit a helpdesk ticket and it will notify me right away. Plus they are continuing to invest in technology with the new mobile app. Review collected by and hosted on G2.com. 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