SherpaDesk Reviews & Product Details

As a consultant with multiple companies under contract it was getting harder and harder to keep track of all the individual projects through emails. My conversion to Sherpadesk was nearly painless and has really helped me stay on top of my customers needs. I'm loving this product. Review collected by and hosted on G2.com.

There were a few issues setting up, but their helpdesk really was on the ball and answered all of my issues in a timely manner. Review collected by and hosted on G2.com.

The ability to manage my team remotely and efficiently manage tickets. Review collected by and hosted on G2.com.

I dislike very little and I believe my team will be upgrading our subscription. Review collected by and hosted on G2.com.

The price of this software was what initially attracted me to try it. I signed up for the free account which came with a trial for the Basecame version. It boasted about the first technician always being free and as a small MSP provider, it seemed to hit the bases I needed for a simple helpdesk with billing. The interface was sleek and appeared simple. Review collected by and hosted on G2.com.

After I began configuring, I realized that there was no true manual or documentation for setup. I think this is because they charge for product training. The solutions they provided for documentation include a knowledge base where they've compiled questions that have been asked that they have answered. I also soon found out after my trial expired, that they begin to nickel and dime you left and right for various integration or feature. Review collected by and hosted on G2.com.

The interface and ease of use help me keep track of all of my tasks on a day to day basis. The fact that it’s free for me isn’t bad either. I am the only technician in my organization. Being able to use this tool is beyond valuable. Especially since we are a not for profit organization. Review collected by and hosted on G2.com.

There is nothing to dislike. I have had issues signing in but the tech support with Sherpadesk is always right there to help me. They have always been courteous and quick to respond. Review collected by and hosted on G2.com.

The interaction with their support personnel to include their senior leadership is on-point. They do not flaunt titles and you never know that the person you were speaking with was one of the creators of the product. Review collected by and hosted on G2.com.

I wish there was a way to "delete" records but understand the limitations. Review collected by and hosted on G2.com.

SherpaDesk is adaptable for all users and groups of users. It's simple to enter, update, work on and close a ticket, and assets can be attached to a ticket. It's all web-based, so there is no client, so it's very device agnostic. The reports are informative and easy to generate. The process is now simpler to transfer tickets, including a feature to automatically route tickets to a user or queue. Review collected by and hosted on G2.com.

We transitioned from the another program, so it took a little time to learn how to effectively use SherpaDesk. Review collected by and hosted on G2.com.

I appreciate how intuitive this product is. Although it's rare that I have to use SherpaDesk, it is never difficult to return to. Aesthetically it is simple and effective. Review collected by and hosted on G2.com.

This system does not reserve space for maintenance and so it is incomplete for my needs. The perfect product might incorporate the project tracking features of SherpaDesk along with the space management features of an event management software. Review collected by and hosted on G2.com.

The simplicity of the software makes life super easy. Review collected by and hosted on G2.com.

So far by using this product I have no complaints. Review collected by and hosted on G2.com.

Sherpa desk allows me to account for consultation time and generate invoices! Review collected by and hosted on G2.com.

A bit difficult to learn all the functions that are available. Review collected by and hosted on G2.com.

Great easy to use software that allows tracking of tickets easily Review collected by and hosted on G2.com.

Honestly there are no real issues I have found except the lack of timeliness of people updating tickers Review collected by and hosted on G2.com.