Last updated: Nov 04, 2026
| Time to go live | Relative frequency |
|---|---|
| Under 1 month | Most common |
| Under 1 day | Also commonly reported |
| 1–3 months | Less common |
| 3–6 months | Less common |
| Never | Less common |
A very useful tool in seeing tickets as they come in and the ease of being able to respond quickly to the client. Review collected by and hosted on G2.com.
Wish you did not need an extension to have the tickets automatically refresh to come in. Review collected by and hosted on G2.com.
Project Management with time tracking is included. Review collected by and hosted on G2.com.
The interface is a little clunky and feels dated. Review collected by and hosted on G2.com.
That it is free for one technician. It lets me use all the features I need and if I need something extra, I can pay for it. Review collected by and hosted on G2.com.
The portal setup is difficult to understand. Setting up the portal graphics and coding is not for everyone. Sherpa Desk does not have any guidance on this or examples. Review collected by and hosted on G2.com.
options and customization, user integration and email notifications Review collected by and hosted on G2.com.
too many levels of expansion to get to options. but i know we can fix that Review collected by and hosted on G2.com.
automates customer ticket contact so all ticket tracking updated to sherpadesk Review collected by and hosted on G2.com.
no easy way to adjust SLA for part-time technicians Review collected by and hosted on G2.com.
It's easy and fast to use. It's handy for us to link it with Quickbooks. The mobile app is also easy to use. The reports are not exactly helpful to us, but the ability to create the ones we need is excellent. Review collected by and hosted on G2.com.
Nothing I dislike. It's more two things that are missing. I need to see the address and the phone number of a customer or requester within the ticket and do not need to go to the customer info to see them. Also, I can create invoices in Quickbooks from Sherpa, but I need to log in Quickbooks to send them to my customers. Review collected by and hosted on G2.com.
That I can submit work orders for myself or another crew on the team. Review collected by and hosted on G2.com.
Not being able to edit the comments already posted or the sites that were selected. Review collected by and hosted on G2.com.
SherpaDesk provides a simple way to request and track support, IT issues, requests, and set-ups with a streamlined, easy to learn and use process. Review collected by and hosted on G2.com.
I have yet to find something I dislike, except for the fact that sometimes transferring tickets isn't as clear it as I would like. Review collected by and hosted on G2.com.
I like that you can customize your setup so much. You can setup all the prompts you need for tickets, customize your portal, and much more. Review collected by and hosted on G2.com.
It took a little getting used to building up the platform from scratch, but there are a lot of helpful knowledge base articles available, and support would always assist when I got stuck. Review collected by and hosted on G2.com.
It is free to use to get familiar with it Review collected by and hosted on G2.com.
It is difficult learning a new interface. Review collected by and hosted on G2.com.
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How much does SherpaDesk cost?
Pricing provided by SherpaDesk.