SetMe Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of SetMe, praising its intuitive workflow and fast performance for daily tasks. (18 mentions)

Users value the fast and reliable connection speed of SetMe, enhancing their remote access experience significantly. (7 mentions)

Users appreciate the easy access and functionality of SetMe for remote support and unattended usage. (7 mentions)

Users commend the easy setup of SetMe, appreciating the straightforward installation and quick access capabilities. (6 mentions)

Users love the easy file transfer feature of SetMe, making remote support efficient and hassle-free. (6 mentions)

Users face remote access issues due to frequent updates, causing delays during critical sessions with clients. (6 mentions)

Users face update issues that disrupt sessions, slowing down their remote access experience significantly. (4 mentions)

Users face limited compatibility with various devices, causing connectivity challenges and impacting user experience. (3 mentions)

Users face remote control issues with SetMe, missing essential features like screen sharing and magnification options. (3 mentions)

Users often face session issues due to delays in updates, affecting their ability to assist clients promptly. (3 mentions)

5 Pros or Advantages of SetMe

1. Ease of Use

Users value the ease of use of SetMe, praising its intuitive workflow and fast performance for daily tasks.

See 18 mentions

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Ed L.

Small-Business (50 or fewer emp.)

5.0/5

"Im please with Setme"

What do you like about SetMe?

After learning how to use the program, it very easy to use and much more secure.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Effortless to Use and Perfect for Daily Tasks"

What do you like about SetMe?

The software is easy to use and offers a smooth experience each time I use it. It operates quickly, and I appreciate the useful features it provides.

2. Connection Speed

Users value the fast and reliable connection speed of SetMe, enhancing their remote access experience significantly.

See 7 mentions

See Related User Reviews

Joshua A.

Mid-Market (51-1000 emp.)

4.0/5

"Exceptional Value and Effortless to Use"

What do you like about SetMe?

I like the ease of use and cost to value ratio. I use this program anywhere from a couple times a day to over 30 times a day to access users' computer

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Fast, Reliable Remote Access with Continuous Improvements"

What do you like about SetMe?

Set.me provides fast reliable remote access to Windows and Mac computers and the developers keep improving the product (smoother reconnects when compu

3. Easy Access

Users appreciate the easy access and functionality of SetMe for remote support and unattended usage.

See 7 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Good asset to have."

What do you like about SetMe?

Unattended access is great. being able to lock the keyboard and mouse is great too. Also hiding the screen while i am working is a good feature too.

Cristopher K.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Client Connections Made Simple"

What do you like about SetMe?

easy for clients to download and connect

4. Easy Setup

Users commend the easy setup of SetMe, appreciating the straightforward installation and quick access capabilities.

See 6 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Effortless to Use and Perfect for Daily Tasks"

What do you like about SetMe?

The software is easy to use and offers a smooth experience each time I use it. It operates quickly, and I appreciate the useful features it provides.

Michael N.

Mid-Market (51-1000 emp.)

5.0/5

"Effortless to Use, Outstanding Value, and Exceptional Support"

What do you like about SetMe?

The ease of use, the pricing, and the amount of work and support they constantly put into this software! It's extremely easy to implement, the custome

5. File Transfer

Users love the easy file transfer feature of SetMe, making remote support efficient and hassle-free.

See 6 mentions

See Related User Reviews

Dwight D.

5.0/5

"Effortless Remote Access with Stellar Support"

What do you like about SetMe?

I love SetMe for its amazing remote capabilities, specifically the ability to quickly connect and fix issues with remote computers. It's super easy to

Damian S.

Small-Business (50 or fewer emp.)

4.5/5

"SetMe: The best feature rich and affordable remote support tool I've used in 30+ Years"

What do you like about SetMe?

SetMe has been excellent for providing remote support. I appreciate being able to place remote monitors in separate windows, which makes it much easie

5 Cons or Disadvantages of SetMe

1. Remote Access Issues

Users face remote access issues due to frequent updates, causing delays during critical sessions with clients.

See 6 mentions

See Related User Reviews

dave e.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless to Use and Highly Intuitive"

What do you dislike about SetMe?

Many updates to the client. The updates come when I'm under pressure to get a remote session

Nicholas T.

Small-Business (50 or fewer emp.)

4.5/5

"Great Support of a Great System"

What do you dislike about SetMe?

Mac OS is a little harder for clients to navigate to get us connected on. Also don't have ability to connect onto Chromebook

2. Update Issues

Users face update issues that disrupt sessions, slowing down their remote access experience significantly.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Good asset to have."

What do you dislike about SetMe?

updates, and it keeping my sessions tied up is my computer shuts down.

dave e.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless to Use and Highly Intuitive"

What do you dislike about SetMe?

Many updates to the client. The updates come when I'm under pressure to get a remote session

3. Limited Compatibility

Users face limited compatibility with various devices, causing connectivity challenges and impacting user experience.

See 3 mentions

See Related User Reviews

Cristopher K.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Client Connections Made Simple"

What do you dislike about SetMe?

cant show the clients my screen, ios support

Nicholas T.

Small-Business (50 or fewer emp.)

4.5/5

"Great Support of a Great System"

What do you dislike about SetMe?

Mac OS is a little harder for clients to navigate to get us connected on. Also don't have ability to connect onto Chromebook

4. Remote Control Issues

Users face remote control issues with SetMe, missing essential features like screen sharing and magnification options.

See 3 mentions

See Related User Reviews

Cristopher K.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Client Connections Made Simple"

What do you dislike about SetMe?

cant show the clients my screen, ios support

Dwight D.

5.0/5

"Effortless Remote Access with Stellar Support"

What do you dislike about SetMe?

I miss the magnifier feature and the ability to share my screen that was available in Fix.Me. Sometimes I am working with a support person and would l

5. Session Issues

Users often face session issues due to delays in updates, affecting their ability to assist clients promptly.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Good asset to have."

What do you dislike about SetMe?

updates, and it keeping my sessions tied up is my computer shuts down.

Larry A.

Small-Business (50 or fewer emp.)

4.5/5

"Effortless Remote Access with Fast Setup and Cross-Platform Support with SetMe"

What do you dislike about SetMe?

Setting up on MACs tends to be a bit more involved, which is common given how the operating system is secured. Every now and then, I encounter a clien

Nathen B.

Owner/Manager

Small-Business (50 or fewer emp.)

12/23/2025

"Great Features and Value, Effortless to Use"

5/5

What do you like best about SetMe?

SetMe offers great features at a reasonable price. Easy to deploy, and easy to use. Review collected by and hosted on G2.com.

What do you dislike about SetMe?

The billing company that is used can confuse you if you do not pay attention. Pricing is not the issue, more of the name of what you are purchasing. Review collected by and hosted on G2.com.

Response from Serge Soroka of SetMe

edit

HI Nathen,

Thanks for the review — we’re happy to hear SetMe has been a good value! Regarding our 3rd party billing partner (Paddle): We’ll take this feedback into account - are you able to share what specifically felt confusing (e.g., the name shown on the receipt or on the card statement)? We'll explore how to address this aspect moving forward.

Jean-Denis B.

Small-Business (50 or fewer emp.)

3/5/2026

"Fast and Secure Remote Support with SetMe"

4.5/5

What do you like best about SetMe?

I love the ease of use of SetMe, which allows me to take remote control of client computers quickly and securely with my team. Review collected by and hosted on G2.com.

What do you dislike about SetMe?

nothing special Review collected by and hosted on G2.com.

Verified User in Consulting

Small-Business (50 or fewer emp.)

7/9/2025

"Good asset to have."

4/5

What do you like best about SetMe?

Unattended access is great. being able to lock the keyboard and mouse is great too. Also hiding the screen while i am working is a good feature too. Review collected by and hosted on G2.com.

What do you dislike about SetMe?

updates, and it keeping my sessions tied up is my computer shuts down. Review collected by and hosted on G2.com.

Response from Serge Soroka of SetMe

edit

Thanks for the review — we appreciate it.

Regarding updates and sessions getting stuck after your computer shuts down:

We’ve made major reductions to update time so they complete much more quickly now and don't interrupt your work. For the “tied up session” comment, that’s not expected behavior — if you share a few details with support, we can help resolve it and make sure everything works as expected. Please reach out to our support team and we'll go from there.

dave e.

IT Consultant

Small-Business (50 or fewer emp.)

12/29/2025

"Effortless to Use and Highly Intuitive"

4.5/5

What do you like best about SetMe?

Very easy to USE. I'm able to navigate the portal easily Review collected by and hosted on G2.com.

What do you dislike about SetMe?

Many updates to the client. The updates come when I'm under pressure to get a remote session Review collected by and hosted on G2.com.

Response from Serge Soroka of SetMe

edit

Hi Dave — thanks for taking the time to leave a review. We’re really glad SetMe is easy to use and has been reliable for your remote sessions.

Regarding updates: we’ve significantly reduced our client update time, and in most cases it now completes faster than some apps even take to launch. We’re also continuing to improve how and when updates are prompted so they’re less disruptive when you’re under pressure. Thanks again for your loyal business!

Nicholas T.

Integration Supervisor

Small-Business (50 or fewer emp.)

12/22/2025

"Great Support of a Great System"

4.5/5

What do you like best about SetMe?

Easy use for clients to get you connected on Review collected by and hosted on G2.com.

What do you dislike about SetMe?

Mac OS is a little harder for clients to navigate to get us connected on. Also don't have ability to connect onto Chromebook Review collected by and hosted on G2.com.

Response from Serge Soroka of SetMe

edit

Hi Nicholas — thank you for the feedback! We’re happy SetMe is helping you in your day-to-day work.

For macOS: we’re continuously improving usability so the client connection process is simpler and clearer.

For Chromebooks: we understand the importance and will consider this as we continue expanding supported platforms. Thanks again for helping us make SetMe better.

Douglas S.

Owner

Small-Business (50 or fewer emp.)

12/18/2025

"I like this for remote support"

5/5

What do you like best about SetMe?

I have been using SetMe for about 6 months. I have found it to be very effective for me to keep my customer's machines up and running. Transfering files is easy. I like it. Review collected by and hosted on G2.com.

What do you dislike about SetMe?

When the host has multiple screens 3 or 4 it not quite a smooth moving from one screen to another. Maybe I just need to practice. I move to the edge and wait then it moves. Review collected by and hosted on G2.com.

Response from Serge Soroka of SetMe

edit

Hi — thanks for the review and for using SetMe. We’re glad it’s helping keep your customers up and running remotely and save the trips.

On the multi-monitor point: totally fair feedback. SetMe has several multi-screen modes in the remote desktop toolbar, and the experience can feel much smoother depending on the mode you choose. We suggest trying: all screens in one view, single screen in one window, or each screen in its own window — whichever best matches how you work. You can also reach out to support so we can suggest the best setup for your workflow.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/10/2025

"The most easy to use remote software out there!"

5/5

What do you like best about SetMe?

What I like the most about SetMe is the ease of use for both myself and clients. All I need from my clients is to provide me with a simple 6 digit number and I can hop on in seconds. Just being that simple alone is worth it's weight in gold. Review collected by and hosted on G2.com.

What do you dislike about SetMe?

They are constantly adding new features to SetMe, so I can't grumble much on that side of things. The only thing that really comes to mind is the performance side. Once you get over the 1000 unattended links on the system, sometimes it can take a moment to search for the PC you are looking for and when a client is frustrated, every second helps. But this the only real thing that comes to mind when using SetMe. Review collected by and hosted on G2.com.

Response from Serge Soroka of SetMe

edit

Thanks for the review — we appreciate it. Love hearing that you're enjoying the ease of use.

Regarding the 1,000+ unattended devices— totally fair feedback and there are several things in place that we recommend. To speed things up, try using list filters/sort/group, add your most-used devices to Favorites, and rely on Recent for machines you’ve connected to lately. Hopefully this helps get you the most out of using SetMe!

Ryan J.

Owner

Small-Business (50 or fewer emp.)

7/9/2025

"SetMe is a successful improvement over previous FixMe for remote IT"

5/5

What do you like best about SetMe?

I like having unlimited remote connections and the ability to connect to many remote devices at once, instead of having to connect to one at a time. Remote password saving on the endpoint is great too. I have emailed support a number of times with ideas or small problems and not only have they been very fast at responding, they have also implemented some of my suggestions into their product. Having the ability to download a pre-configured .msi means I can deploy via group policy on a domain network and all it takes is a reboot on the end users' part. I use SetMe daily and it works on both my PC and Mac. Review collected by and hosted on G2.com.

What do you dislike about SetMe?

I would LOVE a dark mode, and I think that is on their roadmap. Also I do not think there is a remote cursor release currently like there was on the old FixMe product, so I have to move my mouse off the remote screen to not fight with the remote user for mouse control. I believe that is also on the roadmap for future improvements. I might like to see the ability to resume a session on another device. I have it on my main office computer and when I need to sign in on another computer, like my laptop, I have to first close my session and remote connections on my office PC. I would love it if it were possible to just "resume" my session on another device, including my remote connections. Review collected by and hosted on G2.com.

Response from Serge Soroka of SetMe

edit

Hi Ryan - Thank you for the detailed feedback! Glad SetMe is working well for you.

Yes: both dark mode and resuming your session on another device are on our roadmap. Don't hesitate to reach out if there are any other ideas you wish to share!

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

12/29/2025

"Fast, Reliable Remote Access with Continuous Improvements"

4.5/5

What do you like best about SetMe?

Set.me provides fast reliable remote access to Windows and Mac computers and the developers keep improving the product (smoother reconnects when computers wakeup from sleep...) Review collected by and hosted on G2.com.

What do you dislike about SetMe?

Some clients get confused understanding the URL name, typing a .me domain, or by autocomplete suggestions in their browser. Please increase your focus on SEO and add an additional domain name like setme.com Review collected by and hosted on G2.com.

Response from Serge Soroka of SetMe

edit

Thanks for the thoughtful review — we’re glad SetMe has been a reliable solution for your remote access needs. We also really appreciate the feedback about the URL and the .me domain - we’ll take it into account as we evaluate ways to improve the overall user experience.