Generated from real user reviews
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Ed L.
Small-Business (50 or fewer emp.)
5.0/5
"Im please with Setme"
What do you like about SetMe?
After learning how to use the program, it very easy to use and much more secure.
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Effortless to Use and Perfect for Daily Tasks"
What do you like about SetMe?
The software is easy to use and offers a smooth experience each time I use it. It operates quickly, and I appreciate the useful features it provides.
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Joshua A.
Mid-Market (51-1000 emp.)
4.0/5
"Exceptional Value and Effortless to Use"
What do you like about SetMe?
I like the ease of use and cost to value ratio. I use this program anywhere from a couple times a day to over 30 times a day to access users' computer
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Fast, Reliable Remote Access with Continuous Improvements"
What do you like about SetMe?
Set.me provides fast reliable remote access to Windows and Mac computers and the developers keep improving the product (smoother reconnects when compu
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Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Good asset to have."
What do you like about SetMe?
Unattended access is great. being able to lock the keyboard and mouse is great too. Also hiding the screen while i am working is a good feature too.
Cristopher K.
Small-Business (50 or fewer emp.)
4.5/5
"Effortless Client Connections Made Simple"
What do you like about SetMe?
easy for clients to download and connect
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Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Effortless to Use and Perfect for Daily Tasks"
What do you like about SetMe?
The software is easy to use and offers a smooth experience each time I use it. It operates quickly, and I appreciate the useful features it provides.
Michael N.
Mid-Market (51-1000 emp.)
5.0/5
"Effortless to Use, Outstanding Value, and Exceptional Support"
What do you like about SetMe?
The ease of use, the pricing, and the amount of work and support they constantly put into this software! It's extremely easy to implement, the custome
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Dwight D.
5.0/5
"Effortless Remote Access with Stellar Support"
What do you like about SetMe?
I love SetMe for its amazing remote capabilities, specifically the ability to quickly connect and fix issues with remote computers. It's super easy to
Damian S.
Small-Business (50 or fewer emp.)
4.5/5
"SetMe: The best feature rich and affordable remote support tool I've used in 30+ Years"
What do you like about SetMe?
SetMe has been excellent for providing remote support. I appreciate being able to place remote monitors in separate windows, which makes it much easie
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Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Good asset to have."
What do you dislike about SetMe?
updates, and it keeping my sessions tied up is my computer shuts down.
dave e.
Small-Business (50 or fewer emp.)
4.5/5
"Effortless to Use and Highly Intuitive"
What do you dislike about SetMe?
Many updates to the client. The updates come when I'm under pressure to get a remote session
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Cristopher K.
Small-Business (50 or fewer emp.)
4.5/5
"Effortless Client Connections Made Simple"
What do you dislike about SetMe?
cant show the clients my screen, ios support
Dwight D.
5.0/5
"Effortless Remote Access with Stellar Support"
What do you dislike about SetMe?
I miss the magnifier feature and the ability to share my screen that was available in Fix.Me. Sometimes I am working with a support person and would l
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Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Good asset to have."
What do you dislike about SetMe?
updates, and it keeping my sessions tied up is my computer shuts down.
Larry A.
Small-Business (50 or fewer emp.)
4.5/5
"Effortless Remote Access with Fast Setup and Cross-Platform Support with SetMe"
What do you dislike about SetMe?
Setting up on MACs tends to be a bit more involved, which is common given how the operating system is secured. Every now and then, I encounter a clien
Easy to use and easy to set up and deploy unattended access Review collected by and hosted on G2.com.
Everything is great so far. Only thing is we have only 1 license for our techs to use Review collected by and hosted on G2.com.
SetMe makes it simple for me to have someone connect to the site. The short URL is convenient, and the site loads quickly. I also appreciate that I can connect to both Windows and Mac computers. Setting it up on different machines is straightforward, and accessing my clients remotely through unassisted access is very easy. Review collected by and hosted on G2.com.
Setting up on MACs tends to be a bit more involved, which is common given how the operating system is secured. Every now and then, I encounter a client who lacks patience and ends up launching multiple sessions. This is due to the delay between installing the client and receiving the security warning. Review collected by and hosted on G2.com.
Hi Larry - thanks for the review! Glad SetMe helps you efficiently resolve customer issues.
Mac setup can be more involved due to Apple’s security prompts, and our team is continuously working to improve the macOS experience.
The ease of use, the pricing, and the amount of work and support they constantly put into this software! It's extremely easy to implement, the customer support goes above and beyond, and we utilize it daily. Itigration is seemless, you install an agent and it's good to go. The features are what you'd expect and desire. Review collected by and hosted on G2.com.
Nothing, honestly. It just works the way any teck expects it to. Our team loves it and we have no intention on ever switching. Review collected by and hosted on G2.com.
It provides a stable connection at a good speed, which is crucial. Review collected by and hosted on G2.com.
Outdated design and a little bit complicated to set up. Review collected by and hosted on G2.com.
I love SetMe for its amazing remote capabilities, specifically the ability to quickly connect and fix issues with remote computers. It's super easy to use, and I really like the ability to share and record solutions while working with end users. I can connect to a computer, record my session, and save it for the remote user, which is great for teaching and helping users recover solutions on their own. The ease of connecting to Mac products also influenced my switch to SetMe. The initial setup was super easy, just a quick email to support, and they handled the full migration of my accounts. Review collected by and hosted on G2.com.
I miss the magnifier feature and the ability to share my screen that was available in Fix.Me. Sometimes I am working with a support person and would like to share my screen. The magnifier allowed me to zoom in on only a portion of a screen without having to zoom the entire screen and having to scroll. Review collected by and hosted on G2.com.
SetMe has been excellent for providing remote support. I appreciate being able to place remote monitors in separate windows, which makes it much easier to locate items as they appear, without having to scroll around. The feature that allows me to copy and paste text, applications, and files from my local machine to the remote one is extremely useful. Additionally, having the option for both unattended and on-demand access adds a lot of flexibility. The dashboard for unattended clients allows you to put them in goups making them easier to find. You can also give the friendly names as well as see the actual computer name. I have also used the dashboard to find the OS of a computer and the external ip address of their internet connection. These are just a handful of the many features available and I am sure there are some I haven't even discovered yet. I have used other remote support utilities in my 30+ year career in IT and I can SetMe has been one of the best if not the best I have come across. Almost forgot you can remote into multiple machines simultaneously which is a huge help when doing installs or troubleshooting client server applications. Review collected by and hosted on G2.com.
It's not exactly a complaint—if anything, it's probably a positive—but I do notice that there are a lot of updates whenever I launch the app. I understand these updates are likely improvements, and so far, none have caused any problems. However, they always seem to occur when I'm in a hurry and have several clients needing remote assistance at once. One feature I wish the app offered is the ability to set a timeout or automatically disconnect a remote session if it remains idle for too long, as this may become a requirement for some of my clients in the near future. Review collected by and hosted on G2.com.
Hi Damian— thank you for such a detailed review.
On the updates: we heard you. We’ve significantly reduced update time, and in many cases it now completes faster than some apps take to launch — and we’re continuing to make updates as unintrusive as possible when you’re in a hurry.
And great suggestion on idle timeout / auto-disconnect — that’s already on our roadmap and we understand the importance.
Thanks again for using SetMe and for the thoughtful feedback!
On Demand access for those not installed with client Review collected by and hosted on G2.com.
Would be nice if it worked on Linux distros as well. Review collected by and hosted on G2.com.
Good format and workflow. Especially if you connect with multiple machines at once. Tech support is available, responsive and pretty good. Its refreshing in this era of non-support or using poor implementation of AI to infuriate you.
I use the product EVERY day. Its fabulous for my clients and me. Review collected by and hosted on G2.com.
Its cost structure. I use to buy two licenses so my colleague could share sessions with me. Review collected by and hosted on G2.com.
Setme allows me to be states away and take care of my clients. Easy to use I've only needed to call for support once! I use this thousands of times a week to care for my clients every wishes. Newer features from upgrading from fixme are welcome and help also help state of remote computer. Accounts were switched without any hassle Review collected by and hosted on G2.com.
Screen adjustment options with multiple screens. I would like a button when multiple screens are discovered Review collected by and hosted on G2.com.
Hi Timothy,
Thanks for the feedback and for using SetMe — we’re glad the move from FixMe.IT was smooth!
For multi-monitor sessions, SetMe is designed to handle screen detection automatically. To make sure we understand your request: is the “button” you mentioned for faster monitor switching, choosing a monitor before connecting, or something else? If you share more info, we’ll help you get the best workflow and/or explore ways to improve this feature.
Easy to use. Supports both PC's and Mac's. Simple for the person you are supporting to implement. Allows you to setup for unattended usage. Makes it so you can work remotely on another computer as though you are sitting with that computer. I am able to support anyone not just existing customers. It is everything you need. I use it all the time. Review collected by and hosted on G2.com.
I have no issues with this application at all. Review collected by and hosted on G2.com.