The G2 on Sestek Speech Analytics

AA

Ali Murat A.

Mid-Market (51-1000 emp.)

5/26/2023

"Sestek Speech Analytics streamlines our quality control processes"

5/5

What do you like best about Sestek Speech Analytics?

I like the Turkish language support of the product. Most of the other products are not as successful as Sestek's product.

Also, automated quality review forms help us to minimize manual tasks. Review collected by and hosted on G2.com.

What do you dislike about Sestek Speech Analytics?

I don't have any specific functionality which I dislike. Review collected by and hosted on G2.com.

AU

Adem U.

Account Director

Enterprise (> 1000 emp.)

4/27/2023

"It provided efficiency to all our business processes."

5/5

What do you like best about Sestek Speech Analytics?

Easy use, fast support, and effective business results were provided. Sestek's customer-oriented approach is also important. Its contribution to our customers and business processes is quite high. Review collected by and hosted on G2.com.

What do you dislike about Sestek Speech Analytics?

Overall, I did not have a negative experience. As someone who has used different products in the market, I am very satisfied with the service I received from support. Thank you for all the support. Review collected by and hosted on G2.com.

UI

Verified User in Investment Banking

Mid-Market (51-1000 emp.)

5/25/2023

"We can reach the information we want faster and with more information."

4.5/5

What do you like best about Sestek Speech Analytics?

Since queries can be made instantly and with the desired level of detail, you can reach the fastest response in the shortest time. Review collected by and hosted on G2.com.

What do you dislike about Sestek Speech Analytics?

Not showing sound and image at the same time Review collected by and hosted on G2.com.

TY

Tuğba Y.

Enterprise (> 1000 emp.)

4/30/2023

"This is more usefuly than other programmes"

5/5

What do you like best about Sestek Speech Analytics?

This is rapidly, it has a lot of keywords.

It helps to find and to analyz customer complaints. Review collected by and hosted on G2.com.

What do you dislike about Sestek Speech Analytics?

I think only disadvantage is its price. Bacuse its very expensive. Review collected by and hosted on G2.com.

UI

Verified User in Insurance

Mid-Market (51-1000 emp.)

5/4/2023

"Easy and fastest way to hear the voice of customers"

5/5

What do you like best about Sestek Speech Analytics?

USer -friendly and easy to use, in seconds we could start to hear the voice of customers and get the insights. Review collected by and hosted on G2.com.

What do you dislike about Sestek Speech Analytics?

We did not recognize any negative features of the system yet. Review collected by and hosted on G2.com.

YG

Yiğit G.

Enterprise (> 1000 emp.)

5/3/2023

"a helpful program in terms of quality review"

5/5

What do you like best about Sestek Speech Analytics?

Wordings and analysis of customer emotion management Review collected by and hosted on G2.com.

What do you dislike about Sestek Speech Analytics?

Improvements are needed in the use of German Review collected by and hosted on G2.com.

SU

Serkan U.

Enterprise (> 1000 emp.)

5/4/2023

"It's friendly and rapidly."

4.5/5

What do you like best about Sestek Speech Analytics?

I ama able to find keywords and the best options for calls. Review collected by and hosted on G2.com.

What do you dislike about Sestek Speech Analytics?

It's more expensive than other solutions. Review collected by and hosted on G2.com.

PU

Pınar U.

Enterprise (> 1000 emp.)

5/10/2023

"User friendly"

4.5/5

What do you like best about Sestek Speech Analytics?

Reporting and quality of product and support team Review collected by and hosted on G2.com.

What do you dislike about Sestek Speech Analytics?

It's a little expensive than other products Review collected by and hosted on G2.com.

Ö

Övünç .

Enterprise (> 1000 emp.)

5/3/2023

"perfect"

5/5

What do you like best about Sestek Speech Analytics?

best for quality-check and monitoring . thanks Review collected by and hosted on G2.com.

What do you dislike about Sestek Speech Analytics?

licence fee is high it can be more easy to get Review collected by and hosted on G2.com.

AI

Verified User in Investment Banking

Mid-Market (51-1000 emp.)

5/25/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"With a new project at Aktifbank"

4/5

What do you like best about Sestek Speech Analytics?

I mostly liked the Word Error Rate even in Turkish. Review collected by and hosted on G2.com.

What do you dislike about Sestek Speech Analytics?

technical infrastructure setup and implementation took longer than planned. Review collected by and hosted on G2.com.

4.8 out of 5 stars

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