Link copied to clipboard # CallMiner Eureka vs Sestek Speech Analytics Comparison - What are their main differences? Share [ Export ](/compare/callminer-eureka/sestek-speech-analytics/export.csv) CallMiner EurekaSestek Speech Analytics[+ Add Product](#) Pricing **CallMiner Eureka** No pricing available **Sestek Speech Analytics** Free Trial No pricing available **Pricing Insights** from reviews Time to Implement **CallMiner Eureka** 5 months Based on 24 responses **Sestek Speech Analytics** Not enough reviews yet Return on Investment **CallMiner Eureka** 19 months Based on 18 responses **Sestek Speech Analytics** Not enough reviews yet Perceived Cost **CallMiner Eureka** $$$$$ **Sestek Speech Analytics** Not enough reviews yet Average Discount **CallMiner Eureka** 15% **Sestek Speech Analytics** Not enough reviews yet ![CallMiner Eureka](https://images.g2crowd.com/uploads/product/hd_favicon/be4ce81daed417c6f41658788587424c/callminer-eureka.svg "CallMiner Eureka") ![Sestek Speech Analytics](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_94a83db4d3f3601412d92ad5e65854ef/sestek-speech-analytics.png "Sestek Speech Analytics") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **CallMiner Eureka** [ Innovation (12) ](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1639055&qs=pros-and-cons#reviews)[ Ease of Use (11) ](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1639287&qs=pros-and-cons#reviews)[ Learning Curve (8) ](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1638833&qs=pros-and-cons#reviews)[ Missing Features (5) ](https://www.g2.com/products/callminer-eureka/reviews?filters%5Bsentiment_snippet%5D=1639531&qs=pros-and-cons#reviews) **Sestek Speech Analytics** Not enough data Integrations **CallMiner Eureka** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aff01d0760ebddff3ce23de76ea0e1bf/anywhere365.png "Product Avatar Image") Anywhere365 ](https://www.g2.com/products/anywhere365/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_192a0c95d39f915ddd2f2bd4e95d4afa/content-guru-storm.jpg "Product Avatar Image") Content Guru storm ](https://www.g2.com/products/content-guru-storm/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ee3b0d2f6812f0a6f758c96ee32f0231/dynamics.jpg "Product Avatar Image") Dynamics ](https://www.g2.com/products/dynamics/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") Five9 Intelligent Cloud... ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[ View all ](https://www.g2.com/products/callminer-eureka/integrations) **Sestek Speech Analytics** Not enough data Screenshots **CallMiner Eureka** ![CallMiner Eureka screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1571166/CallMiner-Omnichannel-Journey-screenshot.png) **Sestek Speech Analytics** No screenshot available **Ratings** from reviews Meets Requirements **CallMiner Eureka** 8.8 8.8182 **Sestek Speech Analytics** 9.1 9.119 Ease of Use **CallMiner Eureka** 8.4 8.4186 **Sestek Speech Analytics** 9.1 9.119 Ease of Setup **CallMiner Eureka** 7.6 7.6113 **Sestek Speech Analytics** 9.5 9.510 Ease of Admin **CallMiner Eureka** 8.2 8.2112 **Sestek Speech Analytics** 9.3 9.310 Quality of Support **CallMiner Eureka** 9.1 9.1181 **Sestek Speech Analytics** 9.6 9.619 Has the product been a good partner in doing business? **CallMiner Eureka** 9.4 9.4118 **Sestek Speech Analytics** 9.5 9.510 Product Direction (% positive) **CallMiner Eureka** 9.7 9.7179 **Sestek Speech Analytics** 10.0 10.019 **Features** ratings from reviews Conversation Intelligence 8.1 84 Not enough data Speech Analytics 8.2 36 Not enough data Contact Center Quality Assurance 8.3 111 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 13.3% Mid-Market(51-1000 emp.) 49.6% Enterprise(\> 1000 emp.) 37.2% Small-Business(50 or fewer emp.) 13.3% Mid-Market(51-1000 emp.) 49.6% Enterprise(\> 1000 emp.) 37.2% Small-Business(50 or fewer emp.) 0% Mid-Market(51-1000 emp.) 45.0% Enterprise(\> 1000 emp.) 55.0% Small-Business(50 or fewer emp.) 0% Mid-Market(51-1000 emp.) 45.0% Enterprise(\> 1000 emp.) 55.0% **Reviewers' Industry** [![CallMiner Eureka](https://images.g2crowd.com/uploads/product/hd_favicon/be4ce81daed417c6f41658788587424c/callminer-eureka.svg "CallMiner Eureka")](https://www.g2.com/products/callminer-eureka/reviews) CallMiner Eureka Financial Services 23.8% Insurance 8.1% Telecommunications 5.8% Hospital & Health Care 5.4% Consumer Services 4.9% Other 52.0% [![Sestek Speech Analytics](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_94a83db4d3f3601412d92ad5e65854ef/sestek-speech-analytics.png "Sestek Speech Analytics")](https://www.g2.com/products/sestek-speech-analytics/reviews) Sestek Speech Analytics Telecommunications 20.0% Chemicals 15.0% Airlines/Aviation 15.0% Investment Banking 10.0% Banking 10.0% Other 30.0% Alternatives **CallMiner Eureka Alternatives** ![Observe.AI](https://images.g2crowd.com/uploads/product/hd_favicon/5bb936b6a0c10b465326a04084f38b48/observe-ai.svg "Observe.AI") [ Observe.AI ](/products/observe-ai/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![Verint Speech and Text Analytics](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_19576b6f9cdacc4e3c55837439d5c78c/verint-speech-and-text-analytics.png "Verint Speech and Text Analytics") [ Verint Speech and Text... ](/products/verint-speech-and-text-analytics/reviews) **Sestek Speech Analytics Alternatives** ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![Verint Speech and Text Analytics](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_19576b6f9cdacc4e3c55837439d5c78c/verint-speech-and-text-analytics.png "Verint Speech and Text Analytics") [ Verint Speech and Text... ](/products/verint-speech-and-text-analytics/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Calabrio ONE](https://images.g2crowd.com/uploads/product/hd_favicon/0eb7b365d8370c07dbd2109aa0ae40bd/calabrio-one.svg "Calabrio ONE") [ Calabrio ONE ](/products/calabrio-one/reviews) ## CallMiner Eureka vs Sestek Speech Analytics FAQs Generated using AI Last updated: August 16, 2026 ### What is the difference between CallMiner Eureka vs Sestek Speech Analytics? Sestek Speech Analytics stands out for its higher G2 rating and superior scores in both Ease of Setup and Quality of Support compared to CallMiner Eureka. | | [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) | [Sestek Speech Analytics](https://www.g2.com/products/sestek-speech-analytics/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.5/5 (230 reviews) | 4.8/5 (22 reviews) | | Largest Segment | Mid-Market | Enterprise | | Ease of Setup score | 7.6 | 9.5 | | Quality of Support score | 9.1 | 9.6 | | Top Reviewer-Cited Strength | Helpful (9 all-time mentions) | User-friendly and easy to use | ### How do the pricing models of CallMiner Eureka and Sestek Speech Analytics compare? Sestek Speech Analytics receives higher reviewer satisfaction on value, as reflected in its superior Price/Cost-related dimension scores. - **CallMiner Eureka:** In recent reviews, many reviewers highlight the platform's depth of insights and robust analytics as justifying the investment, though some mention a higher price tag and pressure for immediate ROI. - **Sestek Speech Analytics:** Reviewers note that while Sestek is more expensive than other solutions, they are highly satisfied with the value, citing its quality and ease of use. ### What are the best alternatives to CallMiner Eureka and Sestek Speech Analytics? The top three alternatives to CallMiner Eureka and Sestek Speech Analytics are NiCE CXone, Observe.AI, and Talkdesk. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) | 4.5/5 (230 reviews) | Mid-Market | Reviewers highlight strong value for actionable insights | Helpful (9 all-time mentions) | | [Sestek Speech Analytics](https://www.g2.com/products/sestek-speech-analytics/reviews) | 4.8/5 (22 reviews) | Enterprise | More expensive than other solutions, but high satisfaction | User-friendly and easy to use | | [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) | 4.3/5 (1,730 reviews) | Mid-Market | — | — | | [Observe.AI](https://www.g2.com/products/observe-ai/reviews) | 4.6/5 (262 reviews) | — | — | — | | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5 (2,586 reviews) | Small-Business | — | — | ### Which Speech Analytics features should I prioritize when comparing CallMiner Eureka and Sestek Speech Analytics? Buyers should prioritize Ease of Setup, Quality of Support, Ease of Use, Analytics capabilities, and Compliance when comparing CallMiner Eureka and Sestek Speech Analytics. - **Ease of Setup:** CallMiner Eureka 7.6, Sestek Speech Analytics 9.5 - **Quality of Support:** CallMiner Eureka 9.1, Sestek Speech Analytics 9.6 - **Ease of Use:** CallMiner Eureka 8.4, Sestek Speech Analytics 9.1 - **Analytics capabilities:** CallMiner Eureka: Analytics (4 all-time mentions), Sestek Speech Analytics: Reviewers highlight fast access to data and actionable insights - **Compliance:** CallMiner Eureka: Compliance (multiple all-time mentions), Sestek Speech Analytics: Reviewers cite quality assessment and compliance monitoring ### What are the pros and cons of CallMiner Eureka vs Sestek Speech Analytics? Sestek Speech Analytics' headline strength is its ease of use and high reviewer satisfaction, while CallMiner Eureka is praised for its depth of analytics and actionable insights. - **CallMiner Eureka strengths:** Helpful (9 all-time mentions), Artificial Intelligence (6), Ease of Use (6), Improvement (6), Innovation (6), User Interface (5), Analytics (4), Automation (4), Coaching (4), Customer Support (4), Easy Integrations (4), Efficiency (4), Experience Improvement (4), Recording Features (4), Workflow Efficiency (4), Accuracy (3), AI Summary (3), Customer Engagement (3), Dashboard Features (3) - **CallMiner Eureka trade-offs:** Accuracy Issues (3 all-time mentions), learning curve for new users, initial setup complexity, some integration challenges, and additional costs for advanced features - **Sestek Speech Analytics strengths:** User-friendly and easy to use, high Turkish language support, automated quality review forms, fast access to data, robust reporting, and strong customer support - **Sestek Speech Analytics trade-offs:** Higher price compared to other solutions, desire for more advanced AI features, and improvement needed in language analysis for German and English ### Is CallMiner Eureka or Sestek Speech Analytics better for small businesses? Talkdesk is the top alternative with a Small-Business segment, but between CallMiner Eureka and Sestek Speech Analytics, CallMiner Eureka is better aligned for mid-market and small-business needs. - **CallMiner Eureka:** Largest reviewer segment is Mid-Market, with reviewers noting its flexibility and value for scaling quality monitoring and analytics. - **Sestek Speech Analytics:** Largest reviewer segment is Enterprise, with reviewers highlighting its effectiveness in large-scale call centers and enterprise environments. ### Which Speech Analytics platform has better integrations? CallMiner Eureka is favored for integrations, with reviewers citing its integration capabilities in recent reviews. - **CallMiner Eureka:** In recent reviews, multiple reviewers mention integrations with Tableau, Genesys Cloud CX, and Genesys PureConnect, highlighting the platform's ability to support downstream reporting and analytics. - **Sestek Speech Analytics:** No specific third-party integrations are cited in recent reviews. ### How do CallMiner Eureka and Sestek Speech Analytics compare on customer support? Sestek Speech Analytics leads on Quality of Support with a 0.5-point advantage over CallMiner Eureka (9.6 vs 9.1). - **CallMiner Eureka:** Reviewers consistently praise the support team for responsiveness and helpful onboarding, with 4 all-time mentions of customer support as a strength. - **Sestek Speech Analytics:** Reviewers highlight fast, solution-oriented support and high satisfaction with the support experience. ### Which is easier to implement, CallMiner Eureka or Sestek Speech Analytics? Sestek Speech Analytics is easier to implement, with a 1.9-point higher Ease of Setup score than CallMiner Eureka (9.5 vs 7.6). - **CallMiner Eureka:** Reviewers describe a learning curve and initial setup complexity, but also note improvements in onboarding and training over time. - **Sestek Speech Analytics:** Reviewers consistently cite user-friendly setup and rapid deployment, with multiple mentions of easy implementation and quick access to insights. ### Which product has better Compliance? CallMiner Eureka is more frequently cited for Compliance, with multiple all-time mentions and reviewer emphasis on compliance monitoring and automation. - **CallMiner Eureka:** Compliance is a top-cited feature, with reviewers highlighting its role in automating QA, ensuring regulatory adherence, and providing immediate insights into compliance issues. - **Sestek Speech Analytics:** Reviewers mention quality assessment and compliance monitoring as benefits, but with fewer explicit mentions compared to CallMiner Eureka.