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Compare CallMiner Eureka and Sestek Speech Analytics 
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At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Enterprise (55.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CallMiner Eureka
Star Rating
(223)4.5 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaSestek Speech Analytics
Star Rating
(22)4.8 out of 5
Market Segments
Enterprise (55.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Sestek Speech AnalyticsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallMiner Eureka excels in its Call Analysis feature, scoring 8.9, which reviewers mention provides in-depth insights into customer interactions, helping businesses improve their service quality.
- Reviewers mention that Sestek Speech Analytics shines in Ease of Setup, with a score of 9.5, indicating that users find it straightforward to implement and integrate into their existing systems.
- G2 users highlight the superior Quality of Support for Sestek, scoring 9.6, with many reviewers stating that the support team is responsive and knowledgeable, making troubleshooting easier.
- Users on G2 report that CallMiner Eureka's Machine Learning capabilities, scoring 8.2, are robust but can be complex to navigate, which some users find challenging compared to Sestek's more user-friendly approach.
- Reviewers mention that Sestek's Generative AI features, particularly in AI Text Summarization, score 8.5, providing concise summaries that help teams quickly grasp key points from calls, enhancing productivity.
- Users say that CallMiner Eureka's Customer Scoring feature, with a score of 8.8, is effective for evaluating agent performance, but some find it less intuitive than Sestek's offerings, which are praised for their clarity and ease of use.
Pricing
Entry-Level Pricing
CallMiner Eureka
No pricing availableSestek Speech Analytics
No pricing availableFree Trial
CallMiner Eureka
No trial information availableSestek Speech Analytics
Free Trial is available
Ratings
Meets Requirements
8.7
175
9.1
19
Ease of Use
8.3
176
9.1
19
Ease of Setup
7.6
107
9.5
10
Ease of Admin
8.1
110
9.3
10
Quality of Support
9.0
171
9.6
19
Has the product been a good partner in doing business?
9.4
116
9.5
10
Product Direction (% positive)
9.7
175
10.0
19
Features by Category
Call Analytics
8.7
63
|
Verified
Not enough data
7.9
57
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
8.3
49
|
Verified
Not enough data
Agent Performance Management
8.8
60
|
Verified
Not enough data
8.2
67
|
Verified
Not enough data
8.1
57
|
Verified
Not enough data
Generative AI
8.3
19
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Quality Assurance
8.8
92
Not enough data
8.5
85
Not enough data
8.2
93
Not enough data
Engagement
8.6
92
Not enough data
8.1
93
Not enough data
8.4
87
Not enough data
Performance
8.0
74
Not enough data
8.8
91
Not enough data
Generative AI
7.7
31
Not enough data
7.7
30
Not enough data
Generative AI
8.2
36
Not enough data
Categories
Categories
Shared Categories
CallMiner Eureka and Sestek Speech Analytics are categorized as Speech Analytics
Unique Categories
CallMiner Eureka is categorized as Contact Center Quality Assurance and Conversation Intelligence
Sestek Speech Analytics has no unique categories
Reviews
Reviewers' Company Size
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sestek Speech Analytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.4%
Insurance
7.5%
Telecommunications
6.1%
Hospital & Health Care
5.2%
Consumer Services
5.2%
Other
51.6%
Telecommunications
20.0%
Chemicals
15.0%
Airlines/Aviation
15.0%
Investment Banking
10.0%
Banking
10.0%
Other
30.0%
Alternatives
Discussions
Is there any way to increase the recognition accuracy?
1 Comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How do I combine two components in one components?
1 Comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 Comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
Sestek Speech Analytics has no discussions with answers
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