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Compare CallMiner Eureka and Sestek Speech Analytics 
Featured Products
At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Enterprise (55.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CallMiner Eureka
Star Rating
(223)4.5 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CallMiner EurekaSestek Speech Analytics
Star Rating
(22)4.8 out of 5
Market Segments
Enterprise (55.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Sestek Speech AnalyticsCallMiner Eureka vs Sestek Speech Analytics
When assessing the two solutions, reviewers found Sestek Speech Analytics easier to use, set up, and administer. Reviewers also preferred doing business with Sestek Speech Analytics overall.
- Reviewers felt that Sestek Speech Analytics meets the needs of their business better than CallMiner Eureka.
- When comparing quality of ongoing product support, reviewers felt that Sestek Speech Analytics is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Sestek Speech Analytics over CallMiner Eureka.
Pricing
Entry-Level Pricing
CallMiner Eureka
No pricing availableSestek Speech Analytics
No pricing availableFree Trial
CallMiner Eureka
No trial information availableSestek Speech Analytics
Free Trial is available
Ratings
Meets Requirements
8.7
175
9.1
19
Ease of Use
8.3
176
9.1
19
Ease of Setup
7.6
107
9.5
10
Ease of Admin
8.1
110
9.3
10
Quality of Support
9.0
171
9.6
19
Has the product been a good partner in doing business?
9.4
116
9.5
10
Product Direction (% positive)
9.7
175
10.0
19
Features by Category
Call Analytics
8.7
63
|
Verified
Not enough data
7.9
57
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
8.3
49
|
Verified
Not enough data
Agent Performance Management
8.8
60
|
Verified
Not enough data
8.2
67
|
Verified
Not enough data
8.1
57
|
Verified
Not enough data
Generative AI
8.3
19
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Quality Assurance
8.8
92
Not enough data
8.5
85
Not enough data
8.2
93
Not enough data
Engagement
8.6
92
Not enough data
8.1
93
Not enough data
8.4
87
Not enough data
Performance
8.0
74
Not enough data
8.8
91
Not enough data
Generative AI
7.7
31
Not enough data
7.7
30
Not enough data
Generative AI
8.2
36
Not enough data
Categories
Categories
Shared Categories
CallMiner Eureka and Sestek Speech Analytics are categorized as Speech Analytics
Unique Categories
CallMiner Eureka is categorized as Contact Center Quality Assurance and Conversation Intelligence
Sestek Speech Analytics has no unique categories
Reviews
Reviewers' Company Size
CallMiner Eureka
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sestek Speech Analytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
24.4%
Insurance
7.5%
Telecommunications
6.1%
Hospital & Health Care
5.2%
Consumer Services
5.2%
Other
51.6%
Telecommunications
20.0%
Chemicals
15.0%
Airlines/Aviation
15.0%
Investment Banking
10.0%
Banking
10.0%
Other
30.0%
Alternatives
Discussions
How do I combine two components in one components?
1 Comment
KD
Hi Mahavir - We don't yet have a system for merging components but we have put this into our Ideas process for review by our product management team.Read more
Is there any way to increase the recognition accuracy?
1 Comment
KD
Hi Paul – Transcription accuracy depends on a number of factors with audio quality being at the top of the list. High quality, speaker-separated (stereo)...Read more
How can I keep the data label while exporting the dashboard in pdf format?
1 Comment
KD
Hi Mahesh - You would need to export the data in CSV to see all of the data points and hidden labels, or you could use the API. Depending on what you want to...Read more
Sestek Speech Analytics has no discussions with answers
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