One of the best things about ServiceTitan is the community that is on Facebook that allows you ask questions to other contractors that are using the software. Some times it is better to ask someone using it daily, then asking the people that have to learn the software from a technical standpoint instead of an operations standpoint. I also love that they are constantly updating features and building new features, even though this can be a blessing and a curse. Review collected by and hosted on G2.com.

I dislike the glitches that happen constantly. Or the promises that are made about certain features that will come out, but they never come out. I don't like empty promises. Review collected by and hosted on G2.com.

Service Titan puts everything in one program so that it is easily accessible and very user friendly. Saves space as we do not need filing cabinets and is very environmentally friendly which is the least of their fantastic services that they offer. We can send the customer all of their information in one email, and book follow up calls for the best customer support. It is very easy to learn, unlike other programs. It integrates with Quickbooks very easily. We do not use any other software for our locations. This is used every minute of everyday! The Implementation was so easy. Review collected by and hosted on G2.com.

The only downside is eventually you will have to change advisors, and people move. I have never had a bad success manager, so it's not a horrible thing. Review collected by and hosted on G2.com.

I used to hate it because it was a useless big machine, that consumed my time. Then I realized nobody explained to me the real potential and what it is capable of doing. When I figured it out, then I fell in love. It helps your business grow as you follow step by step in utilizing all the features it offers. Review collected by and hosted on G2.com.

It is not Open Source software. I wish there was a marketplace for custom developed modules. Review collected by and hosted on G2.com.

From accounting standpoint, online payments is phenomenal. We had to manually process hundreds of thousands of credit card payments, and now, it's very rare that we get them over the phone to be processed. Cashflow is so much improved. You literally watch it pouring in! Purchasing has improved from paper & PO books with carbon copies! We no longer have to go pull copies, make copies if there are back orders, keep the log of who has what PO book for when we go look for the PO’s. ANYONE can see who did what when and to whom. We don’t send our PO’s to vendors for the most part, but if we did, that is a much cleaner process. We had spreadsheets for our equipment that we printed to mark what we needed to order, scanned & emailed that then folded the paper to fit and stapled to the PO. ALL GONE!! Notes in the comment bubble that carry over to the receipt and the bill are so helpful as well. Those of us who mostly look only at the bills, lose some data that is on the PO and receipt especially regarding memos so that’s why we use the comment bubble. Review collected by and hosted on G2.com.

Although reporting is amazing and you can create your own, we could use some data that crosses different areas within ServiceTitan and we are limited to certain paths to gather data (i.e. maintenance records & customer balances). Sometimes we run 2-3 reports and merge that data to get information we really need. Review collected by and hosted on G2.com.

It's very user friendly and helps with bookings thru invoicing! I was not here for the implementation of the product, but the team relies on the system daily from CSR, Dispatching, Technician communications, customer contact, recording calls and invoicing. Dashboards are great and reports are easy to customize. We have a good contact that we meet with weekly to address any issues to help us use more advanced features. Review collected by and hosted on G2.com.

Some of the mailing features require MarketingPro which we do not have. Very disappointed with our FleetPro which is an add-on. Review collected by and hosted on G2.com.

The support staff and how the company tries to make improvements based on feedback Review collected by and hosted on G2.com.

The changes from time to time that cause disruptions until the new system or screen is learned Review collected by and hosted on G2.com.

The product is comprehensive - it will do almost everything you could want for a home services company. Review collected by and hosted on G2.com.

The product is complicated - which means you need help regularly for it - but their product support is TERRIBLE and will bounce you around to a bunch of people that don't know what they're talking about.

They finally have a realtime integration with quickbooks, but it too is super complicated and no one knows how to troubleshoot it.

We tried using their inventory tools, but they are just way to complicated - if you have a full time inventory person, it MIGHT make sense - but aren't the tools supposed to save us labor?? Review collected by and hosted on G2.com.

Overall, Service Titan has been amazing! Totally helped grow our business, and the functionality is great! When bringing new employees on, it's easy to train on the basics and get them working quickly! Our CSM, Tess, is amazing... she's incredibly responsive and always goes above and beyond to help when we have issues! Review collected by and hosted on G2.com.

Support is probably my least favorite part of ST... I am relatively knowledgeable within the system, and when talking with support, I typically need higher level assistance so I would like to be able to get there more quickly. We often skip general support and start with our CSM because it will be faster and easier to explain. Review collected by and hosted on G2.com.

The overall the way I can literally check up on any technician- on any job- at any time. IN REAL TIME. I love the independence it gives each one of us here in the office-anyone can playback calls to double check specific instructions. We collectively have the tools to ensure excellent service AND cover our butts at the same time. Review collected by and hosted on G2.com.

Waiting for dispatch pro to run-sometimes ten minutes feels like forever. Review collected by and hosted on G2.com.

The flexibility to run my business from anywhere. Review collected by and hosted on G2.com.

The customer support and problem resolution systems could be better. Review collected by and hosted on G2.com.