--- title: ServiceTeam ITSM Reviews meta_title: 'ServiceTeam ITSM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 18 reviews by the users' company size, role or industry to find out how ServiceTeam ITSM works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 18 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # ServiceTeam ITSM Reviews **Vendor:** Provance Technologies **Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) **Average Rating:** 3.9/5.0 **Total Reviews:** 18 ## About ServiceTeam ITSM The ServiceTeam ITSM Power App delivers modern and cost-effective ITSM for Microsoft Customers. Native to the Microsoft ecosystem, ServiceTeam ITSM provides ITIL-aligned ITSM capabilities, directly taking advantage of the Power Platform, Dynamics 365, Microsoft 365, Azure, Power BI and Teams to maximize investments in Microsoft technologies and deliver a highly secure, scalable, and flexible ITSM solution. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise, plus a ServiceTeam ITAM add on. “ServiceTeam ITSM offers a robust set of ITSM capabilities for the cost, which is enhanced further with the optional ITAM capabilities. The use of the Microsoft Power Platform and it’s capabilities fits well with the growing industry trend for low code and AI and exploiting enterprise service management opportunities through wider ITSM tool use and bespoke applications.” – Stephen Mann, Principal Analyst & Content Director at ITSM.tools ServiceTeam ITSM lets you leverage Power BI for management reporting, configure automated workflows with Power Automate, deploy Power Virtual Agent chatbots, capitalize on existing Microsoft technology skillsets, and so much more. Check out Provance.com for detailed description of the ServiceTeam ITSM capabilities. With ServiceTeam ITSM, you can achieve excellent customer service—supporting business growth with a ‘best-of-platform’ solution. “ServiceTeam ITSM is a capability-rich ITSM solution aimed at organizations of all sizes across all verticals. An existing or new investment in the Microsoft ecosystem is required, but this also offers access to a wealth of Microsoft technologies—such as business intelligence and machine learning—that can be applied to ITSM operations.” – Stephen Mann, Principal Analyst & Content Director at ITSM.tools Get a copy of the independent review of ServiceTeam ITSM conducted by Stephen Mann of ITSM.tools by visiting the Official Downloads section of this profile. ## ServiceTeam ITSM Pros & Cons **What users like:** - Users highlight the **intuitive self-service portal** of ServiceTeam ITSM, enhancing ticket management and communication efficiency. (5 reviews) - Users appreciate the **ease of automation** in ServiceTeam ITSM, simplifying workflow management and reporting through great integrations. (2 reviews) - Users praise the **easy-to-use incident management** feature that simplifies problem handling and enhances reliability. (2 reviews) - Users praise the **excellent customer support** of ServiceTeam ITSM, enhancing their overall experience and satisfaction. (2 reviews) - Users value the **customizability** of ServiceTeam ITSM, enhancing their experience with smooth workflows and detailed reporting. (2 reviews) - Users value the **intuitive interface** of ServiceTeam ITSM, enhancing navigation and overall user experience. (2 reviews) - Easy Integrations (2 reviews) - Efficiency (2 reviews) - Integrations (2 reviews) - Integration Support (2 reviews) **What users dislike:** - Users find the **learning curve steep** , making implementation and customization challenging without adequate training and support. (2 reviews) - Users find the **clunky interface** of ServiceTeam ITSM to be less than satisfactory, impacting their overall experience. (1 reviews) - Users find the **complex administration** challenging, with difficult configurations and unresponsive technical support. (1 reviews) - Users find **complex configuration** challenging, often struggling with implementation and inadequate technical support knowledge. (1 reviews) - Users find the **steep learning curve** of ServiceTeam ITSM overwhelming, particularly for those unfamiliar with Microsoft tools. (1 reviews) - Users find the **complex setup** challenging, as configuration is difficult and support is often unhelpful. (1 reviews) - Customization Difficulty (1 reviews) - Difficult Learning (1 reviews) - Difficult Setup (1 reviews) - Implementation Issues (1 reviews) ## ServiceTeam ITSM Discussions - [What is ServiceTeam ITSM used for?](https://www.g2.com/discussions/what-is-serviceteam-itsm-used-for) - [View ServiceTeam ITSM pricing details and edition comparison](https://www.g2.com/products/serviceteam-itsm/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+18%3A56%3A25+-0500&secure%5Bsession_id%5D=0719e56d-bcf5-4f69-b1af-13963a2fa254&secure%5Btoken%5D=e51d25a81267eef51291ae365b1a13e66c019f897a28ba4aee3e093b00c8532a&format=llm_user) ## ServiceTeam ITSM Integrations - [SEEBURGER Business Integration Suite](https://www.g2.com/products/seeburger-business-integration-suite/reviews) ## ServiceTeam ITSM Features **Additional Functionality** - Widgets - Impact Management - Customizable Forms - Self Service Portal - License Management - Scheduled/Automated Reports - Task Management - Request Assignment - Help Desk Management - Surveys & Feedback - SSL Security - IT Asset Tracking - Knowledge Base Management - Compliance Management - Support Ticket Management - Single Sign On - Data Mapping - Client Portal - Service Level Agreement (SLA) Management - Activity Dashboard - Incident Management - Alerts/Escalation - Prioritization - Generative AI - Performance Monitoring - Email Management - Active Directory Integration - Third-Party Integrations - Alerts/Notifications - Collaboration Tools - Reporting & Statistics - Asset Lifecycle Management - Inventory Management - Data Import/Export - Access Controls/Permissions - Drag & Drop - Activity Tracking - AI Copilot - Workflow Management - Configuration Management - Problem Management - Configurable Workflow - IT Asset Management - API - Data Visualization - Change Management - Device Auto Discovery - Customizable Reports - Contract/License Management - Relationship Mapping - Customizable Fields - Support Ticket Tracking - Vulnerability Scanning - Data Aggregation and Publishing - Cost Tracking - Template Management - Lifecycle Management - Historical Reporting - Monitoring - Configuration Automation - Customizable Templates - Search/Filter - File Management - Status Tracking - Patch Management - Document Management - Real-Time Reporting - Real-Time Monitoring - Version Control - Task Progress Tracking - IT Cost Management - Archiving & Retention - Scheduling - Reporting/Analytics - User Management - Policy Management - Real-Time Analytics - Role-Based Permissions - Rules-Based Workflow - Audit Trail - Business Process Automation - Sarbanes-Oxley Compliance - Task Scheduling **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **Generative AI** - AI Text Generation **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Asset Management - Policy Dictation - Real-Time Reporting **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Alerting - Automation **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top ServiceTeam ITSM Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,299 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,824 reviews) - [Autotask](https://www.g2.com/products/autotask/reviews) - 4.3/5.0 (621 reviews)