I like Moveworks for its reasoning engine. We believe it can significantly improve our virtual agent, which is currently not the best. Review collected by and hosted on G2.com.

As of now I don't see anything that may not work other than the number of different conversation types we need to maintain. Review collected by and hosted on G2.com.

I like that Moveworks has everything in one place and makes it easily accessible for employees, which has resulted in employee satisfaction. Previously, employees had issues finding things, but now they report improvements. Review collected by and hosted on G2.com.

It is highly dependent on what it is attached to. The data clean up was tough. Review collected by and hosted on G2.com.

It keeps me from having to go to a bunch of places to find answers and take actions. It's not quite a 1 stop shop, but it's close. Review collected by and hosted on G2.com.

Actions have to be configured on the back end properly, so it's value as an agent is dependent on how many use cases are established. Review collected by and hosted on G2.com.

The automation part was amazing and really useful Review collected by and hosted on G2.com.

There should be more plugins to connect and knowledge should also be part of it. Review collected by and hosted on G2.com.

I find Moveworks intuitive, fast, and responsive. I also like its capability for getting resolutions, performing analysis, and the dashboards and graphs it offers. Review collected by and hosted on G2.com.

It lacks some of the common apps used in Asia, especially around local government products. Also, it could use some 'useful' next prompts. Review collected by and hosted on G2.com.

I really like Moveworks for its time to market and the ability to deliver a better employee experience with ease. Its simplicity, knowledge, and the answers it provides are features I value highly. Review collected by and hosted on G2.com.

I wish Moveworks had more connectors and an easy connector interface to allow other platforms an easy way in. Review collected by and hosted on G2.com.

Since four years ago, I’ve been impressed by the speed of the replies that Moveworks brings back. Even today, I’m still impressed by how fast they are, and by how coherent the responses remain. Review collected by and hosted on G2.com.

Well, let me see: it does its work at a spectacular pace. The responses are coherent and stay within the context. It also gives back multiple options, and it fits perfectly with what I need. Review collected by and hosted on G2.com.

Moveworks is very easy to use and proves to be highly efficient when used correctly. Its AI integration is impressive. The platform is particularly effective for organizations and teams, helping to save time, streamline IT support, and boost overall efficiency. Implementation is straightforward, and even if you lack prior experience with similar tools, you should have no trouble using Moveworks. The service also places a strong emphasis on robust security measures to protect the confidentiality and integrity of information. Review collected by and hosted on G2.com.

At times, the response time can be slow. Additionally, if your company relies on older software deployment methods, Moveworks might not be the best fit, as integrating it with existing systems can require significant effort. It's better tool if you're using iserve. Review collected by and hosted on G2.com.

I like that Moveworks resolves most of my cases, which decreases the need for agent support. The detailed resolution summary is a valuable feature. Review collected by and hosted on G2.com.

It doesn't read user permission and roles, which is a bit of an issue. Also, the initial setup is a little tricky. Review collected by and hosted on G2.com.

I like that it has the potential to unlock powerful AI functionality by bringing business functions and processes together within a single AI source. Review collected by and hosted on G2.com.

Configuration of the tool is a challenge. What was sold to us was a completely configurable tool with the capabilities to interact with ServiceNow data and other tools. Review collected by and hosted on G2.com.