I use Moveworks for user interface tasks like ticket creation, knowledge base queries, and ticket updates. I find that it enhances efficiency with ticket engagement and addresses a lack of efficiency. I really like the ease of use and seamless integration with ITSM and ServiceNow. Since implementing a service bot with Moveworks, interacting with ServiceNow CMDB has become very efficient. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

I find Moveworks to be an excellent product for integration into teams, making it easier for customers to ask questions without searching through the Employee Portal. I appreciate how it makes work life easier, acting as a one-stop shop. It seamlessly helps set up flows, making development quick and effortless. Using Moveworks for configuration was also easy. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I like Moveworks for its conversational flow in a single pane to solve all issues, which makes for an efficient user experience without needing to move around. It's more of a do bot compared to the other tell bots in the market. I also found the initial setup to be easy. Review collected by and hosted on G2.com.

The cost is not right compared to other similar products. Review collected by and hosted on G2.com.

I like that Moveworks helps seamlessly integrate different HR systems. It's really helpful to connect to different systems with the ease of a connector, especially since you can connect any system as long as there is an API. Review collected by and hosted on G2.com.

I think sometimes the hallucination gets out of hand and I think the connector setup gets hard to debug. Yeah make a better model so that hallucination stops and the connector is tough to create with OAuth2. Review collected by and hosted on G2.com.

Just started the implementation, but it has not provided us any true value yet, hoping it gets better. Review collected by and hosted on G2.com.

The integration with ServiceNow was not as simple as it was sold to be. Integration with other solutions such as HR tools and Workday, also was not as simple as it was sold to be. We have had to rebuild everything in SWOW to get Moveworks to provide even the slightest value. Review collected by and hosted on G2.com.

I find the integration with ServiceNow really smooth for storing requests. End-user inputs are seamless, making operations run without a hitch. I appreciate the easy and seamless connection with other tools, which is a big plus for me. Additionally, the real-time updates are quite convenient, and setting up Moveworks was easy, which made the initial transition hassle-free. Review collected by and hosted on G2.com.

I think Moveworks should be more robust and have more connectors available. Review collected by and hosted on G2.com.

I use Moveworks to resolve helpdesk tickets and process user approvals efficiently. I really like the number of plugins it has right out of the box, which makes it easy to connect to other platforms and improve the user experience. The initial setup was very easy as well. Review collected by and hosted on G2.com.

Improving their governance controls for Agentic AI Review collected by and hosted on G2.com.

I use Moveworks daily for multifunctional alignment within my company, and I find it to be a great program. It's a very good tool that allows me to quickly search through mountains of internal data, which really stands out for me. I also appreciate the ease of use with the platform. Review collected by and hosted on G2.com.

ease of creation within environment Review collected by and hosted on G2.com.

Moveworks is genuinely impressive at resolving employee requests without any human involvement. It plugs into our existing tools and handles common IT and HR questions conversationally, right in Slack. Review collected by and hosted on G2.com.

It takes time to tune and get right for your specific environment. Development isn’t the most intuitive and it’s low-code approach contrasts to servicenow’s Review collected by and hosted on G2.com.

I like Moveworks for its integration with ServiceNow within portal and teams. I find it meets the customer where they are, like in portal and teams. I appreciate the usability and its ability to retrieve answers for questions and catalog item submissions. Review collected by and hosted on G2.com.

I don't care that it still requires data to be ingested when the data already exists in ServiceNow. Review collected by and hosted on G2.com.