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G2 recognized ServiceNow App Engine
ServiceNow App Engine

By ServiceNow

4.5 out of 5 stars

How would you rate your experience with ServiceNow App Engine?

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ServiceNow App Engine Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the easy-to-use interface of ServiceNow App Engine, enabling quick app development for all skill levels. (105 mentions)
Users love the quick application development with ServiceNow, leveraging its well-designed features and user-friendly interface. (94 mentions)
Users value the low code development environment, which simplifies app creation and accelerates automation processes. (85 mentions)
Users value the low code development environment of ServiceNow App Engine, enabling quick and easy app creation for all. (81 mentions)
Users love the easy creation of applications with ServiceNow App Engine, streamlining workflows and enhancing collaboration. (72 mentions)
Users find the steep learning curve challenging for beginners, particularly with numerous features and customization options. (54 mentions)
Users face limited customization options in ServiceNow App Engine, impacting advanced UI logic and deeper configurations. (39 mentions)
Users find the subscription cost high, making it challenging for smaller teams to adopt ServiceNow App Engine. (38 mentions)
Users face a steep learning curve with ServiceNow App Engine, making development challenging for complex applications. (38 mentions)
Users express concerns about the limited features of ServiceNow App Engine, impacting usability and flexibility for beginners. (36 mentions)
Users find the missing features in ServiceNow App Engine limit its capability for more complex tasks. (32 mentions)
Users find the user interface lacking, wishing for a more intuitive and less cluttered experience. (31 mentions)
Users find the interface complex and hard to navigate, making the overall experience less user-friendly. (28 mentions)
Users find scalability issues with ServiceNow App Engine, facing challenges in navigation and limited customization options. (2 mentions)

Top Pros or Advantages of ServiceNow App Engine

1. Ease of Use
Users appreciate the easy-to-use interface of ServiceNow App Engine, enabling quick app development for all skill levels.
See 105 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"App Engine is an awesome product"

What do you like about ServiceNow App Engine?

I'm able to build a new scoped app for the teams that are requesting to join the platform and get out of their email and spreadsheet processes

NP

Narendra P.

Small-Business (50 or fewer emp.)

3.0/5

"Servicenow Xanadu Release"

What do you like about ServiceNow App Engine?

It’s easy to create an application quickly and have all the features you need in one place. ServiceNow’s table structure is well-designed and hard to

2. App Development
Users love the quick application development with ServiceNow, leveraging its well-designed features and user-friendly interface.
See 94 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"App Engine is an awesome product"

What do you like about ServiceNow App Engine?

I'm able to build a new scoped app for the teams that are requesting to join the platform and get out of their email and spreadsheet processes

NP

Narendra P.

Small-Business (50 or fewer emp.)

3.0/5

"Servicenow Xanadu Release"

What do you like about ServiceNow App Engine?

It’s easy to create an application quickly and have all the features you need in one place. ServiceNow’s table structure is well-designed and hard to

3. Low Code
Users value the low code development environment, which simplifies app creation and accelerates automation processes.
See 85 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Pros and Cons of SeviceNow App Engine"

What do you like about ServiceNow App Engine?

ServiceNow App Engine excels with its low code development environment.

Ayan M.
AM

Ayan M.

Small-Business (50 or fewer emp.)

4.5/5

"Good Platform for Non-Coders and Developers"

What do you like about ServiceNow App Engine?

I like how easy it is to create custom apps without needing to write a lot of code. The drag-and-drop interface saves time, and it helps our team auto

4. Low Coding
Users value the low code development environment of ServiceNow App Engine, enabling quick and easy app creation for all.
See 81 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Pros and Cons of SeviceNow App Engine"

What do you like about ServiceNow App Engine?

ServiceNow App Engine excels with its low code development environment.

Ayan M.
AM

Ayan M.

Small-Business (50 or fewer emp.)

4.5/5

"Good Platform for Non-Coders and Developers"

What do you like about ServiceNow App Engine?

I like how easy it is to create custom apps without needing to write a lot of code. The drag-and-drop interface saves time, and it helps our team auto

5. Easy Creation
Users love the easy creation of applications with ServiceNow App Engine, streamlining workflows and enhancing collaboration.
See 72 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"App Engine is an awesome product"

What do you like about ServiceNow App Engine?

I'm able to build a new scoped app for the teams that are requesting to join the platform and get out of their email and spreadsheet processes

NP

Narendra P.

Small-Business (50 or fewer emp.)

3.0/5

"Servicenow Xanadu Release"

What do you like about ServiceNow App Engine?

It’s easy to create an application quickly and have all the features you need in one place. ServiceNow’s table structure is well-designed and hard to

Top Cons or Disadvantages of ServiceNow App Engine

1. Learning Curve
Users find the steep learning curve challenging for beginners, particularly with numerous features and customization options.
See 54 mentions

See Related User Reviews

Ayan M.
AM

Ayan M.

Small-Business (50 or fewer emp.)

4.5/5

"Good Platform for Non-Coders and Developers"

What do you dislike about ServiceNow App Engine?

Sometimes it can be a bit slow, especially with more complex apps. The pricing feels a little high for smaller teams, and the learning curve is steepe

Verified User
C

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great platform for building apps fast"

What do you dislike about ServiceNow App Engine?

At first it can feel a bit overwhelming, especially if you’re new to ServiceNow or low-code tools. Some of the documentation could be clearer too. Als

2. Limited Customization
Users face limited customization options in ServiceNow App Engine, impacting advanced UI logic and deeper configurations.
See 39 mentions

See Related User Reviews

HD

Himanshu D.

Enterprise (> 1000 emp.)

5.0/5

"Technical Lead"

What do you dislike about ServiceNow App Engine?

We can not do much customisation as it is low code application

Harish B.
HB

Harish B.

Mid-Market (51-1000 emp.)

4.0/5

"My opinion towards custom App"

What do you dislike about ServiceNow App Engine?

One challenge I’ve seen with ServiceNow App Engine is that while it’s low-code, there’s still a learning curve to understand the platform’s data model

3. Expensive
Users find the subscription cost high, making it challenging for smaller teams to adopt ServiceNow App Engine.
See 38 mentions

See Related User Reviews

Ayan M.
AM

Ayan M.

Small-Business (50 or fewer emp.)

4.5/5

"Good Platform for Non-Coders and Developers"

What do you dislike about ServiceNow App Engine?

Sometimes it can be a bit slow, especially with more complex apps. The pricing feels a little high for smaller teams, and the learning curve is steepe

Verified User
C

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great platform for building apps fast"

What do you dislike about ServiceNow App Engine?

At first it can feel a bit overwhelming, especially if you’re new to ServiceNow or low-code tools. Some of the documentation could be clearer too. Als

4. Learning Difficulty
Users face a steep learning curve with ServiceNow App Engine, making development challenging for complex applications.
See 38 mentions

See Related User Reviews

Ayan M.
AM

Ayan M.

Small-Business (50 or fewer emp.)

4.5/5

"Good Platform for Non-Coders and Developers"

What do you dislike about ServiceNow App Engine?

Sometimes it can be a bit slow, especially with more complex apps. The pricing feels a little high for smaller teams, and the learning curve is steepe

Harsh vardhan P.
HP

Harsh vardhan P.

Mid-Market (51-1000 emp.)

0.0/5

"The best feature in Servicenow"

What do you dislike about ServiceNow App Engine?

1. Steep learning curve at first – Some of the advanced features can feel overwhelming initially, so it takes time and hands-on practice to really get

5. Limited Features
Users express concerns about the limited features of ServiceNow App Engine, impacting usability and flexibility for beginners.
See 36 mentions

See Related User Reviews

Ayan M.
AM

Ayan M.

Small-Business (50 or fewer emp.)

4.5/5

"Good Platform for Non-Coders and Developers"

What do you dislike about ServiceNow App Engine?

Sometimes it can be a bit slow, especially with more complex apps. The pricing feels a little high for smaller teams, and the learning curve is steepe

TP

Tanvi P.

Small-Business (50 or fewer emp.)

4.5/5

"Easy to configure and quick to develop"

What do you dislike about ServiceNow App Engine?

It can be challenge for beginners as it has high features and various customization option available. also some cutomization options very limited whic

6. Missing Features
Users find the missing features in ServiceNow App Engine limit its capability for more complex tasks.
See 32 mentions

See Related User Reviews

Ayan M.
AM

Ayan M.

Small-Business (50 or fewer emp.)

4.5/5

"Good Platform for Non-Coders and Developers"

What do you dislike about ServiceNow App Engine?

Sometimes it can be a bit slow, especially with more complex apps. The pricing feels a little high for smaller teams, and the learning curve is steepe

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Easy to navigate and well-organized layout"

What do you dislike about ServiceNow App Engine?

Everything looks good, but personally, I feel that while this offers advanced features, it still closely resembles our legacy Studio. So I wonder—why

7. User Interface
Users find the user interface lacking, wishing for a more intuitive and less cluttered experience.
See 31 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.0/5

"App Engine makes your life easier in ServiceNow App Development"

What do you dislike about ServiceNow App Engine?

The only downside i see is user experience is quite complex to navigate.

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Enables high velocity solution deployment"

What do you dislike about ServiceNow App Engine?

I remember feeling a bit constricted in terms of needing to do something that wasn't possible within the App Engine UI, which was possible in UI 16. U

8. UX Improvement
Users find the interface complex and hard to navigate, making the overall experience less user-friendly.
See 28 mentions

See Related User Reviews

Ayan M.
AM

Ayan M.

Small-Business (50 or fewer emp.)

4.5/5

"Good Platform for Non-Coders and Developers"

What do you dislike about ServiceNow App Engine?

Sometimes it can be a bit slow, especially with more complex apps. The pricing feels a little high for smaller teams, and the learning curve is steepe

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"App Engine is an awesome product"

What do you dislike about ServiceNow App Engine?

I would like the product to be a little more user friendly with how to add certain files that I might have missed on the initial setup

9. Scalability Issues
Users find scalability issues with ServiceNow App Engine, facing challenges in navigation and limited customization options.
See 2 mentions

See Related User Reviews

rohan p.
RP

rohan p.

Enterprise (> 1000 emp.)

4.5/5

"Next UI generator with app engine"

What do you dislike about ServiceNow App Engine?

ServiceNow App Engine can improve its Git integration, UI customization flexibility, and scalability tools for large apps. Licensing can be complex, a

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Your Fast Lane to Enterprise-Grade Applications"

What do you dislike about ServiceNow App Engine?

While the platform is powerful, there’s a learning curve for beginners—especially when dealing with advanced scripting or integrations. For extremely

ServiceNow App Engine Reviews (775)

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ServiceNow App Engine Reviews (775)

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775 reviews
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Kripa Shanker Y.
KY
Associate Software Engineer
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Efficient development with serviceNow app engine using Low Code"
What do you like best about ServiceNow App Engine?

serviceNow App engine studio makes it very easy to build , deployment and designing with very less coding and much efficiency.When my team did worked we were very much liking it's feature of maintaining security and governance features while creating application for the business.How reusable and drag and drop is always very easy to go on with . Review collected by and hosted on G2.com.

What do you dislike about ServiceNow App Engine?

For knowing all the features one must to be well trained otherwise it's way too good platform and every upgrades and the patches are always trying to make it best .The option of not able to reverse inactivity of any OOTB workflow is one I found to be not lining much. Review collected by and hosted on G2.com.

"Effortless App Creation for Non-Coders"
What do you like best about ServiceNow App Engine?

I love that the ServiceNow App Engine allows me to create applications without any coding experience. It's incredibly easy to use; I just click, click, and it's done, making the setup process straightforward and quick. I appreciate the efficiency, as I can craft a new app in just about thirty minutes. It provides all the necessary security and business rules in one place, allowing me to create applications with everything I need readily available. The platform is perfect for organizations looking to save on developer costs by not needing to hire coding experts, which makes it a valuable tool for businesses that don't want to invest heavily in coding resources. The convenience and simplicity of the ServiceNow App Engine make it an excellent choice for those without extensive scripting experience, ensuring productivity without the need for deep technical knowledge. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow App Engine?

NA Review collected by and hosted on G2.com.

Satvika V.
SV
ServiceNow Technical Consultant
Small-Business (50 or fewer emp.)
"ServiceNow Developer – 3 Years of ITSM & SPM, Custom Application development Expertise"
What do you like best about ServiceNow App Engine?

ServiceNow App Engine makes it easy to design and deploy custom apps quickly using its low-code/no-code features. The drag-and-drop interface allows faster development, while the platform’s strong integration with other ServiceNow modules ensures smooth workflow automation. It is highly scalable, flexible, and helps reduce development time, making it a valuable tool for streamlining business processes Review collected by and hosted on G2.com.

What do you dislike about ServiceNow App Engine?

While ServiceNow App Engine is powerful, it has a noticeable learning curve, especially for users without technical backgrounds. More advanced customization often requires scripting knowledge, which can limit the low-code experience. Additionally, licensing costs can be high for smaller organizations, and performance may slow when managing very large or complex applications. Review collected by and hosted on G2.com.

18 Saba B.
1B
Servicenow Technical Consultant
Information Technology and Services
Small-Business (50 or fewer emp.)
"Powerful Low-Code Platform for Streamlining Workflows"
What do you like best about ServiceNow App Engine?

What I appreciate most about ServiceNow App Engine is how easy it makes it to build custom applications with minimal coding. It empowers both developers and non-technical users to create workflow-driven apps that solve real business problems. The integration with other ServiceNow products is seamless, and the platform’s automation and orchestration capabilities help reduce manual effort across departments. The App Engine Studio provides a user-friendly interface, and the ability to rapidly prototype and iterate is a huge plus. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow App Engine?

While the platform is powerful, the learning curve can be a bit steep for new users, especially those without prior experience in the ServiceNow ecosystem. Additionally, some advanced customization requires scripting knowledge, which may not align with the "low-code" expectation for all users. Pricing can also be a concern for smaller organizations, as it’s better suited for enterprise-level budgets. Review collected by and hosted on G2.com.

Trupti b.
TB
Associate Consultant
Small-Business (50 or fewer emp.)
"Best Choice for Enterprise App Development"
What do you like best about ServiceNow App Engine?

ServiceNow App Engine makes building business applications incredibly fast and easy. The low-code/no-code tools let us create workflows, forms, and dashboards without heavy coding, while still allowing advanced customization when needed. Integration with other ServiceNow products like ITSM and HR makes it a complete enterprise solution. It saves a huge amount of development time and ensures apps are scalable and secure Review collected by and hosted on G2.com.

What do you dislike about ServiceNow App Engine?

The platform is excellent overall. The only area that could be improved is the learning curve for new users—some features still need technical knowledge. Apart from that, the experience is smooth Review collected by and hosted on G2.com.

Harsh vardhan P.
HP
ServiceNow Developer
Mid-Market (51-1000 emp.)
"The best feature in Servicenow"
What do you like best about ServiceNow App Engine?

1.Flexibility without heavy coding – I like that I can turn ideas into working apps quickly, even without deep coding. It gives me the freedom to build solutions that fit business needs on the spot.

2. Seamless integration – What excites me is how easily these apps connect with existing ServiceNow data and workflows, so everything feels smooth and connected instead of siloed. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow App Engine?

1. Steep learning curve at first – Some of the advanced features can feel overwhelming initially, so it takes time and hands-on practice to really get comfortable.

2. Performance challenges with complex apps – When apps get heavy with too many customizations, sometimes performance or load times can be a bit of a challenge. Review collected by and hosted on G2.com.

Ayan M.
AM
ServiceNow Consultant /Developer
Small-Business (50 or fewer emp.)
"Good Platform for Non-Coders and Developers"
What do you like best about ServiceNow App Engine?

I like how easy it is to create custom apps without needing to write a lot of code. The drag-and-drop interface saves time, and it helps our team automate processes quickly. It’s great for both technical and non-technical users, and everything integrates well with other ServiceNow tools. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow App Engine?

Sometimes it can be a bit slow, especially with more complex apps. The pricing feels a little high for smaller teams, and the learning curve is steeper than I expected at first. Also, some features could be more user-friendly or better documented. Review collected by and hosted on G2.com.

AK
System Integration Senior Specialist
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"ServiceNow App Engine Studio : My Experience"
What do you like best about ServiceNow App Engine?

It is low code capability significantly reduce development effort. Developer, Admin and non-coder people easily create app using App Engine. User interface easier for developer and business user to collaborate. We can create app easily help of ServiceNow documentation and support different UI interface like Portal, mobile and desktop etc. It is a drag a drop component and pre built template accelerate app creation and deployment. ServiceNow App Engine is powerful feature I always recommended for partner, customer to deliver fast, scalable and can integrated custom application. It is a central platform for digital initiatives and easily implement. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow App Engine?

Improving performance when handling large data sets or complex application. Review collected by and hosted on G2.com.

Rahul N.
RN
ServiceNow Developer
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"ServiceNow App Engine Studio In 2025"
What do you like best about ServiceNow App Engine?

Now assist for creators uses generative AI to let users create tables, roles, workflows, speeding development with Low code No Code

Studio IDE Enhanced - found significant good changes in Code writing, Debugging, Improved access Control.

Mobile app builder- Easy to use Drag and drop interface for creating mobile friendly apps with previews and guided setup for complex mobile features. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow App Engine?

Whenever Developer use both app engine studio and the older studio IDE in the same project. Sometimes conflict occurs with update sets, causing development issues and limiting seamless team collaboration.

Also some developers still prefer the old IDE for complex coding tasks, so better bridging the gap between low code and pro code development could improve adoption and reduce learning friction. Review collected by and hosted on G2.com.

Pablo Valentinuzzi V.
PV
ServiceNow Developer
Small-Business (50 or fewer emp.)
"Pol Valentinuzzi - Review ServiceNow App Engine"
What do you like best about ServiceNow App Engine?

As a user, I can now empower my team with intelligent, data-driven apps that scale and automate work in a single platform. The built-in AI governance ensures safe growth with trusted data and guardrails that simplify administration and remove bottlenecks. At the same time, the unified AI tools and centralized metadata let us innovate and deploy solutions much faster, while rapidly scaling automations across the organization. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow App Engine?

It should be simpler to enable citizen developers while embedding stronger governance in application management. Currently, it often addresses only basic use cases, resulting in over-engineered workflows. Review collected by and hosted on G2.com.

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