It is easy to implement, and even non-developers can implement it as well. Review collected by and hosted on G2.com.

Sometimes it feels like we get stuck on a particular issue and can’t figure out where to look, because we don’t know what’s causing it. Review collected by and hosted on G2.com.

What stands out most about ServiceNow AI Agents is how seamlessly they integrate into existing workflows, enabling automation without heavy reconfiguration. They reduce manual effort by handling repetitive tasks, improve response times, and provide consistent, data-driven decisions. Their ability to learn from interactions and continuously improve also makes them more effective over time. Review collected by and hosted on G2.com.

One drawback is that setup and customization can be complex, especially for teams without deep ServiceNow expertise. The AI may also require ongoing tuning to deliver accurate results, and costs can add up depending on usage and licensing. Review collected by and hosted on G2.com.

I appreciate how ServiceNow AI Agents automate the manual process by making decisions on their own and chaining tools together. This feature was particularly helpful for me when deploying a use case that involved triggering quick discovery, where the AI agents automatically create tickets for unsuccessful discovery scan failures. Review collected by and hosted on G2.com.

I faced issues with the script's timeouts and wish they could be more accurate and precise. It needs to adhere more closely to the ServiceNow Table structure and not make assumptions. The setup was a bit of a struggle, particularly with enabling the AI search, which took some time. Review collected by and hosted on G2.com.

The best thing about the AI agent is that its orchestration layer is very smooth—better than other products. I also really appreciate the ease of use, the ease of debugging, and how straightforward it is to implement. Review collected by and hosted on G2.com.

The only thing I dislike is that when I ask a question, sometimes it gives multiple answers for a single question. Like it hallucinates often... Review collected by and hosted on G2.com.

It makes managing ServiceNow requests significantly less time-consuming. What would normally take an analyst 10 minutes to fill out and log is now completely automated. Multiply that by the dozens of ServiceNow requests created each day, and you get major time savings. Review collected by and hosted on G2.com.

It took some time and a gradual rollout before we felt comfortable letting the agents handle more requests. At first, we started with simpler requests that we could closely monitor. We’re still working through adoption, though, because there isn’t an easy, clear way to get comfortable with the agent’s actions without having historical evidence and ongoing monitoring. Review collected by and hosted on G2.com.

I really like that the prompts are fully customizable, so I can tailor them to what I need. Review collected by and hosted on G2.com.

The different versions that are created when making changes can be confusing. I also think the UI and overall user experience is a bit lacking. Review collected by and hosted on G2.com.

I appreciate that with ServiceNow AI Agents, explicit coding isn't required, and explicit logic isn't necessary because I can use natural language requirements to create an agent. This no code/low code approach means it doesn't require tons of training onboarding, which means more people can create applications that help them in their roles. Review collected by and hosted on G2.com.

I think one downside is that additional licensing is needed. Also, there's a need for training and upskilling of traditional developers to learn the new methods and concepts. Another concern is making sure the most up-to-date methods are being used to generate the bot, instead of relying on older best practices. Review collected by and hosted on G2.com.

I find the ease of use and setup of ServiceNow AI Agents to be the best, as it allows us to fail fast and make adjustments easily. I appreciate how it speeds up the time to solutions, with complex tasks being completed in days or even hours instead of weeks. I also like how prompts are handled, as it does a great job of separating different aspects of the prompt, enabling us to keep things clean. Review collected by and hosted on G2.com.

It is still buggy. Sometimes you get popups when you shouldn't, and it is annoying. Review collected by and hosted on G2.com.

automating repetitive tasks, smooth integration, easy setup Review collected by and hosted on G2.com.

Sometimes it gives inaccurate answers and it's a bit unsure about in-depth questions Review collected by and hosted on G2.com.

It automates tasks and helps speed up issue resolution. Review collected by and hosted on G2.com.

Setup can be complex and needs fine-tuning Review collected by and hosted on G2.com.