# ServiceMinder Reviews **Vendor:** acuere software **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 2.8/5.0 **Total Reviews:** 6 ## About ServiceMinder ServiceMinder is the operations platform purpose-built for home and commercial service franchises, unifying lead capture, scheduling, proposals, invoicing, payment, and brand-level reporting into a single system. We deliver consistency across every location, confidence in every decision, and clarity on what matters, so franchisors scale and franchisees succeed locally. ## ServiceMinder Pros & Cons **What users dislike:** - Users criticize the **lack of automation options** and outdated UI, making the experience cumbersome and inefficient. (1 reviews) - Users find the **steep learning curve** of ServiceMinder challenging due to confusing terminology and UI design. (1 reviews) - Users criticize the **poor design** of ServiceMinder.io, finding the UI outdated and automations confusing. (1 reviews) ## ServiceMinder Reviews ### 1. Easy to Use, Flexible, and Great for Running Campaigns **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph B. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about ServiceMinder?** Ease of use. Flexibility. Running campaigns is great, **What do you dislike about ServiceMinder?** A bit expensive especially with some of the add-ons. Texting feature overpriced, **What problems is ServiceMinder solving and how is that benefiting you?** Feed to QBO ### 2. Bad UI, Limited Automations, Not Intuitive **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about ServiceMinder?** It has some features that are helpful after you get past the learning curve **What do you dislike about ServiceMinder?** So many automations are missing. Can't trigger based on Contact information Naming scheme of things are just silly. Drip Campaigns? You mean workflows? Drip Triggers? A TRIGGER?? You also have to use a "drip trigger" to kick off a "drip campaign". Why? This just makes automations messy. Their UI is straight from the 90s internet. As an integrator that has worked with multiple CRMs, I would never recommend Service Minder to any client. **What problems is ServiceMinder solving and how is that benefiting you?** Used for a Franchise Windows Business. ### 3. CRM with flexibility but not strong compared to others **Rating:** 4.0/5.0 stars **Reviewed by:** Erick S. | Office manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about ServiceMinder?** SM has many customizations, the calendar page gives you an easy view of all upcoming appointments and who is assigned to it. Mobile application is responsive and very usefull. I'm able to allow office staff or technicians the desired access to web, app, or text. **What do you dislike about ServiceMinder?** It is not recognized as one of the major CRM's therefore many other marketing companies don't integrate with it. The Home Dashboard page where you can see at a glance it is not configurable and lacks colors or graphs to tell you how your business is doing. It does not have many reports such as convertion rate, month to month comparable, etc. Not able to add a second person or email to contact information. **What problems is ServiceMinder solving and how is that benefiting you?** Company CRM, customer database, invoicing, quotes, communication ### 4. Not great, look elsewhere **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about ServiceMinder?** As an edn user, almost nothing. The franchisor likes the routing functionality during appointment setting. This isnt exclusive to service minder. **What do you dislike about ServiceMinder?** Our franchisor uses this software and it is a terrible experience. The UI of the software and mobile app is outdated, old and clunky. The billing/proposal section offer very limited options in terms of formatting and outputs a very dated looking quote with options that are not intuitive. Avoid, look elsewhere, especially given the cost. **What problems is ServiceMinder solving and how is that benefiting you?** Its more of a hinderance than a benefit to me as a franchisee. ### 5. Kind of wonky **Rating:** 3.0/5.0 stars **Reviewed by:** James M. | Franchisee, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about ServiceMinder?** ServiceMinder makes it easy for clients to pay their bills and the invoices look great! **What do you dislike about ServiceMinder?** on the backend we run into some wonky stuff like duplicate invoices pooping up and when a customer makes a deposit of you team doesn't start and stop the appointment the money sits in limbo. **What problems is ServiceMinder solving and how is that benefiting you?** Easy billing ### 6. I can actually see my whole franchise at once! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2018 **What do you like best about ServiceMinder?** I get every part of the customer process in one place. From generating a lead, nurturing, scheduling service, dispatching service, proposals, estimates, invoices, follow up marketing. This software has made overseeing my 60 franchise locations easy and the price is a fraction of the competitors. **What do you dislike about ServiceMinder?** I have seen better looking software but, with that I noticed they remove functionality. You can find more simple software but, it won't have nearly the functionality of serviceminder **Recommendations to others considering ServiceMinder:** Make sure other software has the usability of service minder. I have seen prettier and better presentations but, not all the options and ways to use serviceminder. I am very happy with their responsiveness to needed features as well. **What problems is ServiceMinder solving and how is that benefiting you?** Everything is more organized, in one place, and data can be used to make decisions. ## ServiceMinder Discussions - [What is serviceminder.io used for?](https://www.g2.com/discussions/what-is-serviceminder-io-used-for) - [View ServiceMinder pricing details and edition comparison](https://www.g2.com/products/serviceminder/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A09%3A14+-0500&secure%5Bsession_id%5D=8883881e-f1ca-4331-baae-1534935a870f&secure%5Btoken%5D=cc899c2c8c525136fcbf516c3c6f96515649e06cb88eb3af1fd0b74124b4cd31&format=llm_user) ## ServiceMinder Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top ServiceMinder Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (499 reviews) - [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) - 4.5/5.0 (348 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (350 reviews)