--- title: Secureworks Taegis MDR Reviews meta\_title: 'Secureworks Taegis MDR Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 48 reviews by the users' company size, role or industry to find out how Secureworks Taegis MDR works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 48 scale: '5' date\_modified: '2026-08-07' parent\_category: name: System Security url: https://www.g2.com/categories/system-security --- ### Secureworks Taegis MDR Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **immediate response** capabilities of Secureworks Taegis MDR, enhancing incident resolution and support efficiency. [(2 mentions)](https://www.g2.com/products/secureworks-taegis-mdr/reviews?filters%5Bsentiment_snippet%5D=1718989&qs=pros-and-cons#reviews) Users value the **24/7 availability** of Secureworks Taegis MDR, ensuring constant monitoring and rapid incident resolution. [(1 mentions)](https://www.g2.com/products/secureworks-taegis-mdr/reviews?filters%5Bsentiment_snippet%5D=1719208&qs=pros-and-cons#reviews) Users value the **exceptional customer support** from Secureworks' tAM and Threat Hunting teams for their business needs. [(1 mentions)](https://www.g2.com/products/secureworks-taegis-mdr/reviews?filters%5Bsentiment_snippet%5D=1718919&qs=pros-and-cons#reviews) Users value the **user-friendly dashboard** of Secureworks Taegis MDR, enhancing usability for non-technical staff. [(1 mentions)](https://www.g2.com/products/secureworks-taegis-mdr/reviews?filters%5Bsentiment_snippet%5D=1719111&qs=pros-and-cons#reviews) Users value the **easy integrations** with vendors like Microsoft, enhancing agility and security for their business. [(1 mentions)](https://www.g2.com/products/secureworks-taegis-mdr/reviews?filters%5Bsentiment_snippet%5D=1719042&qs=pros-and-cons#reviews) Users find **difficult navigation** a challenge, as the platform's complexity can overwhelm new users during setup and use. [(1 mentions)](https://www.g2.com/products/secureworks-taegis-mdr/reviews?filters%5Bsentiment_snippet%5D=2369255&qs=pros-and-cons#reviews) Users note that **implementation challenges** arise with new integrations, potentially delaying usability with less common tools. [(1 mentions)](https://www.g2.com/products/secureworks-taegis-mdr/reviews?filters%5Bsentiment_snippet%5D=1719271&qs=pros-and-cons#reviews) Users find **integration issues** challenging, particularly with certain third-party tools, complicating their overall experience. [(1 mentions)](https://www.g2.com/products/secureworks-taegis-mdr/reviews?filters%5Bsentiment_snippet%5D=1719589&qs=pros-and-cons#reviews) Users find the **learning curve steep** , facing challenges in navigation, setup, and integrations with Secureworks Taegis MDR. [(1 mentions)](https://www.g2.com/products/secureworks-taegis-mdr/reviews?filters%5Bsentiment_snippet%5D=1718872&qs=pros-and-cons#reviews) Users note the **limited features** of Secureworks Taegis MDR, particularly with new integrations taking time to implement. [(1 mentions)](https://www.g2.com/products/secureworks-taegis-mdr/reviews?filters%5Bsentiment_snippet%5D=1718972&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Secureworks Taegis MDR ##### 1. Immediate Response Users appreciate the **immediate response** capabilities of Secureworks Taegis MDR, enhancing incident resolution and support efficiency. [ See 2 mentions ](https://www.g2.com/products/secureworks-taegis-mdr/reviews?filters%5Bsentiment_snippet%5D=1718989&qs=pros-and-cons#reviews) See Related User Reviews KV Khushwant V. Enterprise (\> 1000 emp.) 5.0/5 "Advanced Threat Detection with Expert 24/7 Support" What do you like about Secureworks Taegis MDR? I like its combination of advanced threat detection and expert-driven response. The platform provides 24/7 monitoring with real-time alerts and action ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Outstanding Service" What do you like about Secureworks Taegis MDR? Quick response times and a willingness to assist with your ongoing issue in a timely manner. ##### 2. 24/7 Availability Users value the **24/7 availability** of Secureworks Taegis MDR, ensuring constant monitoring and rapid incident resolution. [ See 1 mentions ](https://www.g2.com/products/secureworks-taegis-mdr/reviews?filters%5Bsentiment_snippet%5D=1719208&qs=pros-and-cons#reviews) See Related User Reviews KV Khushwant V. Enterprise (\> 1000 emp.) 5.0/5 "Advanced Threat Detection with Expert 24/7 Support" What do you like about Secureworks Taegis MDR? I like its combination of advanced threat detection and expert-driven response. The platform provides 24/7 monitoring with real-time alerts and action ##### 3. Customer Support Users value the **exceptional customer support** from Secureworks' tAM and Threat Hunting teams for their business needs. [ See 1 mentions ](https://www.g2.com/products/secureworks-taegis-mdr/reviews?filters%5Bsentiment_snippet%5D=1718919&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great MXDR Service" What do you like about Secureworks Taegis MDR? The MXDR offering from Secureworks has really helped us as a business to be agile whilst having the peace of mind that the network is secure. The too ##### 4. Dashboard Usability Users value the **user-friendly dashboard** of Secureworks Taegis MDR, enhancing usability for non-technical staff. [ See 1 mentions ](https://www.g2.com/products/secureworks-taegis-mdr/reviews?filters%5Bsentiment_snippet%5D=1719111&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great MXDR Service" What do you like about Secureworks Taegis MDR? The MXDR offering from Secureworks has really helped us as a business to be agile whilst having the peace of mind that the network is secure. The too ##### 5. Easy Integrations Users value the **easy integrations** with vendors like Microsoft, enhancing agility and security for their business. [ See 1 mentions ](https://www.g2.com/products/secureworks-taegis-mdr/reviews?filters%5Bsentiment_snippet%5D=1719042&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great MXDR Service" What do you like about Secureworks Taegis MDR? The MXDR offering from Secureworks has really helped us as a business to be agile whilst having the peace of mind that the network is secure. The too ### 5 Cons or Disadvantages of Secureworks Taegis MDR ##### 1. Difficult Navigation Users find **difficult navigation** a challenge, as the platform's complexity can overwhelm new users during setup and use. [ See 1 mentions ](https://www.g2.com/products/secureworks-taegis-mdr/reviews?filters%5Bsentiment_snippet%5D=2369255&qs=pros-and-cons#reviews) See Related User Reviews KV Khushwant V. Enterprise (\> 1000 emp.) 5.0/5 "Advanced Threat Detection with Expert 24/7 Support" What do you dislike about Secureworks Taegis MDR? The platform can feel complex for new users, especially when navigating advanced features and dashboards. Initial setup and tuning require time and ex ##### 2. Implementation Challenges Users note that **implementation challenges** arise with new integrations, potentially delaying usability with less common tools. [ See 1 mentions ](https://www.g2.com/products/secureworks-taegis-mdr/reviews?filters%5Bsentiment_snippet%5D=1719271&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great MXDR Service" What do you dislike about Secureworks Taegis MDR? My only minor concern is that new integrations can take some time to be implemented, this is only a problem if you are using a tool that isn't mainstr ##### 3. Integration Issues Users find **integration issues** challenging, particularly with certain third-party tools, complicating their overall experience. [ See 1 mentions ](https://www.g2.com/products/secureworks-taegis-mdr/reviews?filters%5Bsentiment_snippet%5D=1719589&qs=pros-and-cons#reviews) See Related User Reviews KV Khushwant V. Enterprise (\> 1000 emp.) 5.0/5 "Advanced Threat Detection with Expert 24/7 Support" What do you dislike about Secureworks Taegis MDR? The platform can feel complex for new users, especially when navigating advanced features and dashboards. Initial setup and tuning require time and ex ##### 4. Learning Curve Users find the **learning curve steep** , facing challenges in navigation, setup, and integrations with Secureworks Taegis MDR. [ See 1 mentions ](https://www.g2.com/products/secureworks-taegis-mdr/reviews?filters%5Bsentiment_snippet%5D=1718872&qs=pros-and-cons#reviews) See Related User Reviews KV Khushwant V. Enterprise (\> 1000 emp.) 5.0/5 "Advanced Threat Detection with Expert 24/7 Support" What do you dislike about Secureworks Taegis MDR? The platform can feel complex for new users, especially when navigating advanced features and dashboards. Initial setup and tuning require time and ex ##### 5. Limited Features Users note the **limited features** of Secureworks Taegis MDR, particularly with new integrations taking time to implement. [ See 1 mentions ](https://www.g2.com/products/secureworks-taegis-mdr/reviews?filters%5Bsentiment_snippet%5D=1718972&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great MXDR Service" What do you dislike about Secureworks Taegis MDR? My only minor concern is that new integrations can take some time to be implemented, this is only a problem if you are using a tool that isn't mainstr ## Top-Rated Alternatives [ ![Arctic Wolf](https://images.g2crowd.com/uploads/product/hd_favicon/14b437c564dcd7c27f3088deb550a729/arctic-wolf.svg "Arctic Wolf") Arctic Wolf 4.7/5(280) ](https://www.g2.com/products/arctic-wolf/reviews) [ ![Huntress Managed EDR](https://images.g2crowd.com/uploads/product/hd_favicon/4f942558c45d6b4567deda689d08fd0f/huntress-managed-edr%282%29.svg "Huntress Managed EDR") Huntress Managed EDR 4.8/5(890) ](https://www.g2.com/products/huntress-managed-edr/reviews) [ ![CrowdStrike Falcon Endpoint Protection Platform](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_56db399f44b6fabb7c667f09bc770579/crowdstrike-falcon-endpoint-protection-platform.png "CrowdStrike Falcon Endpoint Protection Platform") CrowdStrike Falcon Endpoint Protection Platform 4.6/5(441) ](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/secureworks-taegis-mdr/competitors/alternatives) KV Khushwant V. IT Security Apprentice Enterprise (\> 1000 emp.) 11/26/2025 "Advanced Threat Detection with Expert 24/7 Support" 5/5 What do you like best about Secureworks Taegis MDR? I like its combination of advanced threat detection and expert-driven response. The platform provides 24/7 monitoring with real-time alerts and actionable insights, backed by Secureworks’ security analysts. This ensures faster incident resolution and reduces the burden on internal teams, making it a reliable managed detection and response solution. Review collected by and hosted on G2.com. What do you dislike about Secureworks Taegis MDR? The platform can feel complex for new users, especially when navigating advanced features and dashboards. Initial setup and tuning require time and expertise to optimize alerts and reduce noise. Additionally, integration with certain third-party tools could be more seamless. Review collected by and hosted on G2.com. What problems is Secureworks Taegis MDR solving and how is that benefiting you? It addresses the challenge of detecting and responding to advanced threats across endpoints, networks, and cloud environments. With 24/7 monitoring, automated threat detection, and expert-led investigations, it reduces alert fatigue and accelerates incident response. This improves our security posture, minimizes risk exposure, and frees internal teams to focus on strategic tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Akshat G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshat G.") AG Akshat G. Cybersecurity Engineer Mid-Market (51-1000 emp.) 6/10/2025 "Comprehensive, Scalable MDR with Strong Threat Intelligence Backing" 4/5 What do you like best about Secureworks Taegis MDR? Taegis MDR stands out for its powerful combination of advanced threat detection, seamless integration, and expert-driven response. It leverages Secureworks' deep threat intelligence (CTU) to rapidly identify and contextualize threats across endpoints, networks, and cloud environments. I especially appreciate its user-friendly interface, which enables effective triage and investigation, and the collaborative response model, allowing my team to co-manage incidents with Secureworks analysts. Additionally, the customizable detection rules and flexible API integrations make it easy to tailor the platform to our environment and workflows. Review collected by and hosted on G2.com. What do you dislike about Secureworks Taegis MDR? While Taegis MDR offers robust detection and response capabilities, there are a few areas for improvement. Alert noise can occasionally be high, requiring manual tuning to reduce false positives. The initial setup and data source integration can be somewhat complex, especially in hybrid environments. Additionally, while the UI is generally intuitive, some advanced search and investigation features could benefit from better documentation or in-app guidance. Finally, reporting customization options are limited compared to other platforms, which may be a concern for teams needing detailed executive or compliance reports. Review collected by and hosted on G2.com. What problems is Secureworks Taegis MDR solving and how is that benefiting you? Secureworks Taegis MDR is helping us address key challenges in threat detection, investigation, and response across complex environments. It consolidates telemetry from endpoints, networks, and cloud sources, enabling centralized visibility and faster incident triage. By leveraging Secureworks' threat intelligence and expert analyst support, we’re able to identify and respond to advanced threats much faster than with in-house resources alone. This has significantly reduced our mean time to detect (MTTD) and mean time to respond (MTTR). The co-managed model also allows our team to stay hands-on while benefiting from 24/7 monitoring and expertise, freeing up internal resources for strategic initiatives without compromising security posture. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Erick Vincent Steve G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erick Vincent Steve G.") EG Erick Vincent Steve G. IT Support I Mid-Market (51-1000 emp.) 6/14/2025 "Comprehensive and Responsive MDR Solution with Excellent Threat Visibility" 5/5 What do you like best about Secureworks Taegis MDR? What stands out the most is the robust threat detection and responsive capabilities. It provides rich telemetry and ontext across all endpoints, network, and cloud environments. The user interface is clean and intuitive, which helps reduce alert fatigue by prioritizing real threats. I also appreciate thhe collaboration with analysts through the platform. Review collected by and hosted on G2.com. What do you dislike about Secureworks Taegis MDR? While the platform is powerful, the initial learning experience curve can be steep due to the depth of features and configuration options. Review collected by and hosted on G2.com. What problems is Secureworks Taegis MDR solving and how is that benefiting you? Secureworks Taegis MDR helps us address the challenge of rapidly detecting and responding to advanced threats across a hybrid environment. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Noel D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noel D.") ND Noel D. Senior Manager - IT Mid-Market (51-1000 emp.) 8/9/2024 "ManagedXDR that really works!" 4.5/5 What do you like best about Secureworks Taegis MDR? Amazing how this platform cuts down the noise/the false positives and focuses on valid and actionable insights. Zooming in on actual alerts, vulnerabilities and detecting real risks is incredibly simple in this platform Review collected by and hosted on G2.com. What do you dislike about Secureworks Taegis MDR? Sometimes support followup can be difficult due to the the underlying complexity of the system. Normally it all simply works like magic but at times a complex support call regarding the underyling tech can be difficult to solve. Review collected by and hosted on G2.com. What problems is Secureworks Taegis MDR solving and how is that benefiting you? 1. Consolidation of all system into one consolidated platform logs regardless of the technology used. 2. Correlation and integlligence across all systems, endpoints, users etc regardless of geographic location, platform etc. 3. Incredible analysis & insignts both AI and Human driven. This keeps noise + false positives to the minimum and delivers actual intelligence about real risks + issues. An example of the speed an effeciency of the platform is that Taegis consistently detects issues prior to even the service provider detecting them - if there is a disturbance on the internet connection, Taegis will detect this instantly vs the ISP getting back to us 30 mins to an hour later. 4. Threat hunting across the length and breath of our global network. Our entire network is tested monthly for the latest threats and any indicators of compromise Review collected by and hosted on G2.com. Show More Response from April West of Secureworks Taegis MDR [Editedit](https://www.g2.com/survey_responses/secureworks-taegis-mdr-review-9982929/official_response/edit) Noel, thanks for your thoughtful review. In a world of complex threats, we strive for simplicity. We appreciate you sharing your experience! Current UserValidated ReviewerSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 12/20/2024 "Outstanding Service" 5/5 What do you like best about Secureworks Taegis MDR? Quick response times and a willingness to assist with your ongoing issue in a timely manner. Review collected by and hosted on G2.com. What do you dislike about Secureworks Taegis MDR? Sometimes during off hours their could be a delayed response but I have noticed that I have seen Great improvement during these times. Review collected by and hosted on G2.com. What problems is Secureworks Taegis MDR solving and how is that benefiting you? Consistent daily support of automated alerts reviewed by the SOC. being able to quickly and efficiaently go thru alerts on a daily basis and be able to provide Ad Hoc Investigations when needed to be abloe to escalate any issues is very valuable to my organization. We have a Great relationship and Rapoire with our Account and Technical Representatives. I look forward to a continued successful as we continue to move forward with different SecureWorks products. Review collected by and hosted on G2.com. Show More Response from Michele Stephano of Secureworks Taegis MDR [Editedit](https://www.g2.com/survey_responses/secureworks-taegis-mdr-review-10675461/official_response/edit) Thank you very much for taking the time to offer your experience! 6/23/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") AU Verified User in Utilities Enterprise (\> 1000 emp.) 10/4/2024 "Great MXDR Service" 5/5 What do you like best about Secureworks Taegis MDR? The MXDR offering from Secureworks has really helped us as a business to be agile whilst having the peace of mind that the network is secure. The tool set allows us to integrate with other vendors like Microsoft and isolate clients automatically when needed. What really makes it valuable for us is the managed component, the SoC provided is excellent, and means that we don't need to maintain that expensive resource in house. The customer support delivered by the tAM and Threat Hunting teams is also really valuable to our business. The Taegis interface has been developed over the years and is now really usable, even for reletively non-technical staff. Review collected by and hosted on G2.com. What do you dislike about Secureworks Taegis MDR? My only minor concern is that new integrations can take some time to be implemented, this is only a problem if you are using a tool that isn't mainstream or doesn't already have an integration. Perhaps isn't as feature rich in regards to tooling as others, but what is delivered works perfectly. Think of it as an iPhone compared to an Android, some, non-important features aren't present, but it just works all of the time. Review collected by and hosted on G2.com. What problems is Secureworks Taegis MDR solving and how is that benefiting you? WE didn't want to implement an internal SoC, there is no way that we would be able to match or maintain the skillset of the SecureWorks SoC, or have the industry wide overview that they have. Review collected by and hosted on G2.com. Show More Response from Michele Stephano of Secureworks Taegis MDR [Editedit](https://www.g2.com/survey_responses/secureworks-taegis-mdr-review-10339260/official_response/edit) Thank you very much for taking the time to offer your experience! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 9/11/2024 "Great Product - Simple Setup, Great Support, Endless Improvements" 4.5/5 What do you like best about Secureworks Taegis MDR? Implementing Taegis ManagedXDR in our environment created a sense of comfort in knowing we have more eyes on our environment. The implementation was quite straight-forward and the ongoing support from the CSMs, product support, and security analysts have always been on-point. They're constantly building out and improving the platform; I'm always seeing new features, integrations, etc. Review collected by and hosted on G2.com. What do you dislike about Secureworks Taegis MDR? I do wish that the Advanced Search was "dumbed down" a bit so that it was easier to use by an average user, but they do provide plenty of examples and documentation to get you where you need to go. Review collected by and hosted on G2.com. What problems is Secureworks Taegis MDR solving and how is that benefiting you? Log aggregation, log analysis, security alerting. We do not have in-house expertise that would otherwise be able to interpret some of the logs that trigger alerts. It's incredibly helpful to have Taegis review the issues beforehand, summarize the issue, and provide suggestions on actions to take. Review collected by and hosted on G2.com. Show More Response from April West of Secureworks Taegis MDR [Editedit](https://www.g2.com/survey_responses/secureworks-taegis-mdr-review-10238299/official_response/edit) Wow, thanks for this review! We aim to serve (and keep serving)! 😎 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 6/11/2025 "Once you know its present, you don't have to think about it." 4.5/5 What do you like best about Secureworks Taegis MDR? Ease of integration, seamless workflow with other existing solutions. Review collected by and hosted on G2.com. What do you dislike about Secureworks Taegis MDR? Its hard to mention anything solid, this is a solution that just works. Review collected by and hosted on G2.com. What problems is Secureworks Taegis MDR solving and how is that benefiting you? Incident response and prevention. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite CP Cesar P. IT Operations Technician Mid-Market (51-1000 emp.) 7/16/2024 "Secureworks is my go-to for comprehensive visibility!" 5/5 What do you like best about Secureworks Taegis MDR? I use the Taegis dashboard daily and find it extremely easy to use and manage. SOC is always responsive and helpful. We've added our Microsoft 365 and Azure to the Taegis dashboard to gain insight into what is happening in our environments, which is essential to our organization. The monthly threat-hunting exercises in our environment are an excellent add-on bonus to using the Taegis platform. We also look forward to our monthly check-in calls with our Customer Success Manager, Greg Ottenger, who keeps us updated on the latest threats and gives us a deep dive into our tenant. Overall, Secureworks provides exceptional service, and we are delighted that Secureworks has our backs! Review collected by and hosted on G2.com. What do you dislike about Secureworks Taegis MDR? We use Cisco Umbrella, but we operate within the Azure cloud, not AWS. Therefore, Secureworks's integration, which is designed for AWS, is not compatible with our environment. I have requested the integration to be developed for Azure, but progress with the Secureworks development teams has been limited. Please prioritize adding this integration for Azure. Review collected by and hosted on G2.com. What problems is Secureworks Taegis MDR solving and how is that benefiting you? Secureworks assists CIGA by monitoring our environment constantly, every hour of every day throughout the year. This level of vigilance would be impossible without a dedicated partner like Secureworks. Review collected by and hosted on G2.com. Show More Response from April West of Secureworks Taegis MDR [Editedit](https://www.g2.com/survey_responses/secureworks-taegis-mdr-review-9897180/official_response/edit) Cesar, thank you for the thorough review! Happy to have your back. I'll be sure to include your feedback re: Azure Cloud to the product team to see if we can usher that request along. Validated ReviewerIncentivizedSource: Seller invite WC William C. Manager, Security Engineering Mid-Market (51-1000 emp.) 7/29/2024 "Promising product, needs maturing" 3.5/5 What do you like best about Secureworks Taegis MDR? SecureWorks Support/Live Chat agents are knowledgeable and always helpful. Review collected by and hosted on G2.com. What do you dislike about Secureworks Taegis MDR? Product feels incomplete. Dashboards are lightweight, not dynamic. Integrations with other products could be expanded upon. I product does ingest and display events/alerts well enough but requires a bit of a learning curve to figure out how to find an event/alert. Taegis XDR Agent incompatibility with ephemeral VM's (whether that be a technical/licensing issue) has prevented our move off of Red Cloak. Review collected by and hosted on G2.com. What problems is Secureworks Taegis MDR solving and how is that benefiting you? Taegis XDR helps our team find events that we can action on, prior to a full blown production outage. Integrations with ServiceNow, Teams and PagerDuty have been proven critical in this regard. Review collected by and hosted on G2.com. Show More Response from April West of Secureworks Taegis MDR [Editedit](https://www.g2.com/survey_responses/secureworks-taegis-mdr-review-9934307/official_response/edit) Hi William, thanks for the constructive review. Dashboards and reporting is a key priority for all of our customers given the nature of the expanding attack surface and executive pressure to secure everything. it's hard to understand the full value of MDR (when it's working well, it's quiet!), so this is something that occupies a lot of our product team's focus and imagination as of late. I'll funnel this up! 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