Secureworks Taegis MDR Reviews & Product Details

I like its combination of advanced threat detection and expert-driven response. The platform provides 24/7 monitoring with real-time alerts and actionable insights, backed by Secureworks’ security analysts. This ensures faster incident resolution and reduces the burden on internal teams, making it a reliable managed detection and response solution. Review collected by and hosted on G2.com.

The platform can feel complex for new users, especially when navigating advanced features and dashboards. Initial setup and tuning require time and expertise to optimize alerts and reduce noise. Additionally, integration with certain third-party tools could be more seamless. Review collected by and hosted on G2.com.

Taegis MDR stands out for its powerful combination of advanced threat detection, seamless integration, and expert-driven response. It leverages Secureworks' deep threat intelligence (CTU) to rapidly identify and contextualize threats across endpoints, networks, and cloud environments. I especially appreciate its user-friendly interface, which enables effective triage and investigation, and the collaborative response model, allowing my team to co-manage incidents with Secureworks analysts. Additionally, the customizable detection rules and flexible API integrations make it easy to tailor the platform to our environment and workflows. Review collected by and hosted on G2.com.

While Taegis MDR offers robust detection and response capabilities, there are a few areas for improvement. Alert noise can occasionally be high, requiring manual tuning to reduce false positives. The initial setup and data source integration can be somewhat complex, especially in hybrid environments. Additionally, while the UI is generally intuitive, some advanced search and investigation features could benefit from better documentation or in-app guidance. Finally, reporting customization options are limited compared to other platforms, which may be a concern for teams needing detailed executive or compliance reports. Review collected by and hosted on G2.com.

What stands out the most is the robust threat detection and responsive capabilities. It provides rich telemetry and ontext across all endpoints, network, and cloud environments. The user interface is clean and intuitive, which helps reduce alert fatigue by prioritizing real threats. I also appreciate thhe collaboration with analysts through the platform. Review collected by and hosted on G2.com.

While the platform is powerful, the initial learning experience curve can be steep due to the depth of features and configuration options. Review collected by and hosted on G2.com.

Amazing how this platform cuts down the noise/the false positives and focuses on valid and actionable insights. Zooming in on actual alerts, vulnerabilities and detecting real risks is incredibly simple in this platform Review collected by and hosted on G2.com.

Sometimes support followup can be difficult due to the the underlying complexity of the system. Normally it all simply works like magic but at times a complex support call regarding the underyling tech can be difficult to solve. Review collected by and hosted on G2.com.

Quick response times and a willingness to assist with your ongoing issue in a timely manner. Review collected by and hosted on G2.com.

Sometimes during off hours their could be a delayed response but I have noticed that I have seen Great improvement during these times. Review collected by and hosted on G2.com.

The MXDR offering from Secureworks has really helped us as a business to be agile whilst having the peace of mind that the network is secure. The tool set allows us to integrate with other vendors like Microsoft and isolate clients automatically when needed. What really makes it valuable for us is the managed component, the SoC provided is excellent, and means that we don't need to maintain that expensive resource in house. The customer support delivered by the tAM and Threat Hunting teams is also really valuable to our business. The Taegis interface has been developed over the years and is now really usable, even for reletively non-technical staff. Review collected by and hosted on G2.com.

My only minor concern is that new integrations can take some time to be implemented, this is only a problem if you are using a tool that isn't mainstream or doesn't already have an integration. Perhaps isn't as feature rich in regards to tooling as others, but what is delivered works perfectly. Think of it as an iPhone compared to an Android, some, non-important features aren't present, but it just works all of the time. Review collected by and hosted on G2.com.

Implementing Taegis ManagedXDR in our environment created a sense of comfort in knowing we have more eyes on our environment. The implementation was quite straight-forward and the ongoing support from the CSMs, product support, and security analysts have always been on-point. They're constantly building out and improving the platform; I'm always seeing new features, integrations, etc. Review collected by and hosted on G2.com.

I do wish that the Advanced Search was "dumbed down" a bit so that it was easier to use by an average user, but they do provide plenty of examples and documentation to get you where you need to go. Review collected by and hosted on G2.com.

Ease of integration, seamless workflow with other existing solutions. Review collected by and hosted on G2.com.

Its hard to mention anything solid, this is a solution that just works. Review collected by and hosted on G2.com.

I use the Taegis dashboard daily and find it extremely easy to use and manage. SOC is always responsive and helpful. We've added our Microsoft 365 and Azure to the Taegis dashboard to gain insight into what is happening in our environments, which is essential to our organization. The monthly threat-hunting exercises in our environment are an excellent add-on bonus to using the Taegis platform. We also look forward to our monthly check-in calls with our Customer Success Manager, Greg Ottenger, who keeps us updated on the latest threats and gives us a deep dive into our tenant.

Overall, Secureworks provides exceptional service, and we are delighted that Secureworks has our backs! Review collected by and hosted on G2.com.

We use Cisco Umbrella, but we operate within the Azure cloud, not AWS. Therefore, Secureworks's integration, which is designed for AWS, is not compatible with our environment. I have requested the integration to be developed for Azure, but progress with the Secureworks development teams has been limited. Please prioritize adding this integration for Azure. Review collected by and hosted on G2.com.

SecureWorks Support/Live Chat agents are knowledgeable and always helpful. Review collected by and hosted on G2.com.

Product feels incomplete. Dashboards are lightweight, not dynamic. Integrations with other products could be expanded upon. I product does ingest and display events/alerts well enough but requires a bit of a learning curve to figure out how to find an event/alert.

Taegis XDR Agent incompatibility with ephemeral VM's (whether that be a technical/licensing issue) has prevented our move off of Red Cloak. Review collected by and hosted on G2.com.