--- title: SecureLink Customer Connect Reviews meta_title: 'SecureLink Customer Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 32 reviews by the users' company size, role or industry to find out how SecureLink Customer Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 32 scale: '5' date_modified: '2026-09-30' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure ---

SecureLink Customer Connect Reviews & Product Details

Easily and efficiently support your customers. The number one indicator of customer satisfaction is time to resolution. SecureLink Customer Connect helps your technicians focus on supporting customers – not managing passwords, calling help desks, or troubleshooting IT issues. With a click from your case management system, one or more of your reps can immediately be working in your customer’s network with native access to RDP, web servers, databases, and any other resource. We give you a secure remote support platform for quick and easy access to your customers while reducing liability.

Seller

Discussions

SecureLink Customer Connect Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Ellen Neveux

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

BeyondTrust Remote Support

BeyondTrust Remote Support

TeamViewer

RealVNC

View All Alternatives

User Insights

Average based on 32 real user reviews.

Implementation Time

4 months

Perceived Cost

$$$$$

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UH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

4/3/2018

"not a bad product"

3/5

What do you like best about SecureLink Customer Connect?

it's pretty easy to get connected to customers. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

Having to use the web browser can cause issues. I think that most of this is due to security concerns from the browser makers Review collected by and hosted on G2.com.

II

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/27/2018

"Securlink - Product"

3/5

What do you like best about SecureLink Customer Connect?

After securelink connection manager additional item it's working seamlessly. Review collected by and hosted on G2.com.

What do you dislike about SecureLink Customer Connect?

Connection issue or gateway disconnection Review collected by and hosted on G2.com.

Questions about SecureLink Customer Connect? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

Ask about SecureLink Customer Connect

G2

Verified User

•

Last activity over 5 years ago

Can SecureLink run on VMware or Hypervisor?

1 Upvote

2

Join the conversation

G2

Verified User

•

Last activity over 6 years ago

How is secure third-party remote access different than Desktop Sharing and VPN?

1 Upvote

1

Join the conversation

View all Discussions

Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Perceived Cost

$$$$$

View More Pricing Information

SecureLink Customer Connect Comparisons

BeyondTrust Remote Support

4.7/5(390)

CyberArk Privileged Access...

4.4/5(72)

TeamViewer

4.5/5(4,197)

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