Introducing G2.ai, the future of software buying.Try now
Compare BeyondTrust Remote Support and SecureLink Customer Connect 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
SetMe
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
FixMe.IT
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Foxpass by Splashtop
Visit Website
At a Glance
Market Segments
Enterprise (49.2% of reviews)
Enterprise (53.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(369)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportSecureLink Customer Connect
Star Rating
(32)4.4 out of 5
Market Segments
Enterprise (53.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SecureLink Customer ConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BeyondTrust Remote Support excels in "Screen Sharing" with a score of 9.5, making it a preferred choice for real-time collaboration, while SecureLink Customer Connect, with a score of 8.4, offers decent functionality but lacks the same level of performance.
- Reviewers mention that BeyondTrust's "Multi-Factor Authentication" feature scores 9.0, providing robust security measures, whereas SecureLink's similar feature is less emphasized, leading to concerns about security among some users.
- G2 users highlight BeyondTrust's "Centralized Management" with a score of 9.0, which simplifies administrative tasks, while SecureLink's score of 8.9 indicates it is slightly less efficient in this area, potentially leading to more complex management processes.
- Users on G2 appreciate BeyondTrust's "Session Recording" feature, rated at 9.0, for its reliability in maintaining records of remote sessions, while SecureLink's session recording capabilities, although functional, do not receive the same level of praise.
- Reviewers say that BeyondTrust's "Ease of Setup" is rated at 8.7, which is slightly lower than SecureLink's 9.2, indicating that SecureLink may offer a more user-friendly initial experience for new users.
- Users report that BeyondTrust's "Quality of Support" is consistently rated at 9.3, reflecting strong customer service, while SecureLink matches this score but lacks the same volume of positive feedback, suggesting variability in user experiences.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableSecureLink Customer Connect
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
SecureLink Customer Connect
No trial information availableRatings
Meets Requirements
9.4
327
9.4
29
Ease of Use
9.3
329
8.9
28
Ease of Setup
8.7
224
9.2
17
Ease of Admin
9.0
204
8.9
19
Quality of Support
9.2
303
9.3
24
Has the product been a good partner in doing business?
9.4
199
9.2
17
Product Direction (% positive)
9.1
324
8.4
30
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
Not enough data
9.2
124
Not enough data
9.0
111
Not enough data
8.9
111
Not enough data
9.0
115
Not enough data
9.0
122
Not enough data
Maintenance
8.8
112
Not enough data
7.8
86
Not enough data
Communication
8.8
115
Not enough data
7.2
82
Feature Not Available
7.3
78
Feature Not Available
8.5
96
Feature Not Available
Security
9.0
97
Not enough data
9.1
108
9.7
5
Device Support
8.3
92
Feature Not Available
8.8
102
Not enough data
8.8
101
Not enough data
Performance
8.6
104
8.7
5
Administration
9.0
92
Not enough data
8.5
84
Not enough data
8.7
90
Not enough data
9.0
86
Not enough data
9.1
91
Not enough data
8.8
87
Not enough data
9.1
97
Not enough data
Platform
9.0
91
Not enough data
8.1
79
Not enough data
8.5
82
Not enough data
9.3
91
Not enough data
Security
8.6
63
Not enough data
8.7
76
Not enough data
8.7
77
Not enough data
Categories
Categories
Shared Categories
BeyondTrust Remote Support and SecureLink Customer Connect are categorized as Remote Support
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Desktop, and Privileged Access Management (PAM)
SecureLink Customer Connect has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SecureLink Customer Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.4%
Hospital & Health Care
31.3%
Computer Software
18.8%
Medical Devices
9.4%
Legal Services
6.3%
Information Technology and Services
6.3%
Other
28.1%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Can multiple technicians connect to the same customer at once with SecureLink?
2 Comments
SS
Yes, this is a heavily used feature at our company.Read more
What are the system requirements for the SecureLink server?
1 Comment
Official Response from SecureLink Customer Connect
Minimum requirements are 3GB of ram and 20GB of disk space. Additional disk space will be required for High Definition audit storage.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
