Compare BeyondTrust Remote Support and SecureLink Customer Connect 
At a Glance
Market Segments
Enterprise (49.3% of reviews)
Enterprise (53.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(378)4.7 out of 5
Market Segments
Enterprise (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportSecureLink Customer Connect
Star Rating
(32)4.4 out of 5
Market Segments
Enterprise (53.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SecureLink Customer ConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in user experience, with a high rating for its intuitive interface and features like excellent chat functionality, which is particularly helpful for end users. Users appreciate the logging and auditing capabilities that make it easy to track remote actions.
- Users say SecureLink Customer Connect provides robust security features, ensuring that only approved users can access systems. This has led to a significant reduction in unauthorized vendor access, which is a critical concern for many organizations.
- Reviewers mention that BeyondTrust Remote Support is continuously evolving, with new features being developed based on user feedback from support groups. This responsiveness to user needs is seen as a major advantage, making the software more aligned with real-world requirements.
- According to verified reviews, SecureLink Customer Connect is praised for its versatility, working across multiple platforms and protocols. This flexibility allows users to access client systems while maintaining control, which is a significant benefit for organizations managing various client environments.
- G2 reviewers highlight that BeyondTrust Remote Support has a more favorable overall satisfaction score compared to SecureLink, indicating a stronger performance in areas like ease of use and administrative capabilities, which are crucial for daily operations.
- Users note that while SecureLink Customer Connect has strong compliance features, BeyondTrust Remote Support offers a more user-friendly setup process, making it easier for teams to get started and collaborate effectively from the outset.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableSecureLink Customer Connect
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
SecureLink Customer Connect
No trial information availableRatings
Meets Requirements
9.4
333
9.4
29
Ease of Use
9.2
335
8.9
28
Ease of Setup
8.7
230
9.2
17
Ease of Admin
9.0
205
8.9
19
Quality of Support
9.2
309
9.3
24
Has the product been a good partner in doing business?
9.4
200
9.2
17
Product Direction (% positive)
9.2
330
8.4
30
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
126
Not enough data
9.2
126
Not enough data
9.0
112
Not enough data
9.0
113
Not enough data
9.0
116
Not enough data
9.0
123
Not enough data
Maintenance
8.8
112
Not enough data
7.8
86
Not enough data
Communication
8.8
117
Not enough data
7.2
82
Feature Not Available
7.3
78
Feature Not Available
8.5
96
Feature Not Available
Security
9.0
98
Not enough data
9.1
109
9.7
5
Device Support
8.3
92
Feature Not Available
8.8
104
Not enough data
8.9
104
Not enough data
Performance
8.6
105
8.7
5
Administration
9.0
92
Not enough data
8.5
84
Not enough data
8.7
90
Not enough data
9.0
86
Not enough data
9.1
91
Not enough data
8.8
88
Not enough data
9.1
97
Not enough data
Platform
9.0
91
Not enough data
8.1
79
Not enough data
8.5
82
Not enough data
9.3
93
Not enough data
Security
8.6
63
Not enough data
8.7
76
Not enough data
8.7
77
Not enough data
Categories
Categories
Shared Categories
BeyondTrust Remote Support and SecureLink Customer Connect are categorized as Remote Support
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Desktop, and Privileged Access Management (PAM)
SecureLink Customer Connect has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SecureLink Customer Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.2%
Hospital & Health Care
31.3%
Computer Software
18.8%
Medical Devices
9.4%
Legal Services
6.3%
Information Technology and Services
6.3%
Other
28.1%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Can multiple technicians connect to the same customer at once with SecureLink?
2 Comments
SS
Yes, this is a heavily used feature at our company.Read more
What are the system requirements for the SecureLink server?
1 Comment
Official Response from SecureLink Customer Connect
Minimum requirements are 3GB of ram and 20GB of disk space. Additional disk space will be required for High Definition audit storage.Read more
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