Link copied to clipboard

# BeyondTrust Remote Support vs SecureLink Customer Connect Comparison - What are their main differences?

Share
[
Export
](/compare/beyondtrust-remote-support/securelink-customer-connect/export.csv)

BeyondTrust Remote SupportSecureLink Customer Connect[+ Add Product](#)

Reviews

**BeyondTrust Remote Support** [

4.7/5(390)

](https://www.g2.com/products/beyondtrust-remote-support/reviews#reviews)

**SecureLink Customer Connect** [

4.4/5(32)

](https://www.g2.com/products/securelink-customer-connect/reviews#reviews)

Pricing

**BeyondTrust Remote Support**
Free Trial

No pricing available

**SecureLink Customer Connect**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**BeyondTrust Remote Support**
2 monthsFaster

Based on 19 responses

**SecureLink Customer Connect**
4 months

Based on 5 responses

Return on Investment

**BeyondTrust Remote Support**
13 months

Based on 15 responses

**SecureLink Customer Connect**
Not enough reviews yet

Perceived Cost

**BeyondTrust Remote Support**
$$$$$

**SecureLink Customer Connect**
$$$$$

Average Discount

**BeyondTrust Remote Support**
12%

**SecureLink Customer Connect**
Not enough reviews yet

 ![BeyondTrust Remote Support](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2c5a5e2af6feeb1a04990f760101d58a/beyondtrust-remote-support.png "BeyondTrust Remote Support")

 ![SecureLink Customer Connect](https://images.g2crowd.com/uploads/product/hd_favicon/7fa0d18a5cc556b88d3f3e8b832b4f97/securelink-customer-connect.svg "SecureLink Customer Connect")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**BeyondTrust Remote Support**
[
Ease of Use (22)
](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1404155&qs=pros-and-cons#reviews)[
Remote Access (18)
](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1403895&qs=pros-and-cons#reviews)[
Expensive (10)
](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1402817&qs=pros-and-cons#reviews)[
Complexity (5)
](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1403652&qs=pros-and-cons#reviews)

**SecureLink Customer Connect**
Not enough data

Integrations

**BeyondTrust Remote Support**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5837e273a4c3cb67895b3aa9d2e5953b/forticlient.jpg "Product Avatar Image")

FortiClient

](https://www.g2.com/products/forticlient/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image")

Freshservice

](https://www.g2.com/products/freshservice/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_685fcffbb1d262ce4dbe736eb3c92266/okta%282%29.png "Product Avatar Image")

Okta

](https://www.g2.com/products/okta/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-customer-service-management.jpg "Product Avatar Image")

ServiceNow Customer Service...

](https://www.g2.com/products/servicenow-customer-service-management/reviews)[
View all
](https://www.g2.com/products/beyondtrust-remote-support/integrations)

**SecureLink Customer Connect**
Not enough data

Screenshots

**BeyondTrust Remote Support**
 ![BeyondTrust Remote Support screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/102026/web-login.PNG)

**SecureLink Customer Connect**
No screenshot available

Ratings

Meets Requirements

**BeyondTrust Remote Support**

9.4

9.4343

**SecureLink Customer Connect**

9.4

9.429

Ease of Use

**BeyondTrust Remote Support**

9.2

9.2344

**SecureLink Customer Connect**

8.9

8.928

Ease of Setup

**BeyondTrust Remote Support**

8.7

8.7239

**SecureLink Customer Connect**

9.2

9.217

Ease of Admin

**BeyondTrust Remote Support**

9.0

9.0206

**SecureLink Customer Connect**

8.9

8.919

Quality of Support

**BeyondTrust Remote Support**

9.2

9.2319

**SecureLink Customer Connect**

9.3

9.324

Has the product been a good partner in doing business?

**BeyondTrust Remote Support**

9.4

9.4201

**SecureLink Customer Connect**

9.2

9.217

Product Direction (% positive)

**BeyondTrust Remote Support**

9.2

9.2337

**SecureLink Customer Connect**

8.4

8.430

Features

Remote Support[Hide 57 FeaturesShow 57 Features](javascript:void(0);)

8.7

142

9.2

5

Administration

Screen Sharing

9.5(won by default)

131

Not enough data

File Sharing

9.2(won by default)

128

Not enough data

Session Recording

9.0(won by default)

115

Not enough data

Unattended Remote Access

9.0(won by default)

116

Not enough data

Multi - Session Handling

9.0(won by default)

117

Not enough data

Multi-Monitor Support

9.0(won by default)

124

Not enough data

Maintenance

Remote Reboot

8.8(won by default)

113

Not enough data

Remote Printing

7.8(won by default)

87

Not enough data

Communication 

Text Chat

8.8(won by default)

118

Not enough data

VoIP

7.2(won by default)

83

Feature Not Available

Video Conference Call

7.3(won by default)

79

Feature Not Available

Screen Annotations

8.5(won by default)

97

Feature Not Available

Security

Compliance

9.1

113

9.7(won by 0.6)

5

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Data Encryption

9.1(won by default)

101

Not enough data

Device Support

Mobile Device Access

8.3(won by default)

96

Feature Not Available

Multi-Platform Support

8.9(won by default)

109

Not enough data

Cross-Platform

8.9(won by default)

108

Not enough data

Video Support

Not enough data

Not enough data

Performance

Reporting

8.6

107

8.7(won by 0.1)

5

Additional Functionality

Remote Monitoring & Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Summary Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Session Transfer

Not enough data

Not enough data

Remote Update/Installation

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Troubleshooting

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

API

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Diagnostic Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Privileged Access Management (PAM)[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

8.4

29

Not enough data

Administration

Policy, User, and Role Management

9.2(won by default)

26

Not enough data

Approval Workflows

7.3(won by default)

22

Not enough data

Automated Provisioning

8.0(won by default)

23

Not enough data

Bulk Changes

7.8(won by default)

22

Not enough data

Centralized Management

9.0(won by default)

24

Not enough data

Self-Service Access Requests

7.3(won by default)

22

Not enough data

Configurable Workflow

Not enough data

Not enough data

User Management

Not enough data

Not enough data

User Session Management

Not enough data

Not enough data

Password Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Access Management

Not enough data

Not enough data

Endpoint Management

Not enough data

Not enough data

Functionality

Multi-Factor Authentication

9.0(won by default)

25

Not enough data

Single Sign-On

9.3(won by default)

25

Not enough data

BYOD support

8.1(won by default)

22

Not enough data

Password Vault

7.7(won by default)

22

Not enough data

Centralized management

9.0(won by default)

24

Not enough data

Role-based security

9.0(won by default)

26

Not enough data

Live notifications

8.0(won by default)

23

Not enough data

Live session recording & playback

8.4(won by default)

22

Not enough data

Hide passwords

8.4(won by default)

22

Not enough data

Temporary, time-limited privilege

8.0(won by default)

21

Not enough data

Compliance Management

Not enough data

Not enough data

Remote Monitoring & Management

Not enough data

Not enough data

Credential Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Network Security

Not enough data

Not enough data

Multi-Factor Authentication

Not enough data

Not enough data

Monitoring

Audit Logging

9.0(won by default)

25

Not enough data

Activity Logging

9.0(won by default)

25

Not enough data

Anomaly Detection

7.4(won by default)

20

Not enough data

Reporting

Audit log

8.9(won by default)

23

Not enough data

Reporting

9.1(won by default)

23

Not enough data

Event Logs

Not enough data

Not enough data

Additional Functionality

Role-Based Permissions

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Security Auditing

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Data Verification

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Behavioral Analytics

Not enough data

Not enough data

Application Access Control

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

PCI Compliance

Not enough data

Not enough data

API

Not enough data

Not enough data

User Activity Monitoring

Not enough data

Not enough data

Device Auto Discovery

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Network Monitoring

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Threat Intelligence

Not enough data

Not enough data

ServiceNow Store Apps[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

9.9

7

Not enough data

ServiceNow Apps

ServiceNow Integration

10.0(won by default)

5

Not enough data

Value

9.7(won by default)

6

Not enough data

Agentic AI - ServiceNow Store Apps

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Remote Desktop[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

8.8

110

Not enough data

Administration

Usage Information

9.0(won by default)

93

Not enough data

Active Directory Integration

8.5(won by default)

85

Not enough data

Diagnostics

8.8(won by default)

92

Not enough data

Session Recording

9.0(won by default)

87

Not enough data

Session Transfer

9.1(won by default)

92

Not enough data

Unattended Access

8.8(won by default)

89

Not enough data

File Sharing

9.1(won by default)

99

Not enough data

Screen Sharing

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Platform

Cross-Platform Access

9.0(won by default)

92

Not enough data

Mobile Device Access

8.1(won by default)

80

Not enough data

Applications Management

8.5(won by default)

83

Not enough data

Remote Access/Control

9.3(won by default)

95

Not enough data

Communication Management

Not enough data

Not enough data

Multiple Monitor Access

Not enough data

Not enough data

Security

Remote Wipe

8.6(won by default)

64

Not enough data

Device Management

8.7(won by default)

77

Not enough data

Device Enrollment

8.7(won by default)

78

Not enough data

Compliance Management

Not enough data

Not enough data

Remote Monitoring & Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Print Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Additional Functionality

Role-Based Permissions

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Whiteboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Remote Printing

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Desktop Virtualization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Remote Update/Installation

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Secure Login

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Uptime Reporting

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Authentication

Not enough data

Not enough data

Real-Time Chat

Not enough data

Not enough data

Diagnostics Tools

Not enough data

Not enough data

Summary Reports

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Troubleshooting

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Show 1 feature category with incomplete data

Identity Management[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Fraud Detection

Not enough data

Not enough data

PCI Compliance

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Privileged Account Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Member Accounts

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Self-Service Access Request

Not enough data

Not enough data

User Provisioning

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Active Directory Integration

Not enough data

Not enough data

Authentication

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Access Management

Not enough data

Not enough data

Secure Login

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Security Auditing

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Data Synchronization

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

API

Not enough data

Not enough data

Unified Directory

Not enough data

Not enough data

Multi-Factor Authentication

Not enough data

Not enough data

Biometrics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Credential Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Password Management

Not enough data

Not enough data

Access Certification

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![BeyondTrust Remote Support](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2c5a5e2af6feeb1a04990f760101d58a/beyondtrust-remote-support.png "BeyondTrust Remote Support")](https://www.g2.com/products/beyondtrust-remote-support/reviews)

BeyondTrust Remote Support

Small-Business(50 or fewer emp.)

14.7%

Mid-Market(51-1000 emp.)

36.7%

Enterprise(\> 1000 emp.)

48.5%

[![SecureLink Customer Connect](https://images.g2crowd.com/uploads/product/hd_favicon/7fa0d18a5cc556b88d3f3e8b832b4f97/securelink-customer-connect.svg "SecureLink Customer Connect")](https://www.g2.com/products/securelink-customer-connect/reviews)

SecureLink Customer Connect

Small-Business(50 or fewer emp.)

15.6%

Mid-Market(51-1000 emp.)

31.3%

Enterprise(\> 1000 emp.)

53.1%

Small-Business

(50 or fewer emp.)

14.7%

15.6%

Mid-Market

(51-1000 emp.)

36.7%

31.3%

Enterprise

(\> 1000 emp.)

48.5%

53.1%

Reviewers' Industry

[![BeyondTrust Remote Support](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2c5a5e2af6feeb1a04990f760101d58a/beyondtrust-remote-support.png "BeyondTrust Remote Support")](https://www.g2.com/products/beyondtrust-remote-support/reviews)
BeyondTrust Remote Support

Information Technology and Services

22.5%

Higher Education

11.1%

Hospital & Health Care

6.1%

Computer Software

4.8%

Computer & Network Security

4.2%

Other

51.3%

[![SecureLink Customer Connect](https://images.g2crowd.com/uploads/product/hd_favicon/7fa0d18a5cc556b88d3f3e8b832b4f97/securelink-customer-connect.svg "SecureLink Customer Connect")](https://www.g2.com/products/securelink-customer-connect/reviews)
SecureLink Customer Connect

Hospital & Health Care

31.3%

Computer Software

18.8%

Medical Devices

9.4%

Legal Services

6.3%

Information Technology and Services

6.3%

Other

28.1%

FAQs

## BeyondTrust Remote Support vs SecureLink Customer Connect FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between BeyondTrust Remote Support vs SecureLink Customer Connect?

BeyondTrust Remote Support stands out for its higher G2 rating, larger review volume, and more frequent reviewer-cited strengths in security and usability compared to SecureLink Customer Connect.

| [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) | [SecureLink Customer Connect](https://www.g2.com/products/securelink-customer-connect/reviews) |
| --- | --- |
| 4.7/5 (388 reviews) | 4.4/5 (32 reviews) |
| Enterprise | Enterprise |
| 8.7 | 9.2 |
| 9.2 | 9.3 |
| Security (11 all-time mentions) | — |

### How do the pricing models of BeyondTrust Remote Support and SecureLink Customer Connect compare?

Reviewers consider BeyondTrust Remote Support less favorable on value due to frequent mentions of high cost, while SecureLink Customer Connect does not surface pricing concerns in recent reviews.

- **BeyondTrust Remote Support:** In recent reviews, many cite the product as expensive or note pricing issues, with 10 all-time mentions of "Expensive" and 8 of "Pricing Issues."
- **SecureLink Customer Connect:** Recent reviews do not mention pricing as a concern, and reviewers focus on security and management benefits.
- **Switching reasons:** Reviewers mention switching to BeyondTrust Remote Support for enhanced security and compliance, despite higher costs.

### What are the best alternatives to BeyondTrust Remote Support and SecureLink Customer Connect?

The top 3 alternatives to BeyondTrust Remote Support and SecureLink Customer Connect are TeamViewer, AnyDesk, and Zoho Assist.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) | 4.7/5 (388 reviews) | Enterprise | Expensive, pricing issues noted in recent reviews | Security (11 all-time mentions) |
| [SecureLink Customer Connect](https://www.g2.com/products/securelink-customer-connect/reviews) | 4.4/5 (32 reviews) | Enterprise | — | Security and vendor management (recent reviews) |
| [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5 (4155 reviews) | Small-Business | — | Ease of use and cross-platform support (recent reviews) |
| [AnyDesk](https://www.g2.com/products/anydesk/reviews) | 4.5/5 (1104 reviews) | Mid-Market | — | Performance and lightweight client (recent reviews) |
| [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) | 4.7/5 (719 reviews) | Small-Business | — | Affordability and ease of setup (recent reviews) |

### Which Remote Support features should I prioritize when comparing BeyondTrust Remote Support and SecureLink Customer Connect?

Buyers should prioritize security, ease of use, compliance, remote access capabilities, and integration support when comparing BeyondTrust Remote Support and SecureLink Customer Connect.

- **Security:** BeyondTrust Remote Support is cited for security in 11 all-time reviews; SecureLink Customer Connect is frequently praised for secure vendor access in recent reviews.
- **Ease of Use:** BeyondTrust Remote Support has 26 all-time mentions for ease of use and a 9.2 score; SecureLink Customer Connect scores 8.9.
- **Compliance:** Compliance is a top-cited feature for both products, with BeyondTrust Remote Support offering detailed audit logs and session recording in recent reviews.
- **Remote Access:** BeyondTrust Remote Support has 18 all-time mentions for remote access; SecureLink Customer Connect is noted for managing multiple vendors and secure connections in recent reviews.
- **Integration Support:** BeyondTrust Remote Support is mentioned for Microsoft Teams integration in recent reviews; SecureLink Customer Connect does not surface integration mentions.

### What are the pros and cons of BeyondTrust Remote Support vs SecureLink Customer Connect?

BeyondTrust Remote Support's headline strength is robust security and compliance, while SecureLink Customer Connect excels in secure vendor management and ease of access control.

- **BeyondTrust Remote Support strengths:** Security (11 all-time mentions), ease of use (26), remote access (18), reliability (11), customer support (10), file transfer (7), and compliance features such as audit logs and session recording.
- **BeyondTrust Remote Support trade-offs:** Expensive (10 all-time mentions), pricing issues (8), complexity and learning curve (6 each), and occasional connectivity issues (5).
- **SecureLink Customer Connect strengths:** Security and compliance for vendor access, ease of managing multiple vendors, and detailed auditing and access control (recent reviews).
- **SecureLink Customer Connect trade-offs:** Onboarding new vendors can be challenging, interface performance issues, and occasional connection or gateway problems (recent reviews).

### Is BeyondTrust Remote Support or SecureLink Customer Connect better for small businesses?

TeamViewer, not BeyondTrust Remote Support or SecureLink Customer Connect, is the leading fit for small businesses according to segment data and reviewer sentiment.

- **BeyondTrust Remote Support:** Largest segment is Enterprise; reviewers frequently mention high cost as a barrier for small teams.
- **SecureLink Customer Connect:** Largest segment is Enterprise; reviewers focus on vendor management and security, not small-business use cases.

### Which Remote Support platform has better integrations?

BeyondTrust Remote Support is favored for integrations, with reviewers citing Microsoft Teams integration in recent reviews, while SecureLink Customer Connect does not surface integration mentions.

- **BeyondTrust Remote Support:** Microsoft Teams integration is mentioned in recent reviews, with 2 all-time mentions.
- **SecureLink Customer Connect:** No integrations are cited in recent reviews.

### How do BeyondTrust Remote Support and SecureLink Customer Connect compare on customer support?

BeyondTrust Remote Support and SecureLink Customer Connect are rated at parity on Quality of Support, with scores of 9.2 and 9.3 respectively, below the materiality threshold.

- **BeyondTrust Remote Support:** Reviewers frequently praise responsive and helpful support, with 10 all-time mentions of customer support and consistent high scores in recent reviews.
- **SecureLink Customer Connect:** Reviewers describe support as helpful and quick to resolve issues, with multiple recent reviews rating support at the highest level.

### Which is easier to implement, BeyondTrust Remote Support or SecureLink Customer Connect?

SecureLink Customer Connect scores higher on Ease of Setup with a 9.2 versus BeyondTrust Remote Support's 8.7, a difference of 0.5 points, indicating easier implementation.

- **BeyondTrust Remote Support:** Reviewers note that setup can be complex and time-consuming, with a learning curve and some challenges in initial deployment.
- **SecureLink Customer Connect:** Reviewers consistently describe setup as straightforward and simple, with multiple recent reviews rating setup at the highest level.

### Which product has better Compliance?

Compliance is a top-cited feature for both BeyondTrust Remote Support and SecureLink Customer Connect, with BeyondTrust Remote Support offering more frequent reviewer-cited strengths in compliance-related features.

- **BeyondTrust Remote Support:** Compliance is supported by detailed audit logs, session recording, and privilege control, with 11 all-time mentions of security and compliance features in reviews.
- **SecureLink Customer Connect:** Reviewers highlight compliance and auditing capabilities for vendor access and activity tracking in recent reviews.

Alternatives

**BeyondTrust Remote Support Alternatives**

 ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer")

[
TeamViewer
](/products/teamviewer/reviews)

 ![AnyDesk](https://images.g2crowd.com/uploads/product/hd_favicon/3188fa6e676a4d59bcc012231f4b06c3/anydesk.svg "AnyDesk")

[
AnyDesk
](/products/anydesk/reviews)

 ![Zoho Assist](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_7ee2cab523a7147547566ed433736ac6/zoho-assist.png "Zoho Assist")

[
Zoho Assist
](/products/zoho-assist/reviews)

 ![ScreenConnect](https://images.g2crowd.com/uploads/product/hd_favicon/0bca4a557cfe6bea5f4fb24eaee6b1d8/screenconnect.svg "ScreenConnect")

[
ScreenConnect
](/products/screenconnect/reviews)

**SecureLink Customer Connect Alternatives**

 ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer")

[
TeamViewer
](/products/teamviewer/reviews)

 ![RealVNC](https://images.g2crowd.com/uploads/product/hd_favicon/f99a60229ef0f9debd7c31835afd8ed9/vnc-connect.svg "RealVNC")

[
RealVNC
](/products/realvnc/reviews)

 ![ScreenConnect](https://images.g2crowd.com/uploads/product/hd_favicon/0bca4a557cfe6bea5f4fb24eaee6b1d8/screenconnect.svg "ScreenConnect")

[
ScreenConnect
](/products/screenconnect/reviews)

 ![AnyDesk](https://images.g2crowd.com/uploads/product/hd_favicon/3188fa6e676a4d59bcc012231f4b06c3/anydesk.svg "AnyDesk")

[
AnyDesk
](/products/anydesk/reviews)