# BeyondTrust Remote Support vs SecureLink Customer Connect Comparison
---
## AI Generated Summary
- **G2 reviewers report** that BeyondTrust Remote Support excels in user experience, with a high rating for its intuitive interface and features like excellent chat functionality, which is particularly helpful for end users. Users appreciate the logging and auditing capabilities that make it easy to track remote actions.
- **Users say** SecureLink Customer Connect provides robust security features, ensuring that only approved users can access systems. This has led to a significant reduction in unauthorized vendor access, which is a critical concern for many organizations.
- **Reviewers mention** that BeyondTrust Remote Support is continuously evolving, with new features being developed based on user feedback from support groups. This responsiveness to user needs is seen as a major advantage, making the software more aligned with real-world requirements.
- **According to verified reviews** , SecureLink Customer Connect is praised for its versatility, working across multiple platforms and protocols. This flexibility allows users to access client systems while maintaining control, which is a significant benefit for organizations managing various client environments.
- **G2 reviewers highlight** that BeyondTrust Remote Support has a more favorable overall satisfaction score compared to SecureLink, indicating a stronger performance in areas like ease of use and administrative capabilities, which are crucial for daily operations.
- **Users note** that while SecureLink Customer Connect has strong compliance features, BeyondTrust Remote Support offers a more user-friendly setup process, making it easier for teams to get started and collaborate effectively from the outset.



| | BeyondTrust Remote Support | SecureLink Customer Connect | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 385 | 32 | 
| **Largest Market Segment** | Enterprise (48.6% of reviews) | Enterprise (53.1% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### BeyondTrust Remote Support

Pros:
- Ease of Use (22 reviews)
- Remote Access (13 reviews)

Cons:
- Expensive (7 reviews)
- Complexity (5 reviews)

### SecureLink Customer Connect

**Not enough data**

---
## Ratings Comparison
| Rating | BeyondTrust Remote Support | SecureLink Customer Connect | 
|---|---|---|
  | **Meets Requirements** | 9.4 (340 reviews) | 9.4 (29 reviews) | 
  | **Ease of Use** | 9.2 (341 reviews) | 8.9 (28 reviews) | 
  | **Ease of Setup** | 8.7 (236 reviews) | 9.2 (17 reviews) | 
  | **Ease of Admin** | 9.0 (206 reviews) | 8.9 (19 reviews) | 
  | **Quality of Support** | 9.2 (316 reviews) | 9.3 (24 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (201 reviews) | 9.2 (17 reviews) | 
  | **Product Direction (% positive)** | 9.2 (334 reviews) | 8.4 (30 reviews) | 

---
## Pricing

### BeyondTrust Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### SecureLink Customer Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.4/10 | 29 |
| **SecureLink Customer Connect** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | SecureLink Customer Connect | 
|---|---|---|
| **Policy, User, and Role Management** | 9.2 (26 reviews) | Not enough data | 
| **Approval Workflows** | 7.3 (22 reviews) | Not enough data | 
| **Automated Provisioning** | 8.0 (23 reviews) | Not enough data | 
| **Bulk Changes** | 7.8 (22 reviews) | Not enough data | 
| **Centralized Management** | 9.0 (24 reviews) | Not enough data | 
| **Self-Service Access Requests** | 7.3 (22 reviews) | Not enough data | 

#### Functionality

| Feature | BeyondTrust Remote Support | SecureLink Customer Connect | 
|---|---|---|
| **Multi-Factor Authentication** | 9.0 (25 reviews) | Not enough data | 
| **Single Sign-On** | 9.3 (25 reviews) | Not enough data | 
| **BYOD support** | 8.1 (22 reviews) | Not enough data | 
| **Password Vault** | 7.7 (22 reviews) | Not enough data | 
| **Centralized management** | 9.0 (24 reviews) | Not enough data | 
| **Role-based security** | 9.0 (26 reviews) | Not enough data | 
| **Live notifications** | 8.0 (23 reviews) | Not enough data | 
| **Live session recording & playback** | 8.4 (22 reviews) | Not enough data | 
| **Hide passwords** | 8.4 (22 reviews) | Not enough data | 
| **Temporary, time-limited privilege** | 8.0 (21 reviews) | Not enough data | 

#### Monitoring

| Feature | BeyondTrust Remote Support | SecureLink Customer Connect | 
|---|---|---|
| **Audit Logging** | 9.0 (25 reviews) | Not enough data | 
| **Activity Logging** | 9.0 (25 reviews) | Not enough data | 
| **Anomaly Detection** | 7.4 (20 reviews) | Not enough data | 

#### Reporting

| Feature | BeyondTrust Remote Support | SecureLink Customer Connect | 
|---|---|---|
| **Audit log** | 8.9 (23 reviews) | Not enough data | 
| **Reporting** | 9.1 (23 reviews) | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 9.9/10 | 7 |
| **SecureLink Customer Connect** | N/A | N/A |

#### ServiceNow Apps

| Feature | BeyondTrust Remote Support | SecureLink Customer Connect | 
|---|---|---|
| **ServiceNow Integration** | 10.0 (5 reviews) | Not enough data | 
| **Value** | 9.7 (6 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | BeyondTrust Remote Support | SecureLink Customer Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.7/10 | 139 |
| **SecureLink Customer Connect** | 9.2/10 | 5 |

#### Administration

| Feature | BeyondTrust Remote Support | SecureLink Customer Connect | 
|---|---|---|
| **Screen Sharing** | 9.5 (129 reviews) | Not enough data | 
| **File Sharing** | 9.2 (127 reviews) | Not enough data | 
| **Session Recording** | 9.0 (114 reviews) | Not enough data | 
| **Unattended Remote Access** | 9.0 (116 reviews) | Not enough data | 
| **Multi - Session Handling** | 9.0 (117 reviews) | Not enough data | 
| **Multi-Monitor Support** | 9.0 (124 reviews) | Not enough data | 

#### Maintenance

| Feature | BeyondTrust Remote Support | SecureLink Customer Connect | 
|---|---|---|
| **Remote Reboot** | 8.8 (113 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (87 reviews) | Not enough data | 

#### Communication 

| Feature | BeyondTrust Remote Support | SecureLink Customer Connect | 
|---|---|---|
| **Text Chat** | 8.8 (118 reviews) | Not enough data | 
| **VoIP** | 7.2 (83 reviews) | Feature Not Available | 
| **Video Conference Call** | 7.3 (79 reviews) | Feature Not Available | 
| **Screen Annotations** | 8.5 (97 reviews) | Feature Not Available | 

#### Security

| Feature | BeyondTrust Remote Support | SecureLink Customer Connect | 
|---|---|---|
| **Data Encryption** | 9.1 (100 reviews) | Not enough data | 
| **Compliance** | 9.1 (112 reviews) | 9.7 (5 reviews) | 

#### Device Support

| Feature | BeyondTrust Remote Support | SecureLink Customer Connect | 
|---|---|---|
| **Mobile Device Access** | 8.3 (95 reviews) | Feature Not Available | 
| **Multi-Platform Support** | 8.9 (108 reviews) | Not enough data | 
| **Cross-Platform** | 8.9 (107 reviews) | Not enough data | 

#### Performance

| Feature | BeyondTrust Remote Support | SecureLink Customer Connect | 
|---|---|---|
| **Reporting** | 8.6 (106 reviews) | 8.7 (5 reviews) | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.8/10 | 110 |
| **SecureLink Customer Connect** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | SecureLink Customer Connect | 
|---|---|---|
| **Usage Information** | 9.0 (93 reviews) | Not enough data | 
| **Integrations** | 8.5 (85 reviews) | Not enough data | 
| **Diagnostics** | 8.8 (92 reviews) | Not enough data | 
| **Session Recording** | 9.0 (87 reviews) | Not enough data | 
| **Session Transfer** | 9.1 (92 reviews) | Not enough data | 
| **Unattended Access** | 8.8 (89 reviews) | Not enough data | 
| **File Sharing** | 9.1 (99 reviews) | Not enough data | 

#### Platform

| Feature | BeyondTrust Remote Support | SecureLink Customer Connect | 
|---|---|---|
| **Cross-Platform Access** | 9.0 (92 reviews) | Not enough data | 
| **Mobile Device Access** | 8.1 (80 reviews) | Not enough data | 
| **Applications Management** | 8.5 (83 reviews) | Not enough data | 
| **Remote Device Control** | 9.3 (95 reviews) | Not enough data | 

#### Security

| Feature | BeyondTrust Remote Support | SecureLink Customer Connect | 
|---|---|---|
| **Remote Wipe** | 8.6 (64 reviews) | Not enough data | 
| **Device Management** | 8.7 (77 reviews) | Not enough data | 
| **Device Enrollment** | 8.7 (78 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Remote Support Software](https://www.g2.com/categories/remote-support)

**Unique to BeyondTrust Remote Support (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam)



---
## Reviewer Demographics

### By Company Size

| Segment | BeyondTrust Remote Support | SecureLink Customer Connect | 
|---|---|---|
| **Small-Business** | 14.7% | 15.6% | 
| **Mid-Market** | 36.7% | 31.3% | 
| **Enterprise** | 48.6% | 53.1% | 

### By Industry

#### BeyondTrust Remote Support

- **Information Technology and Services:** 22.7%
- **Higher Education:** 11.2%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 4.8%
- **Computer & Network Security:** 4.3%
- **Government Administration:** 3.2%
- **Education Management:** 2.4%
- **Construction:** 2.4%
- **Financial Services:** 2.1%
- **Retail:** 2.1%
- **Other:** 38.7%

#### SecureLink Customer Connect

- **Hospital & Health Care:** 31.3%
- **Computer Software:** 18.8%
- **Medical Devices:** 9.4%
- **Legal Services:** 6.3%
- **Information Technology and Services:** 6.3%
- **Information Services:** 6.3%
- **Health, Wellness and Fitness:** 6.3%
- **Public Safety:** 3.1%
- **Medical Practice:** 3.1%
- **Hospitality:** 3.1%
- **Other:** 6.3%

---
## Alternatives

### Alternatives to BeyondTrust Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3965 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1092 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (509 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)

### Alternatives to SecureLink Customer Connect

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3965 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1092 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (509 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews)
- [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) — 4.5/5 stars (3973 reviews)

---
## Top Discussions

### BeyondTrust Remote Support

- Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments
  > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc"
- Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment
  > **Top comment:** "Remote Support Application"

### SecureLink Customer Connect

- Title: [Can SecureLink run on VMware or Hypervisor?](https://www.g2.com/discussions/compatibility-8b196657-e7f1-43ee-87ef-b831e9938d42) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes. Both VMware and Hypervisor are supported and we offer the Server in two compatible formats including .OVA and ISO."
- Title: [Can multiple technicians connect to the same customer at once with SecureLink?](https://www.g2.com/discussions/support-technicians) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "SecureLink has no limit on the number of simultaneous connections to Applications, Hosts, or Services."
- Title: [How is secure third-party remote access different than Desktop Sharing and VPN?](https://www.g2.com/discussions/securelink-vs-vpn-and-desktop-sharing) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Virtual Private Networks (VPNs) are great for remote employees and connecting offices, but don’t mistake their suitability for third-party remote access. VPN..."
- Title: [Can SecureLink integrate with Active Directory?](https://www.g2.com/discussions/6719-active-directory-integration) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "
Yes, we support both Active Directory and LDAP. Radius authentication is not currently supported."
- Title: [What are the network requirements for the SecureLink Server?](https://www.g2.com/discussions/network-requirements) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "The SecureLink server will require ports open for SSH, HTTPS, and HTTP access."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/beyondtrust-remote-support-vs-securelink-customer-connect)